Flew from Halifax to Toronto with a stop in Ottawa. Once we landed in Ottawa were informed the flight was canceled. Claimed personnel reasons. Doesn’t make sense since we already flew to Ottawa remained on the plane for the continued flight to Toronto.
Pros: "Everything went as planned."
Cons: "USB or power outlets."
Cons: "If the flight is over Nigara , a brief commentary on Nigara will enthuse the passengers."
Pros: "Crew was great. Enjoyed the free wine"
Cons: "Include baggage and seat in price. Such a bummer to pay more at the airport"
Pros: "Crew perks and helpful staff"
Cons: "Short time between transfers and delay"
Cons: "Gate checked bags sent to baggage claim instead of given back at the gate safely because flight was 95 minutes late and they were in a hurry. Flight was 95 minutes late because of inability to balance weight. Spent 50 minutes on runway “burning fuel”. I will never fly Porter again."
Pros: "The cookies"
Cons: "They bumped our flight for no reason and we sat for 3 extra hours in Toronto as several flights to our destination passed"
Pros: "The crew was very nice, and I love the complimentary craft beer!"
Pros: "walker cookies"
Cons: "small plane, late"
Pros: "Flight attendants are among the most professional and refined I’ve come across traveling anywhere in North America. It’s a pleasure flying with them."
Pros: "Zillion flights on time ,regardless of impending weather. Great!"
Pros: "we finally got there"
Cons: "first time we flew porter air. flight was one hour late, then connecting porter flight was also late. they ran out of snacks.....................ugh!! we were never told any info as to why flights were late, no announcements at all."
Cons: "Stay in the airplane for a long time after landing!"
Pros: "Great crew. Helped me move to a seat closer to the front as ones further back make me claustrophobic."
Cons: "I don’t like your new policy of not opening up fee free seats 24 hrs before the flight. You used to do that and now if you don’t pay the extra $25 you get stuck in the back row even though there are lots of available seats. You can do better than this Porter. Especially for loyal customers."
Pros: "Porter was great, bumped us up to an earlier flight because we had no checked baggage"
Pros: "I love the in-flight food and drink service and the airport terminal comfort and amenities."
Cons: "Porter is incessantly late every single time. I'm"
Pros: "After taking a chance on an airline I had never heard of, we were pleasantly surprised! Although there was a weather related delay, they accommodated us on an earlier flight."
Cons: "The plane was a bit loud"
Pros: "The courteous and helpful nature of both the ground staff and the crew. The Coffee was super."
Cons: "No Complaints whatsoever"
Pros: "Comments above apply to Toronto-Halifax flight."
Cons: "Flight delayed in 15 minute increments b/c of overheated planes until it reached 3 hours. Haven't you had summer before? Announcements about ongoing progress were infrequent. The waiting lounge was standing room only."
Pros: "Service of the staff"
Cons: "Delayed couple of times, the boarding didn't show on the tv so we were shocked and must run in a hrurry b4 the gate closws"
Pros: "The service was incredible and efficient. Couldn’t ask for a better flight"
Pros: "Flight was efficient, smooth and relaxing. Best flight I’ve had in a long time. Only thing was we waited on arrival for the ground crew to taxi us to the gate, and to bring out our luggage."
Cons: "Wait time on arrival for ground crew at billy bishop... taxi to Tate was at least a 20 minute wait. Also waiting for luggage was another 20 minute wait."
Cons: "Sandwiches in the Toronto airport were stale and not great. Coffee was decent."
Cons: "Sat behind two people who were treating a child pretty badly and were loud and rude to everyone else. Crew did nothing. It might seem cheap but you pay for everything. Seats. Bags. You get free wine but you’ll need it after trying to fly this airline."
Pros: "The service was great and fast"
Cons: "Both of my Porter Airlines flights were delayed. It seems they often delay / cancel flights"
Pros: "Fast check in and customs lines in both airports"
Cons: "The chips are pretty bland. I appreciate the free refreshments, but would like a bit of choice"
Pros: "On time. Provided snacks and drinks even on a short flight. Group lobby prior to boarding provided coffee, tea, snacks, water for free."
Pros: "The earlier flight departure times are really good, the traffic is not jammed yet on the 401 and GEW. Custom waiting times are basically non existing in comparison to Pearson. Planes are relatively on time (only flew 4 times with Porte), staff is friendly. The turboprop planes have more legroom than most others. I do like them, and do recommend Porter."
Pros: "Kind flight attendants, everything went very smoothly"
Pros: "Seats were great. Staff was great"
Cons: "Landing was a little rough . Had to spin around again but the pilot got us on the ground safely."
Pros: "Nice crew, snacks and drinks, good price, calm experience."
Cons: "All flights delayed by 1 hour. Maybe equipment logistics could be better."
Pros: "Johnathan at the gate was very informative and gave us information. But it was very obvious how unorganized the company is run."
Cons: "We were delayed going from Newark to Montreal (both legs), as well as Montreal to Newark. The reason given for the delays was "there is an international pilot shortage" by a Porter gate women, meaning that Porter books more flights then it has hired Pilots. Probbaly one of the most unorganized and unprofessional business models in the industry. The lounge does not even have food for purchase, the refrigerator shelves are empty and no where to go get food. Has been an awful experience."
Pros: "The seats were comfortable. The check in process was good, attendant there was friendly and helpful."
Cons: "It was hard to hear the employee shouting out which rows were able to board. We couldn't get close enough to hear and they didn't have a microphone or loud speaker. The flight attendant who was working our flight was very abrasive and rude. We were asking if there was any additional bag storage and she said she didn't have time to help us."
Pros: "The lounge at Billy Bishop was lovely, and thee flight attendants are very pleasant."
Cons: "My flight was delayed because they said there was something with their fuel, and my connecting flight — which Porter told me would be held for the many of us relying on it — took off 10 minutes beforee we got in."
Pros: "Excellent cabin service"
Pros: "All of their flights are late, so you won't miss a connecting flight."
Cons: "All of their flights are late. No running water on one of my flights."
Pros: "Free snack"
Cons: "Porter flight was delayed due to wind at arrival airport but I was charged $135 for the late connecting flight?"
Pros: "I missed my flight. In checking desk, my ticket transferred to the next flight for free :) Good selection of free drinks and snacks on board"
Cons: "- one and half hour delay - I left many necessary stuff behind to be under 9 kg carry on bagges which never get weighted. However, many people brought heavy backpacks full of stuff on board."
Pros: "Flight delays paired with rudeness."
Cons: "The staff wouldn't utter an apology nor were they accommodating."
Pros: "Crew and organization"
Cons: "Smaller space but whatever"
Cons: "Started with long delay instantly. After waiting in line to rebook my connecting flight which was missed because of daly I was given a boarding pas with the wrong name on it. I had to leave security line and go back to the counter. I was told it was no big deal and these things happen. After waiting a couple of hours for my next flight I was told my boarding pass had the wrong flight number on it. So once again I had to leave the boarding area to get the matter taken care of. It was a very frustrating experience."
Pros: "When we went to check in counter we were early enough to get on the flight before ours and we arrived hour and half earlier Make sure your carry on bag is 9kgs or less or you will have to pay to check it"
Pros: "Friendly accommodating crew, always great service"
Cons: "Delays - there are always delays with porter"
Pros: "Lounge and snacks at Toronto were great. Staff were excellent. Flight was enjoyable."
Cons: "Delays mainly. Flight from Toronto to Montreal was almost jeopardized due to lateness of first leg (Newark to Toronto). Understandably there was heavy rain that day. Return journey, (Montreal to Newark via Toronto) the connecting flight was delayed by an hour. In general, on-flight food could be more substantial, considering the time between Newark and Montreal."
Pros: "They served beverages in REAL glasses, in their waiting room they serve FREE coffee"
Pros: "Always use and will continue to use Porter as they have excellent prices. The staff is always pleasant and always a hassel free flight"
Cons: "It wasn't so much Porter by Kayak. I had received a gate chance from 14 to 12 then 12 to 14 but never received the one to go back again from 14 to 12."
Pros: "The convenience of flying to downtown Toronto is unbeatable. Plus, it was very easy to board and un-board such a small, cozy plane. I appreciated the generous carry-on policy and the affordable price."
Cons: "I wish there were AC outlets to charge devices. My biggest complaint however is that pens were not provided to fill out the Canadian customs declarations forms passed out on the flight, forcing passengers to find people to borrow pens from. An introvert's nightmare."
Cons: "I had problems with the check in, looks like they don't have experience or something is wrong with their system because we were 3 people with the same issue and there were only one guy helping us. I almost lost my flight. Then, the landing was awful, all of the passangers were scared, we didn't know what was happening and they never told us."
Pros: "Porter is fantastic. Was shocked by the lounge in Toronto -- felt like first class, just by having such spacious areas and free food. Service on the plane was great -- loved the glass cups and generous snacks."
Cons: "Nothing. Everything was great."
Pros: "On time flights & good flight crew"
Pros: "Very little"
Cons: "Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask."
Pros: "Crew did their best."
Cons: "I'm writing this from the plane I'm still on because they didn't have anyone on shift to work the jetway. We've been on the ground for half an hour. Just a completely avoidable annoyance they didn't bother to avoid."
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "excellent crew - seat is fine."
Cons: "screen monitor per seat."
Cons: "Plane was an hour late. Boarding among the worst EVER ANYWHERE."
Cons: "A lot of turbulence on the flight."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "The crew were nice!"
Cons: "But this was like flying in an antique from the 20th century. No screens, AC not working well, tiny cabin. One of the bathrooms didn’t even have a sink."
Pros: "Good legroom in premium economy, power outlets at all seats"
Cons: "WiFi speed was terrible"
Cons: "We were on tarmac for an hour waiting to take off"
Pros: "On time and friendly crew, plenty of leg room as well."
Cons: "The flight was delayed to 8:50 from Vancouver to Toronto. I got to the check in counter at 8:00 but was denied to check in my luggage though the cut off time is 45 minutes. So I wasted my tickets."
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Pros: "Great service and on time."
Pros: "Comfortable seats. Nice staff."
Cons: "Poor entertainment. I usually watch movies on my iPad but there was no wifi and the available TV shows were not to my taste, the screens were small and not clear. The magazine was boring, no games to play. Flight delayed an hour for no apparent reason."
Pros: "Friendly staff"
Cons: "guess they are a budget airline, since Millar to Rouge, Air Transat etc. Didn’t realize they weren’t a real airline company. As said, this is our first time using WestJet."
Pros: "Nothing really."
Cons: "The lady at the checkin desk volunteered me to check my carry on and told me that she would charge me if I didn’t comply. ( there was more than enough room on the plane for me to store it). The plane wreaked of poo the whole flight and it gave me a head ache, which my Tylenol was in my carry on that the lady forced me to check. And the flight was only supposed to be delayed 15 min, and we didn’t take off until 45 min later, which made us miss our connection. Very disappointing service/ flight from WestJet!"
Pros: "West jet always known for above and beypnd service"
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "Did not even make the flight out of tulsa do to Frontier airlines"
Cons: "Read above"
Pros: "Easy boarding, friendly crew"
Cons: "Food cart passed us because we had our head down... they must have thought we were sleeping, gum stuck in magazine, the amount of ads before watching a show"
Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Pros: "Good service but pretzel is not great good. Very Nice stewardesses."
Cons: "The seated are too small, a bus is more confortable."
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Pros: "On bird staff"
Cons: "Pay for WiFi"
Pros: "Lacking social skills ! One on the flight attendants had numerous holes in her sweater. So unlike most West Jet employees!"
Cons: "Unprofessional! Lazy ! Very ungroomed ! I thought this was the worst two flight attendants l have ever seen with West Jet ! Had this been my first flight, I’d never return! Lots of options to fly with other air lines. That was flight from Toronto to Ottawa. Now the flight from Tampa to Toronto, the female flight attendant in the Plus section was an “ air head “ ! I had preordered the chicken salad & since l was in the plus section on the plane l paid more willingly and when l asked for the cheese & grapes container, she rolled her eyes, came back with the food & no knife and fork to eat the salad ! I tried to get her attention & since that didn’t work, I used the buzzer! I politely asked for a knife & fork to eat the salad! The young flight attendant had trouble processing the information so l very politely repeated my request! Lordie, it was training day at West Jet !"
Cons: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "The peace & quiet. Excellent flight attendants. Comfort was great"
Cons: "Nothing really was bad about the flight. The westjet connect had to be reset but that was the only issue. Flight was delayed 30 minutes."
Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."
Pros: "I liked how quickly the flight was. I believe they actually made better time than what was originally estimated. I was also able to get my checked luggage as soon as I got to the carousel."
Pros: "Leg space, prompt on-board service"
Cons: "Boarding delays"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is awful to non-existent. The wifi doesn't work especially on a laptop. On the return flight is wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!! The 20 schedule changes and very confusing schedule (they showed us on 2 separate flights from DTW on Dec 25th morning). I have no idea how that would happen. The gate agent at Delta (first leg) had a hell of a time sorting it out despite a long call to the WJ help desk."
Pros: "The westjet staff is wonderful!"
Cons: "the lack of information during the delay"
Pros: "One flight attendant"
Cons: "Everything. I never right reviews but I fly everywhere and this was the worst experience ever. Delayed flights and bad instructions. Really horrible customer service"
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "Friendly , helpful staff . Who know what they are doing and try to accommodate you with minimum fuss ."
Cons: "Nothing comes to mind this trip"
Pros: "Very helpful and friendly staff."
Cons: "Having to leave Costa rica"
Pros: "i Liked the ginger ale, and that we made it safe to Canada."
Cons: "Said it was boarding at 3:30 - didn’t board until 5 minutes before take off. Also it was a delayed flight."
Cons: "Wi fi didn't work"
Pros: "Two snacks, even if the snacks were a little on the small side;"
Cons: "A little cramped; small TV screens; the attendants ran out of hot water"
Pros: "West Jet flights have little to no leg room. They also let ok much overhead baggage per person so boarding and getting off plane takes too long."
Cons: "See above."
Pros: "Staff tried to do what they could but unable to really do anything. They only repeatedly messed up boarding passes causing me to miss flights."
Cons: "The planes were not in working order. The first plane had a hole in it from hitting something the flight was completely cancelled only one out of the two people at the counter was helping a line of people, but due to a system error people were not checked in . I had to get 4 different print outs of my boarding pass. the second aircrafts air conditioner didn't work, the third plane the back door would not close. I spent over 12 hours in the airport and couldn't get home till the following day . The airline did not have a hotel reservation ready as promised and had to wait an additional 15 minutes while they were telling me I was responsible for my own room. Eventually they got me a room and gave me a voucher. I would never fly or recommend West Jet i just don't feel safe."
Pros: "Service up to standards"
Cons: "Delay because of “not enough fuel on the aircraft” while ready on the runway for takeoff... 2 hours delay..."
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Took off 3 hours late for 50 minute flight.
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
Cons: "Air Canada needs to update it's entertainment systems. On flights to and from my destination both the audio jack and screen were broken. Also, the flight did not receive any salads, leaving this vegan with slim pickings. Get it together, Air Canada!"
Pros: "Staff are very nice"
Cons: "Delay in flight of more than 45 minutes"
Pros: "Boarding was good and fast"
Cons: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"
Cons: "if the flight is on time. I was delay more than 10 hours"
Cons: "My flight was an early morning flight 8 am. I needed to get up at 5 am to get ready for this flight. AC notified me 5:05 am that my flight delayed 3 hrs to 11am. I wish they told us the night before so no need to get up that early."
Pros: "Got the seats I wanted, movies were good. Staff was friendly"
Cons: "In Montreal they took my carry on bag stating it was too big, I have traveled with it many many times and it always fits except the tiny planes, this was a 787. When I got on the plane many people had larger bags then mine and it was the last bag on the carousel at the other end."
Cons: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."
Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."
Pros: "Entertainment system was good and seats were comfortable"
Cons: "Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding"
Cons: "Dirty plane, garbage stuffed in seat pocket. Tray table disgusting!"
Pros: "Smooth as you like"
Pros: "Great service"
Cons: "Not enough time to the flight from Halifax to west plam beach"
Pros: "Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all."
Pros: "Exiting the plane and terminating my transaction."
Cons: "Delayed. Missed layover. Lost luggage. Poor communication. Agents had attitudes."
Pros: "Seat was comfortable, leg room adequate. Crew helpful."
Cons: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."
Pros: "Air Canada couldn’t have been better, I missed a flight they waived their fees and got me on the next direct flight home. Wonderful service !!"
Pros: "Boarding process."
Cons: "When there is a delay, even when weather related, show some empathy and feed stranded passengers!"
Pros: "I travel a lot. I have to say both Air Canada and Kayak did a excellent job to remind me via email and text message to check-in online 24 hrs before my departure, never fail. Kayak also keeps on updating me about my flight on time or not, gate number etc. As a traveler, these features are very important. keep up with the good work!"
Pros: "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
Cons: "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."
Pros: "Good breakfast."
Cons: "Cabin was cool"
Pros: "The snack selection is excellent"
Cons: "No complaints"
Cons: "Flight was delayed 1.5 hours but no one was in much of a rush to get it going"
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Pros: "The smooth take off & landing"
Cons: "Too hot and cramped"
Pros: "Seating in a double rather than triple layout."
Cons: "Delay of almost an hour on the runway because of a mechanical problem, after being asked to turn off cell phones and so we couldn't notify those meeting us. Our flight arrival did not appear on the board at Pearson , thus complicating our communication with those meeting us. Baggage was slow being unloaded. Will seriously consider flying to Hamilton with West Jet next time we return from Halifax."
Cons: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
Cons: "Lousy food and no snacks"
Cons: "Our flight originating in Halifax was 1.5 hours delayed and we knew there was no way we would make our connecting flight in Toronto with a 40 min window to pass through customs, US immigration, and reenter security into the US bound F gates. We requested to be rebooked for early the following day to avoid being stranded in Toronto. Acknowledging it was unlikely we could make the connection, the staff told us that because the computer didn't list it as a "missed connection", they could not take any steps to rebook us. Of course, we missed the connection and were stranded for an entire 24 hours in Toronto with two small children."
Pros: "A very typical flight."
Cons: "No complaints."
Cons: "The security check took so long. We made it last minute even thought we were in the airport more than 1.5 hours before the flight (as recommended)!!"
Pros: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
Pros: "The t flight was completely uneventful-the best kind."
Pros: "Crew was fine, should serve at least a cookie with the drink..."
Cons: "Didn,t like the service I received getting off the plane.. Cannot walk any distance..Didn,t order a wheelchair, because I didn,t know I had too. Asked for a ride on the golf carts, got told to walk around the corner, and one will pick me up!! Never saw one yet!!! Took awhile but managed to walk to the luggage, but had to sit for half hour with the pain in my legs.....No thank you Air Canada, next tine it will be different air lines....."
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Cons: "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."
Pros: "Very satisfied with the flight."
Pros: "Worst service I've ever had"
Cons: "The flight for Montreal was half empty and than there was a flight to Toronto Hallf empty as well, and the flight Toronto to Montreal was half empty...by coincidence our flight Halifax-Montreal on Sunday at 19:15 was cancelled due to technical issues. However it was obvious that AirCanada didn't care about the passenger time or valued it...instead of flying 3 empty flights they cancelled our flight and maximize capacity on the other planes...not happy we didn't get any voucher and we wasted 4 hours of our time and didn't have dinner until 1 am"
Pros: "Staff and plane were fabulous"
Pros: "Love the look of the Halifax Airport after its renovations , brighter than it used to be, Check-in and boarding went very quickly The plane took on extra fuel just n case we had a layover in Toronto because of poor weather but that didn't happen"
Cons: "The possibility of a layover in Toronto because of poor weather lol"
Pros: "Good service...plane clean....attendants very attentive to all passengers!"
Pros: "Everything went very smoothly, no delays, good staff, all good :)"