2.0
Not good, i booked online for hazzle free transaction when i arrived in the airport to collect the car no car available and if i want to continue i had to wait 2 hours😡Reviewed 2 Aug. 2023
review from![kayak]()
8.0
Car broke down. Avis promptly sent mechanic and battery was replaced. Good service.Reviewed 25 Jun. 2022
review from![kayak]()
2.0
I did not find the car I reserve, and can’t get any other one because they sold out and according to AVIS office representative said whatever available online on there website not necessarily available at the location. Very disappointed and never use AVIS againReviewed 1 Jun. 2022
review from![kayak]()
2.0
Beware! They don't have a representative inside the Ninoy Aquino International airport. Then I tried calling from their main office. The Avis rep/agent that I was talking to over the phone kept telling me to wait for someone to pick us up. We waited for about 2 hours, and he never arrived. We ended up looking for alternatives within the airport.Reviewed 26 May 2022
review from![kayak]()
2.0
The day before i pick up my car reservation. There’s three employees from Avis located in NAIA Terminal 3, that sent me an email that the car that was reserved for me was not available. The email is from one employee and CC to another two employees. They told me via email that there’s another car for me that is available but i have to pick it up in Alabang. I live in Pasay, why did they want me to pick it up in Alabang? The price for that car they offered me doubled from the original car that i reserved online through Avis website.Reviewed 9 May 2022
review from![momondo-kyk-wl]()
2.0
Everything could’ve been better. Our reservation was for 4 PM and they did not have the car ready until close to 6 PM. The bumper was falling off, the gas gauge did not work, the car was covered with dents and the interior was filthy.Reviewed 15 Apr. 2022
review from![kayak]()
2.0
Vehicle was unable at time on reservationCons:Agent required that 2-3 days advance notice despite instant confirmation through international website.Reviewed 14 May 2018
review from![kayak]()
2.0
Will never use Kayak or Avis...Cons:Confirmed reservation... Arrived at pickup spot, couldn't find me a car - cancelled my CONFIRMED reservation.... Kayak was no where to be found as the booking agent.... VERY VERY POOR...Reviewed 19 Mar. 2018
review from![kayak]()
4.0
Pros:Car was cleanCons:They dont have the car on the pick up location. And no shuttle to get the rental.Reviewed 15 Aug. 2017
review from![kayak]()
2.0
Simply DON'TPros:NothingCons:After a 24 hour long flight you simply want your rental car. Well; Avis didn't approve our European driver license! they would only accept US and Filipino driver licenses. There was NOTHING listed about this on the web site. When we deal with them two people was waiting next to us and they told me that they knew it would happen as Avis don't accept foreign driver licenses but they could rent us a car.....well thanks but the car ended up being twice the price. Simply don't rent with Avis in Manila!Reviewed 14 Jul. 2017
review from![kayak]()
6.8
Cons:Rental office workers: They should approach people coming in..they just talking to each other and watching customers .they need a lot more of costumer service training.Reviewed 27 May 2017
review from![kayak]()
4.8
Inconvenient and slow service and given an old carPros:Staff was very politeCons:Claimed that location was "in terminal" but had to be shuttled to off airport location. I arrived at avis booth on time as reservation and there was no body at the booth. Waited awhile just to be shuttled to another location. No big deal. At the location it felt like the staff was not ready to hire me a car, told the car was not ready. Took an hour and a half for the car to come. Car came and they told me they are changing my car again due to undisclosed reason. Finally gave me a pretty old toyota vios with lots of scuffs and scratches so that took a long time to mark on the damage report sheet. No big deal. Its just the two lus hours i wasted just to get on the road that ruined the experience.Reviewed 16 Apr. 2017
review from![kayak]()