Pros: "See previous comments"
Cons: "See previous comments"
Pros: "Everything was good."
Cons: "All good"
Pros: "The crew was nice"
Pros: "All was great"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Good snacks, comfortable flight."
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "The movies were entertaining"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "Flight was delayed."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Almost everything."
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Free movies on plane, quick boarding! Ok time :)"
Pros: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Cons: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "We loved Jaimie and Dana with Delta, two super nice ladies working at check-in and bag drop counter. We were running late and a bit confused, both of the ladies helped us with the whole process, re-assured is that all will be well. They did so with a great genuine attitude. Thank you again Jamie and Dana :)))"
Cons: "More leg room wouldn’t hurt!"
Cons: "That we did not have a seat assigned"
Pros: "Everything was great from boarding to landing."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Cons: "They lost my luggage."
Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Pros: "Very satisfied. Great service"
Pros: "On time, pretty friendly crew"
Cons: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "Very comfortable"
Cons: "Nothing, besides the flight was slightly delayed but not by long"
Pros: "Flew in First Class. Felt very pampered"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "My suitcase was ruined."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Se had a Nice menu on board"
Cons: "No food to sell on board"
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited."
Cons: "Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated."
Pros: "Every thing"
Pros: "Legroom and entertainment (using own tablet) both very good."
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Pros: "Dry accommodating staff all around. Thank you"
Cons: "More space between people. Not much you can do I understand that. So overall great"
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Crew was great, served us multiple times ! Even tho crew was late 25 mins. We have landed 10 mins early"
Pros: "The entertainment made the time go by fast."
Cons: "More food purchase options"
Cons: "I would expect that with a 5 and half fight that some sort of food besides ti terrible cookies and pretzel would've been offered!! A very long time to go without food!!!"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "Flight attendants"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "The flight was on time."
Cons: "That I had to pay $30 for one checked bag, would have thought the first one was free!"
Cons: "There wasn't any food to purchase other than a few snacks. That's just not good enough for a 6 hour flight, Really poor."
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Cons: "Gate arrival and boarding delayed."
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Pros: "Excellent service and smooth flight!"
Pros: "WestJet great airline"
Cons: "YYC new Gate “C” poorly organized"
Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"
Pros: "En tiempo y algo cómodo"
Cons: "Que no hay aperitivos para ser un vuelo internacional de 4 horas."
Pros: "Great staff. Fast boarding and deplaning."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"
Pros: "Great service and atmosphere! The crew was so helpful!"
Cons: "I wish you could make the seat space bigger..."
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"
Pros: "The trip was uneventful........................................"
Cons: "There was nothing to dislike..............................................................."
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "Staff are friendly"
Cons: "The on board menu only caters to rabbits and squirrels. I get some people like to eat that way but what about the other 80 percent of the population????"
Pros: "Friendly staff. Flight was on time. No overbooking."
Pros: "Not much.... so..so"
Cons: "Crew. & entertainment ( why pay for it )"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Pros: "The plane wasn't full."
Cons: "The crew was late."
Pros: "The seats were comfortable . Good price and no delays. I like buying just what you need (food, movies, internet) at a very decent price."
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Cons: "Flight was delayed and they never let us onboard even when I was able to make it to the gate before it was closed. After missing the flight the hotel vouchers was provided but we were asked to report in 2 hours (i.e 4AM) so think abou whole night was literally wasted. Finally next flight was 11AM in the morning which I ended up boarding and finally reach Toronto after 8 hours of delay."
Pros: "Crew are always pleasant it just gets a bit too hokey!"
Cons: "Calgary airport for a transfer between Canada and the US is like a bad episode of Monty Python! It takes far too long and is far too dependent on the efficiency of silly tram drivers, baggage handlers who are phantoms and computer efficacy! All I care about at the airport, and all I want from airport staff is ruthless efficiency. Anything besides ruthless efficiency is just obnoxious and wastes my time!! No wifi on the aircraft nothing decent to eat on a flight scheduled during the dinner hour"
Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"
wifi not available unitl up in the air. Lost time to see movies.
Pros: "Clean and comfortable"
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Cons: "Individual TVs, perhaps"
Pros: "American Airlines officially has the most uncomfortable seats. The seats barely recline at all, the cushions on the seats are thin and they simply pack too many seats on the plane to not feel like you’re packed in a can of sardines."
Cons: "Re-design the seating on your planes. It sucks at this point."
Pros: "second flight was delayed about 30 minutes"
Cons: "Bring back the individual TV's"
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Cons: "The landing was very rough from Nashville to Dallas"
Cons: "Flight delayed 1h30, no food or beverage served!"
Pros: "Comfortable flight. New plane"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Cons: "Rude and disrespectful"
Cons: "Non-availability of wheelchair at London."
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "quick flight"
Cons: "seats are very cramped"
Cons: "The turbulence st the end made me puke."
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Pros: "Everyone was nice"
Cons: "No gluten free snacks. Flight was late"
Cons: "Very narrow seats"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Cons: "For our delay with no information"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "Not much"
Cons: "Initially the flight was booked with my wife and seated next to each other. Somehow during the switch in airlines the seats were separated. We were forced to see if we could find a passenger flying alone to switch with. Additionally the 767 did not have individual entertainment screen. Being able to watch movies of your choice makes a long flight more enjoyable."
Pros: "The crew and flight was great."
Pros: "Everyone was very helpful."
Cons: "I am million miler in Korean air. It's a seven star airlines"
Pros: "Staff was wonderful."
Cons: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"
Pros: "Top notch airline - staff is personable & comfortable seating"
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Cons: "The crew at the boarding were extremely unpleasant. The all process of the boarding was ridiculous. The crew was disorganized and it felt like they didn't know what to do with the passengers that came from a layover. The all experience was truly insulting, the crew laughed at as for misunderstanding what she said. I sincerely hope no one would go to the same experience we did."
Cons: "Im still in dallas.....very angry"
Pros: "Getting off the plane."
Cons: "The flight did not have enough immigration forms for all the guests. The wifi did not work. The seats were uncomfortable and small. The plane emitted a deafening high-pitched whistle for about 10 minutes at a certain altitude. The plane wreaked of nauseating jet fuel as we waiting on the Tarmac. The flight crew at the gate was rude and inattentive."
Pros: "Great Crew"
Cons: "Slight departure delay - no big deal"
Cons: "I didn't like the food at all, and couldn't complete it."
Pros: "Fairly new plane... new and much improved entertainment system..."
Cons: "I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!"
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Cons: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Pros: "Early flight was not as crowded"
Cons: "But was very busy just the same. Weather was poor"
Pros: "Friendly crew."
Cons: "Being 6' 4'' becomes an issue with modern seats."
Pros: "It was 10 minutes early"
Pros: "There seems to have been improvements to the check in and boarding for disabled disabled passengers like myself at Pearson. Much easier to drop off luggage and move quickly to the wheelchair pickup area. Staff were courteous and efficient."
Cons: "Spacing between seats continues to be a problem especially for disabled clients. Because I was travelling alone, I was asked if I would move to accommodate someone with a pet carrier that would not fit under the seat they were in. I declined but wondered how they were allowed to board with an oversized case. Also seemed strange to ask a disabled passenger to move."
Pros: "ground crew were friendly"
Pros: "excellent service"
Cons: "flight was late"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Pros: "Getting off the plane. Westjet is better."
Pros: "Friendly crew"
Cons: "Cramped seats"
Cons: "Many connecting flights jammed together F terminal at YYZ. SOME thing caused delay after delay. This really messed up baggage people. Once we boarded after like - 10 delays and a gate change, there were NUMEROUS whole-flight mixups with luggage - so many similar flight numbers traveling to same destination and whole flights awaiting their luggage. Our party of four had our luggage spread through THREE different planes. WTH? No customer service at DTW once we arrived and there were so many livid people. Absolutely awful. We were supposed to arrive at 5PM and it's now 3:11AM. My son just completed filing a luggage claim loss. And we are off to drive home to Grand Rapids two hours away. Nightmare."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Pros: "Crew was great"
Cons: "Seats were to close together"
Cons: "The 2 hour delay."
Pros: "Great food, attentive service and comfortable seating"
Pros: "easy flight"
Cons: "small flights"
Cons: "I had to leave"
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Cons: "too hot in cabin missing brewage onboard"
Cons: "4.5 hour delay. 30 mins to try and use a voucher (???)"
Pros: "The food"
Cons: "The crew was absolutely terrible and very rude"
Cons: "I tried to call your airlines to reserve a spot for humanitarian supplies. I run a rescue for dogs in Cancun. I could never get through to anyone and there is no info on your tickets about the cost of a third bag. I was charged an extra $500.00 for two extra bags that were carrying donated supplies to help the animals. But your airline made it a useless endeavor because they ended up costing more than they were worth. The people at the gate were unbending and I'm so disappointed that it is more important to you to make money than help non-profit organizations. I have run Isla Animals for 15 years and have had much help from kind airlines, I won't be flying yours or recommending yours to any dog lovers."
Cons: "To small of plane."
Pros: "seat beverage flight service time"
Cons: "Not noisy kids control It can not rest during the flight"
Pros: "This flight is a step off the path."
Pros: "Air Canada is not a goo Air Lines for customer service."
Cons: "I do not like there customer service policy."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Cons: "Can't believe not even pretzels"
Pros: "Screen for each seat with movie and TV options. Seating was comfortable and had adequate space."
Cons: "Only drinks were offered, no snack. There was food available for purchase, but no snack item provided."
Cons: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Cons: "TV didn't work Not snack or snack/food options even asked Got offered a drink much too late in the flight"
Pros: "Entertainment system did not work"
Cons: "Crew provided a card to contact air Canada for compensation"
Pros: "Was on time"
Cons: "Entertainment console didn't work"
Pros: "Everything was satisfactory. I wasn't expecting to pay for my light suitcase"
Cons: "The seats"
Pros: "Roomy preferred seats"
Cons: "No snacks"
Pros: "Everything is perfect in this flight .. Thnx"
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Cons: "Q400 noisy, lack of storage space"
Cons: "My wife & I sat apart for the entire trip b/c Air Canada did not allow us to pick our seats till 24 hrs before the flight, except by paying a fee!"
Pros: "The plane could fly"
Cons: "German Shepard in my seat. We didnt have seats together. Very bad flight"
Cons: "the airline was not helpful with accommodating pregnant wife. Rude. Won't fly with them again."
Pros: "Comfort plus seats gave extra leg space."
Cons: "Probably more of a Newark airport thing but we were delayed on the runway for over an hour because of drizzle. That is a joke. You can fly in light rain."
Pros: "Flight was on time and inflight entertainment was very enjoyable"
Pros: "All service from check in to boarding was just ok."
Cons: "Checking in was annoying. Got to the airport and people seemed positively confused about having to tag their own bags. Granted when I finally got to the kiosk, I went through in a short amount of time but I’m not sure of the benefit as I knew I would need an assistant to review my documents."
Cons: "The flight was delayed so I missed my connection, spending 6 hours in the Houston airport"
Cons: "The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight."
Pros: "No problems"
Cons: "No issues"
Pros: "I tried to cancel my flight due to a 45 min transfer but I wasnt able to and to change it was more expensive than to buy a new ticket with another company"
Cons: "Delays in flights were a disappointment"
Cons: "Missed connection due to mechanical"
Pros: "Comfortable airplane even in economy. All on time and good service."
Pros: "It got me where I needed to go."
Cons: "Very crowded, packed in like sardines and the plane was uncomfortably warm!"
Pros: "Timeliness and staff were the stars"
Cons: "Having to use your own device to watch a movie"
Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."
Cons: "Flight was denied in 3 hours"
Pros: "GREAT crew members"
Pros: "Flight left on time and attendants friendly"
Cons: "no food service. Entertainment is limited."
Pros: "Happy with everything!! Upgraded to business class-from boarding, breakfast, blanket and exiting the plane-all was well:)"
Pros: "Legroom coffee and snacks"
Cons: "Recline was broken. Wi-Fi did not work. Sadly disappointed. Will go back to fly with Americanairlines ."
Pros: "being my first time flying international everything went smooth. The staff was very helpful."
Cons: "This flight went smooth, I was very pleased with it."
Pros: "It was a bit less expensive at first, but the charges added up quickly. My only complaint really is that the booking was through Air Canada and the flight was operated through United Airlines. It wasn’t a problem for me but if you only have a Visa debit card and want to pay for checked bags online, this is not possible to do online prior to checking in. You also can’t check in to your flight as you would normally, you get the last available seats and have to pay for any seat changes. All in all, I’d still book through Kayak but I’d make sure that the flight I booked was through the company that operates the flights. It’s will give you more options when checking in to the flight."
Cons: "I was put through a third party airline that had no control of the final booking procedure that I was used to. I could not choose seats or add checked luggage on my visa debit, I needed a credit card. This wasn’t a problem but it could pose problems for some people."
Cons: "Crew wasn’t that helpful."
Cons: "We never made this flight. United texted us multiple new gates confusing us. We stood at customer service for almost 3 hours never able to talk to an agent. Had to go to a desk to figure it out. It was still messed up in Dallas. Two in my party almost didn't make it to Cancun this day."
Cons: "There was no in-flight entertainment option on this leg of my journey, which makes a four-hour flight seem long."
Pros: "Great service great equipment and great prices!"
Pros: "Got there safe"
Cons: "We stayed in the plane for a hour and a half beforehand take off. We couldn't even get some water to drink. For the love of God"
Pros: "Comfy seats"
Cons: "we waited in the runway for over an hour, my bags also didn't make my connection, the crew never apologized"
Cons: "Check in was a disaster!"
Pros: "No delays. No problems"
Cons: "There should be more free food."
Pros: "The crew was polite and extreemly attentive"
Cons: "My flight was delayed an hour"
Cons: "Just wish a long flight provided some small amount of food and entertainment. Note, when boarding and the rear baggage racks are full, they should have those who haven't boarded wait outside while the people from the back come to the front with their luggage...or have those in the back wait to come to the front...it is too crowded and I got hurt."
Pros: "Not much. We did arrive intact. Crew was pleasant"
Cons: "Heh, it's 2017 and the halcyon days of travel are long gone . . . unless you're willing to shell out money . . . and more money. . . and more money. Flying is a demeaning experience where the airlines nickel and dime you for everything. Seats in economy are miniscule, your neighbors are in your laps, the food is objectionable and costly, entertainment non-existent or costly. Customers are cash cows who can be sucked dry for every amenity."
Cons: "I had to take a different flight to make my destination on the same day. I landed 6.5 hours later thanks my original flight."
Cons: "Flying at the back of the plane is just not as nice of a trip."
Pros: "Very informative about the flight."
Cons: "For entertainment you have to pay other airline like Jet blue and Delta doesn't. Food a little snack for a baby. I ask for water three times only water the flight attended always forget. It wasn't good flight."
Pros: "The attendants were absolutely wonderful and made our flight tolerable. Thank you again to the crew for working so hard and making our flight so much easier."
Cons: "Lack of communication - after we had checked in at the airport (under 2 hours before our international flight time) we were notified that our flight was delayed by an hour and 45 minutes. After waiting about 4 hours everyone started lining up in their respective rows and that's when the terminal United employees decided to inform us all that all passengers need to get in line at the desk first in order to get their passports inspected and get an approval stamp before lining up. Could have easily been done in the hour and 45 minutes of delay time we had. It's now 11:30 am, 2 hours past the original flight time and 15 minutes past the original delayed time, and we were all still in our respective lines to board the plane. The delay was due to the catering cart that had not yet arrived. So we were all waiting for about 30 minutes in line just to board the plane. During this time United decided to promote their Entertainment onboard and alcohol available for purchase once we are airborn. Finally when we were on board and about to be airborn is when the first apology was heard from the crew. This could have been managed much more effectively and professionally."
Cons: "we had to pay to watch any channel."
Cons: "no entertainment united didn't let me connect flight and it is not our fault. but they didn't even pay for the hotel and check in luggage fee that i didn't have to pay if i could connect flight from Tokyo on the same day."
Pros: "No hassles. perfect flight for a great vacation."
Pros: "Early arrival"
Cons: "No free snacks"
Cons: "Unfortunately I am writing this letter to express my concerns and frustrations toward your stewardess on flight 1050, they were aggressive and condescending. A customer ask if they were serving drinks the male stewardess waved his hand and seemed quite annoyed and stated " mam what do you want to drink". In addition he would walk down the aisle and give you three wafer cookies , I'm wondering why three???? That's because he wanted me to pass them down as if I was in an assembly line rather than handing each customer a cookie. He walked through the aisle with water and never asked if anyone if they would like water. It was almost like he was annoyed at everyone in sight . I have never experienced such behavior on flight. I flew Unites AIrlines plenty of times and NEVER experienced this. The other customers in my row expressed their frustration with the unkindness of treatment during the flight. I understand it's a very hectic weekend with the holiday but there was absolutely no reason to experience such behavior. My party will not be looking forward to using united again!"
Pros: "On time Skilled pilots Smooth landing Accommodating staff Pleasant"
Cons: "There was no entertainment, no more food left when they got to my seat and the seats were really small"