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Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"

Cons: "A lot of turbulence"

Cons: "Temperature control. Information about the delay"

Pros: "The crew was amazing"
Cons: "Other travellers where rude"

Cons: "Just hate the super smaller seats and the reduced spaces everywhere"

Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"

Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"

Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."

Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."

Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."

Pros: "Clean Washrooms"
Cons: "N A"

Pros: "Clean Washroom"
Cons: "N A"

Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"

Cons: "Flight was delayed due to crew not being available."

Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."

Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."

Cons: "Passengers should have the option to ask for additional snacks."

Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."

Pros: "Delta does an overall nice job."
Cons: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."

Cons: "Departure delayed by 1hr30"

Pros: "Crew was friendly and graciously got the hot tea I wanted."

Cons: "I fly regular this was an excellent flight"

Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"

Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"

Pros: "The crew and comfort was ok"
Cons: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."

Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Cons: "Every thing was excellent"

Pros: "Service"
Cons: "Nothing"

Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"

Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."

Cons: "Seats were a little tight."

Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."

Pros: "very nice and willing stewardesses"
Cons: "tragic little place for legs, lack of space"

Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"

Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."

Pros: "On time."

Cons: "-"

Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"

Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"

Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"

Pros: "Swift travel!"

Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"

Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"

Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."

Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."

Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."

Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"

Pros: "Zillion flights on time ,regardless of impending weather. Great!"

Pros: "Snacks and drinks on the plane are nice. Baggage was already on the belt at Billy Bishop. In general a lot less queuing and waiting than YYZ."
Cons: "New luggage rates make Porter an unattractive option compared to other competitors on short haul. Seats need to be cleaned more often, the surface was sticky."

Pros: "Nothing"
Cons: "Wasn’t warned on website about applying for ETA. Airline didn’t accommodate me in this situation and proceed to charge me $100 to change my flight."

Pros: "Once our plane finally got there the crew and people working the desk were super efficient and concentrated on getting us on our way ASAP."
Cons: "We were 6 hours delayed. The weather was bad so it wasn’t anyone’s fault. It just sucked."

Cons: "b/c i booked (at the recommendation of kayak), my flight was cancelled and i was refunded by airline. My return trip was not returned to me."

Cons: "Flight was late leaving, arrived in time to make a connecting flight, and sat on the runway for 30 minutes because all gates were full. Literally pushed the connecting flight out to depart so the plane I was on could disembark. Completely rude, booked me for the next day and left me in downtown Toronto at 10 pm with no place to stay. Cost 398 dollars at the cheapest nearby hotel, very nice hotel, but wtf? Customer service wouldn't even help to tell me how to get back out of the departure area."

Cons: "Delays! Delays!"

Cons: "Flight took off 30 min late"

Pros: "Efficient, punctual, polite and reliable"

Pros: "Efficient, punctual, polite and reliable"

Pros: "The service is very good. In flight snacks and drinks are complimentary."
Cons: "No in flight entertainment."

Cons: "Flight was delayed by 3 hours."

Pros: "The check in process was very easy. The boarding process was very easy. The flight attendants were very pleasant."
Cons: "There was not anything to complain about."

Pros: "Flight was efficient, smooth and relaxing. Best flight I’ve had in a long time. Only thing was we waited on arrival for the ground crew to taxi us to the gate, and to bring out our luggage."
Cons: "Wait time on arrival for ground crew at billy bishop... taxi to Tate was at least a 20 minute wait. Also waiting for luggage was another 20 minute wait."

Pros: "Kind flight attendants, everything went very smoothly"

Pros: "Loved the Terra chips. Also the price!"
Cons: "Why did I have to take my headphones off during takeoff and descent? No other airline I’ve ridden has had that policy."

Pros: "Lounge Wine"

Cons: "Delay"

Pros: "Once they were up and running, Porter was a great airline. Flight was short so i didn't expect anything fancy on the food menu anyway"
Cons: "My flight got delayed at least 5 times. Not a great first experience. Had an eerie likeliness of Spirit, which we all know is just not a real airline. not sure if I would fly again if that is the general perception of Porter airlines. I could care less about comfort as long as I get to where I am going on time, which I did not."

Pros: "On time departure, early arrival, no surprises."
Cons: "Nothing."

Cons: "Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition"

Pros: "On time Bags received promptly"
Cons: "Baggage I checked in one bag only I did it online and was charged 31dollars US why? I live, in hk and was in Canada for flight and flight check in. Why not charged me the promised 25 dollars why us and why so high. My way to Quebec was 25 dollars Canadian ?"

Pros: "Fast boarding"
Cons: "The landing was a bit rough"

Cons: "None"

Pros: "Everything was good."

Cons: "We had to pay for a different flight, unless we waited until the next day. Which was impossible for us. So that sucked."

Cons: "I was originally booked (booked flight on Feb 1) with a half hour layover and then had a flight change ( mid June) to a 4 hr layover taking off in a different plane. When I got off in Halifax, new passengers boarded to go to Ottawa...? Why remove an Ottawa bound passenger so you can replace with a different Ottawa bound passenger? Not cool Porter...."

Pros: "Very friendly staff Free drinks (wine, beer, vodka coolers) in flight Easy small airport terminal at Billy Bishop Airport Very fast through immigration and customs"
Cons: "Policy that cannot standby got earlier flight - especially if later flight is already listed as delayed This is to force paying $150 fee, not customer friendly."

Pros: "Very friendly in flight service Pilots made up time in flight Gate in Montreal was fairly close to curbside pick up"
Cons: "Pilots made up time in flight to catch up delayed departure. Great!! But, then had to wait on Tarmac for gate to be released by another aircraft."

Pros: "Entertainment n/a hence the one star. My flight was surprisingly affordable and I felt like I was being treated well because porter serves their cold beverages in these mini glasses made of glass (not plastic cups) with 'porter' written on them. I also got a complimentary snack on this 1.5h flight vs my parents who took a different 5h flight with AC and they got no complimentary snacks. It's the little things that make a difference these days. I also loved the Billy Bishop airport. We landed around sunset so the view of the skyline was beautiful and we were right at the water."

Pros: "The crew were very good"
Cons: "The Duty Free not much choice of alcohols"

Pros: "Pleasant friendly staff, understanding to someone's needs with a small infant."
Cons: "No preboarding. They call preboarding passengers only to call regular passengers two minutes after, not even allowing someone with special needs or children to even be inside the gate before they make the next groups call. It would be helpful to allow someone with a kid or special needs to be atleast boarded otherwise the point of preboarding is pointless. Just being allowed to be in line first doesn't help someone lugging a child and stroller that needs to be gate checked before boarding."

Pros: "Glassware and snacks provided"
Cons: "Significant delays and lack of clear communication by staff"

Pros: "convenance"

Pros: "Great snacks and selection of drinks including with and beer for free which is rare flying in North America. Comfortable seats, easy check in, pleasant staff."

Cons: "At checkin, the agent made me repack my bag so it would fit in the measurement checker. This was a standard Samsonite carry-on luggage. This was very humiliating."

Pros: "Very friendly"

Pros: "Great help locating a motel. I"
Cons: "No compensation for a canceled flight. Forced to leave the airport as it shuts down for the night, so we had to book a room."

Cons: "The service was horrible. I have been reaching out to the desk people every 30 min to understand what's the situation and if I will be able to catch my flight from Toronto to Montreal. The lady promised that we will make it and that all the flights were delayed anyway. I explained to her it's better for me to stay I. Chicago and just be on the earliest flight to Montreal following day, again she promised we will make it. We were 9 people that heard that. Once we made it to Toronto, no communication was made to tell us if we were going to catch the flight then they hold us on the plane for 10-15 min being told can't mixe us with another domestic flight. Once we made it to the connection we were told we missed it and that they book is on the SATURDAY morning flight... This was Thursday night. Nothing else, not even a hotel was paid. I had to buy another to Montreal because of plan I had on Saturday afternoon.... tHiS WAS THE Crapiest and worst service I had. Can get a hotel, or even a flight paid until Saturday this is absolutely not acceptable, and the people at the desk were not understanding, rude and not helpful until we talked with them for an hour We were also that because of weather nothing was going to be better then us flighting Saturday"

Pros: "We actually go snacks and drinks for free for a one hour flight !!"
Cons: "The airline has no app that u can check-in or have a bar code u can scan"

Pros: "Once boarded on the aircraft, the crew was did an excellent job of keeping the passengers updated on delays and thankfully we were permitted to exit the plane till delays were cleared up."
Cons: "Cancelled flight as well as very long delay which resulted in missed connection..understood though that weather was a major factor.. Waiting area in terminal leaves alot to be desired"

Pros: "Quick, efficient service"
Cons: "Check-in clerks made us work moving 2 kilograms from one carry-on bag to another, accepted both bags at the end anyway, useless formality."

Pros: "Always enjoy flying Porter. Very pleasant staff. Flight attendants were friendly."

Pros: "Only 20 +/- passengers. Cute plane. Nice attendants. Adorable Toronto airport."
Cons: "Easy flight except last 20 minutes. Horrible ear pressure. I don't think that can be helped."

Pros: "The staff and crew were very kind!"
Cons: "Every single flight I took with Porter this trip was delayed for minimum one hour. This one was delayed so much I missed my connection in Toronto."

Pros: "Everything was very pleasant"

Cons: "4 hour delay no information"

Cons: "I didn't know until checking booth is opened."

Pros: "It was good overall."

Pros: "The crew members were professional."
Cons: "The seats could be better"

Cons: "Need to use your own device for entertainment, no screens in flight."

Pros: "The on-board crew were very friendly and helpful."
Cons: "Boarding was terrible. One lady was very rude to people who are boarding. Also took quite a long time to board."

Pros: "The plane was nice and quiet, and the crew was lovely."
Cons: "It was so cold!!"

Cons: "No inflight meal, no inflight entertainment for 10 hrs onboard."

Pros: "Very friendly crew. Good seating"
Cons: "V limited complimentary food for long haul flight"

Pros: "Nothing"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"

Pros: "Friendly crew, informative captain."
Cons: "Nothing- it was a very short flight, didn’t need anything else."

Pros: "Crew were very friendly and were having a good time during the flight, which was nice to see."
Cons: "No pillows or blankets supplied, luckily I had my own otherwise I would have been miserable. Worst surprise was that there was no food provided. On a long haul flight that was surprising, they should clearly say that on booking. There were snacks available for purchase, but not great."

Pros: "Did not fly. But delayed by a while"

Pros: "Nothing."
Cons: "Everything"

Pros: "On time, free coffee, free pretzels"
Cons: "Going home."

Pros: "All was on time so did not have to deal with Kayak with any problems"
Cons: "Nothing"

Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."

Pros: "We we’re late getting in from Halifax because of head winds. Walked from one plane to another and luggage arrived with us."
Cons: "Nothing"

Pros: "Friendly staff on time"

Cons: "Late, late, late. No window, and prisoner in my seat!"

Pros: "Most employees were courteous."
Cons: "Flights were delayed multiple times . boarding was slow, seemed un organized."

Pros: "We were happy to be seated in the exit row which gave us additional space. Although it was a direct flight, they offered drinks and snacks twice, when normally when flying I only see then come by once. I noticed Aiden seemed really friendly and kept a smile. Also when dropping off our luggage beforehand was a fairly speedy process."
Cons: "Seats don’t lean back."

Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."

Pros: "Sensible ticket price"

Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."

Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"

Pros: "good value for money. Staff were helpful"
Cons: "A direct route from St John's to London."

Cons: "Coffe was soooo bad!"

Pros: "Crew was helpful and friendly."

Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Cons: "NA."

Pros: "Very comfortable and smooth"

Pros: "Quick"
Cons: "A little cold"

Pros: "On time. Efficient. No frills but perfectly fine!"

Pros: "It was clean and on time"

Pros: "Great service when checking in. Flight on time and comfortable."

Pros: "Friendly and helpful staff. Boarded and got off quickly. Clean airplane."
Cons: "I felt cramped in my emergency exit seat, especially having a larger size person sit next to me. My seat was not comfortable. Being tall provides no advantages on westjet. Had to look down at my phone the whole time for entertainment, neck hurt. Wont fly again"

Pros: "The head steward was excellent. He has a great sense of humour and was very informative. The flight was on time and comfortable."
Cons: "Na"

Pros: "Flight was on time and flight crew was very friendly."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."

Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"

Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"

Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"

Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."

Pros: "On time"
Cons: "Very expensive"

Cons: "The WiFi and tv on the app weren’t working"

Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."

Pros: "Everything went smoothly. Flight on time."

Pros: "staff on airline great"
Cons: "Lost my luggage hopefully I’ll get that tomorrow. Airline charged me 70 pounds for that. Staff at customer service were not helpful at all."

Cons: "Original flight was cancelled . Re booked on a different flight , that one was delayed with no new time , with a threat that that flight would be cancelled , we were booked on a 3rd flight , to Toronto to connect to a delta flight to Atlanta . We were told that delta would give us our boarding pass to Atlanta at the delta desk in Toronto. At delta in Toronto we were advised that there were no available seats on the flight we were supposed to be booked on . Delta booked us to Detroit then on to Atlanta . Trip delay was over 9 hours and lots of stress and run around . Very disappointed with west jet . We have always used west jet and this was the first time we felt we were given very poor service .causing a very long and stressful day , arriving at our destination 9 hours later than planned , resulting in a 24 hour exhausting travel day."

Pros: "on time, quick boarding. NO LINES at TSA!!!!"

Pros: "Smiling faces and humor from the crews."
Cons: "None."

Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"

Cons: "Yea missed the connection due to taking an obviously not sick young woman off flight from Jamaica I am a doctor"

Cons: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"

Cons: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."

Pros: "Crew was good, especially from Beijing to Copenhagen"

Cons: "at least offered free water."

Pros: "Made it"
Cons: "Nothing in particular"

Pros: "Good service"
Cons: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."

Cons: "Last minute change of boarding gate led to a dash across the airport!"

Pros: "Fast and efficient!"

Pros: "Jet was a CRJ900 and was very comfortable. Had to check baggage before entering plane but worked out well and helped with the boarding."

Cons: "."

Cons: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."

Cons: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."

Pros: "The food was amazing"
Cons: "The seats could have more space"

Pros: "Excellent and professional crew members"
Cons: "Nothing, the flight was smooth, most enjoyable"

Pros: "Professional and courteous crew"
Cons: "Nothing, was a pleasant flight"

Pros: "All good."
Cons: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."

Cons: "The food offering"

Pros: "The crew was amazing but delays upto 2 hrs"
Cons: "Nothing as not in control"

Cons: "Everything was excellent"

Pros: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Cons: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Pros: "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Cons: "Super critical, the plugs are really difficult to use."

Pros: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Pros: "Nothing."
Cons: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."

Pros: "Good crew"
Cons: "Premium economy wasn’t as good as others"

Pros: "Efficient and on-time service."
Cons: "Tiny seats that are inappropriate for international travel."

Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."

Pros: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Cons: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Pros: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Cons: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."

Cons: "I was"

Cons: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."

Pros: "Timing is good"
Cons: "To craody"

Pros: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Cons: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."

Pros: "Great movies."
Cons: "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."

Cons: "Seats were horrible, tiny , cramped"

Pros: "Nice aircraft (A321) and informative ground staff."
Cons: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."

Pros: "Prompt boarding, early departure and early arrival."
Cons: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"

Pros: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."

Pros: "Nice interior and good IFE on long haul."
Cons: "I did not like the flight from Malaga to Stockholm due to not having IFE or WiFi on a 4+ hour flight. Absolutely unacceptable in today’s travel market."

Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"

Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"

Pros: "Easy boarding. Friendly staff"
Cons: "N/A"

Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Pros: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."

Pros: "Excellent staff!"
Cons: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"

Pros: "Pleasant crew"
Cons: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Pros: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Cons: "Nothing"

Pros: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Cons: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."

Cons: "flight was canceled and I have not heard back from SAS"

Cons: "In terms of comfort, Etihad offers a good level!"

Pros: "It’s OK"
Cons: "Need improvements"

Pros: "Ok"
Cons: "Comfort"

Pros: "comfortable"

Pros: "it would be a lie to say i liked anything"
Cons: "everything by alot"

Pros: "Love Etihad service"
Cons: "Snacks, i didn't want set meal"

Pros: "Overall satisfied.."

Pros: "Time"
Cons: "There should be more space between the seat because not all passengers can fit . And every passenger should have a chance to lower there seat without disturbing the passenger behind them ."

Pros: "Only cleanilyness inside the plane"
Cons: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"

Cons: "The airplane broke from Abudabi to Delhi with 4 hrs delay."

Pros: "Quick departure"

Pros: "The crew"
Cons: "sea food"

Cons: "Foord service poor overall"

Cons: "Getting more minimal on the food service. Emirate have more and better quality"

Pros: "The flight entertainment system was fantastic."
Cons: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"

Pros: "Good crew"
Cons: "Service could have been better"

Pros: "Yes"
Cons: "Everything was great"

Pros: "Good value for money."
Cons: "Expensive wifi. Limited entertainment selection."

Pros: "Seats near me were empty"
Cons: "There was no vegetarian food. This is a big thing. The stewardess walked past me although I was waiting to buy from duty-free."

Pros: "..."
Cons: "....."

Pros: "Main meal (Singapore noodles) was actually ok."
Cons: "The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful."

Cons: "My Baggiage is extremely damaged which is so disgusting and there is no way to report it"

Cons: "Couldn't check in online and caused me to miss my flight. Then made me buy new tickets"

Pros: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Cons: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"

Pros: "Seat upgrade in response to complaint"
Cons: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"

Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Cons: "Nothing"

Cons: "Flight was hot ac not working enough food was horrible."

Pros: "More legroom Crew was couteous"
Cons: "Poor quality food Old planes"

Pros: "Crew is friendly"
Cons: "Everything else"

Pros: "Good flight, punctual. A330 seating layout is great. Please keep using these planes."

Pros: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Cons: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"

Pros: "Aircraft, crew, comfort, ground staff."
Cons: "Food and entertainment are average. Movies are old."

Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"

Pros: "Fast track"
Cons: "Food"

Pros: "Charging for devices at the seat, not too cramped."
Cons: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."

Pros: "The movies were okay."
Cons: "The fellow traveller next to me was a large man who unfortunately spilled over onto me, either his legs pushed mine away or his arms covered mine underneath his. Then as it was a night flight, he fell asleep and snored in my ear - I didn't get any sleep at all. All in all it wasn't a nice experience."

Pros: "Food was great. Crew was very nice and it was a very comfortable flight."

Pros: "Did not submit my meal choice in time but got the meal of my choice anyway."

Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."

Pros: "They never cared about non-muslim passenger as the flight is full of muslim passengers."

Pros: "Same as Above"
Cons: "Same as Above"

Pros: "I like the treatment given in the flight from Dubai to JFK and vice versa"
Cons: "The Connecting flight from Dubai to New Delhi was full of chaos. You should consider females seat priority while allocating the seats. I was so uncomfortable sitting with a person who was drinking whisky repeatedly and also please take care of the smell in the aircraft , it was really bad in the flight from Dubai to N Delhi Juice should have some more options"

Pros: "Everything"
Cons: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."

Cons: "Service was a bit average. Attendants bumping into you... no apologies"

Pros: "In flight entertainment"
Cons: "Air con"

Pros: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Cons: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."

Pros: "Food was great!!!"
Cons: "Crew not friendly!! Flight dropped cup and napkin never excused herself- smh"

Pros: "The service onboard was great, the crew were attentive and looked after the passengers."
Cons: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."

Pros: "MUTTON WAS EXCELLENT"
Cons: "SAME MOVIES BOTH FLIGHTS"

Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"