Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport
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Scores according to KAYAK customer reviews
Pros: "Crew were helpful"
Cons: "Everything was great"
Cons: "Hello, I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again. On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests."
Pros: "It was a huge plane, normally on my trips from Toronto to Calgary its a six seater plane. I really enjoyed it being and 11 seater per row, with more leg room, a window seat, and no one in the seat beside me! Made for a much more comfortable experience. Was not what I expected for the price I paid for it. Was very please by that."
Cons: "Better, healthier food choices would be nice."
Pros: "Quiet flight. Great landing. Excellent staff on board"
Pros: "Crew went out of their way to be extra helpful and accommodating, helped us reorganize seats to put our family together"
Cons: "They lost my luggage in transit from Toronto to Calgary"
Pros: "Yes the crew was great. They explained everything in good detail. Came around with drinks and snacks twice"
Cons: "Nothing really. It was all good"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."
Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."
Pros: "Nice plane, comfortable"
Cons: "We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal."
Pros: "Maybe not Westjets fault but one of the affiliated companies. Loading up for Cranbrook, I could over hear the baggage loaders day, “we’re overweight”. Next thing you know, 4 people are short their luggage at the final destination. Takes one day out of my vacation."
Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"
Pros: "Plus section is very comfortable and service is very good. Food is so-so, but included in the Plus ticket price as are drinks. The flight attendants are always very accommodating and friendly and do a great job. I didn't use the entertainment system."
Cons: "Didn't care for the Turkey Crossient sandwich. All processed "Turkey" and very salty."
Pros: "Attendants were great - left on time and arrived on time. No problems."
Pros: "The flight itself was okay. Nothing bad to say."
Cons: "We didn't know that you need an app to watch movies on your own devices with West Jet. Y u need to download the app before you get to the airport, because the WiFi doesn't work at the airport or on the plane. I don't have data on my phone or tablet."
Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."
Pros: "Nice seat mates. Very good baby with attentive parents nearby."
Pros: "paying for plus was a nice bonus on this flight, given it was sold out."
Cons: "Delays in getting airborne. Also, the 30 minute wait for our bags in Calgary was ridiculous"
Pros: "West Jet just runs a relaxed yet professional airline. They are just more laid back and accommodating. You can use any bathroom on the plane as well which is huge on those rare times you need to use it. They are funny and chatty and seem to enjoy working together which all translates to a less rushed and relaxed experience for us the passenger. I really can’t complain....I had an entire row to myself....the best you can hope for, when riding on a plain for hours that’s like winning the lottery!"
Cons: "No complaints for sure"
Pros: "On time departure, friendly and accommodating in-flight crew, very good included meal, clear and concise announcements from the first officer."
Pros: "Quick boarding, friendly crew."
Cons: "Not enough legroom."
Pros: "I liked the fact that all the movies food and beverages were included in my Plus seat."
Cons: "This was my first time booking a PLUS seat and never realized that row 2A seat sucks. Its a bulkead row seat that is by the window. This seat was worse to sit in than any other seat on the plane. This seat is located were the plane starts to curve in toward the front of the plane reducing the seat width, I have a 33" waist and it was tight. The arm wrests in this row don't come up as they stow your table, as well the leg room is only as good as a regular seat because of the bulkhead location. So FYI do not book this seat on a long flight."
Pros: "There was one nice, friendly flight attendant. Nice to have a variety of beverages and pretzels offered (I feel I don't expect this anymore from domestic flights-- usually just expecting the coffee or water option)."
Cons: "The seats were up there with the most uncomfortable I've ever experienced--mostly due to the lack of ability to recline. I feel a four hour flight is sufficiently long enough to provide people some space to relax. We were delayed for whatever reason, lack of communication from staff to the passengers that were boarded really quite early (perhaps too early). One of the staff, while nice enough, was being a bit snarky to people as they were trying to, what I thought was helpfully, give them their garbage."
Pros: "Excellent from phone courtesy to every aspect of travelling with them."
Cons: "Well organized. Courteous at every step. Other airlines should emulate them in every way. Travelled all over the world and would rate them as best so far."
Cons: "Both my flight to Toronto and my flight back to Vancouver were delayed by more than five hours."
Pros: "Selection of entertainment good."
Cons: "Last minute seat changes at loading time. Seats must have been randomly selected because couples previously seated together and on the same locator number were now separated. Many of the couples and family members were left to work with other travellers who were facing the same situation. Families with children?"
Cons: "I had a very rude and mean flight attendant. I was yelled at and wasn’t offered any beverages or food afterwards. I was ending a phone call with the rcmp and without rudely hanging up on him due to my truck being stolen and being out of the country for 11 days. I was yelled at from 6 rows away in a very arrogant rude tone for the whole plane to hear. I was embarrassed and uncomfortable for the rest of the flight as well as being in a bad mood. Not being offered any beverages or food afterwards also made for a long flight. Was not impressed in the slightest as I fly with west jet every week and have never had such a rude flight attendant."
Pros: "I am mute and the staff did a good job of understanding that and accommodating the way I communicate. (still wish more staff knew American Sign Language; that remains the best flight ever)"
Pros: "I checked-in at home and went to the gate directly. It saved me time. Boarding was not closed until the last passenger was on board. They were picking out passengers close to boarding time from the security line to get them to the expedited line. The flight was ahead of arrival time."
Cons: "They checked-in my carry-on luggage They were out of some sandwiches very early."
Cons: "WestJet offers very few services."
Pros: "On time"
Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."
Cons: "Everything. FIVE hour delay no apology no meal served and absolutely rude customer service by flight attendants. Will never ever travel at West Jet."
Pros: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Cons: "Could have ended our trip together but we were separated"
Cons: "4 hour flight at dinner time. No food. What were they thinking? They ran out of sandwiches after the first row of passengers. Why even bother with menus when there is no food to support?"
Pros: "The overall professional service"
Cons: "Cannot pinpoint anything"
Pros: "Boarding was very efficient"
Cons: "The toilets were very dirty"
Pros: "Please continue this route, we love belize. Only airline flying direct."
Pros: "Not much"
Pros: "The staff was amazing !"
Cons: "Nothing earthing was maxing"
Cons: "No free entertainment at all. No meals provided. No blanket or pillows provided. Felt very very cold. We should have been informed about this in advance so that we could have been prepared."
Pros: "Always enjoy traveling with west jet"
Cons: "Access to internet"
Pros: "Everything was okay"
Cons: "My boarding was no so good. However all went well."
Pros: "Staff is good."
Cons: "Wish they had the tv's on the seat backs. Always struggle to get the app to work. Cuts out."
Pros: "crew was awesome - captain gave us updates"
Cons: "scheduled to land at 9. Landed at 9:30 - then WAITED for a gate. Finally off the plane at 10:14. that ISNT ok!!"
Pros: "Crew was friendly and boarding was fast and easy."
Cons: "My luggage did not arrive with me."
Cons: "Seats very narrow. Baggage took a long time to load which delayed departure."
Pros: "The movies."
Cons: "Seat size"
Cons: "Terrible seating and washrooms."
Cons: "Unable to change the star rating. They were preselected."
Pros: "Got an upgrade to premium economy"
Cons: "Everyone on the plane was freezing and the crew could not do anything about it"
Pros: "Boarding nice and efficient"
Cons: "Breakfast options a bit limited"
Pros: "It left on time"
Pros: "the flight crew offered us as many drinks as we'd like which was nice."
Cons: "the seats were quite uncomfortable even though it was a 5 hour flight. there was no food on flight other than for purchase, too expensive."
Pros: "On time"
Cons: "Sepeated seating with my wife"
Pros: "entertainment system worked well"
Cons: "USB charging jacks didn't work in my seat or the person next to me; long delay offloading due to lack of gates"
Pros: "The movies and entertainment offered in the screen were alright."
Cons: "We were delayed over an hour because flight got in late from Halifax, I get it, stuff happens. Then once boarded we sat there for another 45 minutes. The pilot comes on over the speaker and explains we aren't leaving because the crew didn't have the proper paper work in the cabin..."
Cons: "Why don't you give away cookies too?"
Cons: "This was an overnight flight but for those of us in the back of the plane (near this staff hangout section) there was no rest. They were speaking loudly, sometimes over each other, as though at a house party for the duration of the 5 hour OVERNIGHT flight. This isnt the second time I have flown long distance with Air Canada and the 'frat party' in the back occurred on both flights. The first time was much worse-12 hours from Seoul to Toronto- with the party going on the entire time. LOW BUDGET service and attitude at major carrier prices."
Pros: "Good normal flight."
Pros: "Everyone and everything was outstanding! Completely opposite of every experience I've ever had with Air Canada! They finally get it! Treated us like we were people and valued customers! Amazing!"
Cons: "I got notice at two thirty in the morning while I was sleeping that my flight was cancelled and I was put on an earlier flight, so when I woke up and checked messages my flight was leaving in 90 mins and I needed to get it to make my connection. I almost didn't make it."
Cons: "Flight re booked"
Cons: "My tv had no sound even after the reset and New headphones."
Pros: "Nice plane and crew."
Cons: "Nothing really"
Cons: "Asked for a blanket and was refused. Told to buy one for 7$. I just got off another air Canada flight from Rome and they were on every seat. Suddenly I can't use one? Arrived and my luggage was not there. The baggage loss customer service is in India. They were not helpful or competent. 6 days later and I'm still waiting fir my bag. You guys really dropped the ball. I will not use air Canada again if I can help it."
Cons: "Uncomfortable seats"
Cons: "See above"
Pros: "The plane was comfortable. Staff was great."
Cons: "Air Canada should stop using these old planes. They are uncomfortable noisy and crowded"
Cons: "No wifi"
Cons: "Very tight seats in economy"
Pros: "Thanks for keeping us posted on the updates"
Pros: "Pleasant boarding and service crew"
Cons: "Our two-hour layover in Vancouver turned into five and a half hours. No explanation, no compensation, no consideration. This is the third time in a row Air Canada has done this to us - we're taking WestJet from now on."
Cons: "On time organized departure Space Cleanliness"
Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."
Pros: "No complaints"
Pros: "I'm done flying with this company. Only reason I did was because I had a $100 gift card from the last time I flew with them and it was delayed 4 hours. Couldn't even use the gift card to pay for my luggage because they didn't have a proper machine to accept the gift card."
Pros: "B777-300ER AIRPLANE ITSELF"
Cons: "SERVICE, ENTERTAINMENT"
Pros: "The service was overall really good!"
Cons: "The only thing that put me off was my boarding group number."
Cons: "I am not a large person, 5'4, size 8. I was uncomfortably cramped in my seat. How do they expect normal sized humans to fit here??"
Pros: "Nothing specific"
Cons: "Old plane, broken headphone jack, ignorant cew"
Pros: "I am glad to have this opportunity to express what I was thinking when I got off the plane on Sunday. That was one of the best flights I have ever had. The flight was so smooth, take off, during flight and landing. Koodoo sto our captin! Also, I noticed the sir quality was great. I'm didn't feel dry or irritated by the sir as can sometimes happen. The crew were pleasant and I liked my seat. Hope the flight back is as enjoyable."
Cons: "Nothing of import."
Cons: "A lady threw up on my hardcover book. And I had to move from a windo to a middle seat. Overall it was not a nice experience."
Pros: "Different announcements for boarding occurred almost simultaneously, making it hard to understand what was being said."
Pros: "It was better then the trip to Toronto"
Pros: "Comfortable, quiet, fantastic technology"
Pros: "Boarding was very smooth, I noticed that there was an attendant who made sure customers were getting through on time and would push anyone with 30 minutes or less to their departure time,"
Cons: "There was no food or snacks provided, despite the flight being over 4 hours."
Cons: "I don't care for the practice of charging to select ones seat"
Pros: "Other than the rude employee in Vancouver's ticket and baggage counter, I'd fly Air Canada all the time if I could. SO much better than any of the other commercial airlines."
Cons: "We had a 10 hour layover in Vancouver, which would have been fine except that we had to get our luggage and recheck it the following morning. This left us outside of security, unable to go anywhere to rest. No one expects to be comfortable when you spend the night in the airport, but this was worse. No where to sleep, no decent chairs to rest in. We weren't sure why, since our connecting flight to Seoul South Korea was also Air Canada, our luggage had to be picked up at baggage claim, held on until the following morning, then rechecked. The clerks at the Air Canada ticket and baggage counter were supposed to be opened at 9, but an incredibly rude employee snapped at me that he didn't have time to talk to me, that I'd just need to wait until 9:30 when they opened."
Cons: "This was an absolutely terrible flying experience. Our flight from Toronto to Vancouver was delayed by almost 5 hours, which meant I missed my connection to Victoria. Almost no information was given about what to expect about our onward travel connections in Vancouver (most people had connections). I was told that not only would AC book me on an alternate flight, but there would be an agent to meet us with information about baggage, hotel stays, etc. There was no such agent. An agent was only available for folks connecting long-haul to Sydney, Australia, but for no other destinations. I tried to call the airline directly to get information, and kept being told "you will have to speak to someone at the airport". No information was given about where my bags where, whether they would be at the airport or about my connecting flight. I was also told that if I chose to stay in a hotel I would need to pay out of pocket and then seek reimbursement. Unwilling to take the risk of not getting reimbursed, I, like many of my fellow travellers, chose to suck it up and sleep on the floor at the airport. They also failed to tell me that I would need a brand new boarding pass, so after waiting 30m to get through security, I then was sent back to wait another 30m to "check in" yet again and get another boarding pass. This was absolutely one of the worst flying experiences I've had recently, and it utterly frustrates me that AC has a near-monopoly on Canadian air travel. I live in Victoria and will likely go back to what I did in the past, which was take sea travel to Seattle and fly from there just to avoid Air Canada."
Cons: "4 hours delay with no explanation and the least of apologies."
Pros: "Nice crew, comfy seats, good communication from Captain, efficient boarding"
Cons: "It was all fine"
Cons: "Seats low on padding, no movie options other than the one offered on the public screen"
Pros: "The crew and counter check in were provided excellent customer service. Very impressed."
Cons: "My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed."
Pros: "Old plane so seat pitch was good"
Cons: "Maintenance issues meant a 2 hour delay where we stayed on the plane"
Cons: "Seats are getting smaller on these short haul flights."
Pros: "Crew was great, seats could have been better for the fare we paid..."
Cons: "The food was not the meal we ordered"
Pros: "I took the upgrade seat space was great and all the extras was amazing The next flight will be on Air transit Great job"
Cons: "3hr delay sitting in the plane."
Cons: "Had to pay 100$ for an extra bag because I was 4kg over weight then also had to transfer my bags myself during my layover. There was no entertainment on a long haul flight from London to Toronto. And zero space on the lonhaul flight. The least space on a plane I’ve ever had and I fly almost every week. I will never fly air transat again unless absolutely necessary."
Pros: "The pilot was honest and concerned with the safety of the aircraft. That was most appreciated."
Cons: "Flight was 3 hours late. There was no liquor or even a small snack provided. Minimum service by the flight crew. Most disappointed!"
Cons: "Seats are smaller than other airlines, terrible experience. I felt I was being squeezed the whole time"
Pros: "Excellent crew and good food. All hood. Thanks."
Pros: "The food was surprisingly really good for airplane food! Tasty! Smooth boarding and disembarkment."
Cons: "I was very surprised that Air Transat doesn’t provide a pillow or blanket on a trans-Atlantic flight! Seems a bit of a stretch to cut corners that much. I couldn’t sleep much on the plane so it was definitely not the most comfortable flight."
Pros: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Cons: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"
Cons: "my suitcase are mising"
Pros: "Price includes checked bag and meal. Direct flight."
Cons: "We were delayed an hour and a half for takeoff but were given very limited information. The cabin was kept incredibly cold with blankets only available for sale. Food was unappetizing, drink selections were very limited, and the entertainment system was fairly outdated."
Pros: "This was a standard flight.... I slept most of it so it's hard to rate....."
Pros: "Nothing - why would you get your clients to use it?"
Cons: "everything- take a look at my review on the App Store"
Cons: "2.5 hr on tarmac before departure"
Pros: "It was an easy process"
Cons: "Some lady was screaming there was not enough space for her luggage overhead."
Cons: "Complete scam . Thought I was booking through kayak and was duplicitously sent to justfly.com which is a complete fraud."
Pros: "On time"
Cons: "not enough drinks offered during 4 hour flight"
Pros: "Meals provided Plane was early quick, smooth flight"
Cons: "No personal tvs Plane was old and falling apart in some places (e.g. arm rests) Staff wasn't on the ball (friend ordered vegetarian meal option but was given chicken, asked for water and staff ended up forgetting)"
Pros: "Personnel serviable et professionnel"
Cons: "One jour late on schedule"
Pros: "Can’t think of anything except my window seat"
Cons: "Dirty, unsanitary plane. Bathroom unusable. Screaming toddler behind me. One of the worst plane trips I've ever been on."
Cons: "Delays Antiquated electronics use procedures Slow onboard service on a red-eye flight"
Pros: "Comfy seats"
Cons: "See above"
Pros: "boarding, crew"
Cons: "seats too small"
Pros: "I liked the legroom even though we had a regular seat. We sat 2x2 seating and were very pleased. Some staff were nice. The price was a good deal. So it boils down to having mediocre for a bargain or nicer accommodations for more pricey fares. My husband thought it was very good though."
Cons: "Food was awful. Service for food and drinks took way too long. Why give food 20 minutes before you are giving a beverage? I have always had drink service prior to food. I did not understand this. Breakfast was a piece of "carrot cake" that looked like was picked up from the local jail in Toronto. Really my only complaint. Flight was bumby but not anyone's fault other than Mother Nature. Water in bathroom stopped working halfway through flight. Seats were not comfy as other airlines. My butt got numb somewhere around Greenland."
Pros: "Boarding the plane was well organised."
Cons: "We boarded in time to fly at 10:05pm, however 7 passengers didn't turn up until almost 11pm. We weren't offered any snacks or drinks whilst waiting. Our 7 year old son spent most of this time desperate for the toilet but we weren't allowed. We all just wanted to go to sleep after a long day, I wanted to get to sleep because I faced 4 hours drive home after landing in London. We were served food and drinks at around midnight... I was asleep and was woken by a stewardess shouting "Would you like a drink" (not sure if she was speaking to me - but to be honest on a night flight I expected the aircrew to be a little more tactful). The cabin lights were eventually dimmed at about 1:30 for perhaps a couple of hours, when they were turned back on and we were served a slice of carrot cake for breakfast. The whole trip felt very bizarre, the opposite of the outbound trip where everything felt very special. After landing we retrieved our luggage only to find our cases were badly damaged, we've traveled with the same cases for the last five weeks during which time they have survived without a scratch."
Pros: "Boarding was done efficiently"
Cons: "The seats were awful. Our luggage was severely damaged"
Cons: "No complaints about anything at all"
Cons: "Delayed for 90 min"
Cons: "We missed connection In Amsterdam to Southampton and in turn missed out cruse!"
Pros: "The crew tried their best. The fkight was delayed and they worked very hard."
Cons: "The plane was very outdated. I had an emergency exit seat and the air coming in from the door was freezing. Not worth the money I spent."
Cons: "Plane was freezing and had to buy a blanket."
Pros: "Good flight and helpful crew!"
Cons: "It's time to update the cabin to have displays in the seats on all planes. Streaming entertainment is ok with the app a we used but then you should be able to charge your devices to very least - no jacks on board the A 310 and this on an intercontinental flight and no note to have the decices fully charged before the flight."
Pros: "Would like to stand more. It is too long sitting."
Pros: "Business class seat"
Cons: "2hour delay!"
Pros: "Nothing in particular"
Cons: "Below average company"
Pros: "Checkin attendant set us up on our own bench given the flight wasn't full. Much appreciated rather than playing games with premiums. Nice, new aircraft. Good basic flight services, though the meals were nothing fancy."
Cons: "No pillows available, and blankets for purchase. Airline certainly didn't go to any lengths to facilitate passenger comfort on an international overnight flight. Flight schedule was also kind of weird. Turned the lights on 2.5 hours out from destination for a pass-out-packaged-biscuit meal service. Was not a restful flight"
Pros: "Same as above"
Pros: "There was plenty of room in the overhead bins"
Cons: "The flight attendants were very loud throughout the flight. We expected and overnight flight would be calm, quiet, and with lights lowered. It wasn't at all that way. The overhead lights were on the majority of the flight and it seemed like the flight attendants were always making rounds and loudly talking. We expected to sleep but due to all the noise and commotion were not able to do so. Also, the seats are so tiny it is hard to be comfortable on such a long flight."
Pros: "The overall experience was so bad, that it is hard to think of anything positive.....oh, one thing. The beer they originally served me was room temperature and the kind stewardess went out of her way to get me a cold one."
Cons: "First off there was a 3 hour delay in the terminal at YYZ. Once on board, we sat at the gate for another hour (4 hour delay in total). Finally worst of all, since they are a "discount" airline, they fit in 9 seats per row as opposed to the usual 8 in an airbus 330, and I am sure more rows as well. (3x3x3 vs 2x4x2) I have never been so uncomfortable on a flight in my life, and I had an aisle seat! The guy next to me was an elderly, portly Portuguese man, and because the seats are so narrow, he was spilling over into my seat (no fault of his own). Neither of us could nap And the fare was not particularly cheap at $580 one way. It was truly horrible. I arrived exhausted and am still recovering from jet lag"
Cons: "The plane was hot due to an AC issue that delayed the flight for almost two hours, and then continued to be hot throughout the duration of the flight. The crew was rude and not very accommodating. The in-flight entertainment and food service was not up to date and sub-par. There is little that could motivate me to fly Air Transat again."
Cons: "My bag was left back And I never got it!!! Horrible experience. I'm hoping to get it back tomorrow!"
Pros: "They made us feel special. They thought about details."
Pros: "Nothing much"
Cons: "Deboarded at farthest terminal, they misplaced some of our luggage, moved location of luggage retrieval to further away after making us wait for over an hour. Took forever to finally have luggage arrive."
Air Canada, WestJet and Air France have all waived their change and cancellation fees on flights from Toronto Pearson Intl to Worldwide. Confirm policies on booking site.
Philippine Airlines does not allow booking a middle seat on flights from Toronto Pearson Intl to Worldwide.
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KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight from Toronto Pearson Airport is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to your destination with an airline and back to Toronto Pearson Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying from Toronto Pearson Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Airlines flying from Toronto Pearson Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Airport
Masks required on board, masks provided on flights from Toronto Pearson Airport
Social distancing seating
Middle seats unavailable to book on flights from Toronto Pearson Airport
Testing for antibodies, testing for symptoms for flights from Toronto Pearson Airport
Waiving of change fees. Search flexible flights from Toronto Pearson Airport