Book Ace car rentals at Cancún Airport

Reviews

Recent reviews

Traveler rating

Excellent

0

Good

1

Okay

3

Mediocre

7

Poor

0

Find reviews that mention:

car availableper day

get the carcredit card

car was cleanshuttle from the airport

car insurancecustomer service

great price

2.0

Worst car rental everCons:Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.Reviewed 16 Apr. 2017

review from

3.2

Terrible experience in CancunPros:Price was attractiveCons:The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.Reviewed 30 Dec. 2015

review from

4.8

Be ready for the unexpectedPros:After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.Cons:Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.Reviewed 19 Aug. 2017

review from

6.0

Cons:Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insuranceReviewed 3 Aug. 2017

review from

5.6

Watch out for hidden insurance costs in Cancun!Pros:Quality of the car was good.Cons:The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!Reviewed 23 Oct. 2018

review from

2.0

Shady Business Run by Shady PeoplePros:NothingCons:This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.Reviewed 6 Jan. 2017

review from

2.0

Upsold us a broken navigation systemCons:Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.Reviewed 25 Sep. 2016

review from

2.0

Tried to Scam Me... DO NOT RENT AT ACEPros:Nothing... they are lying cheats... DO NOT Rent From ACE.Cons:Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACEReviewed 18 Jun. 2017

review from

4.0

Cons:Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.Reviewed 23 Nov. 2015

review from

2.0

Cons:Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.Reviewed 27 Dec. 2019

review from

3.6

Pros:Nothing.Cons:I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!Reviewed 16 Aug. 2019

review from

More

• 3.3 /10Avis Car Rentals at CUN
• 4.1 /10Payless Car Rentals at CUN
• 5.2 /10Thrifty Car Rentals at CUN
• 3.8 /10Europcar Car Rentals at CUN
• 4.9 /10National Car Rentals at CUN
• 4.4 /10Budget Car Rentals at CUN
• 5.4 /10Hertz Car Rentals at CUN
• 4.8 /10Alamo Car Rentals at CUN
• 5.2 /10Enterprise Car Rentals at CUN
• 2.0 /10Sixt Car Rentals at CUN
• 3.8 /10E-Z Rent-A-Car Car Rentals at CUN
• 4.6 /10Dollar Car Rentals at CUN
• 3.9 /10Economy Rent a Car Car Rentals at CUN

• How much does it cost to rent a car from Ace at Cancún Airport?

  On average a rental car from Ace at Cancún Airport costs C$ 12 per day.

• What is the most popular rental car from Ace at Cancún Airport?

  Economy (Jeep Wrangler or similar) is the most frequently booked rental car type from Ace at Cancún Airport.

• Where can I find Ace car rentals at Cancún Airport?

  Carretera Cancun Chetumal Km22 is the closest Ace rental location to Cancún Airport. The telephone number for this location is +52 33 4624 2114.

• Does Ace offer shuttle or airport pick-up services from Cancún Airport (CUN)?

  Yes