Cons: "There was only one flight attendant who speak Spanish and lots of passengers needed help with filling out forms, this was way to much for him to handle and he tried his best."
Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."
Cons: "Cause the flight was canceled I have to call the airlines to get the refund, which not 100% refund, it makes me disappointed"
Pros: "Great crew, nice plane"
Cons: "More varieties of snacks"
Pros: "Everything was very good Thank you no complaints I like everything"
Cons: "No complaints"
Pros: "I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference."
Cons: "When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating."
Pros: "The overall service was excellent. The airline crew was attentive and positive."
Cons: "The check in was not open nor ready to receive people for the early flight. The airline must open at lest 4 hours before the flight to start the check in process."
Pros: "On time departure and arrival"
Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Pros: "Even though there was no TV screen in the headrest, we were all provided with IPads to view. The controls on the IPad were quicker than the in headset TV's. The seats were comfortable and we all received a flight packet that included a toothbrush, eye shades, ear plugs and a pair of socks for our comfort! Blankets and pillows were in our seats when we arrived."
Cons: "I missed being able to see our flight path. On a long flight it's difficult to keep track of where we are and now much longer we will be in the air without the flight tracker. My baggage was misplaced, so I was delayed by needing to fill out forms for lost luggage. Thankfully, it was located before I reached my connecting flight."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "The flight attendant was friendly."
Cons: "I was sitting next to Lady. she spilled coffee on her self by accident. it was burning her skin but the lady didn’t help she just gave her some paper towel and she left. All she did was roll her eyes around and didn’t give her another extra coffee"
Pros: "The full experience from boarding to landing was amazing"
Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight!"
Cons: "I did my checking on line..i got to the airport at 6 am, tried getting my board pass i couldn't. I made line to get help and they told me it was too late. That i had miss my plane!! It was supposed to leave at 7am i had enough time, they said no..had to purchase another ticket for the next day pay $300 more. My family who was at the airport said that flight was delayed by 45 minutes anyway..next day got there at 5am we board the plane and it was still late we were supposed to leave at 7am didn't leave till 7:35am...i am for sure never flying with Alaska airlines anymore..."
Pros: "Seats are ok."
Cons: "The flight schedule was delayed two times."
Cons: "Stolen items from luggage"
Cons: "We can't get boarding pass in Taipei. Hence, we have to go through Canadian immigration process to obtain boarding pass, then enter US immigration zone for US immigration process before get on board."
Pros: "It was good"
Cons: "Can’t really think of anything"
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Pros: "Friendly service"
Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."
Pros: "charging outlet"
Cons: "light delay. no service."
Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"
Pros: "Small plane and short flight. Not too much to expect other than get there on time which they did"
Cons: "No complains"
Pros: "Everything perfect, congratulations to all personal and companie."
Cons: "Not, everything is perfect"
Pros: "The crew members were outstanding!!!! They were all always smiling g and trying to help."
Cons: "The people when you get your boarding pass . One lady in particular was very rude not helpful when her job was to assist people getting her pass .she was not helpful not only to me but to 2 elderly ladies. She did nothing to gour out of her way tof help. Instead of hearing the problem she would immediately send the to the assistant booth creating a longer line.. this person should definitely not be in contact in any customer service areas.."
Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."
Pros: "Love this airline! Great experience."
Pros: "The overhead bins seemed to have more space than usual for non-checked bags."
Cons: "Boarding was delayed and the flight was late. This was already an evening flight, so the delay meant that I missed the last public transit train once I was home and had to pay for a cab."
Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."
Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."
Pros: "Great customer service! The crew was super patient with me and a flight issue I had"
Cons: "I never like the drinks offered on a plane."
Pros: "I like the service, especially with wheelchair assistants. fin fly Alaska again ."
Cons: "Bag full of very expensive ski stuff lost in Vancouver somewhere---hoping I get it back!"
Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."
Pros: "Easy and convenient check out"
Cons: "Nothing wrong been a customer for a long timr"
Pros: "time of flight"
Cons: "The plane was tiny. Everyone had to check standard carry-on luggage"
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Pros: "The flight was quick and we arrived early. I had more seat room on this flight than on intercontinental planes. Very smooth landing, one of the best."
Cons: "No beverage service of any kind--trip was too quick!"
Pros: "the flight was so short that nothing mattered but it was still a good flight."
Pros: "Crew assistance"
Cons: "Entertainment didn't work My seat back didn't work"
Pros: "Service was good, standard."
Cons: "I missed an appointment due to the flight being delayed 3 hours."
Pros: "It's short flight it's ok. Not applicable on entertainment and food"
Pros: "Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job."
Cons: "We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air."
Pros: "more food choices"
Cons: "There's more snack."
Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Cons: "The baggage restriction was not good at least one Checking should be allowed"
Pros: "Exit row, bringing on my own booze"
Cons: "Lots of things, the industry is broken"
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Pros: "On time and friendly crew, plenty of leg room as well."
Pros: "The crew were nice and friendly."
Cons: "Plane was late for over an hour."
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Pros: "Crew not attentive unless you were in club class"
Cons: "Didn’t really expect much it was okay"
Pros: "Friendly crew."
Cons: "The flight was delayed"
Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"
Pros: "Crew was good, flight itself was smooth and uneventful"
Cons: "Plane was full and very cramped. I am a small person and felt uncomfortable! A crying baby the entire trip and a screaming grade-schoolers who’s parents ( or crew) never told her to please stop screaming. A big headache when I arrived in LA. It felt like a 6 hour flight!"
Pros: "Seats had room. Entertainment options were quite good."
Cons: "WestJet has lost its Chutzpah. No longer knows it’s identity. Food choices were terrible for a 5.5 hour flight, and the couple of okay choices they were out of very quickly. Crew was friendly enough but no sparkle."
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Pros: "Everything about the flight was fine except the delay waiting for the new crew."
Cons: "The 90 minute delay taking off. The difficulty getting WestJet Connect entertainment software to work with my laptop. I finally gave up & watched tv on my phone."
Cons: "Flight got delayed for over 2 hours"
Pros: "Crew very kind and smily. Very punctual."
Cons: "Prices ridiculous, one coors light 7dollars and with 7 dollars you buy 12 coors light in Mexico!!!. Food really bad and prices worse. No entertainment."
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "Uncomfortable, babies crying. Flight attendants disappeared after first drinks. No offers of head phones, snacks etc Delta Flight from Tampa to Minneapolis was excellent"
Cons: "Mentioned above"
Pros: "Really a pretty good trip in my opinion."
Cons: "Not too thrilled with the fact that only a couple of drinks and light snacks are free."
Cons: "Their check in was not a boarding pass which prevented me from using Quick Connect from Immigration. So I reached the terminal counter art the FAR end of the terminal with 15 minutes to apare. The agent told me that wss not enouhh time to make the flight. I had to wait almost 4 houts for the last flight if the night to get there"
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Pros: "As it was a red eye flight, we didn’t utilize the food options. My answer is better identified as ‘n/a’."
Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"
Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"
Cons: "Our flight was delayed 2 and a half hours but everyone was friendly."
Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."
Cons: "Paid good money for this flight to Cancun, no wifi, and no movies etc... This is unacceptable and I'm very disappointed as a long time WestJet flyer"
Pros: "The lady beside me"
Cons: "The plane"
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Pros: "The ticket price was great. The crew were nice."
Cons: "There is no monitor in front of you/in-plane, so bring your own tablet"
Pros: "Our flight from Australia was delayed, resulting in our missing our connecting Westjet flight. Not only did Westjet get us on the next available flight, but the staff were friendly and very helpful. They made it seem like it was no problem at all, even though we were on the cheapest fare."
Pros: "Staff and aervice was great! No complaint!"
Cons: "We had to put our carry on bags a little far away from our seats"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is awful to non-existent. The wifi doesn't work especially on a laptop. On the return flight is wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!! The 20 schedule changes and very confusing schedule (they showed us on 2 separate flights from DTW on Dec 25th morning). I have no idea how that would happen. The gate agent at Delta (first leg) had a hell of a time sorting it out despite a long call to the WJ help desk."
Pros: "Flight crew was excellent. Very attentive to passenger needs and requests."
Cons: "Food choices were limited and they ran out of basic choice. Had very limited wine from menu - should really restock before a long flight like YVR to KOA."
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Pros: "Flight was good, crew was courteous and boarded on time. Cabin space was adequate and the entertainment provided through WestJet’s app is very good."
Cons: "We left late and had a very hard landing"
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "Short flight. Home on time."
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Pros: "The person giving the announcements was HILARIOUS. Made listening to the usual safety info much more fun."
Cons: "The French on the flight was a little wonky in that it kind of came in in chunks instead of one flowy message like it did in english"
Pros: "Friendly, polite crew. Well organized boarding"
Pros: "The crew on the ground and in the air were great and the only positive part of my experience."
Cons: "I was put into the long line to check my luggage with 75 minutes to take off. Of course I missed my direct flight as I was put into a long line. The man who listened to me complain was very kind and empathetic and the only good part about being forced to miss my flight. "We stop loading X amount of minutes before take off" I can't remember the exact number but there was ten minutes to spare before said time when they stopped loading. Dealt with it. Not happy but at least my luggage wasn't lost. Will I fly with WestJet again? Probably. Will I expect some sort of hang up and/or inconvenience? Definitely."
Pros: "Being high"
Cons: "If no one asked me questions"
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."
Pros: "Love the crew. Full meals. And early arrival!"
Pros: "Again, that you managed to be on time and that a 45 minute connection went flawlessly."
Cons: "24hrs in advance, the flight was delayed over 6hrs"
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Cons: "Very happy, excellent!!"
Cons: "Asked for orange juice and got sweetened orange water, you can do better."
Pros: "I enjoyed it"
Cons: "Good overall service"
Pros: "On time. Good entertainment"
Cons: "Food too salty"
Cons: "Food was cold and mediocre. After flying 6 hours I got up and walked to the galley to see if there was any food and also to get my blood flowing through my body. It was approximately 5 a.m. After standing in the galley for about 5 minutes eating a small sandwich and while drinking my second glass of water, I was told I needed to sit down that I was in the galley too long. Older adults need to move around and get the blood flowing to prevent getting a blood clot. the 3 women stewardesses were busy talking in the galley I guess they felt their privacy and as being invaded."
Cons: "Both planes delayed and carry on luggage lost"
Pros: "I like the staff, the seats, the entertainment"
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Overall great experience."
Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"
Pros: "Boarding was quick and easy. We were off the ground in no time. The flight was very smooth. Very little turbulance"
Cons: "Overall comfort and seating was poor. The seats are too narrow and too close"
Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."
Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."
Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"
Pros: "Inflight entertainment seat comfort was good"
Cons: "They came only one time at the beginning of the flight with drinks and only offered peanuts. Since it was an overnight flight they should have offered coffee and tea in the morning."
Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"
Cons: "My flight was changed..."
Cons: "Will never fly with Aeromexico ever again"
Pros: "It didn't crash"
Cons: "It boarded a half hour after it was supposed to depart, and took off an hour late, with no explanation ever for the delay. Also, at one point in the flight, the 2 flight attendants in the economy section were seated and asleep - I had to wake one up to get something to drink. And she wasn't very pleased about it. But I would think that is a safety violation that no flight attendant was awake and alert for some period of time."
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."
Pros: "Excellent attention,boarding it was on time"
Pros: "7:15pm officially cancelled at 12:05am"
Cons: "Bad Communication"
Pros: "My flight ght was delayed of 2 hours"
Cons: "No compensation"
Pros: "liked the seat and the space. a blanket provided without asking"
Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."
Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."
Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."
Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"
Cons: "Mexico City Airport Customs and bathrooms"
Pros: "Great customer service !"
Pros: "Breakfast, leg room, entertainment"
Cons: "Boarding, took very ling, apparently waiting for a first official"
Pros: "Plane service was good"
Cons: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Cons: "No me gusto porque todo fue malo la comida, la atención sobre todo en el aeropuerto muy desorganizado y las personas que trabajan en Aeromexico extremadamente groseros"
Pros: "Picked my seat after a book my flight...had to pay extra but once I got to the airport and about to board Aeromexico gave me a free upgrade to business class with which was awesome.seat were a lot. Comfortable better service overall the experience was a 10."
Pros: "The flight was ok, but it was delayed for long time :("
Cons: "Flight was delayed for over 2 hours."
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."
Cons: "Check in online and at kiosks unavailable, which caused incredible lines at the airport and severe delays in operations."
Cons: "El sándwich estaba tan frío que molestaba al tacto. Aunque entiendo que las turbulencias son sucesos ajenos a la aerolínea y su tripulación, me sentí algo mas nerviosa de la cuenta...."
Cons: "Friendly flight attendants. Pilot made up lost time on this flight!"
Pros: "nothing...i bought the ticket thru vayama...they wouldn't refund me or even talk to me and I only missed the flight because my father passed away and I had to be in California...very poor service, and would never use vayama or kayak again"
Cons: "customer service, respect...see above"
Pros: "Good crew and airline customer service."
Cons: "The flight was delayed from Oaxaca to CDMX and I missed the connecting flight. And my next flight was the following morning. It was tiring transit and I didn't slept well in the airport"
Pros: "The crew was super nice. The plane was new and the seats are comfortable for a small plane. We were on time."
Cons: "The random searches .......are unavoidable."
Pros: "Verónica at check in was super. You have to give her the credit"
Cons: "Nothing. My husbands traveled on interjet and they were rude"
Pros: "Snaks, refreshments"
Cons: "Entertainment, and you can’t wear headphones? Only when up in the air."
Pros: "Same, easy signage to transfer, luggage on time and in fact."
Cons: "Waitng time"
Cons: "The rudest employee an airline can have! Deny me boarding because he was having a bad day. My app had a timer and I was not late even though my connecting flight was on the runway for a prolong time and made the 1 hour layover shorten. So instead of being treated with courtesy; I get a rude man, tell me “ you are late and too bad, if you want to complain that’s fine, I got the time to laugh and not care.” My goodness I was in such disbelief by such comments. I got his name and he laughed again, the disrespect. I got no help from other management staff. I fly frequently and never have I been treated with such disrespect. Grant it I had 1st class tickets and payed extra, in a society in which commerce is everything losing business should be of great concern in employee training. I hope Aeromexico HR reaches out and I give them a detail description of my experience with names for a plan of correction."
Pros: "El vuelo fue bien."
Cons: "No había opciones de entertainment. Y para comer nada más nos dieron cacahuates. ¡Qué poca!"
Pros: "The crew seemed nicer."
Cons: "The passengers complaining"
Cons: "So, aside from two pretty major things, this was a normal trip. However, these major things were major. First of all, as we were taxiing before take off, the plane suddenly stopped and then continued. It was as though someone slammed on the brakes. The entire cabin of passengers yelped and screamed. Several of us pressed for attention from the flight attendant. There was no response. No explanation. It was very unsettling. Then, the most horrifying thing for me personally was waiting for my dog for over 2 hours. She was sent to the wrong part of the airport. I only knew this after talking to as people workers as possible and frantically looking for my dog. Eventually a gentleman by the name of Phillip really lead the effort to help locate and get my dog to me. Two and a half hours of this. To say the least, I was distraught and spent those two hours crying, unable to speak, and trying not to throw up. I literally thought my dog was dead. Terrible."
Pros: "The flight took off right on time. We were served a meal during the flight. The flight also landed on time"
Cons: "The flight was rough. The pilot attempted to land, aborted landing, made no announcement, the second landing attempt was more successful, but still rough, has to break abruptly several times to stop on the landing strip. The bus to the terminal was super packed, could use another bus for sure."
Pros: "Everyone was very helpful from Aeromexico . From Austin to Mexico City"
Cons: "On the return from Mexico City to Austin was totally opposite everyone I ask for help from Aeromexico was rude and to busy on there phone. Boarding attendants where ignoring me. They never looked at me like if didn’t exist."
Cons: "I arrived to Mexico City from California on Volaris flight that arrived an hour late, and by the time I made it to the Aeromexico counter it was too late. I had to stay in a hotel overnight, wake at 4:30am to take a flight to Tampico, had to pay a huge fine for the new flight, and neither airlilne took responsibility for the costs I incurred. I know it is due to having come in on a different airline, but still it was extremely frustrating!"
Pros: "Nothing was likable, it was a tiring experience at the airport! Once at hotel, room was nice and food was good"
Cons: "On plain for 2 hrs, no food no water. Only one employee rescheduling flights/connections for all passengers. Airline didn’t notify/authorized hotel to provide room and food in a timely manner; room was provided close to 6pm food was provided close to 8pm."
Pros: "The speed and the courtesy when we checked in."
Cons: "The confusion concerning luggage handling in Mexico City. We were not told until very late that through Guatemala City to JFK luggage was transferred for us and we did not have to clear Mexican customs."
Cons: "Two things--1) I had a 10:10 flight, and at 9:28, the boards said "On time" and listed gate K, which, it turns out, is not a gate. So it was almost boarding time, but no gate info for the "on time" flight. Then, by about 9:33, it showed delayed, departing at 11:30 at 75A. Hanging out at 75A, by 11:25, there had been no announcements telling the passengers anything about our flight which was scheduled to leave at 11:30. Everyone was left to wonder how long the extra delay was--no info given, as if the customers didn't really matter. Boarding finally started at about 11:30. As crappy as airlines such as United and American and Allegiant are, at least they tend to give info to passengers when delays are happening. And #2--When I was researching the tickets, the price was $433, but a notice popped up saying that the price was now $531 due to high demand. On the plane from MEX to AUS, I was in the next-to-last row, and counted 22 open seats between me and the exit rows; in other words, there was clearly not high demand for that leg. Did I really have to pay $98 extra for the 75-minute flight from TGZ? Thanks."
Pros: "Crew was great!"
Cons: "Seats a bit older. Not as comfortable as other flights I’ve taken."
Cons: "Flights were all late! Like always with Aeromexico"
Pros: "Got my tickets. Good entertainment, snacks."
Cons: "Smoky smell of exhaust as busses were used to load people on planes. Being late to board, depart and arrive. Unclear dirrections for bag pickup Bumpy ride at times. Stewards did not seem very pleasant."
Cons: "The flight was late and was never communicated to us."
Pros: "Safe flight. Always important, and not to be overlooked."
Cons: "I don’t want to spend any more time on AeroMexico... even for this review. I was disappointed with their organizational skills overall. The biggest problems don’t show up in the numerical rating above, but there were: — problems with web checkin (it didn’t work until ~15 hours before the flight), — problems at baggage check (non working printer = nonmoving line), — the flight was delayed and the gate was changed at the time of boarding (which we learned because we received an email from Kayak(!) as we were standing at the gate, NOT AeroMexico, who delayed in changing the sign & then didn’t make an audible gate-change announcement), — possibly because of the gate-change and a late-arriving flight, our bags were not put on the flight with us. — I am particularly irked because we had to pay extra in order to be able to sit with our young children, and were supposed to get priority boarding along with that, but instead ended up in the last boarding group (thank goodness we were still able to fit our one carryon suitcase)."
Pros: "Theres was a 3 hrs delay on the flight"
Cons: "For sure after a 3 hrs delay on flight there is no good rating"
Pros: "Three emails notifying us of departure time change"
Cons: "First two emails delayed the flight an hour each. Then the third email moved the flight time back to the original time even though our boarding pass showed the 2 hour delay! We arrived just at the gate just as they were closing the door."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "They're very picky about luggage. Can only weigh 10 pounds and has to fit the dimensions they require. I had to pay for my carry on as a check ed bag, $60!"
Cons: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding. Wifi not working to watch movies on board."
Cons: "Rear seats- no reclining"
Cons: "The Mexico City airport is very frustrating. On our way to Cusco and on our way home to Dallas, the train was shut down from one terminal to the other. Plus on both trips we were not given boarding passes for this leg of the trip only, which meant we had to go to the ticket office each time and check in, which was incredibly annoying."
Pros: "Flight left on time! Flying out of ixtapa is very pleasant"
Cons: "They opened my bag and they stole things from my bag"
Cons: "the lady made me lose my flight"
Pros: "Comfort, food"
Cons: "Flight was delayed"
Cons: "Aeromexico changed my seat position from 4a to 4c in Premier cabin with no explanation!!"
Pros: "Service was top notch all the way through."
Cons: "Plane wasn't new but very clean and comfortable."
Pros: "Departure was right on time. Crew was courteous and the meal was nice."
Cons: "Most uncomfortable seats I've ever sat in, with a bar running right across my back. Major delay deplaning in Mexico City, with 30 minutes on the tarmac, a shuttle ride and another 25 minutes trapped in the shuttle bus before we got back into the airport."
Pros: "Everything was grate."
Pros: "This was my last connection and was overall fine, I was not expecting a lunch meal and got one so that was nice."
Cons: "Flight attendants have a little attitude problem but that seems to be the normal everywhere."
Cons: "- Schedule of flight ( New York to Monterrey at 1:40 pm) - Food is below average - I ask people on counter to put my TSA PRE Number and they didn't"
Pros: "Excellent service. Congrats!!!!"
Cons: "No entertainment at all, no screens, nothing, very basic aircraft."
Pros: "I didn't like anything."
Cons: "Horrible Service."
Typical flight to Peoria. Had to deplane in Dallas due to lack of AC and other technical problems.
Cons: "That flight for 2.5 hrs is way to tight. An hour, hour and a half... OK. But 2.5 hrs on a packed flight was uncomfortable"
Pros: "The crew was respectful and friendly, the seat was comfortable"
Cons: "Late with a bs explanation. Nasty flight attendant"
Pros: "We flew economy, so it was what it was. Not really comfortable."
Cons: "No free inflight entertainment. Did serve a beverage and a small snack. Crew and staff were friendly."
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "I love the inflight entertainment"
Cons: "No room for long legs. Seats too close"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Cons: "Flight attendant was very rude on Flight AA3451 on April 25th"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Row to myself. Big plane."
Cons: "Still need more wgroom as someone over 6 feet tall."
Cons: "Plain was delayed and we missed the connection!next fight is in 4 hrs!,"
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Cons: "The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed."
Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"
Pros: "The airplane is new"
Cons: "The crew was terrible, so rude, really I don’t understand why there are like that. Is like asking a favor for everything . The seat are to short of space and uncorfortable"
Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
Pros: "On time, food service, good communication"
Cons: "Employee got us in the wrong terminal"
Pros: "Clean plane"
Cons: "No food"
Cons: "It wasn't a FinnAir flight! After looking everywhere and nobody could find records. It finally came up on American Airlines. Bad communication!"
Pros: "Video entertainment not working for my whole row."
Cons: "Entertainment options were great"
Pros: "Nothing special about the flight"
Cons: "Very cold airplane"
Pros: "extra leg room but I had to pay for it"
Cons: "Stewardesses are rude. Didn't like that they advertised over the loudspeaker for credit card offers."
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "Arrived very early"
Cons: "Cero entretaintment"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Cons: "Massive delay. Waited over 4 hours to get on plane and more wait time on the tarmac. Unhappy flight attendants"
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "The new Dreamliner was amazing. However my great experience was also directly a result of the unfilled nature of the plane. This gave so much room to the passengers, food service was fast and plentiful, and crew was in a good mood."
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "Nothing much beside the fact it was cheap."
Cons: "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."
Cons: "1.5 hours late leaving"
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Pros: "Great movie selection, including ones currently in theaters."
Cons: "Only received pretzels for snacks, while others received cookies."
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "AA paid for a hotel stay and one meal since the flight was delayed."
Cons: "Flight was delayed and had to spend a night at connecting flight."