My mother suffers from Lupus and has challenges walking. I specifically called Alaska airlines, stated her condition and made sure my mother’s had wheel char assistance towards gate and into the gate hall so she just had to get into the plane and walk a couple of steps. It was assured by Alaska team that the service was granted in both airports , DEN and SAN . In Denver , the wheelchair assistance never arrived. I had to personally grab another airline wheelchair sit my mom.Then I had to go to Alaska Airlines front desk twice to let them know my mother was waiting at the wheelchair service station. Upon arrival to SD Airport , there was no wheelchair service waiting for her in the hall before deplaning. She had to walk her way out in pain. Absolutely inconsiderate and unacceptable by the airline! Never again flying with Alaska Airlines.
I received the perfect seat. The cheese tray was delicious. Thank you!
The flight was fantastic. All the crew staff were wonderful. Everyone was so friendly and they went out of their way to help make it such an enjoyable flight! I think on such a long flight there should have been some food given. Even cheese and crackers and maybe some cookies!
Upgrading from premium class to first class caused me to almost miss my seat on the flight. The system “un checked me in”. So I not only lost my first class seat, but my premium seat too so I alsmot didn’t have a seat on the plane. The app did not let me know as it was showing my seat assignment all the way up until boarding began. This exact same thing happened to another passenger. And to top it off, I now have to jump through hoops to get my refund. Awful experience with Alaska, I don’t intend to fly with AA again unless there are no other options.
Very satisfied with the trip, using Kayak and Alaska Airlines.
How can we get assigned an A seat when booking a flight ?
My 1.5 hr flight was 5.5 hrs delayed. We switched gates twice. We planed and deplaned once. Three total planes, two had “mechanical issues.” None of this even makes sense as the original plane was sitting at the gate since yesterday evening. Then when the second plane was finally brought to the gate from the hangar, it too needed repair. Don’t worry. They gave us a $12 foot voucher. All other flights in the same area of the terminal were hours delayed. It was an actual nightmare. This was after a few hours delay on my first flight a few days ago. And I thought that was bad.
Good experience, first time flying Alaska Air. Slight delay boarding, but still arrived on time. Excellent leg room! Very friendly flight attendants.
Alaska Airlines was hit with a bad IT outage. I think its a one off and dont want to give a bad feedback to them because of that. In addition, to all the delays our particular flight had a health incident and had to stop midway. Again no negative feedback because of that. However the way they dealt with the delay was not genuine. First the communication was not consistent and always kept changing. I lost a day and $647, completely because of them. They promised a refund which i have complaints about. First it was never given to me. They aksed me to call them or text them and the wait time was 1.56 hour for calls and 3:50 hours for texts. Finally when they texted back, the support executive was rude and asked me to get my refund from Delta the other airline that i booked my ticket because Alaska cancelled their flight. When I asked why Delta would pay me for Alaska’s delay she just ended the chat. To get back on the chat I had to wait for 3.5 hours. I could not. Second they announced that even if they pay us, they would not refund us cash but were giving us a discount on future travel. I vowed never to go back to Alaska so, i do not want the discount refund. Overall, I am terribly unhappy with Alaska Airlines and never going back.
Terrible customer service, closed check in hours before flight left, provided incorrect information
Flight delayed missed connecting flight crew not very helpful very frustrating customer service
Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.
The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet
Again, flight was late. It’s expected of this airline now i guess.
Counter representative refused to check my luggage despite paying for it in advance
Delayed 8 hours, This is the 2nd time in a month that my flight was not on time.
Do not fly on WestJet if you have a connection. It failed to integrate with my connecting Delta flight and I almost missed it.
The experience was good just the upcharge of over a hundred dollars was not cool.
Good, a bit cramped in the seat as my neighbour was a bit large
There was a man who was very rude at boarding. On the other hand personal bag measuring box is too small compared to USA airlines,
Flight was cancelled. Not enough agents to deal with the people in the line. We left and found our own way to Vancouver.
Flight was great. Meal was really good. Boarding was terrible. Too many people in a small boarding lounge, zones not clearly marked.
Air Canada cancelled our flight and reschedule it 26 hours later that completely interrupted my family's long waited Japan trip, it wasn't due to natural reason such as weather but under the company's control. On the day we wasted 9 hours of our time from 6am to 3pm, including a few hours in the customer counter waiting for supervisor to handle our rescheduling. When we came to the counter for rebooking help there were at least 4 employees on the counter but we were told they were not trained to handle customer rebooking, we were also told the supervisor could come 10:30 to handle our rebooking, but she showed up more than one hour later, the end result was exactly the same so the few hours we spent waiting for her was completely wasted; We already prepaid hotel and all the tickets for the our stay in Tokyo so all of the cost for the first day is completed wasted; The $80 meal voucher issues was far less than our financial loss due to the financial cancellation, and it was not surprisingly invalid (as Your company screw up everything possible along the flight), the vouchers were supposed to last 72 hours, when we tried to used it at our lounge next day less than 24 hours from its issuing at a designated restaurant, the worker there couldn't scan the vouchers after multiple tries on all 4 vouchers issued, so we had to pay the food from our own money; For the two return flights they were also full of unfortunate events that caused bad experience and further delay and waste of our time, both flights departed late and the last leg had another significant delay of more than half an hour after touchdown, the gate was for some reason not available so we waited more than half an hour, when we got out of plane it was almost one hour later than the supposed arrival time; The gate you arranged is the farthest in Vancouver airport, also was the luggage pickup location in Seattle airport; We also called customer service for rescheduling help and after a long time wait (more than an hour) we got a call back but the CS representative was equally clueless and unhelpful. Other than a fatal crash, your company couldn't do anything right and provided the worst service possible among the tons of flights we have taken in our lives.
Flight was late leaving. Charge for luggage which still has not arrived and will be delivered in a week.
Crew was making faces when asked for extra water. They can really use a smile while giving services. Other Than that they were good. Lots of turbulence. Also while landing it was not smooth. The tire made a loud noise. They need to make those better. Other than that everything was good.
Board from the back of the plane to the front - it just makes sense. Try it.
I knew I was going to fall asleep unsettlingly from exhaustion so I warned the guy next to me in advance. The attendant took to checking on me frequently and even insisted I take my snack because I said no while sleep hazed and then absolutely wanted it about 5 minutes later. He was So caring and kind to my situation!!
All good great price seating very cramped but overall very good
The flight was delayed an hour, but not because of Air Canada. The crew was polite, professional, and competent. The food was above average for Air Canada, but just fine. The stand out for me in the 10 hour flight was the entertainment package. The best of any airline I’ve experienced so far. Looking forward to my return flight to finish some more of the shows I was watching.
The experience was satisfactory. The plane was full and took awhile to embark and disembark. On a 4 hour flight, there is not much you can do. my return flight was in the very last row on the plane but was adequate.
