Pros: "Fantastic crew. Very helpful"
Pros: "The Pilot kept us safe XD"
Cons: "Pretzels!!! Instead of those cookies, bleh"
Cons: "In checking in the staff was no helpful"
Cons: "Free baggage for first bag."
Cons: "We were delayed for nearly 4 hours and were stuck on the plane while being lied to telling us “we’re up next to get de-iced then we can take off” then one hour goes by and the same announcement. Will never fly Alaskan again."
Cons: "seats were super small, like Jet Blue small except these had cushions and not plastic. I'm 6'-2" and my knees touch the seat in front of me even when I'm sitting upright. Maybe if I was 5' tall these would be comfortable? also, I didn't download the app beforehand and they didn't have the ability for me to download it midflight so I couldn't use their entertainment system. useless. but the staff was very nice. I just wish Alaska didn't buy these planes with the extremely limited leg room!!!"
Pros: "On time departing and landing."
Pros: "The plane was amazing! AirBus 320 with great entertainment and movies. Very roomy seating"
Pros: "Good service."
Cons: "Almost 2 hours late. They recently changed their carry on size so now i need new luggage."
Pros: "Flight was on time."
Cons: "Just not the same as before the merger. I loved flying Virgin, plane was nicer, crew had a better disposition, seats seemed roomier. Maybe it was the mood lighting, now it's back to packed lackluster flights. At least on-time, and that's important. This leg better than flight to SFO 2 weeks ago with a broken seat !!!!"
Pros: "Glad it was only s 2 hour flight"
Cons: "The crew was rude and very impersonal Not helpful at all"
Pros: "Great staff - fun and casual . - price was great"
Pros: "Excellent Customer Service and very comfortable seats."
Cons: "Uncomfortable seats Seats changed within 24 hours of departure and then changed again to no seats."
Pros: "Better snacks dry almonds or other options"
Pros: "More legroom in coach than most airlines. Friendly staff."
Pros: "First class upgrade"
Pros: "Awesome crew"
Cons: "First class lunch time flight and they gave us "snacks" cold veggies and a dip!!"
Pros: "Everything went smoothly, and the crew was very friendly and helpful."
Pros: "I liked how the airline boards general seating from the back to the front! It makes walking through the isle much easier and there was room in the overhead bin for my carry-on."
Cons: "I really can't think of anything."
Pros: "First time to Cabo Mexico - this flight was like a party bus! The crowd was bit young and loud but the crew handled them well. Everyone had a good time on the way there!"
Pros: "Everything was on time, nice plane, good service"
Pros: "This was my first flight, and everything went off uneventfully. Thank goodness. The staff was friendly and helpful. The boarding process was smooth, and the seats in coach were comfortable for my XXXL behind! Very enjoyable, bucket list experience."
Pros: "Great flight crew! Got exit row seating (16C) and the drinks kept coming! Friendly and personable staff!"
Cons: "Boarding can be improved... no respect for seat numbers as you can general board apparently any time. Wifi cuts out (messenging) as you are near Cabo so get your messaging done! And only a biscuit :/ Download the GoGo app before you go for entertainment!"
Pros: "It's a non-stop flight to Cabo San Lucas (SJD or MMSD to be more accurate) from KSJC. Little in terms of weather disturbances but be prepared to be created by the heat if you're landing during the summer!"
Cons: "No jetway so you're walking from a plane across the tarmac."
Pros: "Crew members especially Terrace"
Pros: "I really enjoyed the professionalism the ticket people at the counter. they were very helpful and very pleasant. I like both alaska airlines and virgin America. I never have a problem when I fly with them."
Cons: "the only thing that was unpleasant was my boyfriend was missing a phone charger and some cigars out of his suitcase. it must of happened through customs or the baggage handling."
Pros: "Very friendly staff"
Cons: "2 hours late no updates... poor"
Pros: "Staff and crew were very friendly and accommodating. Flight was good and on time."
Cons: "I had arrived from Ft. McMurray more than 3 hours before my connection, but was was paged for a search just 30 minutes before my flight boarded. Delays in security meeting me almost made me miss my flight. I didn't understand why they waited so long to do the search. It should have been done when I first got there."
Pros: "The crew was very accommodating"
Cons: "Arriving so late and all the delays"
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Pros: "Comfortable aircraft. Makes sense to board back of plane first"
Cons: "I was offered water, wine or orange juice but told there wasn't time to offer full beverage options because the flight wasn't long enough. Though the cart was fully stocked. How could it take more time to pour ginger ale than water? Made no sense."
Pros: "I love the the USB plugs at every seat. It came I handy when I needed to charge my phone"
Cons: "I didn't like the lack of snack options. There was a small complementary snack and there was one one option to purchase."
Pros: "Alaskan boarding is always easy and seats are always comfortable."
Cons: "The crew was very rude. Worst crew I have ever flown with."
Pros: "Everyone went out of their way to assist me. I am 87 & lately need wheelchair at both ends. Sandwich very good and smooth flight."
Cons: "Nothing to complain about."
Pros: "No services on this flight were above average."
Cons: "I paid extra $$ to buy a ticket that was labeled as a "Direct Flight" from Seattle to Los Cabos, Mexico, as opposed to a flight with a layover, since my wife and I were headed there for our honeymoon. Alaska Airlines made no mention whatsoever that this flight was not at all direct, but in fact had a 2 hour layover in San Diego. There was no mention of this during the purchase process, and we didn't find out about the layover in San Diego until were were ALREADY AT OUR TERMINAL GATE. This is very deceiving and absolutely unacceptable."
Pros: "Boarded on time and arrived early"
Cons: "I asked the gate agent to assist with finding another seat other than the middle seat. I am 6' and 270lbs. He made no effort to accormodate me request. The only thing he did was look at the available seats and tell me there was nothing open. I ended up paying for a for an upgrade. To first class."
Cons: "Flight attendants where great and beautiful"
Pros: "The attindent kept people seated till we stopped"
Cons: "The seats wouldn't recline."
Pros: "Efficient staff, boarding, flight crew. Departed and arrived on time on the way to Cabo. Return flight arrived early in San Diego."
Cons: "There were other people on the plane. Narcissistic millennials are no fun to be near."
Cons: "Unable to select seating together at time of booking"
Pros: "Legroom was fine."
Cons: "We bought six tickets as a group for a flight to Cabo, three months ahead of the date of flight, paying almost twice as much as the fares were later. We also promptly checked in 23.5 hours prior to departure. Unfortunately, Alaska assigned no two seats together. We couldn't change it because they said the flight was full. Our two kids flew with us, and one of whom is a 12 year old girl. Even she couldn't be accommodated to sit with one of us. The staff on the phone and at the airport were of no help because the flight was full. In all other international flights I have taken over the past 30 years, the airline company always does group seat assignments appropriately so we are all seated together. Disappointed. Won't be recommending the airline to anyone. Sorry."
Pros: "Is away more space in the seat than other airlines"
Cons: "The snacks away to poor , can be better"
Very unfriendly ground and air crew. Really need a change in attitude
Left 30 minutes late. Front lavatory was out of order.
25 minute flight. Crew was friendly and competent.
I had an expired ticket for a free drink from the team. it expired during the pandemic. I purchased a drink when i think it would have been really sweet for them to honor it. Between trying to be safe and travel when i felt comfortable, I missed the deadline. It would be different it we hadn't been locked down all year. Just felt like if there was a time to be nice that was it and the stewardess mussed it. All good.
Pros: "Crew attentive, professional, appeared to be enjoying job with full plane."
Cons: "The mew food boxes in furst class taste terrible."
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."
Cons: "Great flight all around."
Pros: "That it got me where I needed to go."
Cons: "The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied."
Pros: "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Pros: "crew was friendly"
Pros: "Crew lady serving back of plane was very sweet and I enjoyed her serving us"
Cons: "Bathrooms were filthy, tray tables were sticky Seats were sunken in and uncomfortable Noisy air vent No entertainment system"
Pros: "Airport accessibility"
Cons: "Not getting delayed for 20 minutes on the tarmac"
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Cons: "Old plane"
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "On time. Seat upgraded seat to Delta Comfort plus, courteous flight crew, music before take off and landing."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "It was short and fast."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "The movie options."
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "Everything was great."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "nice people"
Cons: "need more free food and drinks"
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Cons: "Old plane, bad food & old crew"
Cons: "Sandwich for dinner"
Pros: "Training on delta app usage and being hospitable to injured customers"
Cons: "Timing and not providing accurate information; Phillip at Las Vegas airport was unaware of how to purchase and pay for a checkin bag via the delta app. I️ didn’t have a working card and then realized by the time I️ needed to check in that it was too late. 8 hours later I’m on a red eye flight for a guaranteed seat bc of being put on stand bye. I️ stay in Vegas for 1 night and my ankle swells the next morning and I’m unable to move my legs. Sent to the hospital and have been in Vegas since 11/20"
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Cons: "To be clear, I do not have an issue with overweight people. That being said, I was put in an extremely uncomforatable position on this flight. My seatmate was a woman who easily weighed 400 pounds without the slightest exageration and was 5'7 at best. She carried all of her weight in her midsection and behind, which was truly uncomforatable for us both. As she attempted to squeeze into the aisle seat it became apparent that with the armrest down it was not going to happen. She raised the armrest and finally maneuvered into her seat and part of mine also. Not only was her bottom in my seat but her stomach was resting on my entire right leg. It felt like a toddler was sitting on my lap. This was beyond uncomfortable and embarrassing for us both as it was clear that she knew how intrusive this was and kept apologizing. My leg went to sleep after about 15 minutes so I asked to be let out. I approached the flight attendent and requested that my seat be changed to which she responded that the flight was full. I know it wasn't because I could see an empty seat about four rows in front of me. Finally I sat back down but every 15 minutes or so she would get uncomforatable and get up to stretch. The first time it was a welcomed break, until she came back and flopped in her seat with so much force that it felt like someone had ran and jumped in my lap. This occurred 4 or 5 times during the flight. I am not sure what the policy is for obese passengers, but it should be relooked. As a passenger I should not be put in a position to address another passengers weight. I also should not have to pay for a seat and only get to use 2/3 of it. Lastly, no one should ever be allowed to put their body parts on top of another persons lap and that be considered ok."
Cons: "no food for Vegans. Like literally nothing besides a confused crew"
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Cons: "Very uncomfortable, seats did not recline and seats way too close together."
Pros: "friendly flight crew"
Cons: "We were waiting until the airport assigned us a parking slot. Instead of leaving the entertainment system on, they turned it off. We basically spent 1.5h without entertainment system."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
the flight was delayed over an hour because the crew was lte because there is not enough people working because of stupid government mandates. cancel all the mandates and give people their freedom back.
Cons: "The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’"
Pros: "Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job."
Cons: "We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air."
Pros: "yes every thing was good.."
Pros: "The Westjet app took forever to download on my phone AND my husband was unable to download it ... made for a long flight without entertainment. Also, the crew didn’t come off welcoming or inviting."
Pros: "On-time flight, satisfactory crew."
Cons: "Seat felt cramped (not helped by overweight guy next to me), plane was warm with very mediocre airflow, window seat was missing window."
Cons: "Cancelled flight , partie of 5 No reason given Had to stay 1 more night in Vegas or 24 hours in Toronto There better refound me for extra meals and hotels rooms ... about 900$ extra expenses because of all that"
Pros: "Flight was fine"
Cons: "Air canada late as usual in coming in and departure.air canada needs to improve their reliability"
Pros: "West jet always known for above and beypnd service"
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Pros: "All it was good."
Cons: "We were 25 minutes late and they did not let us board."
Pros: "Great service when checking in. Flight on time and comfortable."
Pros: "They delayed the flight by 5 hours but forgot to tell everyone. Customer service dealing with the delays was horrible."
Cons: "Terrible service"
Pros: "Always friendly and helpful!"
Cons: "I was unable to change my flight more than 24 hours before flight without paying $330 extra even though I had insurance.I was told by west jet that I would have to claim the flight change later and see what amount the insurance company would reimburse me for. Not happy at all. I ended up with a layover in Calgary instead of a direct flight to Edmonton. I think that I should have been reimbursed on the phone and applicable price adjustments should have been offered to me at the time if the phone. I give Westjets service a 0 out 10 for handling this situation."
Pros: "On time"
Cons: "Temperature on plane was way too hot"
Cons: "Should have been home by midnight but ended up landing at 1:45 am."
Pros: "The friendly staff."
Cons: "The actual plane. First flight was 737. Second flight Prop plane. Ugh"
Cons: "Ridiculous baggage policy. Boarded among the first passengers in the last zone group to board the aircraft. All overhead bin space already gone. Sat with my knees up around my chin for whole flight. Very uncomfortable."
Pros: "Very smooth flight."
Pros: "entertainment is good"
Cons: "im just sitting before the restroom (seat 29 C)im realy tall and the people pushing onmy seat all the time and bang my arm and the smell is realy bad and i see to much but in face for long long time because the people waiting on my place .. another bad im telling the crew and the girl she said my only option is wake the girl just beside me for asking to change the seat ...i refuse because SHE SLEEPING ! realy not happy sorry !"
Pros: "They were quick with the boarding and helped me board the plane first with my pet so that it is easier for me. I really appreciated that."
Cons: "The seats are not comfortable. I spent the whole flight moving and trying to find a confortable way to sit. I also miss the time where we had meals in the plane. However, I don't mind paying for my meal but I wish there were more vegetarian options than just the hummus."
Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."
Pros: "Crew was great cabin service was good, entertainment was good"
Cons: "Start loading at 10 takeoff at 11:45 late because of loading luggage. Maybe if we start loading at 11 we would not have to sit ther for so long"
Pros: "The efficiency of boarding and de-icing, seating.arrangements and on time arrival plane was clean and my.tomato.juice was cold and delicious."
Cons: "We sat across an aisle150 feet from the boarding gate and never heard any pre-boarding announcements. There is too much carry-on luggage, coats and backpacks in the overhead bins. No room left if boarding near the end."
Pros: "On time. Quick flight. Reliable"
Cons: "Food was cookies and coffee"
Pros: "Staff are always fun and efficient, but the drinks came very late. In Asia, even if the flight is only 1 hour, they have the time to serve a lunch and clean up....."
Pros: "It is inconvenient to disrupt your plans with such delays"
Cons: "It is inconvenient to disrupt your plans with such delays"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Boarding was a breeze and we arrived in Cancun early which was great."
Cons: "The cabin was freezing. I fly often and I always pack a sweater and a blanket but even that couldn’t keep me warm because the cabin was so cold Also, my meal that I purchased on the flight was frozen all the way through. It was literally like biting into a popsicle. My teeth hurt for the rest of the flight after just one bite. I asked for another sandwich which took a while because they were busy with other passengers. My replacement sandwich felt just as cold but it wasn’t frozen solid like the first one. It seems like a minor inconvenience but it became quite frustrating."
Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"
Pros: "Pleasant staff, ample room, ability to charge devices. On time"
Pros: "It was very enjoyable all round."
Pros: "convenience and smooth ride"
Pros: "The crew was excellent !!! They were helpful and friendly. The plane was packed and they made it pleasant!"
Cons: "Lack of leg room. Fortunately ot was only an hour and ten minute flight."
Cons: "Too small of a plane. Using twin props instead of jets.. Depends on the time of departure. You pay for preferred seating and get jammed into this de Havaland jumper plane. Noisy and then the gate is at the end of the old part of the Calgary airport. Having to board and get off the plane in rainy weather. How bush for both airports. Air Canada please come back to Abbotsford.!!!!Everything"
Pros: "The service was fantastic. It always is. I always use west jet and have never had any issues. Friendly staff very helpful. I will continue to use west jet. My parents live in Calgary and I travel a lot for work so you will see me again."
Pros: "I had a 5 month old baby and the crew was super smiley and friendly. Also, the flight wasn't full so there was plenty of room. I really enjoyed my experience. Thank you Westjet!"
Pros: "Quick unload"
Cons: "Big delay"
Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."
Pros: "Always friendly and helpful...great to see and experience!"
Cons: "Flight delayed, crew didn't remove garbage before landing."
Crew arguing with passengers. TV set on my seat was broken 8F. I paid almost &40 to upgrade to a closer seat from the original. When drink cart came out attendant offering drinks only was speaking Spanish. My daughter in law doesn’t speak Spanish. I kept telling him and all he said was she must not want a drink and moved on to the next row. Worse flight experience ever. I flew over 100,000 miles so far this year on alaska airlines and was never treated this way.
Cons: "Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline..."
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Cons: "Seat confort is bad, specially for tall travelers."
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."
Pros: "Everything was perfect"
Cons: "Just the organization at airport but is not problem of AM"
Pros: "They are so friendly"
Cons: "The restroom"
Cons: "Fly was cancelled"
Pros: "Not one flaw, it was very great overall."
Pros: "Excellent flight. Aeromexico is great"
Pros: "Movie was good."
Cons: "WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Cons: "24hrs in advance, the flight was delayed over 6hrs"
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Pros: "Nice new 787. Acceptable business class seats (not the best, but OK lie-more-or-less-flat). Better for sleep than seating IMHO."
Cons: "General condition of cabin and amenities are below par for business class long haul. Food is acceptable but not more. Service is just abominable. No attention to the client, no respect. Have a chronic med condition and was brutalized by the crew. Really awful people."
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Cons: "Very happy, excellent!!"
Pros: "I enjoyed it"
Cons: "Good overall service"
Pros: "The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM.."
Cons: "The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off"
Pros: "On time. Good entertainment"
Cons: "Food too salty"
Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."
Pros: "I like the staff, the seats, the entertainment"
Pros: "Overall great experience."
Cons: "Avión muy incomodo"
Pros: "The service was great!"
Pros: "Good entertainment - polite crew that was willing to help once on board the plane."
Cons: "Boarding - Crew member came around to check passports but neglected to also check for immigration papers - caused one friend to miss his flight and myself nearly to miss my flight though we arrived two hours early. Checked my baggage when it didn't need to be checked / met appropriate baggage standards. Being loaded onto trams was a bit of an inconvenience - but not the worst thing ever. No vegetarian option for food - wasn't able to eat. It was indicated we'd be served dinner on board but not that there was only one meat option (I'm allergic to mammmal meat - beef and pork in particular). Most other flights give the option of meat or vegetarian dishes."
Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."
Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."
Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"
Pros: "Everything was great. It was a red eye so only snacks and drinks were served but they were sufficient. The flight had plenty of room"
Cons: "There was nothing about the flight that I didn’t enjoy"
Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."
Cons: "Everything!!!! Í Will never fly with you again"
Pros: "The ticket counter heavy set with black hair, I think her 1st or last name start with "JA" is very very ride and unprofessional. In the middle of taking care of me and my wife he walk away and said., I'm going to the back, let someone else take care of you. Please call me to get the full detail @ 954-501-5998 or email: firstname.lastname@example.org"
Cons: "Ticket counter employee at Miami international airport are very rude and unprofessional."
Pros: "Nice crew, free drinks"
Cons: "Food (pasta) was terrible, not a comfortable plane for an overnight flight. I'm small, just over 5ft and 110lbs (50kg) and I was uncomfortable the entire flight, couldn't sleep even 5 minutes."
Pros: "liked the seat and the space. a blanket provided without asking"
Pros: "They serve free food, and their se vice was really good."
Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."
Pros: "It was easy access. No hidden fees. And everything was in order. Staff was very friendly and courteous. Quick buy, and go no hastle."
Cons: "Delayed made me lose my connection."
Cons: ". . . because of delays. Cannot comment but see above."
Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."
Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."
Pros: "very smooth flignt"
Cons: "boarding took a long time due to last minute checkups"
Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"
Pros: "Great customer service !"
Just one bad / lazy crew member ruined the experience… she struck my knee with the cart while I was sleeping and kept rolling about without any acknowledgment or apology. I get that you may be tired of your job, but I doubt that kind of blasé behavior would fly in any service industry.
Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
Cons: "Crew could have been nicer and everything could have been on time"
Pros: "flight delay due to mechanical problem. pilot made up time, avoided excessive turbulence and silky smooth landing. attentive and highly visible patient flight attendants"
Cons: "no complimentary food option (other than pretzels /crackers) on 4 hr flight. aainflight provided live sports and news but movie selection was limited."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "Boarding priority for infants"
Cons: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
Pros: "the crew were amazing. And the airplane we took was very modernized with all the electronics. Had a great flight"
Pros: "The flight was mainly smooth, it was a bit delayed, but made the time up in the air so we got in on time."
Cons: "I still don't know how to connect to the Wi-Fi on board. It's odd, I'm a web developer and that's my job."
Pros: "Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!"
Cons: "Be on time"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "It was changed from British Air to American Air, which would have been my last choice to fly with. Bad choice!!!!!"
Cons: "No American Airlines! I have trouble with them every time I have used them. Usually their plane breaks down or requires maintenance, which happened again this trip. It made use have to run from customs to the other end of the airport in 10 minutes to make the connection ."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Cons: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "Crew was personable and proactive in settling families in and helping with luggage. Funny and helpful. Movie choices were great! We were early to gate."
Cons: "It was a very long check in process in Madrid, and 45 minutes more to gate. I think it may just be layout of Madrid airport, but I would suggest to anyone getting to airport a minimum of 3.5 hours before flight."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Cons: "2 of our screens didn’t have audio working so couldn’t watch movies :-(. - assistants rebooted the systems but that didn’t help :-("
Pros: "Left on time, service was good."
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Pros: "Always prefer American air over most other airlines do the service of staff. Thanks for the extra effort."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "I loved the crew on my trip"
Cons: "Nothing everything was grate"
Pros: "Very nice flight. Nothing unexpected."
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "Checking one bag took 30 minutes. Very stressful"
Cons: "No yves on the plane like delta. Flight delayed 5hrs"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."