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Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."

Pros: "Very Modern plane, good seats an entertainment system, reactive crew."
Cons: "No problems"

Pros: "The crew is excellent"
Cons: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"

Cons: "I really found that the crew was rude, specifically on the New York to Istanbul flight!"

Pros: "Breakfast"
Cons: "Old-style video screen and console"

Pros: "Spaced seats, kind crew"

Cons: "I had two checked baggage a and o my 1 was delivered. I have reported this at the airport and have been following up with their customer service many times but no information is yet provided after days."

Pros: "Great crew. Pretty warm, helpful, friendly and very professional. Enjoyed the entertainment too n the flight arrived in good time."

Pros: "food and entertainment"
Cons: "Couldn't find the reclining in seats"

Pros: "Food is phenomenal . Seat are so much more comfortable then delta, and I fly a lot overseas , where flights are 8h minimum , so it is a very important factor. Flight departed and arrived exacted at time schedule, and of course not to mention that the prices are good for their flights"
Cons: "The only thing I would say that it could be improved is that they leave you food tray on your laps for a lot longer that needed."

Pros: "On time boarding but stayed 20 minutes over time to take off."
Cons: "My flight dates were changed by the airline which made me change many of my plans. My son's seat was broken and Tv didn't work (13 hour flight). Overall uncomfortable seats with very minimum seat recline option. Poor food. Staff was little "cold" and not attentive."

Cons: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."

Pros: "All"

Pros: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
Cons: "N/A"

Pros: "It was nice and easy trip to USA and back home to Moldova. Crew was attentive and helpful. Food was good and plenty to drink."
Cons: "It was red eye, and the light in the cabin did not turn off for a long time."

Pros: "Economy class seats were comfortable and had more recline than most airlines."
Cons: "I didn't understand why it took us so long to board and take off. The weather was fine; no explanation was offered for our 90-minute delay in takeoff. This delay caused me and many others to miss connections in Istanbul. Also, the transfer process in Istanbul was very confusing; I was given wrong directions and waited twice in the wrong place before I found the right line to wait in."

Pros: "The comfort level was good. I liked the meal in economy and I was able to watch a new movie."
Cons: "The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime."

Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Cons: "Nothing."

Cons: "2.5 hours delay on Tarmac on outbound flight; 1.5 hour delay on Tarmac on return flight. Outrageous."

Pros: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Cons: "Flight left over an hour late and I nearly missed my connection as a result."

Pros: "Helpful cabin crews"
Cons: "Interval between servings of meal is too long"

Pros: "Good food great passenger service."
Cons: "Disruptive child in seat in front of me"

Pros: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives."
Cons: "The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last."

Cons: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."

Pros: "Movies selection and food was great"
Cons: "I was sitting in a row with 4 year old and her mother. It wasn't comfortable for them and for me at all, as the child was moving and talking constantly. Well, it's kid, I understand. But as I was going to use restroom I noticed that there was about 6-8 rows where there was only 1 person in 3 seats. Share and spread the space"

Pros: "The staff"
Cons: "Food quality degraded compared to early years. I have been seeing the very same food for couple of yours- tasteless bland food did not have the bridge, we had to use buses at Istanbul airport"

Cons: "Baggage handlers poor. One of my bags was dented and the other had a buckle broken."

Pros: "The crew at the Tokyo airport was very attentive and friendly."
Cons: "I was not allowed to checkin online.I called they said they assigned my chosen seats, I got to the airport and nothing was assigned. I wrote a formal complaint, all I received was "I am very sorry". And this happened on all 4 flights: Basel to Istanbul, Istanbul to Osaka, Tokyo to Istanbul and Istanbul to Basel. Just one of the worst experiences ever. The crew on the flight from Tokyo to Istanbul, also very rude and cold. The food was really bad, the egg was terrible!"

Pros: "The food and staff were great. The seats were rather comfortable and the flight was very pleasant."
Cons: "The entertainment system was of an older style wherein we had a choice of 3 movies and 7 "radio stations" across 15 or so "TV channels" rather than the fuller suite of entertainment options I'm used to on a Turkish Airlines flight."

Pros: "Great chairs"
Cons: "Great flight company"

Cons: "I am 200 cm tall and nobady ask me if wanna sit exit door .. some people 160 and 170 were there ..please next time to put tall people there .."

Pros: "The breakfast was very good, recent movies, and I believe the seats were quite comfortable for coach. Love the ability to see the outside view from the cameras, and following the progress of the flight! I don't think anyone else does it."
Cons: "Nothing. My favorite foreign airlines."

Pros: "I find the airline crew nice and accomodating. The food was fairly good compared to other airlines."
Cons: "The seats are very tight and does not leave much comfort. This is of course economy but new fleet of other airlines have a slighty added leg comfort."

Pros: "The food was good, as was the service."
Cons: "Delays, both at Dulles, as well as in Istanbul."

Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."

Pros: "Food was good. Crew were good."
Cons: "I had checked in and had boarding passes with assigned seats. I need an aisle seat and JUST ASSUMED when the check in person at LAX; tore up our pre-boarding checkin with seat assignments that I was given an AISLE SEAT. I WAS NOT AND DID NOT KNOW UNTIL WE BOARDED. THE GENTLEMAN ON THE AISLE DID NOT WANT TO CHANGE. WE WARNED HIM THAT WE GET UP AT LEAST 3 - 4 TIMES ON A 12 HR FLIGHT. We did and woke him up at least 2-3 times. BAD FLIGHT FOR ME...I WILL DOUBLE CHECK NEXT TIME FOR AN AISLE SEAT FOR ME OR MY WIFE. jAMESDEAN BUCKLEY jbuckley@npfcc.org"

Pros: "The seat was good"
Cons: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"

Pros: "food, enterttainment"
Cons: "too small legroom"

Pros: "I liked everything, from check in to the end of my trip!"
Cons: "Nothing to dislike!"

Pros: "The wide range of entertainment on offer, personal USB port,"
Cons: "Touch screen did not work properly although once I figured out how to use alternate controls it was fine, had an aisle seat center and there was no way to really stick my legs out withought them being cramped. Staff seemed hurried and more interested in talking with one another across the row I was in. They were not particularly friendly. My first couple flights with Turkish were much much better"

Pros: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Cons: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."

Pros: "Very pleasant and accommodating staff."
Cons: "Very short flight. The meal service, while very good was quite rushed for the short hour flight. I barely got my food before the trash came around to be collected."

Pros: "Boarding"
Cons: "Staff not fluent & clear in English"

Pros: "On time departure and arrival. Seat back entertainment systems were quite good."
Cons: "Seats were a bit cramped. Meal was OK, not great."

Pros: "Friendly crew, easy boarding process. Lunch o.k. but nothing special."
Cons: "My husband is 5'11' tall and was extremely uncomfortable because his knees were right up against the seat in front of him. The man on the other side of me was also very uncomfortable because of the same reason. I am only 4'11" and so I didn't have a problem. I would have rated this trip excellent except for the uncomfortable seating. I know this is done to cram in as many seats as possible into the plane, and thus sell more tickets, but from a passenger's perspective, this is a terrible practice."

Pros: "I liked the good timing and the comfort seats with good service."
Cons: "I wish if they give more than one bag with more weight to be 2 traveling bags and 40 kg for both."

Pros: "Good food & service."
Cons: "Extremely cramped seating with inadequate space between knees & seat in front making the trip unnecessarily uncomfortable."

Pros: "Lots of nice little amenities (lip balm, sleep mask). Tons of movies to choose from."
Cons: "Seats were small, old and uncomfortable."

Pros: "Food was ok."
Cons: "I was so cramped and I'm only 6'. My back has hurt for days after that flight."

Pros: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Cons: "Controll the quantity of packages per person"

Cons: "Check-in Seattle was ill organized and folks cut and groused"

Pros: "Seat was comfortable, food was good."
Cons: "The woman seated next to me was the mother of one of the flight attendants. She had terrible body odor that nearly brought me to vomiting—and this was a 10 hour flight. She was also brought all kinds of amenities from the attendants from the 1st class cabin—not really appropriate."

Pros: "The food was very good and the crew were great."
Cons: "Due to security concerns and having to go through security again, the flight was delayed."

Pros: "The crew was the best! Excellent service... kind and caring as well as professional."
Cons: "As always, more space but I was fortunate enough to get an exit row this time, which helped."

Cons: "If the seats are more comfy for sleeping, I hurt my neck on that flight"

Pros: "The crew was o.k."

Pros: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Cons: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"

Cons: "Impossible to do beter."

Pros: "I just loved the friendliness of the crew. Way to go Lufthansa"
Cons: "Not sure about the seats but they could use some cushion."

Cons: "Delayed flight - but it’s ok since I got to my final destination safely. It wasn’t a very long delay."

Pros: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Cons: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."

Pros: "OK"
Cons: "Nothing to note"

Pros: "From stevards to comfort, everything was just perfect!"
Cons: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"

Pros: "The food and attention of personal crew"
Cons: "Delays in the itineraries and the entertainment system did not work well"

Pros: "Seat comfort and entertainment Option for WIFI and to charge was very nice add"
Cons: "Lost our luggage"

Pros: "Bad"
Cons: "Because the one came in from London Got Delay And I miss my flight"

Pros: "Food was very good"
Cons: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."

Cons: "Waited an hour after boarding in the plane."

Pros: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"

Pros: "Good attitude"

Pros: "Usual good service for economy class on this airline"

Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"

Pros: "No delay and the landing is smooth"

Cons: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."

Pros: "The entire crew went above and beyond to ensure the most comfortable and enjoyable experience."

Cons: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"

Pros: "Good food and movies"
Cons: "seat had problems mechanically"

Cons: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."

Cons: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."

Pros: "Clean plane, decent entertaiment"
Cons: "the food was pretty much the same that we had during our previous flight from Moscow to Frankfurt and of the same mediocre quality. the plane was freezing cold - this was the first time in my frequent travels that i had to use the provided blanket. My girlfriend used 2 of them. When I called the flight attendant for the extra blanket using the bottom nobody showed up - I had to stop an attendant passing by to get the extra blanket."

Pros: "Boarding was fast Crew was polite"
Cons: "There was no entertainment on board!!!!!!"

Pros: "Once I got on the plane, everything was fine and easy. The airport drove me crazy and the lack of confirmation on my ticket was more than annoying."
Cons: "The late notification of a change in gate number and the lack of confirmation that I had a reserved seat on the flight. I was kept in suspense right up to the minute I boarded the aircraft. Very nerve wracking."

Pros: "Liked all about the flight except the delay, but got good treatment from airline during extended trip"
Cons: "Plane was late to depart, missed connection in Frankfurt"

Pros: "Every crew Member show care and respect"
Cons: "I Did Not have Any unpleasant experiențe after 9 years coming back to Cluj"

Pros: "Plane not full so we hat an extra Seat"

Pros: "excellent flight crew, and entertainment options. My husband lost his boarding pass in between connections and staff was able to help him out and even was able to arrange that we sat next to each other."
Cons: "Transferring flights it was difficult to make it to our flight on time. More snack options would be nice."

Pros: "Crew very attentive"

Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Cons: "The security in Frankfort was hard and unbelievable. Don't recommend to do connecting flight throw Frankfort and then continue to midel east."

Pros: "It was a relatively short flight. Boarding went well and efficiently. Flight crew was attentive."

Pros: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Cons: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."

Cons: "Small plain and food was very bad"

Pros: "only negative was whining child whose parents did not seem to care if whole plane was disrupted. Had tv available so watched olympics most of way home. Also, beer or wine with dinner"

Cons: "Seating to small and tight I am only 5'11 175 lbs"

Pros: "I was travelling with small kids and I was asked t be boarded as first one. Therefore myself and kids were not required to queue"
Cons: "As I was with two kids when doing checked in I was not able to have three seats next to each other. I was required to negotiate in plane with another passenger to change the seat"

Pros: "Service"
Cons: "Food"

Pros: "The plane was very comfortable, and I had plenty of space, because I was sitting near to the exit door. The service and the crew were just great. I love traveling with Lufthansa."
Cons: "n/a"

Cons: "Too hot"

Pros: "The entertainment was great"
Cons: "The tray was a bit close to my tummy."

Cons: "The cabin crew was unfriendly."

Pros: "Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."

Pros: "Price is great"
Cons: "Lost my luggage"

Cons: "Flight was delayed an hour"

Pros: "The crew remained quite calm and polite in a stressful situation, and they gave us free food and drinks for the inconvenience."
Cons: "There was an issue with plane's landing gear so we were delayed by over 2 hours (where we just sat in the plane on the tarmac) and we had to fly with the landing gear down the whole time. This meant we had to fly at 12,000 feet the whole time so it took longer, no luggage was brought on the plane, and passengers had to be moved around to redistribute weight, but we were never really told why or what was going on in terms of how it all worked which was quite scary. I'd say close to half the passengers actually got off the plane because they didn't feel safe flying. We got in over 4 hours later than anticipated with 0 luggage. Overall the flight was very scary and now we have no luggage. Had the option of having out luggage delivered the next day or a $100 travel credit. No credit or any compensation if the luggage was delivered."

Pros: "Great flight, quick, efficient, good service & on time."
Cons: "In flight entertainment was unavailable- solely GPS map was accessible on in flight entertainment."

Pros: "We were on a Boeing 737-800 which had lots of legroom in economy seats. Great plane, and the pilot made up time on our flight. Arrived early. Crew was great."
Cons: "One flight attendant came through the cabin at the beginning of the flight with the offer to purchase food and that was that. Six and a half hours we got pretzels or cookies."

Cons: "Late, late, late. No window, and prisoner in my seat!"

Pros: "Baggage didn't get lost."
Cons: "Boarding gate attendant was rude. Announced boarding for infants, then got annoyed when me and my wife went up. Queue had formed for general boarding, she wanted to board that line first...for whatever reason. Onboard flight attendants were rude, I stood in the galley for 30 seconds to wait for my wife to change our baby in the washroom and was asked to move back to the cabin. Flight attendants were just eating their food back there, not working at the time."

Pros: "We upgraded our return flight to Plus. The extra space is great."
Cons: "Compared to our flight in, this was lacking a bit. We were only offered beverages one time, the flight attendants didn’t come to clear our waste. They were just sitting at the front in their seats and one was playing sudoku through a lot of the flight. If we hadn’t had such a great experience on the flight in, we may not have noticed the difference but this time it was noticably less attentive."

Pros: "Kayak and the WestJet app are a great combination. Overall the trip was excellent. No food (just a light snack from Toornto to Montreal) and no entertainment, but the flight was pleasant."
Cons: "No food, no usb for charging."

Pros: "Crew was helpful and friendly."

Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."

Pros: "All staff were friendly and helpful.i"
Cons: "I was told at the ticket counter in Boston that my checked bag would go straight thru to Vancouver and I would not need to pick it up in Montreal. when I got to Montreal I was told to go to baggage claim and pick up my bag, which I did."

Pros: "On time! Roomy cabin space and leg room"

Pros: "Crew is always great."
Cons: "The Encore planes are the cramped, noisy and slower Q400. If you request a window seat expect the possibility that you won’t be able to comfortably place both feet on the floor. Added bonus, to balance the plane they sometimes need to request passengers to move from the front to the back which slows down departure times."

Cons: "Horrible trip. Never again"

Cons: "Flight crew arrived late delaying take off"

Pros: "O"

Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"

Pros: "Easy boarding. The crew helped me with the car seat that was blocked with the seat belt. We got all our luggages in a short time and in good condition."
Cons: "WestJet connect not available on that flight. Bad weather in Montreal (scary landing)."

Pros: "Nothing"

Cons: "lack of information due to delay"

Pros: "Nothing"
Cons: "Flight was cancelled unexpectadly. Notified 4am with no resolution but to fly out almost 48 hours later."

Pros: "Punctual departure. (Made my international connection in plenty of time)"

Pros: "Nothing"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."

Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."

Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."

Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"

Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"

Pros: "On time"
Cons: "Very narrow seats"

Cons: "plane just stood and everyone just sat on the plane for a solid hour an a half. I almost missed my connecting flight with another airline."

Pros: "Excellent crew - very friendly and witty!"
Cons: "Not enough space. Delayed"

Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."

Pros: "You pay for what you get. WestJet staff are always wonderful. The fligh is a flight."
Cons: "Was't a problem with WestJet. However if ever departing from Vancouver don't rely on the wait times provided in the airport. Give yourself ab addition 30 mins extra."

Pros: "Basics of chips or pretzels as one food offering"

Pros: "on time and couteous"
Cons: "cramped and the seat was not padded"

Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"

Pros: "I arrived early to insure that I didn't run into the same troubles as my previous flight when I missed my flight through no fault of my own. This flight was much better organized and went without any issues."
Cons: "I like the concept of boarding a plane by zone however if Westjet doesn't enforce it then the zone loading is nothing but theory. Time to put it into practice Westjet."

Pros: "Finally sleeping in my bed in Montreal"
Cons: "Cramped seats , no elbow room , could not sleep , very difficult to sleep - muscle pain in shoulders lead to nerve impingement and numb arms . If westjet cared about their reviews they would offer an upgrade on my return to make a fair judgement again their product line"

Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"

Pros: "Great atmosphere... entertaining staff, very pleasant."

Pros: "In-flight crew was great!"
Cons: "Manager and crew at the check-in counter are incompetent!!!"

Pros: "Humor of the flight attendants #Joeneedsaraise"
Cons: "Delayed by 2 hours."

Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Cons: "Cancelled"

Pros: "Comfortable newish aircraft. No entertainement, but it is ok for a short flight; same with food."
Cons: "They misplaced my luggage, I received it about 36 hours later. Most important: they never called me for updates (contrary to their own information sheet). I had to call several times; their online follow-up is badly set up, too."

Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"

Pros: "I forgot sparge photo on the plane and only realized this when i was picking up my checked bag. A crew member was able to get it off the plane and bring it to arrivals for me. I was very thankful."
Cons: "Seating was tight; I was a little too close for comfort to the passenger on my left."

Cons: "It was as if the baggage fell of somewhere from the plane and came in contact with water."

Pros: "Friendly staff"

Pros: "It was a last minute trip, but I was able to bookwhat I needed fairly easy. I was given a lot of options as far as time and price."
Cons: "Sometime a lot of options can be a little stressful and/or overwhelming, but kind of expected with this type of booking site."

Cons: "Nothing significant"

Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."

Pros: "Nice plane looks new"

Pros: "Excellent pods on business and very good food and service"

Pros: "Getting off"
Cons: "Sore all over and a lousy cough"

Cons: "Pas assez de films et séries en français . Pas assez de comptoir Nexus en fonction à l’aer De montreal(2 seulement)"

Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."

Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."

Pros: "everything"
Cons: "few movies"

Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."

Pros: "Flight crew attitude was excellent, comfort in premium class was very good."
Cons: "Entertainment, choice very limited, bring your own. Space for carry on luggage limited. They should not allow passengers to have more than 1 carry on."

Cons: "This was an overnight flight but for those of us in the back of the plane (near this staff hangout section) there was no rest. They were speaking loudly, sometimes over each other, as though at a house party for the duration of the 5 hour OVERNIGHT flight. This isnt the second time I have flown long distance with Air Canada and the 'frat party' in the back occurred on both flights. The first time was much worse-12 hours from Seoul to Toronto- with the party going on the entire time. LOW BUDGET service and attitude at major carrier prices."

Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."

Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"

Pros: "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."

Cons: "there were no complimentary snacks"

Cons: "Passengers checking luggage are better off waiting in the economy line - it moved much faster than the business class line."

Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."

Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."

Pros: "Flew to and from LHR with Air Canada after flying Air Transat for years. Both flights were professionally managed with the crew in constant availability. Not over the top cheerful, but ready to attend to requests calmly and with attention.beverages etc. were readily available."
Cons: "Low-quality food and small portions for a 9 hr flight."

Cons: "4 hour departure delay"

Pros: "Nothing"
Cons: "Everything. Plane was ready to leave on time but had a delay of almost an hour due to construction in Toronto. Connecting flight was held in Toronto and despite getting to gate almost an hour before departure, they changed passengers to another flight causing total delay of four hours. Air Canada staff were indifferent and uncaring. Unfortunately with no real choice in airlines to Newfoundland we are stuck with Air Canada."

Cons: "Constant gate changes. Getting a seat number assigned was tedious"

Pros: "Not anyone's fault --- delayed due to Fog. Then on rout to Ottawa when they started selling food, they ran out of the main breakfast meals and or cheese plates by isle 19."

Pros: "Seats very hard to sit in for 5 hrs."

Pros: "It would seem that if you are seated toward the rear of aircraft the likely hood of your overhead storage compartment being available to you are pretty remote. There doesn't seem to be any adherence to baggage size regulations and consequently passenger start jamming their bags in other people's allotted compartments. The problem seems to cascade the further back in the plane you go. Very fxxking annoying and you are left holding the bags so to speak!"

Cons: "No food options, only beverages. Checked luggage is extra. It's a shame we're constantly losing services with flights but the costs remain the same."

Cons: "Crew service"

Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"

Cons: "Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night."

Cons: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."

Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."

Pros: "Flight was fast."
Cons: "The plane was not clean, there was debris on all the seats. It was hot and smelly. I'm not sure if passengers brought food but very overpowering and gross. I wanted to vomit the entire flight."

Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."

Pros: "Flying in the air"
Cons: "Promising the mob my first born son to pay for a flight home"

Pros: "Air Canada is a wonderful airline for the price!! Seats are comfy staff is excellent. Food is decent."
Cons: "Food wasn't great but what do you expect it's on a airplane."

Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."

Pros: "Let the announcements be delivered in both language successively."

Cons: "Kid crying and yelling the whole flight"

Pros: "The crew are very friendly and helpful."
Cons: "Seats are very small with little legroom. My husband is 6"1 and sat in a middle seat. His knees were jammed into the seat in front of him. Full flight so he could not be reseated. There is no entertainment system which was ok since it was a red eye flight. I've have flown on many local and international carriers and the space on this aircraft was amongst the smallest I've come across."

Cons: "very comfortable flight with free movies."

Pros: "The trip from Toronto to San Francisco was better than the San Francisco trip because the return trip was on a Boeing 747 and a much more comfortable than the Airbus."
Cons: "The Airbus red eye going to Toronto was too cramped so it was not very relaxing. The planes are not clean. I'm glad I have wipes to clean the table tray because it was messy."

Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."

Pros: "That we arrived on time"
Cons: "The food was terrible, the service was grumpy, and one of the carts hit my shoe so hard that it tore it."

Pros: "NOTHING"
Cons: "EVERYTHING"

Cons: "I find it very strange that you have to pay extra to ship a bag. Air Canada advertises that all fees are included in their fares. However you are getting hit at the back end after you make your booking. Just about everyone travels with a bag to ship. After having to Leave fort Mcmurray due to loosing our home we had to pay an extra fee to ship three bags. It does not do much for the image of Air Canada be a leader in the industry and be up front all the way."

Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."

Pros: "Better plane than previous"
Cons: "Had to be rerouted to Calgary because I missed my connection"

Pros: "Not much"
Cons: "Check in crew was late starting . Boarding was rushed and just not smooth . Entertainment was outdated . Flight attendant forgot to provide food request and had to be reminded. Time to get rid of business class and have upgrading more affordable. I will try hard to not take Air Canada in the future. Westjet and JetBlue are so much better in all respects."

Pros: "On board service Comfortable seating and space On time dep. & arrival"
Cons: "None"