Daily cleaning, installation of cabin HEPA filters on flights to Guadalajara
ca.kayak.com is also available in French. Voir le site en français.
Scores according to KAYAK customer reviews
Cons: "More leg room"
Pros: "Entertainment options. Communications from captain. Dimming of cabin lights."
Cons: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Pros: "The plane, seat, food, amenities, staff, etc were all world class"
Cons: "LAX immigration is a nightmare but not NZ fault."
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Pros: "Best inflight experience on economy!"
Cons: "Not clear that I wouldn't be able to check a bag for my return flight. I flew to New Zealand with a large bag and then when I went to check in for my return flight they told me I couldn't check it to bring it back and my only option was to cargo it, which was not helpful being that the cargo was out of the airport and I needed to catch my flight. I was luckily able to check it on a separate flight my boyfriend was going on. But I would have either have had to leave my bag or miss my flight if he hadn't been there. It should have been more apparent that I wouldn't have been able to check it on the way back. It makes no sense to be able to bring a bag to New Zealand and not bring it back. That was very frustrating and overall I was very disappointed with this experience."
Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"
Pros: "Great flight with wonderful service."
Pros: "Punctuality. Confortable plane."
Pros: "Crew was so friendly and helpful"
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Pros: "Great crew.and service."
Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Pros: "The usual "shuttle" flight between chc and akl."
Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "Friendly prompt service!"
Pros: "The crew, food, entertainment made the flight comfortable"
Cons: "I felt I was gouged on my 2nd bag fee with an outrageous cost of $200.00 aud or $150.00US. It only weighed 20lbs. as well."
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "I like SkyCouch."
Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Pros: "Everything FA even got our bags out while taxiing into gate"
Pros: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Pros: "The fly was on time"
Cons: "The service very poor"
Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."
Pros: "Fr]iendlyt, efficient flight attendants"
Pros: "We made our connection, just barely."
Cons: "Faulty equipment presented as weather problems caused almost hour delay."
Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."
Cons: "Airplane to cold. Had to wear a sweatshirt and cover up with a blanket the whole flight."
Pros: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."
Pros: "Comfortable flight. Drinks were excellent including tea!"
Cons: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Pros: "Airport was easy to get to and the flight was very smooth and comfortable on a twin engine plane that is quite modern (noise level very minimal even though it is a propeller plane). Air New Zealand attendants were super friendly and helpful."
Pros: "Premium Economy is worth it on long flights, especially if they're overnight flights!"
Pros: "Very professional; enjoyed entertainment options"
Pros: "The food and service was great"
Pros: "I was able to watch the entire Game of Thrones Season Six on the flight to Vancouver, and catch up with The Walking Dead on the return flight."
Cons: "The menu was poorly planned with very little fresh raw salad . The beef choice had potato salad and potato in the hot meal."
Pros: "I was most impressed with the lovely flight attendants who were friendly and very kind and caring with my young adult daughter who has flying anxiety. They were so fantastic and really made a difference to her flight."
Cons: "People allowed to bring on too much carry on that will not fit so we all wait in the aisle behind them . Dumb."
Pros: "Great crew. Friendly and helpful."
Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Pros: "Easy boarding and very nice crew"
Pros: "Crew were friendlier than many other airlines"
Pros: "No issues with this flight."
Cons: "The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle."
Cons: "Got delayed"
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Cons: "Didn’t give us seats together"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "Comfort ability to board earlier and being able to relax in Sky Club with good choice of refreshments. Staff on plane were very attentive as responded quickly to requests. Check in was much quicker than previously and staff were very friendly. I like being able to get boarding passes online which makes boarding much easier. I liked having space for comfort by seat"
Cons: "Some airlines have free first suitcase for comfort. If you checked in a little later overhead bin may be filled."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "The check in reminder is easy and helpful"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Over an hour late wth!!!"
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "Amazing experience thank you Delta"
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Cons: "Again a HUGE delay in my flight that would have caused me to miss my connection. This is the 3rd straight Delta trip in 3 months where this has happened and you can't speak with a person on the phone without waiting 2 hours. POOR customer service."
Pros: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Cons: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Pros: "NOTHING AT ALL!!!!"
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Pros: "Finally, we got to use a jet bridge in Guadalajara !"
Pros: "Flight attendants were very helpful and attentive"
Cons: "Poorly organized boarding process. Most of the passengers were Mexican and the announcements were all in English ... quite a bit of confusion. Also, they never announced Premium Boarding, just went from people with kids to Sky Priority ..."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "the flight was on time and the staff very helpful"
Cons: "One hour late after a stay over already 4 hours."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Pros: "The flight attendants were very friendly"
Pros: "Nice crew; with sincerely smile and attentions during all flight. The dinner was delicious... and very very important... puntual trip"
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "The crew were friendly and efficient. The seats were narrow, but as to be expected. Meals were fine. Will fly Delta again and again."
Cons: "Flight Minneapolis to Detroit was delayed which caused us to miss our original flight and go out a day later."
Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Crew was efficient and friendly."
Cons: "I was seated in toddler central with one squirming next to me and the one ahead of me that thought her seat was a rocking chair. She banged my knees til.mom finally told her to quit."
Cons: "Sat in Row 34. Engine noise was overwhelming."
Cons: "No leg room, seats vastly too narrow"
Pros: "Very informative staff"
Cons: "Was late"
Cons: "Delayed to point we would miss connection. So we had to make an effort to find another plane that would get us to connection"
Cons: "Probably the roughest, bumpiest landing over ever experienced. The brakes were grinding very loudly during taxi (I overheard several other passengers comment on this). The plane was very cramped and the air smelled. Thank God it was such a short flight."
Pros: "Vuelo tranquilo y todo a su hora"
Pros: "I was ascended..."
Cons: "The entertainment options"
Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"
Cons: "Everything was awesome keep doing the same great job thanks :)"
Cons: "Follow through on reservations made 6+ months in advance. And the $10 vouchers to make up for your terrible mistake are ridiculous, that does not make up for a whole day wasted. Also, food smelled and tasted horrible."
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Pros: "The food and entertaiment."
Cons: "I didn’t know I need an app downloaded ahead of the flight in order to watch movies. They did not have seatback screens on this flight"
Pros: "I liked the fact that we were able to get free meals and the first check in luggage free."
Cons: "Copa Airlines"
Pros: "Q no saquen nada de las maletas"
Cons: "Más seguro los equipajes Olga isaza"
Pros: "Friendly fast helpful"
Cons: "Seats to close to the bathroom smelly couldn't get rest"
Pros: "Not much"
Cons: "Extra security screening was slow, unprofessional and served no purpose. Area was hot, crowded and uncomfortable. Not enough seating in boarding area."
Pros: "Atendimento no aeroporto, embarque, entretenimento e comida."
Cons: "Pontos a melhorar: poderia ter cobertor e travesseiro para todos e as poltronas serem um pouco mais confortáveis."
Pros: "Comfortable seats and pleasant staff"
Cons: "De vuelta hubo sobre venta de pasajes (18) en mi vuelo que causo incertidumbre"
Pros: "All needs were taken care of"
Pros: "Excellent service"
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "Price, service, food, entertainment"
Cons: "Seats are not very comfortable, but it was fine."
Pros: "I liked"
Pros: "the plane and the service"
Cons: "the airport don't have a good court"
Pros: "excellent crew tribulation! good movies selection, but i suggest to add terror films to the catalog."
Cons: "they took too much time to started boarding the plane. there were no options for the burrito. only meat."
Pros: "I enjoyed the ease of business class from LAX to PTY"
Cons: "Food and snack options were somewhat limited. Although there were quite a few titles for the entertainment, I had a hard time watching them due to technical issues with the touch scree."
Pros: "My destination to Peru, easy connections. Good movies."
Cons: "The crew was not friendly. They look tired. They don't smile."
Pros: "Service, is great the staffing very courteous and polite."
Cons: "Space, entertainments and other passengers behavior. Nothing that really can be controlled by your services."
Pros: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
Pros: "It was a short flight and it was ok."
Cons: "The pilot literally slammed the plane on the ground when we landed. Please teach your pilots how to land planes."
Pros: "For the most part a punctual, comfortable flight, the crew did their job well. No entertainment, small snack etc."
Cons: "They broke off one of the 4 wheels of my checked-in bag rendering it useless. I approached the luggage complaint section of Copa Airlines and they said they only fix or replace bags when they make an actual hole in the fabric, which would basically require using a sharp knife or a chainsaw. Broken wheels (mine was completely gone), handles etc don't count, in other words, they can throw around your bags like they mean nothing to them because their policy protects them, not you. I'm pretty sure Copa isn't the only airline doing this but it needs to be said regardless, it's really not fair the way they treat / abuse customers' belongings without making themselves responsible for hardly any of it."
Pros: "Flight was on time, crew was polite and there was variety of entertainment."
Cons: "Food quality was very poor. Need to improve. Chicken empanada thin as paper. "Waffle" was made of an unknown substance that tasted terrible. Egg breakfast was mostly chunky potatoes half cooked accompanied by 2 leafs of overcooked spinach. Only good thing: platanitos' chips. Long overnight flight with No pillow and No blanket offered."
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Airline was on time . Smooth takeoff and Landing Flight attendants very efficient Meal serve was good Airline let me Checked in luggage 6 hrs before fight (had a long layover from Panama to Guadalajara"
Cons: "I had personally taken an affordable trip with long layovers but this trip had given me the reality check of the layovers ... will I take it again? It is the issue of saving money or time"
Pros: "I love Copa. I fly between PTY and LAX every 6 months and don't even think of booking with another airline. The men and women that work for Copa are always friendly and do their best to help. And you are always on time!"
Cons: "I found it very disconcerting that the custom forms were not given out before final approach,it felt very rushed."
Pros: "Charly was the best flight attendant ever!"
Pros: "Absolutely nothing."
Cons: "Your call center, and your offices are so seriously deficient. I as assured by agent that I was assigned seats 5. They lie to your face. The problems are then at the airport."
Cons: "I purchased a ticket through Copa Airlines for Saturday August 19th going to SFO from Cordoba. Due to me being in the country for 91 days I was not allowed to board the plane and I was forced to lose my flight. I remember paying for an insurance policy on my flight in case something were to happen and I would like to know the refund policy available to me. My Confirmation Number: AKMWL3 thank you"
Pros: "Never late and new planes"
Cons: "Some confusion on the gate assignment in panama"
Pros: "Airline staff very responsive and quick t"
Cons: "The space between seats too uncomfortable"
Cons: "Not enough leg room."
Cons: "You leave the plane hungry after 9 hours if you don't bring your own food. Overall food was scarce, dry and bland. My vegetarian food request was not taken into account."
Cons: "very cold on the plane and don't provide blankets!"
Cons: "No announcements when boarding. The speaker system was not used once"
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "Cordiales y muy amables. Buena comida."
Cons: "Por favor confirmar gate con anticipación o si hay cambio de gate avisar x correo electrónico. Mal no tener wi fi en elaeropuerto. Yo tenía xq estaba en el vip."
Cons: "2 hours of delay"
Pros: "Easy and fast connections. Flight on time.great"
Pros: "Loved the FREE on-demand movies!"
Cons: "Overbooking, they also left my baggage and it´s lost until now!"
Pros: "Great service, very puntual, we even arrived early"
Pros: "The boarding was made very comfortably. The staff was nice."
Pros: "Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso"
Cons: "Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno"
Cons: "Seat confort is bad, specially for tall travelers."
Pros: "Everything went according to schedule, staff was suoee friendly and helpful."
Cons: "Not enough leg room"
Pros: "Staff was nice"
Pros: "The snacks"
Cons: "More snacks"
Cons: "old people assistances not enough chairs even so guide people to the plain"
Pros: "Punctual departure. Efficient process."
Cons: "It was fine, really."
Cons: "Did not get the sense that check-in staff was terribly concerned about getting us checked in quickly."
Pros: "The price. The beautiful stewards. The cleanliness. The air magazine. The excitement of flying. The window to look out of."
Pros: "The staff are very nice and accommodating."
Pros: "Kindnesses and attentive at all time"
Pros: "Glad it was on time. Everything was great"
Pros: "Everything was great"
Pros: "The service was great!"
Pros: "Friendly staff."
Pros: "I try to sit in the front of the aircraft, the leg room is great and you get to watch everyone who enters."
Cons: "How crowded it was and how much they charge for luggagr"
Pros: "The flight was on time,and the crew was very helpful"
Pros: "Good attitude"
Pros: "free meal and free alcoholic beverage!"
Pros: "The crew was very nice."
Cons: "Very quick not much to say"
Cons: "Paying for snacks"
Pros: "Price and effort"
Pros: "Check in was fast, personnel was very professional."
Cons: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"
Cons: "No leg room. Space really limited."
Cons: "It was delayed and we couldn’t land on time because of air traffic. It took more time that it should have to."
Pros: "Tv in headrest"
Cons: "Boeing delay... ac not working properly"
Pros: "No turbulence at all, smooth take off and landing."
Cons: "Knees hit the passenger seat in front of me. Hardly any leg room, we were all packed in like sardines."
Cons: "This airline seemed to be unprepared at every step of the way. When I showed up to the airport to check my baggage (this was 2 hours before my flight) there was a huge line of people already there. I went to the back of the line and after 15 minutes of not moving I texted my family that I might be missing my flight. As I got closer to the front a nervous and overwhelmed Aeromexico employee went to the back of the line and handed the last person a paper and told her she would be the last person allowed on the flight. Anyone lined up after her was turned away because they had showed up too late. It seemed to me that those people would have made it onto the flight if the airline had been prepared and ready to check everyone in on time. When I was finally able to check my bag there were only 20 minutes left until my flight was supposed to depart. I rushed to the security checkpoint and ran to my gate in fear of missing my flight, only to find another large line of people. They hadn't even started boarding! After waiting 10 minutes in line (10 minutes before the plane was supposed to depart), the crew slowly strolled to the gate. They didn't even seem to care. Overall, my experience was below average, but seeing how people were not allowed to board due to the airline not being prepared for this flight, I would say I won't be flying Aeromexico again."
Cons: "The unwillingness of the manager to help out a customer in distress."
Pros: "Thank you"
Cons: "Eveything ok"
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Cons: "Seat Comfort and space."
Pros: "staff was decent, friendly, informative"
Cons: "out dated plane."
Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."
Pros: "Great on time no delays"
Cons: "Sold us tickets without assigned seats"
Pros: "Staff was very courteous and helpful"
Pros: "Crew members are ok"
Cons: "Poor management"
Cons: "Late and no communication"
Pros: "Delayed for over an hour and a half"
Pros: "Found tickets to Mexico cheaper than any other place."
Pros: "Clean and professional"
Pros: "The crew were gracious and attentive to keeping us hydrated in Economy."
Cons: "The seats were uncomfortable on this full flight, the food was average."
Cons: "The least comfortable and smallest narrow business class seats ever"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Cons: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Pros: "Everything went smoothly and I was very pleased with flight experience from beginning to end"
Pros: "The food was good and the crew was friendly and attentive."
Cons: "HOT. The plane was 90% of the time. It would tease you just long enough to start to fall asleep, then bam! You wake up in a sweat. It was 9.5 of 10 hours of a low boil sweat. The most uncomfortable flight I've ever been on. Apparently a known issue, including the condensation leaks on people sitting next to the window. (Guessing that's why the A/C was left off.) Also one of the bathrooms was quickly out of service. Another would auto flush if you tried to sit down. And another the green light was on whether occupied/locked or not. So 3 of 4 in Economy had at least some kind of malfunction. The power tinting windows never responded to the buttons - assumed they were on master override. Finally, the seats were pretty compact. I would describe World Traveler on BA (aka Economy) more like the new compact Basic Economy offered on other carriers. Seats were very small and leg room consumed by some kind of service boxes. I'm hoping to all things holy that our return flight is actually an American Air flight instead of BA direct. Really afraid of another 10+ hours of torture."
Pros: "The flight was only 3.5hrs it was exelent."
Pros: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Cons: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Cons: "No beverages? Not even water or coffee?"
Pros: "Crew were friendly"
Cons: "Cramped conditions."
Pros: "short flight, no issues"
Cons: "nothing of importance"
Pros: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Cons: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Cons: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."
Pros: "Not much"
Cons: "Being delayed for 2.5 hours wasn’t pleasant. Once we finally boarded the crew members did apologise in person to all first class customers. I was sitting with my granddaughter right behind it. We felt like a second category customers.... nothing to add to it it shows it all"
Pros: "Great seats, lots of room. The ground crew were great and helped with our baggage and the cabin crew was as good as they could be given the restrictions on their jobs."
Cons: "Had to pay for water or drink tepid tap water, we were not even given water or a cheap bag of pretzels, also the plane had not been cleaned forever, there was crusty food on the floor and trash. It was very strange for an international flight."
Pros: "Nothing the worst customer service I ever had"
Cons: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
Cons: "The seats they need to be refurbished I was sitting on the iron"
Pros: "I enjoyed all of the amenities provided on this flight, the service and food was great and I got to enjoy 3 new movies I'd been meaning to see."
Cons: "No complaints here! It was a great way to start off our vacation."
Pros: "Nice aircraft! Very modern."
Cons: "Las películas no se podían poner desde el inicio"
Pros: "The boarding process was smooth."
Cons: "The seat in the so-called business class was too narrow even for a very slim person. The middle seat was too awful!"
Pros: "Good service"
Pros: "Crew professionalism and on-schedule."
Cons: "Luggage drop off took a while to complete."
Pros: "The food, the entertainment and the staff was super friendly"
Cons: "The seats should be more comfortable for such a long flight"
Pros: "Somehow we board first than everyone else. It left and arrived on time. Friendly service."
Pros: "British Airways is flying done right. They are a first class carrier, even when you're flying in coach!"
Pros: "Quiet flight lots or spare seats - good price. Food pretty good"
Cons: "Viewing sets stowed in front of rows old and not easy to move"
Pros: "Full flight, but still excellent courteous service from all members of staff."
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Pros: "The crew was very attentive, serving food, drinks and water very often"
Cons: "A 7 hour flight took 10+ hours. Plane was very old, very poor entertainment system, tiny screen, no place to charge your electronic devices, very narrow seats, poor leg room. I can go on but I will stop here."
Cons: "Food, artificial not tasty"
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Pros: "There were only two kind of entres, and both had possible allergenic items for someone allergic to nuts."
Cons: "I suggest either have three choices or whenever nuts are sugggested have one with, and another without."
Pros: "Short and fast! Great end of my journey"
Pros: "The flight left on time and arrived on time The open skies lounge in Orly The meat and cheese platter was pretty good"
Cons: "The club sections have three seats with the middle seat blocked so it is like you are in coach nothing special at all. Easy jet with paying for up front seats is better value."
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Nice plane, very smooth flight, good landing."
Cons: "Small screen on movies, couldn't find charger station for my iPhone."
Pros: "Food was good and staff did the best they could."
Cons: "Onboard entertainment needs a massive upgrade - Its like poke screen for every action. Boarding and check-in took an eternity Cramped seats No charging ports No Wi-Fi"
Cons: "Space for legs"
Pros: "Accomodating to children on board. Empty seat next to us. Friendly crew."
Pros: "Efficient at boarding gate all electronically monitored, photo recognition boarding a little confusing but help was on hand."
Cons: "The fact that we had to pay for something as basic as tea and coffee!!! Very disappointed in BA, their standards have dropped, not sure if I will continue to fly with them in the future."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Pros: "Friendly staff and decent food, loved the entertainment and maps screen."
Cons: "We paid for upgraded seats but ended up at the rear of the plane? Very disappointing, I have a refund request in the works."
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Pros: "staff were good"
Cons: "out of date entertainment food"
The cheapest airline ticket to Guadalajara from Canada in the last 72 hours was C$ 232 one-way, and C$ 426 round-trip on the route from Calgary to Guadalajara. The most popular route is from Montreal to Guadalajara and the cheapest ticket found on this route in the last 72 hours was C$ 571 round-trip.
Guadalajara Airport is 16 kilometres from the centre of Guadalajara. View on Map.
Guadalajara is served by Guadalajara Miguel Hidal Airport, also commonly referred to as Guadalajara, Miguel Hidal, Miguel Hidalgo, Miguel Hidalgo y Costilla Guadalajara Intl, or simply Guadalajara Airport. The airport code is GDL.
If you wish to relax after your flight to Guadalajara, head to one of the 3 VIP lounges available at the airport. Aeromexico Salon Premier is located on the upper level of Terminal 1, VIP Lounge West is located next to Gate 5, while VIP Lounge East is located next to Gate 14. All lounges are accessible through lounge membership programs, prepaid passes or by paying at the door.
For those looking to stay close to the airport, there are 4 options for accommodation located within a few minutes of the terminal. Hotel Casa Grande Aeropuerto is the closest option,being only 4 minutes away, but doesn’t have an airport shuttle service. On the other hand, the Hampton Inn by Hilton Guadalajara Aeropuerto Hotel, the City Express Junior Guadalajara Periferico Sur Hotel and the Holiday Inn Express Guaralajara Aeropuerto Hotel are all 10 minutes away from the terminal and offer free airport shuttle services.
If you are looking to purchase Mexican Pesos after your flight to Guadalajara, head to Global Exchange which has 3 locations in Terminal 1 and is open 24 hours a day. You will find one of their desks in the arrivals area, another in the international departures area and the third in the domestic departures area.
All taxis from the airport have fixed fares, depending on the zone of the city you are travelling to, and you can prepay for your ride at the taxi counter in the arrivals area before going to the taxi rank. You can find taxis outside both terminals and a trip to the city takes around 30 minutes, costing about 300 MXN (20 CAD).
Most visitors from Canada can enter Guadalajara without restrictions.
Read more about travel restrictions for Guadalajara
Visitors from Canada will need to quarantine for 0 days upon entering Guadalajara.
Visitors from Canada are not required to present a negative COVID-19 PCR test or antigen result upon entering Guadalajara.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Guadalajara.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Guadalajara is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Guadalajara with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Guadalajara up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Airlines flying to Guadalajara have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Guadalajara
Masks required on board, masks provided on flights to Guadalajara
Social distancing seating
Middle seats unavailable to book on flights to Guadalajara
Testing for antibodies, testing for symptoms for flights to Guadalajara
Waiving of change fees. Search flexible flights to Guadalajara