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Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Cons: "Bigger seats the new ones are way to narrow"

Cons: "Still don’t have my luggage yet"

Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."

Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"

Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."

Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Cons: "Fix the damn KIOSKS at Vienna!"

Cons: "Not being 1 hour late"

Cons: "Staff rude and short"

Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Cons: "Boarding was very slow."

Pros: "Good for both."
Cons: "Bigger seats."

Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "Nothing"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Pros: "KLM staff is great"

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Cons: "Turn the lights on early making it hard to sleep"

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "Light snack and complementary wine"

Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Cons: "Our lougage did not arrive"

Pros: "Face recognition was amazing"
Cons: "Too hot on plane"

Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"

Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."

Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Pros: "Everything excellent. Comfortable seats in business."

Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."

Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"

Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Cons: "Delayed!"

Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Cons: "They stole my money"

Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Pros: "Good multi media access and content"

Cons: "Two hours delay in the start."

Pros: "Everything. Staff incredible."

Pros: "Eveything is well arranged"
Cons: "Nothing"

Pros: "Easy airport business"

Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"

Cons: "Overall it was good"

Cons: "My seats were preassigned and at 24 hour check In you have to pay to change from economy to economy into a available seat. Make no sense and is rude. Very disappointed in WestJet and I’m anElite member."

Pros: "Every thing"
Cons: "Nothing"

Pros: "Very informed process of why delays were happening."

Pros: "boarding"
Cons: "transit"

Cons: "Check in and getting boarding passes"

Pros: "Airplane was comfortable."
Cons: "4.5 hr delay in Hong Kong airport."

Cons: "Seats are so small"

Pros: "So now we check in on line. Check in at Terminal 2 Then at the gate the West Jet staff do repeats calls asking for people to check in. The shuttle from Terminal 2 to 3 seems unnecessary, especially with the set of stairs to bus shuttle. A bit dangerous to line up on stairs especially for the elderly managing bags etc. Lower price on checked bags and you will not have to do repeated call out for volunteers."

Pros: "West jet staff helpful on plane accommodating my husbands eed for more space."
Cons: "Our seats were pre booked by west jet in a window and center seat my husband is 6’5 and needs to have an aisle seat. We were charged to change these."

Pros: "Great airport, friendly and helpful staff. Onto e departure and arrival and very little baggage wait in Vancouver"
Cons: "Nothing"

Pros: "Did not expect anything but it was actually good and pleasant."

Pros: "Clean planes, positive and a bit funny attendants, easy in boarding. Service that is wonderful."

Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"

Cons: "Crying baby behind me, man sitting next to me was sleeping on me, when I asked to switch seats, the response was “sorry.. are you ok though?”"

Cons: "Nothing."

Pros: "The stewards and stewardess were fantastic."
Cons: "Its a little cramped in the seats."

Pros: "All else was great."
Cons: "It was too hot on plane. Had all vents but still too hot and stuffy."

Pros: "Arrived safely."
Cons: "The fact that planes still aren’t loaded back to front slows down any chance of efficiency. You’re slowing your own business down by not using common sense. Lots of turbulence on both flights."

Pros: "Quick"
Cons: "I accidentally seem to have picked a middle seat instead of the window"

Pros: "Arriving early."
Cons: "Uncomfortable seats."

Cons: "No headsets Ran out of several of the food items -- I was in row 10 and they served from the front.... A bit disorganized boarding process but it was Mexico ... Comfort? The seats are way too crowded, and the guy in front of me put his seat all the way back so it was very uncomfortable."

Cons: "We waited almost an hour to get our luggage"

Cons: "airport did t have air conditioning and there is no room in the overhead compartments propeller planes are unreasonable loud"

Pros: "helped me find my bag when another airline lost it."

Pros: "The wifi inflight service"
Cons: "No food, only snacks."

Cons: "the 3 hr security line up"

Pros: "Not very much"
Cons: "West jet delay caused me to miss air cananda connection. They offered no help in rebookong/hotel vouchers"

Cons: "No vegetarian stuff inflight. Plz suggest to westjet."

Cons: "Overhead bins were full so as a result my carry-on baggage ended up in the cargo hold. And they treated me like it was my fault. Because of that I had to wait for it at the baggage carousel and I missed my Ferry. Pretty pissed about that."

Pros: "Staff at WestJet are the best!"

Pros: "Overall everything"

Pros: "No Comments."
Cons: "The Female Stewardesses either conveniently did not see me sitting in the middle row seats, or perhaps had other alternative means. I felt totally and absolutely ignored, particularly when Meals and Beverages were being served."

Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"

Pros: "Staff"

Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"

Cons: "They automatically gave me the window seat"

Pros: "Bell's live TV is probably the best feature!"

Pros: "Nothing"
Cons: "Nothing"

Pros: "It was fast, friendly and over all made me impressed."

Cons: "Hour+ delay"

Cons: "You had to have a computer / cell phone to see the movies. In their next fleet of aircraft Westjet should go back to big screens or back of seat screens and have the computer option there as well."

Cons: "6 hours delay"

Pros: "Poor"
Cons: "Luggage did not arrive in Pisa. No big concern expressed or info given in support of what I could spend to get essentials. Poor communication. Need an English speaking BA employee to sort these messes out. My luggage was to go from Londod ON Canada to Toronto Canada to Heathrow UK to Pisa. Made call in evening and part of info I had given at airport as to my hotels to receive luggage when found was not communicated in the computer.Luckily I called."

Cons: "Was too hot"

Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."

Pros: "It was a good experience and I will fly them again!"

Pros: "Each seat has an electric plug with a USB port. The plug itself seems to work with an international electric adapter but the USB port came in handy."

Pros: "Too many delays."

Cons: "Had to follow behind other planes to get our turn to take off. I almost threw up because of the smell of exhaust. And it was a very wobbly take off."

Pros: "There was enough leg room and boarding was done reasonably quickly."
Cons: "The flight was delayed by 15 minutes without explanation."

Cons: "The flight itself was great but it was very late in starting due to technical problems with the aircraft."

Cons: "Seat cushions"

Pros: "Great crew!! Super nice"
Cons: "Food"

Cons: "I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!"

Cons: "Uncomfortable and small space for the travelers"

Cons: "Improve seat comfort"

Pros: "The variety of food for purchase was nice!"
Cons: "THERE WAS NO WIFI ON A 6HR FLIGHT!!! omg its 2019. mind blown."

Pros: "Overnight flight so slept. Flight attendants were friendly and helpful."
Cons: "Cramped seating. No entertainment."

Pros: "The flight was uneventful, lucked out with exit aisle."
Cons: "Boarding took way too long. Typically an airline will ask people to voluntarily check their overhead luggage free of charge if they know it's a full flight, not on this flight. Instead, they tried to get everyone to board with luggage in hand, then once they realized there was not enough space they asked people to hold on to their luggage while they came through the plane to tag it and stow it below - very inefficient and made the boarding process crazy as people tried to make their way around luggage that was sitting in the aisles."

Pros: "Exceptional service and staff"
Cons: "Food isn't usually this subpar."

Cons: "Being delayed 10 hours"

Pros: "If there is good weather, everything will run smooth and on time."
Cons: "Be aware of the snow... My flight from YUL (Montreal) to FLL was delayed 4 hours!! The inbound flight was diverted to Toronto just because of ONE inch of snow in Montreal Airport."

Pros: "The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada."
Cons: "on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job."

Cons: "It was good"

Cons: "No one smiles"

Pros: "The vegan meal was tasty"
Cons: "Boarding was chaos. My partner’s entertainment screen would not work so I was not in a position to use mine. Air Canada doesn’t understand vegan. Offered us egg and cheese for a snack. Typical air travel. Long live the train."

Pros: "From NGO to Vamcouver arrived after City's tours left 30 min. earlier, but back to Vancouver to Tronto too early for a good visit of City, when ariving Toronto at 1:30 am, and no connecting flight till 7:00 am. Agents at Toronto gate was not nice, which was unfortunate because all othr AirCanada agents were nice and flights were smooth."
Cons: "Connecting flights were not convenient. First time AirCanada, and Kayak. Seemed I got a bad set of flights returning. Going was good. Got tricked. Suggeston of flights may have been available but did not know. Need more research in next trip. Agents, contracted agents at ticket counter in Atlanya, were very helpful. They were superve in helping me when a traffic accifent shut doen for 2 hrs and I was late on arriving at Atlanta airport."

Pros: "Plenty of Entertainment Choices"

Cons: "Flight cancelled on Monday due to runway repairs. Rebooked to Wednesday."

Cons: "Flight cancelled on Monday due to runway repairs. Rebooked on Wednesday. I could walk faster."

Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. AC put us in a hotel for the night. Thanks for the $15 dinner voucher. Almost paid for the salad. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."

Cons: "Long line and few staff at immigration. Need twice number of clerks"

Pros: "Flight timings were perfect for my schedule. Boarding and departure were timely as well."

Pros: "The flight was perfect. Stress free. I will definitely get it again."

Pros: "The entertainment on the air Canada app had good selection bjt i couldn't vet it to play after selecting tv, I movie, or podcast. There was no in flight movie to choose from either."

Pros: "Departure was right on time. Arrival was right on time"
Cons: "Flight was a bit bouncy! Only got a free drink, no free snacks like pretzels or something."

Pros: "When I finally got to the US Customs agents they were actually quite nice. This has been my experience with US agents in Vancouver and Philadelphia as well. Yesterday they were especially cordial, while at the same time quite professional. Made me proud to be a US citizen."
Cons: "Don't know what could be done about it, but the security liine was the longest I've ever seen. I've come home from Vancouver many times before, and most times I fly direct to the USA from YVR, where things are much better. Don't think it's Tornoto's fault.....but, yesterday's experience with the security line makes it unlikely that I will come back home this way again."

Pros: "It boarded and arrived on time."
Cons: "There was no snack unless you paid for one."

Pros: "I found the crew in this flight very accommodating and pleasant......"

Pros: "The service was overall really good!"
Cons: "The only thing that put me off was my boarding group number."

Pros: "Flight was on time."
Cons: "Six years ago we flew Air Canada from Athens to LAX with no seat back screens. We thought they were in the process of updating. Here we are six years later and still no seat back screens on an 11 hour flight. What are they thinking? Food and service were also very mediocre. Will not fly Air Canada again."

Pros: "the staff was wonderful"
Cons: "no entertainment on flight 10 hours bored to death"

Pros: "we sat on the airplane for over 3 hrs , waiting for someone to clean the waste water from the plane.! it was very alarming the lack of service , never seen anything like that before !"

Pros: "Reaching my destination, that's the only thing I was happy about"
Cons: "The plane is old and seat are close to each others, it wouldn't hirt if they make extra space, afterall it's a long flight!"

Cons: "Lousy food and no snacks"

Pros: "Loved the premium economy seat! Would definitely fly again with Air Canada. The first meal was very good. The snack wasn't too exciting. Skipped last meal."
Cons: "Complimentary earphones! They hurt and the sound quality was horrible. I couldn't hear the words when I tried to watch a movie. I ended up having to borrow my kid's kiddie headphones. I would tell anyone flying w AC to bring their own ear/headphones!"

Pros: "Great, new aircraft, entertainment system much improved"
Cons: "Business class boarding was slow, behind the people pretending to need advance boarding (but who recover on the plane and spring to their feet (vs waiting for assistance) at the destination and charge off unassisted. AC is pinching pennies (e.g., to save 2 cents/breakfast they omit the tomato relish that used to keep the omelette from seeming dry)."

Pros: "Was on time"
Cons: "Entertainment console didn't work"

Cons: "I paid for a flight on a Lufthansa plane, not an Air Canada plane. There was a two hour delay on the flight that I was not informed about. There was also no organization for boarding the plane, and you had two flights going to the same place boarding at the same time."

Cons: "My flight was delayed all the way up until 11:40pm."

Pros: "Crew members were very helpful and friendly."
Cons: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."

Pros: "Crew was nice"
Cons: "Air Canada lost my luggage, didn't get it back for about a week after I came home."

Pros: "Nothing"
Cons: "Everything from customer service to flight."

Cons: "0"

Pros: "Once again, attendants were pleasant. Plane was clean"
Cons: "No snacks served, only beverages. We could have at least received one bag of nuts/chips for the flight."

Cons: "Flight was cancelled. I had to rerouted through New York and missed connecting flights"

Pros: "Nothing"
Cons: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."

Pros: "boarding was quick, organized."
Cons: "my in-seat personal tv was broken. If there hadn't been other empty seats, I would have had to sit with no IFE the whole flight."

Cons: "Trying to take off twice and warning lights came on. We had to sit in the plane for an extra 1.5hrs and an additional hour in the terminal. Third time was a charm"

Cons: "USB outlets at seats, footrests in first class"

Cons: "The cabin pressure gave me such a migraine, I couldn't think"

Cons: "Friendlier service."

Cons: "The plane was just too darn hot and the fans were barely working. All of us were melting."

Cons: "Seats where horrible, the plain was delayed and no one made announcements regarding the reason or any updates, the plain felt cramped"

Pros: "Love the ability to watch films on my device by way of United WiFi"
Cons: "Better snacks"

Pros: "Better staff"
Cons: "Still terrible"

Cons: "If the power outlet works reliably, it would be much better. The toilet was really small."

Pros: "Everything was great except for the food."
Cons: "The hamburger bun was hard as a rock."

Pros: "Every day they take more away from us....the paying customer. ALL major carriers are becoming LCC ( low cost carriers ). Are there no real domestic airlines left. I REALLY miss Continental."
Cons: "I used to enjoy flying. Now I dtead it. There is NOTHING to look forward to. These days you get to pick lhe lesser of all evils. Is there an airline out there that REALLY wants me as a customer???"

Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"

Pros: "On time"

Pros: "Service and flighr smooth"

Cons: "Delays"

Pros: "I arrived safely."
Cons: "It's a zoo. It's a DIY of checking in and checking your bags in. No staff is around to help. You are on your own. Unorganized."

Cons: "My seat had garbage on the seat, on the floor and in the front pocket"

Cons: "Late late late. Had to run to get my connection. Not Uniteds fault though. SFO too busy. Will avoid in future."

Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."

Pros: "Everyone and everything was great"

Pros: "Delay"
Cons: "Delays"

Cons: "Staff was not overly friendly and carried few smiles."

Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."

Pros: "Cheap fare"
Cons: "Nothing"

Cons: "Staff was rude and it was some what ok"

Pros: "The morning cookie was good."
Cons: "It was dirty."

Pros: "Alaska's coach seats were a dream compared to united"

Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"

Pros: ".same as above."
Cons: "Second leg was delayed an hour to replace an O2 tank in the back. I understand that things break, but waiting an hour for a "simple fix" is a bit much"

Cons: "Again, upgraded to first to be more comfortable now that i had food posioning, the seats were so hard my back and butt. Not doing that again."

Pros: "I arrived"
Cons: "Tsa yelled and embarrassed me for no reason, expensive food, janky airplane, no ammenities"

Cons: "Showed up at airport w 2 15 yr olds traveling alone. We're told we needed to pay $150 each way. We were NOT told when tix were purchased. Accused of lying about the girls ages when we booked. Tix were booked and paid by two different parents and times. Agent relented and waived fee. At the gate we were again challenged and had to go thru it all again. No more United for us!"

Cons: "Confusions on dates from Internet. Your site usually sets its own dates without confirming."

Cons: "delayed"

Cons: "Charge for tv!"

Cons: "I nearly missed getting a cup of ice as the refreshment cart went up the isle. The attendant tried to give me a small sack of "snacks" instead. I had to repeat myself, over the back of our seats, two more times before I got my cup of ice. I said Thanks! But the look on the attendant's (male, black) face said I wasn't "welcome"."

Cons: "Should load the plane from the back rather from the front. People in the back can sort their stuff while still be able to load people into the front."

Cons: "Having to pay for Internet sucks"

Cons: "They lost my suitcase."

Pros: "Same as above statement."
Cons: "Pilot landed the plane a little on the rough side. The Tarmac was definitely felt."

Cons: "N/a"

Pros: "While waiting in the terminal for everyone to board and the plane to be cleared you got your options of watching everything on the Direct TV headrest screens. It was interesting to see what people watched at 1am (4am my time)."
Cons: "Received another handful of snack mix, which was fine. At least I knew not to eat it this time. Once the plan took off, the headrest screens asked you to pay some ridiculous amount of money to watch them for the hour that we were on the plan. I wasn't surprised, but I never found out who killed the lady in my show. Bummer."

Cons: "Horrible overlay"

Cons: "My luggage got lost! No water offered!"

Pros: "it was very comfortable"

Cons: "No room in the seating, nor in the overhead."

Pros: "same as above"

Pros: "I would like to have a movie for free"

Cons: "You had to buy food or snacks and buy tv connection seats are super uncomfortable"

Pros: "Lining up in groups"
Cons: "Nothing"

Pros: "Large plane very comfortable"
Cons: "Nothing"