Aisle seat on a red eye flight was not good as traffic in aisle kept bumping into me disallowing me much sleep
Rude on the phone, rude at counter, horrible food. Just awful
La atención. Todo excelente
Airport is great. A train would help. Also. Upgrade with empty planes is desirable
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."
Pros: "Everything on time and comfortable...."
Cons: "24hrs in advance, the flight was delayed over 6hrs"
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Cons: "While I completely understand the visa policy the flight attendants should be more educated in regards of the visa, and ESTA required to enter the US. As a Canadian I am not required an ESTA to enter the US at any time and I had to politly argue with the airline employe at check-in over that mater."
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Pros: "Sitting in the forward part of the cabin was better."
Cons: "Very happy, excellent!!"
Pros: "I enjoyed it"
Cons: "Good overall service"
Pros: "Will choose Aeromexico again! Very nice and helpful crew and staff. Appreciated that food and beverages were served."
Pros: "The flight attendants were wonderful and the service was perfect. Even free alcohol in economy! The comparison to American Airlines from Montana and Dallas was night and day. Viva México, Viva Aeromexico!"
Pros: "On time. Good entertainment"
Cons: "Food too salty"
Pros: "We arrived 14 minutes before itinerary !"
Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."
Pros: "I like the staff, the seats, the entertainment"
Pros: "I like the staff, the seats, the entertainment"
Pros: "Good flights. Good prices."
Pros: "Arrive on time, excellent flight."
Pros: "Everything was great"
Cons: "Dinner was terrible"
Pros: "Overall great experience."
Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."
Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."
Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."
Pros: "Food offered on our flight"
Cons: "No one knew where our gate was because the monitors only said terminal C. The gate was not mentioned until 30 mins before our flight. We didn’t like how we had to take a bus which they packed us up like sardines to take us to go up to our plane. Our plane seats had no leg room whatsoever and it became more crammed when the person in front of you put their seat back."
Pros: "Everything was fine!"
Cons: "The fact that you charge for baggage"
Pros: "My flight ght was delayed of 2 hours"
Cons: "No compensation"
Pros: "liked the seat and the space. a blanket provided without asking"
Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."
Pros: "Crew was nice and friendly."
Cons: "went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion barely there."
Cons: "That they made me pay for my baggage"
Cons: "This was the last time we trust kayak"
Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."
Cons: "They lost my luggage."
Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."
Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"
Cons: "Our flight leaving cancun connecting to mexico city on our return to LAX had a time change that no one contacted us about. Our flight was scheduled to leave at 5:36pm, yet when we got to the airport we were told that the flight is actually at 4:25 and that we might not get on the flight. The gate agent was very rude to us when we were upset and asking questions about why our flight time changed and why we weren't told."
Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."
Pros: "It was fast which is the reason for these flights."
Cons: "We booked LIGHT however at the desk they maintained we had booked ZERO. I personally despise this category as it is against all norms of travel. It serves as a vehicle with which to extort more money from the travelling public. I believe the term service should be dropped from the vernacular of low cost airlines and the word gouging should replace it. VOLARIS was a good carrier with excellent service however since the demise of Interjet, the rise of Vivaaerobus and COVID I think the management feel it is time to fill their pockets."
Pros: "Got verbally assaulted by the gate agent for asking about why I was in economy when I paid for business class. She then yelled I was the reason for cause the plane be late… even though people still loading and I took 30 seconds of her time. Other people then verbally said not nice things on the flight assuming I was a problem. As a paraplegic, frequent traveler and she was 100% wrong about anything she said… I am beyond insulted and felt discriminated upon. I will be sure to send my experience onto management and social media"
Cons: "Contact me"
Pros: "very comfortable seats, great crew"
Cons: "they did well in difficult situation"
Cons: "A full flight during COVID with no social distancing ."
Cons: "Check in online and at kiosks unavailable, which caused incredible lines at the airport and severe delays in operations."
Cons: "Everithing its ok"
Pros: "I had a better bad experience never again with Aeromexico"
Cons: "Never sent cofnirmation, when I called all are Asian speaking very difficult to understand. Wanted then to change travel arrangements and could not provide the dates regardless I was looking at airline schedules and availability. I asked for refund.. Impossible. I asked for credit for future flight: Needed to pay another USD$200.00 for the same route and the same passengers and accept tariff changes. With companies like Southwest I will never use the engine and note I travel a lot so I am telling everybody to stay away because is a FRAUD. Please NOTE I was travelling BUSINESS and there was no small letters when I purchase the ticket. The worst experience so far."
Cons: "flight was delayed. attendants were unfriendly."
Pros: "I liked everything"
Pros: "Even though there was a miniscule delay due to weather, the airline got me to my destination in a very safe and sound manner. I will definitely keep it in mind when traveling in the future."
Cons: "Flight was 4 hours delayed"
Cons: "We purchased return fares from YVR to Mazatlan, we had something unexpected happen and had to return home at an earlier date than the time we were booked for. We had to purchase new return fares and were told we will not get some sort of a refund. The flights cost us in total almost $3000.00."
Pros: "i had to cancel the flight because of emergency and did not get any credit."
Cons: "i had to cancel the flight because of emergency and did not get any credit."
Cons: "the flight was delayed by 30 minutes"
Pros: "Friendly, professional crew"
Cons: "No formal meal"
Pros: "Everything was good"
Cons: "I love aeromexico"
Pros: "Crew was excellent"
Cons: "Wifi didn't work"
Pros: "One major event overshadowed the flight experience, so I cannot accurately assess this portion."
Cons: "I had seats 18 c&d. A young man with a horrible cough was sitting behind me, beside an older gentleman. The young man was gravely ill and vomiting blood. He stayed in the only bathroom available to the coach class more than half of the flight. The crew refused to let us use the restroom in the front for a couple of hours. A doctor sitting adjacent to me described this to the flight attendants (during the light) and the Captain (after we landed). A shrug of the shoulders was their best response. The front restroom was eventually opened, but everyone on board was anxious at this point. My personal opinion is the young man should not have been allowed on that flight in that condition. A serious lack of concern seemed to prevail. It's hard to determine at this point, if everyone on the flight was exposed to a possibly contagious disease."
Pros: "Very comfortable seating with plenty of leg room."
Cons: "I arrived 10min before departure and was not allowed to board .. missing my flight"
Cons: "Because of long delay at MEX customs and immigration we missed our connection. Aeromexico made us purchase new tickets for later flight. This flight was then delayed for 6 hours!"
Pros: "Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate. Much better than a stingy bag with a few pretzels!"
Cons: "No entertainment."
Cons: "My first and middle name were merged and thus I wasn't able to get frequent flyer mile credit. I have to follow up directly with Delta Skymiles which is inconvenient."
Cons: "Change in flight schedule"
Pros: "I finally got to Leon!"
Cons: "Gate information withheld for hours, though monitor said plane was on time. It left more than an hour late and they never indicated it was delayed."
Pros: "Clean, fast, on time"
Cons: "Snack was carbs + carbs. Flight attendants are not friendly, respectful but not friendly. Flight was not even half full. I had to pay so much for a ticket on an emplty flight. I dont understand."
Cons: "Our flight was canceled from MEX-MED, forcing us to stay the night in Mexico City instead of our beautiful hotel we had booked and paid for in Merida. Aeromexico in Mexico City did not communicate the cancelation to us, and we were forced to keep checking in with customer service every 20 minutes. Our flight from SFO-MEX arrived at 7:45pm. Our flight MEX-MID was scheduled to depart 9:55pm. They gave us no information on our flight. At around midnight, we still had no information. The customer service rep told us we had no plane and no crew. He was certain our flight would be canceled, but it would not be announced for two more hours. He suggested we take the first flight the next morning. He gave us a voucher for an airport hotel. We went to the hotel for exactly 4 hours before returning to the airport for a 6:05am flight. We lost our hotel in Merida and had to pay for it. All around a terrible experience."
Cons: "Flights were all late! Like always with Aeromexico"
Cons: "Both flights were delayed, and Aeromexico did nothing to accomodate us. Air attendants were rude and looked exhausted. Worst flight we have ever taken."
Pros: "The snack was nice."
Cons: "There was an issue with seating. I was reseated at the last minute and couldn't sit next to my husband. Also my husband was told that they already had someone else in the seat listed on his boarding pass, so we had to wait till nearly everyone else was seated before we could get on to the plane. Then our carry on luggage had to be stored far away from us on the plane."
Pros: "Theres was a 3 hrs delay on the flight"
Cons: "For sure after a 3 hrs delay on flight there is no good rating"
Cons: "Flight changed multiple times which was pretty easy to get changed back but still an inconvience. We needed up getting a direct flight from Cancun to Atlanta and then to Boston."
Pros: "They provided me with meal vouchers, hotel, a travel voucher worth 200 us dollars and a seat on morning flight"
Cons: "My baggage was supposed to have been taken off the flight but baggage claim said it went to more liability and I should get it in the morning. The hotel for the vouche, holiday inn dali, had nice room but the auustics were terrible and I heard noise from downstairs party 7ntil midnight so got little sleep since have to catch 5am shuttle to airport."
Pros: "the return trip"
Cons: "from JFK to Monterrey,I recived several emails about the trip being postponed and upona rriving at the airport at the time I was told the new flight would be,I was told that I was late and could not get in the flight despite receiving those emails postponing the flight.I felt I had to explain myself over and over and wa snot believed by the supervisor.it took almost o ahole hour to gte him to understand my frustration and believe me.it was quite stressful to go through this while trying to get to Monterrey for a funeral the following day.Not good!Aeromexico needs to do betterin instructing travelers."
Cons: "I paid a lot of moneytobreserve a firewall seat and then had to s regular seat . I am tall so I paid the money for more legroom. With no expkanation Aeromexico ignored my reservation and gave me the seat with normal legroom...:("
Pros: "Crew was very cordial"
Cons: "Flight was delayed"
Pros: "Easy airport. Chill but attentive service. Connection much in Mexico City easier on the return."
Cons: "Although they suggest that you be at airport 3 hours early there is no one there. Ate at the airport restaurant - food not very good ad was over charged."
Pros: "Your service is terrible and not acceptable., Wes from California."
Cons: "Cancelled flight, slipping on the concrete in Tijuana Mexico waiting for another flight for more than 14 hours, no information from AeroMexico personal what's so ever. My last time that I used KAYAK, and our last time for my company that we used AeroMexico. The lowest score is: -10 , I give minus (-) 20"
Pros: "New, nice cabins. good lighting..Atlanta to rdu. Leather seats nice vs. the old cloth."
Cons: "mexico city to Atlanta.....in flight.....speaker system stinks...nothing clear ...garbled"
Cons: "NOTHING Ok....."
Pros: "On time and solid quality airline."
Cons: "This is a simoke 75 minute connecting flight. Evrrything was fine."
Cons: "I got hung up in customs and arrived at 7:05 for a flight that was supposed to depart at 7:15 and the flight had already left. I was offered a ticket for a plane that left at 3:40 PM but would miss my appointment if i waited so i had to take a bus instead. I was told if i wanted further help i would need to speck to a supervisor. Why do i have to beg for help in this type of situation?"
Pros: "TV's on plane with my choice of movie. Finally got to watch "CHPS". Also, free alcohol!"
Cons: "Everything was great. No complaints"
Cons: "Me hicieron pagar los boletos de avión 3 veces, porque cancelaron mi reserva a pesar de estar pagada en dos ocasiones."
Pros: "Everything was grate."
Pros: "All was good"
Cons: "Services and flight attendants were all great"
Pros: "There was no information at all about my next fly from CDMX to Guatemala City, Aeromexico has the worst time-frames, you do not have any information about your next flight until the very last minute, 30 minutes prior to your next fly, when I asked the people on the Aeromexico front desk to figure out what's going on with my next fly, they just said go to Connection Gate and be aware of the screens to find out where and where your next fly will go on."
Cons: "HEADS UP "FLY DELAY APPROXIMATELY FOR 2 HOURS", Aeromexico do not care about the passengers they do not care at all, we were siting and waiting and just about to take the very late announced flight to Guatemala City when we heard on the speakers that our flight was delayed and we have to be waited until next noticed. The plane arrive late from Guadalajara and then we saw all the people coming out from the plane after that the flight was announced for the third time, the flight was schedule for 09:30pm take off at 11:00pm later on the captain announced that the flight was delayed due to some mechanical issues they check the plane and find out some tire has something weird so they call the mechanics to fix it "FALSE, THE PLANE ARRIVE LATE FROM GUADALAJARA" we arrive at Guatemala City at 01:00am the next day, I lost my transportation to my hometown and I was forced to spent one night at Guatemala City, No food no drink at all, ticket overpriced, the crew members do not care about passengers, they are just transporting cows and do not care, DO NOT FLY AEROMEXICO."
Cons: "Everything about the airline"
i will never use Kayak or American Airline ever again!!!
Flight was delayed Couldn’t hear any announcements about new departure time Info screen at the bar just said “delayed”. No updates
Super delayed causing us to miss our connecting flights.
There is no food or alcohol allowed to be served on the flight.
PHOG airport infrastructure leaves a lot to be desired and even lack back up electrical generators for power outage contingencies that delayed the departure of this flight more than 1.5 hrs. As the gateway to Maui they need a lot of work to meet standards
Cons: "Multiple bathroom facilities throughout flight very dirty, unclean, unsanitary. Bathroom deemed at back of plane was deemed “out of order” off limits because it was being used by AA staff. No issues with this but operable bathrooms should have been cleaned. Very nasty!"
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "The plane departed and arrived as scheduled. Flight attendants weee courteous and responsive."
Cons: "I was cramped in Seat B."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "On time and convenient"
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "Crew was very nice Flight was very comfortable"
Cons: "Mediocre snack/meal"
Pros: "Entertainment options"
Cons: "Subpar , cramped flight the entertainment was the highlight"
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Pros: "Crew was very helpful and attentive"
Cons: "The 4 hour delay."
Pros: "Clean plane"
Cons: "No food"
Pros: "We did not fly to Rome on British airways. We flew Delta. Get it together"
Pros: "Video entertainment not working for my whole row."
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "What I absolutely adored is that I left my phone in Philly, and the gate agents put it on the next flight up to Boston. I picked it up from American Luggage Services in Boston the next day. Priceless!"
Cons: "Cero entretaintment"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Pros: "Boarding was well"
Cons: "Service , flight attendant rude, zero seating comfort . Old paid off plane"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Cons: "super slow touchscreen response. menu of entertainment difficult to navigate and unimpressive content"
Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "I like that it's open seating."
Cons: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Cons: "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "Crew was amazing very clean"
Cons: "The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before."
Pros: "Crew and breakfast business class"
Cons: "Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off"
Pros: "Crew was helpful, both in the air and on the ground"
Cons: "Wasn’t able to do my pre-check via the airline due to a technical glitch on their end, but boarding staff was very helpful and should be commended. Their also wasn’t any inflight entertainment options, which for a 4 plus hour flight would be helpful"
Cons: "Friendlier service."
Pros: "The crew was very professional."
Cons: "The ability to scan for juvenile adults acting like children."
Pros: "On time flights"
Cons: "All ok"
Cons: "Slow with drinks and food, late departure"
Cons: "The WiFi for the personal entertainment system wasn’t working properly"
Cons: "They need to learn from asian airlines (specifically Thai Airways)"
Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."
Cons: "A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late"
Pros: "Crew was friendly, helpful and very competent. Flight arrived early. Regular notification/reminder via SMS on flight status. Comfortable seats, generous seat pitch."
Cons: "For a three-hour international flight, and at that ticket price, substantial snacks should be complimentary. In Asia, flights of three hours or more on legacy carriers have proper inflight food. Low cost carriers sell food; but UA is not LCC."
Cons: "Plane had no entertainment"
Pros: "The flight was comfortable enough, and the staff were friendly."
Cons: "As usual with planes coming from SFO, this one was late."
Cons: "Saw many backpacks inefficiently stored overhead, yet I was told to check in my carry on even though I had paid to upgrade my seat. Staff extremely unhelpful and clueless."
Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"
Pros: "Crew was cheerful."
Cons: "Bring your own everything, even your own entertainment. Download the app before you fly so you can watch 20 year old movies."
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Pros: "It was great"
Cons: "All good"
Pros: "Crew. Club soda. Safe landing."
Cons: "Pay for movie. Delayed plane that landed 10 minutes after boarding for connecting flight which was last flight of the night."
Pros: "Take off and landing very good"
Cons: "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."
Cons: "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"
Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"
Cons: "Indifferent staff, absolutely no customer service Flight late, no food, no entertainment, seats extremely cramped, packed in like sardines, no personality at all, just attitude- get through it, provided basics, waited 20 min for first bag to appear in luggage carousel too, nothing good about it! It would be revolutionary if one airline valued their guests and showed it! Instead of cattle they manage and transport"
Pros: "It was a sparsely populated flight, I was able to lay down and sleep, very nice!"
Cons: "No problems, al was fine and I slept very well. No complaints!"
Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"
Cons: "Unfortunately the first leg of our flight was delayed over an hour. Although we made our connecting flight (barely), our luggage didn't make it onto the plane. It was OK since it was our return flight and we received our luggage later the next day."
Pros: "At least the seats had power outlets."
Cons: "Crew appeared to hate their jobs, only peanuts and water for a 2.5hr flight. Plane was good but united sucks."
Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."
Cons: "Awful service,"
Pros: "It really was great. On time, crew was helpful and friendly"
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "The cabin was clean and the staff was polite."
Cons: "The food that was supplied was meager!. When you fly half way across the United States and get 2 cups of a soft drink, no peanuts or chips; that is terrible."
Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."
Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."
Cons: "there was no in-flight entertainment."
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "The flight attendants were really courteous and friendly."
Cons: "There was not anything that I did not like"
Pros: "Headphone slot. Free wifi"
Cons: "Tight seats in coach..expected"
Cons: "Did know till we got on the flight that if we wanted entertainment that we had to down load a appt. so that was annoying."
Cons: "For an international flight, we had to pay for meals and for entertainment."
Pros: "Gate Crew in YVR was very courteous"
Cons: "Deadheading pilots throwing large carry on in front rows but sitting in back rows. Really guys?"
Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."
Cons: "I was in the very back seat, and the lady in front of me had her seat leaned back the entire time. I had no room, and was extremely uncomfortable"
Pros: "The crew was very helpful"
Cons: "The fiesta packet of food is terrible, the coffee creamer was curdled in 3 different cups that I tried"