Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Pros: "Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus."
Cons: "Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline."
Pros: "Their English, unlike US English, is a little hard to understand."
Cons: "Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount."
Cons: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"
Pros: "Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight."
Pros: "The staff was very helpful"
Cons: "Our family nearly missed the trip due to delayed from Melbourne"
Pros: "Best airline meal I have ever had in. 50 years of flying."
Cons: "The seating configuration in business class"
Pros: "The entire experience is well thought out"
Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Pros: "arrived early at destination ground crew helpful with seating"
Pros: "Air New Zealand was great, plane comfortable and the crew very nice"
Cons: "$120 to check my 12kg bag! I was outraged! Was sold a ticket that included nothing but a seat and virgin and air new Zealand were not helpful. Kayak should have been more transparent about this exhorbitant fee! I plan to raise a stink when I get back to the states. Was shocked and had no other choose but to pay!"
Cons: "Narrow isles ment I kept getting bumped the entire flight."
Pros: "Suggest boarding with electronic board !"
Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Pros: "Wonderful employees"
Pros: "Friendly team on board"
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Cons: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Pros: "Great choice of entertainment, crew was very fun! Food was good. Nice leg room at my seat. Carry-on compartments are very high in these planes, great for tall people, one can actually stand without hitting the head."
Cons: "I could not select my seat (for free) at booking. Later I could not checkin via internet on my mobile, I needed the APP but couldn't download it (not enough battery at the time), consequently I had to take seat given at checkin at airport but attendant kindly found me a seat that was best in what was left on a fully booked plane."
Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Pros: "Great service, friendly people, kiwi spirit"
Pros: "Entertainment options"
Cons: "The fact that our booking through Kayak did not record we had booked luggage. We KNOW we had booked luggage. Air NZ wanted to charge us $160 each bag. Eventually BYOJet got us through to Virgin who allowed us to buy luggage for $25 per bag. Thank you Virgin for your wonderful assistance 1 1/2 hours before departure. Virgin's standard ticket has 23kg luggage included. What is the problem with a ticket bought online through agents such as BYOJet and Kayak?"
Pros: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok. The entertainment system, as usual, was excellent, and we had room enough to stretch out during the long flight."
Cons: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok."
Pros: "Boarding and service were attentive, entertainment excellent"
Cons: "The seat space is little cramped even for a relatively slim 5'11". Food taste was below airline average."
Pros: "I had always had a pleasant time with this airline but this 2nd longer flight wasn't it's best! I still have good opinions about this airline and plan on using it in the future."
Cons: "My neighbor in a 4 seat section kept elbowing me. Seats seemed to be too close to each other and for people who aren't average weight it is hard for them to stay within their given space. Eating meals was difficult because some people use their elbows all over the place."
Pros: "The staff were very kind. The amendies (pillow, blanket and headphones) were great. The airplane food and wine selection were nice."
Pros: "Comfy front row seat on Q300, quick trip"
Pros: "REally liked the plane, crew, and accommodations."
Cons: "Our flight from Rarotonga was 2.5 hours late, causing us to leave Rarotonga at 2:40 AM ! The flight and crew were wonderful, but we were exhausted as sleep time was cut short because of the lateness of the flight."
Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Pros: "The flight crew was great. They keep teverything movies ng and were polite and happy throughout the flight we will definately fly them again!!"
Pros: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Cons: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."
Pros: "I enjoyed the entertainment and two of the fight attendants were nice."
Cons: "I didn't care for the family that was surrounding us from all angles; they were constantly in and out of their seats visiting one another while pulling, kicking, and opening and closing the tray tables over and over again. I didn't care for one of the unpleasant flight attendants as well."
Pros: "Staff were kind and thoughtful with younger passengers."
Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"
Pros: "Food Entertainment Charging port and powerpoint Service"
Cons: "Seats were ok but not great"
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Always the kiwi service"
Pros: "the movie selection"
Pros: "We landed 45 minutes early and the flight attendants were great"
Pros: "The crew was very friendly and there was a lot of space."
Pros: "The Pilot kept us safe XD"
Cons: "Pretzels!!! Instead of those cookies, bleh"
Cons: "We were delayed for nearly 4 hours and were stuck on the plane while being lied to telling us “we’re up next to get de-iced then we can take off” then one hour goes by and the same announcement. Will never fly Alaskan again."
Pros: "My experience was great except for when a rude passenger caused our plane to go back to the gate before take off."
Cons: "There was not a lot of air coming from the vent. The man kept saying that air was coming out but I couldn't feel it."
Pros: "On time departing and landing."
Pros: "Crew was very warm and friendly! Delicious food and snacks available for purchase."
Pros: "Short trip in and out. Loved it"
Pros: "Quiet, clean, and super friendly staff that offered water."
Cons: "Pretty limited food for purchase but staff was super nice. None of the movies or TV worked for me on my lap top or phone. Texting feature was nice but $40 to use WiFi on the plane is a little silly. Other than that it was great and smooth. Very comfortable. Thanks!"
Pros: "most everything"
Cons: "flight was delayed an hour"
Pros: "On time. Tons of free movie options. Good snack options. Comfortable seats."
Cons: "Gate was occupied, made us 10 minutes late. Had to wait 30 min for buses to shuttle to Bradley / took another 20 for bags"
Cons: "Flight was delayed about 2 hours while they ran checks on the plane but otherwise smooth."
Cons: "The temperature was about 84 degrees in row 8 and despite my complaint, and a adjustment, it was still about 80 for the entire flight. The flight attendant said that it’s always warm in that part of the cabin, but in all my years of flying (pretty frequently for the past 8yrs), I’ve never had this issue. If anything, it’s usually on the cooler side. Regardless of the reason, I was in a premium seat (paid extra $99) and to be so uncomfortable for this 5hr the red eye flight was super disappointing."
Pros: "Great staff - fun and casual . - price was great"
Pros: "The AC worked on the second plane they loaded us onto at last."
Cons: "The fact that we had to 'de-plane' and then they still didn't leave! First, the AC didn't work so we had to sit in a hot plane for an hour. Finally, they decided we couldn't use that plane so everyone had to switch planes. Next, one of the passengers was sick so we had to wait for a medic to come and examine the person, only to have him/her removed so that we could finally take off. Not what we expected from Alaska!"
Pros: "We like our seats at the exit row."
Cons: "One of our two pieces of luggage was missing on arrival, it took us more than 40 minutes before the Alaska land attendant took our information. We arrived at 7:05 pm on Dec 22 and the lost luggage was delivered to us next day at 10:30am.although the luggage was located at 11:30 pm on Dec 22. Very inconvenient. Are there any compensation that we are entitled to?"
Cons: "For an Airline going to and coming a Spanish speaking country. They must provide a Biligual stuff. This is my third time noticing the struggle of customers when unable to communicate a stuff not able to help with this communication and having someone else assit with this. It was very upsetting for me. Even more because in one of these situation my own mother was one one people struggling with."
Pros: "Getting to my destination on time. No lost luggage. The crew was very good about finding me when left camera behind on plane. Excellent service. I travel on Alaska and. Irvin America frequently and have never had an unpleasant experience on either one. They are always pretty much on time."
Pros: "Everything went smoothly, and the crew was very friendly and helpful."
Pros: "The only perk was the complementary drink while flying."
Cons: "Basically everything. This was for a connecting flight. We had to go through customs and security twice at the Portland airport because the employees gave us wrong information. They offered us a shuttle to our gate since we were running late, and then the shuttle dropped us off on the completely opposite end of the airport. We literally had to sprint across the airport with 15 minutes until our plane left, and go through security our second time where the employees were rude and not even slightly helpful. While on the plane the crew was less than friendly and short with passengers. After we landed, someone from our group was also missing their bag and was informed it was left behind in Oregon and wasn't even loaded onto the plane. Seriously the worst airport, worst crew, and worst flying experience I've ever had."
Pros: "A working outlet at every seat is excellent"
Cons: "No food options for low carb no junk food diets"
Pros: "Alaska Airlines continues to do it rite! To my surprise, while checking in my 60 lb bag of surfboards, I was only charged $25, not the already low price of $75 I am usually charged. This new discounted price enabled me to save $100 round trip on board charges. Unlike other airlines that charge $100 Per surfboard, Alaska Airlines has implemented a program that serves the sports enthusiasts. From surfers, golfers, hunters, fisherman, and so on. Our gear goes with us for a fantastic price. Also, the food is actually pretty tasty too & the flight attendants treat you well."
Pros: "the airplane interior"
Cons: "no movie screening"
Pros: "I had a great flight! The personnel were all kind and helpful. The flight left on time and arrived early and luggage was readily available on arrival. Very good experience!"
Cons: "I wish there were more meals. My wife and I tried to order items but they were often sold out."
Pros: "I was able to change my flight a bit earlier than the six hour window (the Alaska air policy) for a reduce fee, I was thrilled!"
Cons: "No complaints"
Cons: "My only complaint is that after it was announced that internet was available, the next hour was spent with the internet going in and out. No big deal, but obviously not a perfect system."
Pros: "the folks at Alaska Airlines were super helpful and outgoing. They really make your happiness a priority."
Pros: "The entertainment options where good and boarding happened on time"
Cons: "It wasn't as comfortable as I'm used to with first class, the beverage service wasn't very good and I just didn't get the service I'm used to when flying first class. They also left my bag behind in LA that's completely unacceptable as a first class customer my luggage should be priority"
Pros: "Comfortable plane, good snacks, round the clock service. No complaints!"
Pros: "Everything was great, smooth landing and take off."
Cons: "As usual, the seats are small, don't recline much. Paying for wifi on a flight is antiquated. First class and coach separation is antiquated."
Cons: "That I can not smoke inside Secure inside of airport security almost missed my flight because I have to go to the street to smoke and then back though tsa"
Pros: "The flight attendant Andrea could not have been more friendly, helpful and professional. She did not loose her smile for the entire 2 and a half hour flight."
Cons: "We endured a delay of about 45 minutes waiting for passengers from another flight. The captain made that announcement prior to our scheduled departure, the speaker faded in and out so we could only guess the whole story, and we never heard one update."
Pros: "Staff and crew were very friendly and accommodating. Flight was good and on time."
Cons: "I had arrived from Ft. McMurray more than 3 hours before my connection, but was was paged for a search just 30 minutes before my flight boarded. Delays in security meeting me almost made me miss my flight. I didn't understand why they waited so long to do the search. It should have been done when I first got there."
Pros: "Alaska is my first choice between Burbank and Seattle but I go all the way thru to Bellingham and the trip between Seattle and Bellingham costs more than the first leg so I generally take a bus to Bellingham from Seattle. Wishing that last leg could become more affordable."
Cons: "Taking the bus from Seattle to Bellingham but the price differential is equal to another flight to Los Angeles so Seattle so I can't justify the cost."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Pros: "Comfortable aircraft. Makes sense to board back of plane first"
Cons: "I was offered water, wine or orange juice but told there wasn't time to offer full beverage options because the flight wasn't long enough. Though the cart was fully stocked. How could it take more time to pour ginger ale than water? Made no sense."
Pros: "Nice seats and new decor, very comfortable"
Cons: "$7 for a cheap glass of wine? What a rip-off."
Pros: "The crew were very good, from problems at checking in, at the boarding gate and the in flight crew. Very professional, pleasant and helpful."
Cons: "Same comment on boarding procedures."
Pros: "The attindent kept people seated till we stopped"
Cons: "The seats wouldn't recline."
Pros: "I liked my emergency exit seating with extra leg room.I have not flown since Alaska added digital movies, so that was nice, and comparable prices to other Downloadable formats available."
Cons: "Turbulence. .. I just hate to fly"
Pros: "Friendly crew. On time flights"
Cons: "Check bag fee"
Pros: "Alaskan information booth they were rude no help and I was very disappointed"
Cons: "Studer us were very cordial or polite"
Cons: "Everything went very smooth and on time"
Cons: "Crew was extremely rude."
Cons: "The copa staff at the airport in Panama is rude."
Cons: "They had to change the plane we took on the flight which left several people without a seat. We made it on, only because we were traveling with a baby otherwise it would have added to an already awful travel day."
Pros: "The crew was very good. Comfort is poor..."
Cons: "Wider seats."
Cons: "I never got on because I was unaware that I needed extra documents to travel there"
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."
Pros: "The crew was friendly."
Cons: "The seats feel like they are made of a composite of concrete and bent metal rods. I couldn't get comfortable in the economy plus seats on the 7 hour flight from San Francisco to Panama City, and on the return trip, I was in first class...and the seat was uncomfortable there as well. It was like sitting on a concrete park bench for 7 hours."
Pros: "The food and drinks"
Cons: "Took a lot of time for takeoff"
Pros: "Overall good, good service."
Cons: "Seat not comfortable, did not liked the food, cold and no blankets."
Pros: "Meal was good and plane was clean and well maintained."
Cons: "Just a little tight but overall good"
Cons: "A Lot of people drinking alcohol in rear cabin, the crew was giving alcohol and a lot of kids were present in the aircraft"
Pros: "The crew was excellent"
Cons: "Wouldn’t know because I wasn’t allowed on the flight"
Pros: "got me out of South America!"
Cons: "everything was good"
Pros: "Evrything fine!!!"
Cons: "No whell chair wait for me only this!!"
Pros: "Flight Attendants friendly."
Cons: "Ticketing Agent at the counter that issued Boarding Pass was horrible. She extremely slow and inconsiderate of my time and many other customers waiting behind me. She was busy talking on her cell phone and socializing causing the lines to get longer and longer. She also allowed other customers to just walk up to counters and start long conversations with her while I waited in line to get my Boarding Pass. She needs to be Trained on Customer Service Efficiency."
Pros: "amount of leg room"
Cons: "had to go thru a second security check in Panama City and the gate that was used did not have any where near the amount of room that was needed for the amount of people processed for that flight. It was very crowded and noisy."
Pros: "Involuntarily asked to move to next flight(flight over booked) with time delay greater than 16 hours with no compensation"
Cons: "Ground staff spoke to me nicely and explained everything but my plans day and travel was ruined because of their management and no compensation provided."
Pros: "Good customer service"
Pros: "Food was ok"
Cons: "No WiFi, no outlets, no entertainment for international flights seems very outdated."
Pros: "My experience with Copa is that they are efficient yet customer friendly and changing planes in Panamá on trips to South America is usually quite convenient."
Cons: "Copa has a tendency to leave the "Fasten seatbelt" sign on for long periods of time, even when there is little to no turbulence. This makes it difficult to know when to move around which is unfortunate on a 6+ hour flight."
Pros: "Customer service"
Cons: "I didn't like I could not choose my seat."
Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"
Pros: "The crew and staff were wonderful and professional"
Pros: "I was traveling with my 2 kids. 10 and 7 years old. On the flight from Lima to Panama, we were assigned different seats but thankfully the airline was able to accommodate us and sit us together."
Cons: "The food was ok, but not great."
Cons: "They were overselled and b9oked me in a flight next day! even thou there was a flight later the same day"
Pros: "You pay for a ticket. If they get you to your destination safely and close to on time, they did their job. Once, half the fun was getting there; now all the fun is after you arrive."
Pros: "Lost my luggage"
Cons: "Lost my luggage"
Pros: "The short stops"
Cons: "Delay en our flight"
Cons: "I understand the COPA airline is serving South America area. But, most of the employee don't speak English at all. Make me feel like I am an idiot. I don't like the feeling."
Pros: "Great personnel, offered snacks more than one (that depends on hours of flight), sears a bit tight, but overall great experience."
Cons: "Flying Exonomy on such a long flight"
Pros: "Again, the excellent service"
Pros: "Very nice aircraft, on time take off and landing"
Cons: "Check in could be faster."
Cons: "A/C Issues forced us to disembark ruining my connecting bus plans. When we finally got to Orlando my checked bag item that I was forced to check in Panama was broken and the bag ruined with liquid."
Cons: "we had to endure a second security check at the boarding gate -never had to do that anywhere else in the world we've traveled from. The monitor for my seat was not functioning well."
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Cons: "I flight from Panamá to bs as at least 10 times a year, and I have Presidential Platinum status, never in all the flights I receive my luggage with priority. It doesn't matter if the have the priority sign, no one respect that. Panama airport use to be a good airport, now you can't really buy anything because they don't accept credit cards, and the Copa saloon is always full, so I'm thinking on flying avianca from now on."
Pros: "On time, Good Food and attention from the crew."
Pros: "everything is ok."
Pros: "The food was good"
Cons: "Everything was good, food, service, the crew, no complain at all."
Pros: "I liked everithing.The personal its nice, and very friendly. I went before with copa, and was very good to. Congratulations."
Cons: "The person set next to me, same times was put her elbows over my arms, he was very big men. And same people enter before to me used my place for mi hand lagget."
Pros: "On the way to my destination on May 28th, both Copa flights were great--the service, the staff, the food."
Cons: "On my return flight with Copa from Montevideo to Panama City the cabin temperature was 16 C (checked with staff, and they did not turn the temperature up). No blankets were provided on this overnight flight. It was incredibly cold."
Pros: "Crew took pains to space people apart."
Cons: "Temperature was too warm."
Pros: "Friendly staff and the support they offered to my mother who needed a wheelchair."
Cons: "I would have liked to have had WestJet internet and entertainment access. It was not offered on our flight from Toronto to Fredericton."
Pros: "The fact that military personnel and retired military personnel and their spouse can check in luggage for free. The check in crew was also very courteous."
Pros: "It ran on time. The pilot landed the plane without a big jolt. We could board and deplane using 2 exits."
Cons: "Seat space"
Pros: "The crew are very genuine and friendly. Very accommodating."
Cons: "More comfortable seats"
Pros: "Rotten stuff cancels out the good doesn't it. Be great if you could take some courses from Stephen Covey as you are missing some skills sets in hospitality. And stop being so cheap with the 3rd rate old old movies!"
Cons: "I did not appreciate having the second row to the last on my 2nd plane coming back - I only had a turn around time of 20 minutes to catch my third Westjet flight. When we asked if the plane would wait for us - your crew just laughed in our faces."
Pros: "Great, friendly crew in this scenic trip across to Victoria. Nice new aircraft operating this route."
Pros: "Cheerfulness of WestJet employees."
Cons: "Seat comfort; seats hard. Person next to me average size but still spilled into my seat with “man-spreading” and shoulders."
Pros: "Efficient crew and reasonable seating"
Cons: "Need more legroom or a device to fold passenger legs for the flight duration..."
Cons: "More room and newer comfortable seats."
Pros: "Crew was good. Seats need to be updated and are confining. I appreciated being able to disembark through front and rear door."
Cons: "More space between the seats."
Pros: "Flight times"
Cons: "Not having delayed luggage"
Cons: "Nothing. On time and great service"
Pros: "the crew was very polite but the flight was too short to have a meal"
Cons: "delayed embarking"
Cons: "No plugs to charge phone. Though flight was budget class, other airlines does it better when it comes to food."
Pros: "The crew were great! Ingrid was so sweet as soon as I stepped on board !"
Pros: "Flights on time. Crews are awesome"
Pros: "Yes they were so great will fly again with them"
Cons: "Nothing your awesome"
Pros: "I was able too have ice with my water was great got dehydrated quick probably nerves"
Cons: "Everything was fine"
Pros: "The view was awesome. Flying above the clouds was fantastic. I took pictures out the plane window. The nice thing about our flight being delayed was we got a food voucher."
Cons: "We were delayed nearly 3 hours and we didn't have internet until we arrived at the airport. We then got the notifications and emails telling us about our flight. If we had known sooner, we would have planned accordingly instead of waiting at the airport."
Pros: "Seat was just ok. Crew was great."
Cons: "Boarded pretty late, messed up my plans."
Pros: "Yes the crew was professional and pleasant."
Cons: "We were delayed because there was something wrong with the manifest (said we were headed for New York rather than Halifax?) One of the staff members at the departure area was very difficult to understand as he did not have a good command of the English Language."
Pros: "seat is ok but cannot stretch,and serving the food it takes long hours and we get all hungry,not even serve as water,im not comfortable,"
Cons: "i may request to give more food and will not take long hours to serve the food,and hope the crew serve us any drinks or a hot coffee or a tea.we feel dehydrated when we travel from toronto to korea,"
Cons: "two hours late despite perfect weather. Was pumped numerous times by the staff"
Pros: "Nice friendly organized expedient"
Cons: "I mean. It’s budget travel with water and a cookie in tiny seats."
Pros: "Flight was in time. Very important."
Cons: "Advance warning that we were boarding OUTSIDE on the tarmac! It was -30 degrees. An announcement that coffee service would not be available would have been a courtesy."
Pros: "The crew were very helpful, friendly and the service great!"
Cons: "Change up the snacks. Frequent flyers get tired of cookies or pretzels."
Cons: "Prop plane so no food, entertainment and only had instant coffee"
Cons: "Poor seats. Very uncomfortable and hard. Poor food and tv was not working the entire flight. No internet to watch on your own either. Over all uncomfortable, boring and poor quality."
Pros: "Crew was nice"
Cons: "Not a lot of space to actually relax. Hardly enough leg room and no elbow room between me and the person next to me. Left with pain in my back and cramped legs"
Cons: "My flight got cancelled. They flew a plane with 2 empty seats to my destination while I got re-routed on a big detour. They flew empty seats to my destination while I begged to be put on the flight. Westjetters do not care!"
Pros: "on time"
Cons: "Having rushed to make the connection only to find no sandwiches to buy, we were hungry."
Cons: "Over 1 hour delay on tarmac"
Cons: "There was no food or entertainment provided. The flight was late to take off due to a repair with carpet In the plane and have to wait in the concourse."
Pros: "Crew were cordial and we had a good service"
Pros: "Staff very good...."
Cons: "No room to stretch, other than that good"
Pros: "Very friendly staff"
Pros: "Staff was exceedingly kind to each passenger which leaves a good feeling"
Pros: "Crew was pleasant and curious."
Cons: "Take off(personal thing)"
Cons: "Had a booking error. Tried to contact you to remedy. Can't get in contact with you. Thankfully Westjet solved it when it was your responsibility. WILL NEVER BOOK THROUGH YOU AGAIN!"
Pros: "Before taking this flight, I was very nervous because of all the bad reviews on here and other sites. The only good reviews seemed to be by people from Alberta (not really trustworthy, as they seem to support anything that's from Alberta, and note that Westjet is based in Alberta...). But I was blown away by how organized Westjet was and how nice they were. All the flights were on time (I had a few layovers), the staff was helpful....I really have no complaints. Sure, they don't have a plethora of great in-flight entertainment such as movies, etc. But when I fly, I'd rather pay less, have the staff be nice/organized, and just bring a darn book to entertain me. It was a great first flight with this company. I would fly with them again....and I can't remember the last time I said that about any other airline. So do yourself a favor: Don't listen to the bad reviews on here (unless you're obsessed with in-flight entertainment and big-butt first class seats)."
Cons: "The movie and T.V. show selection was bad. But that's not a big deal for me...."
Cons: "Flew out of Terrace 2 hours late. No reason given. No vouchers. Weather was perfect. Missed my connection with a separate airline down to Denver. Now wondering if I'll make it down to a wedding in time."
Pros: "On time ... efficient and kind people"
Pros: "From beginning to end the flight was smooth straight through."
Cons: "Not much to say or at all that was not liked."
Pros: "WJ Kelowna ground Crew went above and beyond in helping me deal with a rental car issue (a crew member volunteered to return my rental car key after I had cleared security) This simple act will leave me with a lasting positive impression of the Kelowna crew and the WJ brand and will influence my future purchase decisions well done"
Cons: "short haul food.snacks are marginal... either up the quality of the snacks or eliminate altogether as the current offerings detract from the experience ..."
Pros: "Best aircrew gentlemen ever"
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "The landing was perfect, in spite of snowy, icy weather"
Cons: "To be on time, delayed one hour"
Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited."
Cons: "Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated."
Pros: "Everyone was very nice."
Cons: "The seats were very uncomfortable."
Pros: "Every thing"
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Pros: "Dry accommodating staff all around. Thank you"
Cons: "More space between people. Not much you can do I understand that. So overall great"
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Crew was great, served us multiple times ! Even tho crew was late 25 mins. We have landed 10 mins early"
Pros: "The entertainment made the time go by fast."
Cons: "More food purchase options"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "Flight attendants"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "The flight was cancelled at the last minute I had to buy another flight with Air Canada that cost me double the price and i was stuck at the airport all day !!!! The Air Canada flight was at 6.30pm ,and the West Jet was suppose to leave at 11.30am"
Pros: "Crew was wonderful"
Cons: "Entertainment options"
Pros: "The flight was on time."
Cons: "That I had to pay $30 for one checked bag, would have thought the first one was free!"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Cons: "Gate arrival and boarding delayed."
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Pros: "Excellent service and smooth flight!"
Pros: "WestJet great airline"
Cons: "YYC new Gate “C” poorly organized"
Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"
Pros: "Great staff. Fast boarding and deplaning."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"
Pros: "The trip was uneventful........................................"
Cons: "There was nothing to dislike..............................................................."
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "Friendly staff. Flight was on time. No overbooking."
Pros: "Not much.... so..so"
Cons: "Crew. & entertainment ( why pay for it )"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Pros: "The plane wasn't full."
Cons: "The crew was late."
Pros: "The seats were comfortable . Good price and no delays. I like buying just what you need (food, movies, internet) at a very decent price."
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Pros: "I really liked the service with West Jet. The people were so friendly and helpful, and that was huge since we were not as familiar with Canadian procedures. After we got on board the flight, I do not remember much since I literally got on the plane and went to sleep. But I was comfortable enough to sleep!"
Cons: "Flight was delayed and they never let us onboard even when I was able to make it to the gate before it was closed. After missing the flight the hotel vouchers was provided but we were asked to report in 2 hours (i.e 4AM) so think abou whole night was literally wasted. Finally next flight was 11AM in the morning which I ended up boarding and finally reach Toronto after 8 hours of delay."
Pros: "Crew are always pleasant it just gets a bit too hokey!"
Cons: "Calgary airport for a transfer between Canada and the US is like a bad episode of Monty Python! It takes far too long and is far too dependent on the efficiency of silly tram drivers, baggage handlers who are phantoms and computer efficacy! All I care about at the airport, and all I want from airport staff is ruthless efficiency. Anything besides ruthless efficiency is just obnoxious and wastes my time!! No wifi on the aircraft nothing decent to eat on a flight scheduled during the dinner hour"
Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"
Pros: "Not often do you feel like you really "welcomed aboard." This was not the case on our flights to and from Calgary. The staff was friendly and seemed to enjoy their jobs. That was refreshing. I did like the Westjet Connect feature. You don't have a TV screen in the back of each seat. You download the app and you get to watch TV, Movies, News all on your own device for free. A nice plus is that you can change all your devices with USB power port at each seats you never run out of a charge."
Cons: "The only thing that I did dislike was on the return we flew a 737-600 which did not leg room like the 737-800 we flew on first. The under seat storage is skimpy in the middle seat where an entertainment server is located"
Cons: "I was really tired. Long line getting into the USA section. Argh. Let's just say I was grumpy and wanted to get home. Staff wss really nice."