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Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."

Pros: "Very Modern plane, good seats an entertainment system, reactive crew."
Cons: "No problems"

Pros: "The crew is excellent"
Cons: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"

Cons: "I really found that the crew was rude, specifically on the New York to Istanbul flight!"

Pros: "Breakfast"
Cons: "Old-style video screen and console"

Pros: "Spaced seats, kind crew"

Cons: "I had two checked baggage a and o my 1 was delivered. I have reported this at the airport and have been following up with their customer service many times but no information is yet provided after days."

Pros: "Great crew. Pretty warm, helpful, friendly and very professional. Enjoyed the entertainment too n the flight arrived in good time."

Pros: "food and entertainment"
Cons: "Couldn't find the reclining in seats"

Pros: "Food is phenomenal . Seat are so much more comfortable then delta, and I fly a lot overseas , where flights are 8h minimum , so it is a very important factor. Flight departed and arrived exacted at time schedule, and of course not to mention that the prices are good for their flights"
Cons: "The only thing I would say that it could be improved is that they leave you food tray on your laps for a lot longer that needed."

Pros: "On time boarding but stayed 20 minutes over time to take off."
Cons: "My flight dates were changed by the airline which made me change many of my plans. My son's seat was broken and Tv didn't work (13 hour flight). Overall uncomfortable seats with very minimum seat recline option. Poor food. Staff was little "cold" and not attentive."

Cons: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."

Pros: "All"

Pros: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
Cons: "N/A"

Pros: "It was nice and easy trip to USA and back home to Moldova. Crew was attentive and helpful. Food was good and plenty to drink."
Cons: "It was red eye, and the light in the cabin did not turn off for a long time."

Pros: "Economy class seats were comfortable and had more recline than most airlines."
Cons: "I didn't understand why it took us so long to board and take off. The weather was fine; no explanation was offered for our 90-minute delay in takeoff. This delay caused me and many others to miss connections in Istanbul. Also, the transfer process in Istanbul was very confusing; I was given wrong directions and waited twice in the wrong place before I found the right line to wait in."

Pros: "The comfort level was good. I liked the meal in economy and I was able to watch a new movie."
Cons: "The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime."

Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Cons: "Nothing."

Cons: "2.5 hours delay on Tarmac on outbound flight; 1.5 hour delay on Tarmac on return flight. Outrageous."

Pros: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Cons: "Flight left over an hour late and I nearly missed my connection as a result."

Pros: "Helpful cabin crews"
Cons: "Interval between servings of meal is too long"

Pros: "Good food great passenger service."
Cons: "Disruptive child in seat in front of me"

Pros: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives."
Cons: "The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last."

Cons: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."

Pros: "Movies selection and food was great"
Cons: "I was sitting in a row with 4 year old and her mother. It wasn't comfortable for them and for me at all, as the child was moving and talking constantly. Well, it's kid, I understand. But as I was going to use restroom I noticed that there was about 6-8 rows where there was only 1 person in 3 seats. Share and spread the space"

Pros: "The staff"
Cons: "Food quality degraded compared to early years. I have been seeing the very same food for couple of yours- tasteless bland food did not have the bridge, we had to use buses at Istanbul airport"

Cons: "Baggage handlers poor. One of my bags was dented and the other had a buckle broken."

Pros: "The crew at the Tokyo airport was very attentive and friendly."
Cons: "I was not allowed to checkin online.I called they said they assigned my chosen seats, I got to the airport and nothing was assigned. I wrote a formal complaint, all I received was "I am very sorry". And this happened on all 4 flights: Basel to Istanbul, Istanbul to Osaka, Tokyo to Istanbul and Istanbul to Basel. Just one of the worst experiences ever. The crew on the flight from Tokyo to Istanbul, also very rude and cold. The food was really bad, the egg was terrible!"

Pros: "The food and staff were great. The seats were rather comfortable and the flight was very pleasant."
Cons: "The entertainment system was of an older style wherein we had a choice of 3 movies and 7 "radio stations" across 15 or so "TV channels" rather than the fuller suite of entertainment options I'm used to on a Turkish Airlines flight."

Pros: "Great chairs"
Cons: "Great flight company"

Cons: "I am 200 cm tall and nobady ask me if wanna sit exit door .. some people 160 and 170 were there ..please next time to put tall people there .."

Pros: "The breakfast was very good, recent movies, and I believe the seats were quite comfortable for coach. Love the ability to see the outside view from the cameras, and following the progress of the flight! I don't think anyone else does it."
Cons: "Nothing. My favorite foreign airlines."

Pros: "I find the airline crew nice and accomodating. The food was fairly good compared to other airlines."
Cons: "The seats are very tight and does not leave much comfort. This is of course economy but new fleet of other airlines have a slighty added leg comfort."

Pros: "The food was good, as was the service."
Cons: "Delays, both at Dulles, as well as in Istanbul."

Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."

Pros: "Food was good. Crew were good."
Cons: "I had checked in and had boarding passes with assigned seats. I need an aisle seat and JUST ASSUMED when the check in person at LAX; tore up our pre-boarding checkin with seat assignments that I was given an AISLE SEAT. I WAS NOT AND DID NOT KNOW UNTIL WE BOARDED. THE GENTLEMAN ON THE AISLE DID NOT WANT TO CHANGE. WE WARNED HIM THAT WE GET UP AT LEAST 3 - 4 TIMES ON A 12 HR FLIGHT. We did and woke him up at least 2-3 times. BAD FLIGHT FOR ME...I WILL DOUBLE CHECK NEXT TIME FOR AN AISLE SEAT FOR ME OR MY WIFE. jAMESDEAN BUCKLEY jbuckley@npfcc.org"

Pros: "The seat was good"
Cons: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"

Pros: "food, enterttainment"
Cons: "too small legroom"

Pros: "I liked everything, from check in to the end of my trip!"
Cons: "Nothing to dislike!"

Pros: "The wide range of entertainment on offer, personal USB port,"
Cons: "Touch screen did not work properly although once I figured out how to use alternate controls it was fine, had an aisle seat center and there was no way to really stick my legs out withought them being cramped. Staff seemed hurried and more interested in talking with one another across the row I was in. They were not particularly friendly. My first couple flights with Turkish were much much better"

Pros: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Cons: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."

Pros: "Very pleasant and accommodating staff."
Cons: "Very short flight. The meal service, while very good was quite rushed for the short hour flight. I barely got my food before the trash came around to be collected."

Pros: "Boarding"
Cons: "Staff not fluent & clear in English"

Pros: "On time departure and arrival. Seat back entertainment systems were quite good."
Cons: "Seats were a bit cramped. Meal was OK, not great."

Pros: "Friendly crew, easy boarding process. Lunch o.k. but nothing special."
Cons: "My husband is 5'11' tall and was extremely uncomfortable because his knees were right up against the seat in front of him. The man on the other side of me was also very uncomfortable because of the same reason. I am only 4'11" and so I didn't have a problem. I would have rated this trip excellent except for the uncomfortable seating. I know this is done to cram in as many seats as possible into the plane, and thus sell more tickets, but from a passenger's perspective, this is a terrible practice."

Pros: "I liked the good timing and the comfort seats with good service."
Cons: "I wish if they give more than one bag with more weight to be 2 traveling bags and 40 kg for both."

Pros: "Good food & service."
Cons: "Extremely cramped seating with inadequate space between knees & seat in front making the trip unnecessarily uncomfortable."

Pros: "Lots of nice little amenities (lip balm, sleep mask). Tons of movies to choose from."
Cons: "Seats were small, old and uncomfortable."

Pros: "Food was ok."
Cons: "I was so cramped and I'm only 6'. My back has hurt for days after that flight."

Cons: "Like to have some reading materials"

Pros: "In flight live tv."
Cons: "Getting to the gate quicker after landing."

Cons: "More food!"

Pros: "We upgraded our return flight to Plus. The extra space is great."
Cons: "Compared to our flight in, this was lacking a bit. We were only offered beverages one time, the flight attendants didn’t come to clear our waste. They were just sitting at the front in their seats and one was playing sudoku through a lot of the flight. If we hadn’t had such a great experience on the flight in, we may not have noticed the difference but this time it was noticably less attentive."

Pros: "I arrived early to insure that I didn't run into the same troubles as my previous flight when I missed my flight through no fault of my own. This flight was much better organized and went without any issues."
Cons: "I like the concept of boarding a plane by zone however if Westjet doesn't enforce it then the zone loading is nothing but theory. Time to put it into practice Westjet."

Pros: "New plane and friendly service."
Cons: "More leg room would be appreciated."

Pros: "Efficient and Friendly Service. Clean Aircraft. Snacks and drinks."
Cons: "Window seat is very cramped due to curve of the aircraft. Effectively no room to stretch both your legs."

Cons: "Toronto connection takes forever!!"

Pros: "Arrived safely"
Cons: "No entertainment no food crew m.i.a."

Pros: "Great atmosphere... entertaining staff, very pleasant."

Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."

Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."

Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."

Pros: "On the way back boarding started early and we left earlier than planned."
Cons: "Boarding has become quite the painstaking endeavor since all checked luggage is payed because now travellers try to fit everything in carry ons to save money which leads to everyone trying to put their stuff in the overhead bins. This isn't exclusive to one carrier though."

Pros: "Leg room"
Cons: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"

Pros: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Cons: "Everything was great"

Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"

Pros: "the crew was, overall, friendly and efficient."
Cons: "Added surchage for one checked bag. No food. and the little they had was doled out miserly (two cookies or one tiny bag of nachos). Requirement to buy blankets, etc No entertainment whatsoever."

Pros: "The fly is in time"
Cons: "A bit of disorganization in the row where they reviewed documentation and the suitcases of three machines to print passages only served 1"

Pros: "Hilarious crew member. Great Canadian jokes"

Pros: "Flight attendants were so nice."
Cons: "There was no info about the visa requirement and that made me stressed out once I tried to check in. Seats were too small"

Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."

Pros: "Humor of the flight attendants #Joeneedsaraise"
Cons: "Delayed by 2 hours."

Pros: "Nothing"
Cons: "They had a gate delay making 30+ people miss their connection. Refused accomodations. Now we are stuck at the airport with no nearby hotels available and no transport for our final destination."

Pros: "Nothing to like"
Cons: "Being taking advantage of"

Cons: "Was delayed two hours without any notice, or any information regarding the status of our flight. We were on the tarmac for an hour and the crew didn't let us know what was going on. I expect better from WestJet, especially because I chose to pay more money for a flight with them over Air Canada."

Cons: "Old 737-700, AC didn't work, no Westjet connect just the small screens that don't work very well and seats were very cramped. Sat on Tarmac for 45 min in 95 degree heat and AC was not working"

Pros: "Wheel chair support."
Cons: "All Air hosts..no hostesses.No wine in International flight."

Pros: "The hostesses did their best to entertain us."
Cons: "Flight fro LGA ny cancelled later flight delayed so into Toronto 1 am. Booked me in to holiday inn, no meal vouchers and the on going flight not till 8 pm ! Had to pay extra 50$ to stay til .6pm . Very poor customer service!!! Still not in London yet!!"

Pros: "Friendly Staff , quick boarding, flight ON TIME"

Cons: "Having to pay to watch a movie and ear plugs"

Pros: "Friendly staff"

Pros: "Fast boarding"
Cons: "Flight attendant was a little pushy"

Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."

Pros: "I never have any problems with West jet. Everything always goes by smoothly. Always on time, friendly staff and overall excellent customer service."

Pros: "People very helpful and friendly."
Cons: "N/a"

Pros: "Staff was great. Flight was on time and no one got bumped"

Pros: "Although an hour & a half between Nashville to Toronto & Toronto to Ottawa flights. I arrived in Ottawa and my luggage will arrive tomorrow ! Totally unexpectable !!!! Plus only one customer service person to deal with the list luggage of eight people !!!"
Cons: "Lots of other air choices! Bad services WestJet !!!'"

Cons: "Our flight was delayed. At the gate no one announced anything, agents were just standing there looking around. People had to approach them one by one to see the reason for the delay."

Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"

Pros: "WestJet staff very friendly & helpful"
Cons: "Toronto airport needs clearer signage - very confusing"

Pros: "Tv coffee cookies staff"

Pros: "Excellent the staff was very helpful"

Pros: "I got motion sickness and they helped me bringing ice to put on my neck. It helped a lot. They were amazing!"

Cons: "Need a check on Canadian flights when booking to see if the person needs a visa now that the rules have changed. I spent an hour at the airport filling out the on-line visa application unsure if I would be able to make the flight... just glad that the process took an hour and was approved. Please add a box to check if not a US citizen to refer to ETA site for visa needs.... less stress"

Pros: "Crew wonderful, cheery and helpful"

Cons: "Waiting to get our luggage"

Pros: "Very friendly, laidback staff - both in the terminal and on the flight. The onboard wifi was also great and quite affordable!"
Cons: "Upon arrival, we waited quite a long time for our baggage to be unloaded without an updates."

Pros: "Great service! Crew was very friendly and happy. Flight was online and landed early"

Pros: "Best WestJet flight ever!"
Cons: "No issues."

Cons: "Nothing significant"

Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."

Pros: "Nice plane looks new"

Pros: "Excellent pods on business and very good food and service"

Pros: "Getting off"
Cons: "Sore all over and a lousy cough"

Cons: "Pas assez de films et séries en français . Pas assez de comptoir Nexus en fonction à l’aer De montreal(2 seulement)"

Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."

Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."

Pros: "everything"
Cons: "few movies"

Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."

Pros: "Flight crew attitude was excellent, comfort in premium class was very good."
Cons: "Entertainment, choice very limited, bring your own. Space for carry on luggage limited. They should not allow passengers to have more than 1 carry on."

Cons: "This was an overnight flight but for those of us in the back of the plane (near this staff hangout section) there was no rest. They were speaking loudly, sometimes over each other, as though at a house party for the duration of the 5 hour OVERNIGHT flight. This isnt the second time I have flown long distance with Air Canada and the 'frat party' in the back occurred on both flights. The first time was much worse-12 hours from Seoul to Toronto- with the party going on the entire time. LOW BUDGET service and attitude at major carrier prices."

Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."

Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"

Pros: "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."

Cons: "there were no complimentary snacks"

Cons: "Passengers checking luggage are better off waiting in the economy line - it moved much faster than the business class line."

Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."

Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."

Pros: "Flew to and from LHR with Air Canada after flying Air Transat for years. Both flights were professionally managed with the crew in constant availability. Not over the top cheerful, but ready to attend to requests calmly and with attention.beverages etc. were readily available."
Cons: "Low-quality food and small portions for a 9 hr flight."

Cons: "4 hour departure delay"

Pros: "Nothing"
Cons: "Everything. Plane was ready to leave on time but had a delay of almost an hour due to construction in Toronto. Connecting flight was held in Toronto and despite getting to gate almost an hour before departure, they changed passengers to another flight causing total delay of four hours. Air Canada staff were indifferent and uncaring. Unfortunately with no real choice in airlines to Newfoundland we are stuck with Air Canada."

Cons: "Constant gate changes. Getting a seat number assigned was tedious"

Pros: "Not anyone's fault --- delayed due to Fog. Then on rout to Ottawa when they started selling food, they ran out of the main breakfast meals and or cheese plates by isle 19."

Pros: "Seats very hard to sit in for 5 hrs."

Pros: "It would seem that if you are seated toward the rear of aircraft the likely hood of your overhead storage compartment being available to you are pretty remote. There doesn't seem to be any adherence to baggage size regulations and consequently passenger start jamming their bags in other people's allotted compartments. The problem seems to cascade the further back in the plane you go. Very fxxking annoying and you are left holding the bags so to speak!"

Cons: "No food options, only beverages. Checked luggage is extra. It's a shame we're constantly losing services with flights but the costs remain the same."

Cons: "Crew service"

Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"

Cons: "Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night."

Cons: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."

Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."

Pros: "Flight was fast."
Cons: "The plane was not clean, there was debris on all the seats. It was hot and smelly. I'm not sure if passengers brought food but very overpowering and gross. I wanted to vomit the entire flight."

Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."

Pros: "Flying in the air"
Cons: "Promising the mob my first born son to pay for a flight home"

Pros: "Air Canada is a wonderful airline for the price!! Seats are comfy staff is excellent. Food is decent."
Cons: "Food wasn't great but what do you expect it's on a airplane."

Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."

Pros: "Let the announcements be delivered in both language successively."

Cons: "I paid extra for seats with my Spouse and we didn't get them the plane was delayed one hour when we got to Toronto we had to wait for other plane to finally get unstuck from the ramp no impressed considering it was my first flight with air canada I usually take west jet and after that I know why"

Cons: "Kid crying and yelling the whole flight"

Pros: "The crew are very friendly and helpful."
Cons: "Seats are very small with little legroom. My husband is 6"1 and sat in a middle seat. His knees were jammed into the seat in front of him. Full flight so he could not be reseated. There is no entertainment system which was ok since it was a red eye flight. I've have flown on many local and international carriers and the space on this aircraft was amongst the smallest I've come across."

Cons: "very comfortable flight with free movies."

Pros: "The trip from Toronto to San Francisco was better than the San Francisco trip because the return trip was on a Boeing 747 and a much more comfortable than the Airbus."
Cons: "The Airbus red eye going to Toronto was too cramped so it was not very relaxing. The planes are not clean. I'm glad I have wipes to clean the table tray because it was messy."

Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."

Pros: "That we arrived on time"
Cons: "The food was terrible, the service was grumpy, and one of the carts hit my shoe so hard that it tore it."

Pros: "NOTHING"
Cons: "EVERYTHING"

Cons: "I find it very strange that you have to pay extra to ship a bag. Air Canada advertises that all fees are included in their fares. However you are getting hit at the back end after you make your booking. Just about everyone travels with a bag to ship. After having to Leave fort Mcmurray due to loosing our home we had to pay an extra fee to ship three bags. It does not do much for the image of Air Canada be a leader in the industry and be up front all the way."

Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."

Pros: "Better plane than previous"
Cons: "Had to be rerouted to Calgary because I missed my connection"

Pros: "Not much"
Cons: "Check in crew was late starting . Boarding was rushed and just not smooth . Entertainment was outdated . Flight attendant forgot to provide food request and had to be reminded. Time to get rid of business class and have upgrading more affordable. I will try hard to not take Air Canada in the future. Westjet and JetBlue are so much better in all respects."

Pros: "absolutely nothing"
Cons: "i never made it to tampa and it was because the staff refused to help and offer assistance. SAS staff was the reason i missed my flight."

Pros: "This was a flight headed into a hurricane zone, so not crowded."
Cons: "It would be great if will-fi didn't have a paywall."

Pros: "The Flight was smooth,with a little turbulence"
Cons: "They changed the gate number ,and then the Flight was Delayed"

Cons: "Re- routed to arrive 36 hr later, luckily I didn't get the message of flight delay until I hear the airport at 4 am. I was rerouted by an attendant 14 hours. And was able to work the next day. My bag made it 3 days later to me because it was only booked on the 1 plane not all the way through to Tampa."

Pros: "Coffee with cookies!"

Pros: "The boarding was the smoothest part of the entire experience."
Cons: "The delay for mechanical issues was not well communicated, caused a two hour delay. No one could give an estimated time for delay, the first message said we were going to be put back in the waiting area and reboard once the issue was fixed and the next said it was a personal choice. During reboarding the miscommunication between the flight attendants was obvious because customers were asked for their tickets and almost interrogated if they were in the wrong seat."

Pros: "The fare was less than Southwest"
Cons: "I always regret it when I don't fly Southwest"

Cons: "The fact that I wasn't notified early enough about 3 hour delay"

Pros: "I liked the steward Ray on board and stewardess Brianna who tried to make a terrible situation better."
Cons: "The boarding agent was angry, made my theee children cry, and would not answer a simple question. I feared for my safety and did what I could to deflate the situation."

Pros: "Nice crew and ground staff. With the right credit card (United Explorer or better) boarding is a snap."
Cons: "Lack of personal space is a fact of life for air travel unless one can afford the good seats. Plus, why do I always sit behind a crying, screaming child? I know it's no fun for anyone involved and it's just part of life, but maybe next time I'll be more fortunate. Flying in economy is truly like riding in a very big Greyhound Bus! It beats driving, but not by much. I wish trains were more plentiful and affordable."

Pros: "Nothing"
Cons: "Not sitting by my wife."

Pros: "The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff."
Cons: "We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled."

Pros: "I had a good flight!"

Cons: "not that it is the fault of the airline, but it was turbulent flight"

Pros: "Plane was nice and crew was friendly"
Cons: "One of my bags was lost with no status on it. Currently awaiting to have it recovered"

Cons: "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."

Cons: "Nothing"

Pros: "Nice crew"
Cons: "Lost luggage twice!!"

Pros: "Could have basic viewing for free like other airlines."

Cons: "See flight from honolulu to denver"

Pros: "Great seats, organized boarding"
Cons: "Too many loud unnecessary announcements"

Pros: "Landed on time"
Cons: "Changed gate to another terminal at the last minute, we made it on time buy with an infant and a toddler taking a bus in a raining day was tough."

Cons: "No food on plane only a tiny bag of snacks"

Pros: "Eh"
Cons: "Delays!"

Cons: "Delays"

Pros: "Captain... smooth landing"
Cons: "Gate attendants were crabby and not very helpful."

Pros: "Good service"
Cons: "Nothing"

Pros: "Excellent.The flight attendants are very hospitable..The food was good..The flight was so good it was a very good experience. We are lucky to choose ANA."
Cons: "None."

Pros: "The new aircrafts are great! More room for everything! Love flying United!"
Cons: "The flight attendants aren't always the most friendliest"

Pros: "The flight was on time and everything ran smoothly."
Cons: "N/A"

Pros: "No food to comment on. Did not use entertainment"

Cons: "Took way to long to finish boarding so we were very delayed. This becomes almost a punishment to those who board on time. Also, the flight crew was very loud (I was seated in the last row and they were not at all concerned about the volume of their conversations)."

Pros: "Crew was good, food terrible."
Cons: "Most of it"

Pros: "That it was on time or close enough after a delay."
Cons: "The plane was newer. The cramped seating was exasperating. I'm an average sized female and leg room was non existent as well as seat space and distance between seat. Arm rests skimpy and uncomfotable. It was a miserable trip. The flight attendants were mediocre, one blatantly rude. Service poor."

Pros: "Left right on time and arrived a few minutes early."
Cons: "Nothing"

Cons: "Gate crew was rude and I'm helping boarding process was terrible unorganized chaotic snacks were terrible only soda for drinks seats were terrible hard cramped no leg room very poor conditions no entertainment onboard systems did not work crew on board complaining about United Airlines"

Pros: "Comfort horrible in 2nd plane"

Cons: "Plane packed, delayed, and entertainment not working. Sucked."

Pros: "A very smooth ride"

Cons: "Too cramped, fligjt delay of over an hour"

Pros: "On time, gates were close together"

Pros: "Very professional crew"

Pros: "Seats where ok and they gave beverage"
Cons: "Literally no leg room space"

Pros: "Had an entire row for myself. Flight was quick and comfortable. Staff was helpful and friendly."

Pros: "Willingness to check carry ons for sold out flights"
Cons: "Choosing of seats process. My traveling partner and I did not get to sit together on way home. Everyone was nice and got a free upgrade but would have been nice to sit together"

Pros: "The cabin crew were pleasant and effective."
Cons: "Charging for movies? Charging for Snacks? Charging for my one piece of luggage?"

Pros: "Food options were varied, which was nice. Extra legroom helped a little."
Cons: "I upgraded to economy plus and still felt cramped in my seat. Width of seats doesn't allow for comfortable movement of arms. I'm not a large person, either. Larger issue for me is separate charges for everything. I'd rather pay for a higher priced ticket that includes everything. Maybe an opt-out model would help so people who don't want to eat or check a bag are happy and those who do don't don't feel nickeled and dimed throughout their entire trip."

Pros: "It boarded well."
Cons: "The seats are way to tight my shoulder was up against the stranger next to me the whole flight and if I leaned forward to sip on my drink the chair in front of me hit my head when the person moved. Also the tv's only showed one channel and wanted to charge me even to watch the in flight map. Stop being so cheap!! Also no one ever say please prepare for landing before we landed."

Pros: "Flight was on time"
Cons: "It was full"

Pros: "Friendly and reliable."
Cons: "No free snacks, entertainment hard to access"