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Cons: "Entertainment"

Pros: "Snacks"
Cons: "Entertainment and timeliness"

Pros: "I got to the destination."
Cons: "I could not have been ripped off with extra baggage fees."

Pros: "Good area before boarding"
Cons: "Punctuality"

Pros: "Nothing"
Cons: "Fees, space , training their employees"

Cons: "Delayed 8 hours, unorganized"

Pros: "I felt like I was taken advantage of by porter airlines"
Cons: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."

Cons: "Perfect for what I needed."

Cons: "Our checked in bags did not come out on the carousel, instead they had been sitting on the ground beside another carousel - with no notification. There was a handful of us waiting 30+ mins for our bags and no one around to assist."

Pros: "The airport security was very fast"
Cons: "Have sprite on board"

Pros: "They are very nice and patient"
Cons: "Who charges carry-on??? It was or cool at all."

Pros: "Easy in and out. On time."

Pros: "Crew was lovely."
Cons: "New no carry on bags rule was not clear at purchase. Was very frustrating."

Pros: "walker cookies"
Cons: "late!!!!!!!!!!!!!!!!!"

Pros: "Timeliness is very important for me. It was perfect ."
Cons: "There were no food and no entertainment so can’t rate it. Should have a N/A so we can pick."

Pros: "?"
Cons: "Nothing"

Pros: "Snacks and drink were provided, even on a short trip"
Cons: "I had a window seat, and the side protrudes towards the bottom amongst the inside, so I had less space on my window side"

Pros: "Efficient, punctual, polite and reliable"

Pros: "Very easy comfortable boarding process. Staff on every part of the trip was super helpful and joyful."

Pros: "Convienent to downtown."
Cons: "Check in process was awful. They were short staffed and their self check in terminals offer no functionality."

Pros: "In combination of the friendly Porter crew and the best value for the money, Porter really is the best way to get from one major, fast-paced city to another fast-paced metropolitan area!"

Cons: "Flight was delayed by 3 hours."

Pros: "Legroom and snacks were good."
Cons: "Super late and no information as to when it was rescheduled or why. Crew was not helpful and snappy about mundance things like headphones in on descent?!"

Pros: "Simple, easy, fast."
Cons: "Small waiting area."

Pros: "Entertainment is realism N/A. Overall good value. Too bad about Newark and not NY"

Pros: "The waiting lounge was nice and complemented with refreshments"
Cons: "When I got to Toronto I was directed to the wrong lounge for a while before I asked and was redirected to the correct lounge"

Cons: "Delayed twice. No compensation for delays that resulted in hotel cancellations."

Pros: "as above"

Pros: "Porter is by far the best airline. The staff is great, they're always accommodating and the airport is so convenient. they're delayed frequently but I continue to seek out porter above all airlines first."
Cons: "Often delayed, I fly porter a lot and they're rarely on time."

Cons: "Online check in was useless and no one could assist. Deal staff very helpful when that was used as an alternative"

Pros: "the lounge was great in toronto. loved the free lattes."
Cons: "plane was delayed."

Cons: "Horrible!"

Pros: "Snacks!"
Cons: "This wasn't Porter's fault, but I didn't like that my plane was delayed."

Pros: "Waiting for your plane, the actually gate in which you waited was nice."
Cons: "I did not like how there kiosk worked because I didn't have access to a 6 digit confirmation number or they didn't give me an email todo online check in early."

Pros: "Courteous crew and gate agents. Complimentary refreshments. Boarding a breeze. Reasonable legroom."
Cons: "Nothing of significance."

Pros: "Cl"
Cons: "Crowded Not enough time for preferential boarding Only I person at the gate resulting long line Not enough phone charging station Cleanliness disappeared So did the smiles and politeness"

Cons: "Crew member was argumentative and not helpful"

Pros: "Friendliest and most accommodating airline I have ever been on! Other airlines should follow them."

Cons: "Air hostess were mean even with a empty plane. It was dirty and no one cleaned it."

Pros: "See above."
Cons: "See above."

Pros: "At least on time."
Cons: "Air craft was so old."

Pros: "Lounge in Toronto had comfortable seating and complimentary coffee was served in actual cups and saucers, very nice!"

Pros: "Great private airline which offer ultimate comfort in their lounges and plane. You can really unwind before boarding."

Cons: "ALWAYS LATE! Or Cancelled. Total turn off"

Pros: "I love the Porter Lounge in Toronto and Newark."

Pros: "+++"

Cons: "Uhhhhh see above. Horrible horrible airline!"

Pros: "Great waiting area"
Cons: "No good food options on layover in Toronto City"

Cons: "Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition"

Pros: "Empty middle seat so more room."

Cons: "Problems with the emergency lightning caused the flight to depart two hours late"

Cons: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"

Pros: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Cons: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"

Pros: "Efficient and quick, no issues."

Cons: "flight was too bumpy"

Pros: "Service"

Pros: "I loved everything!"

Pros: "Got to Newark fast luggage was off plane very quickly"
Cons: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"

Cons: "Flight was on time"

Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"

Cons: "Time is money. Instead of telling customers to arrive 3 hours before departure and it is their problems if they can make it, a better way to be helpful is to have representatives ready to spend 3 minutes to look at customers' status, offer feasible options and point people to the right directions right away. Be a part of the solution! Don't be such a pain when you can offer a helping hand."

Pros: "Some of the roomiest most comfortable seats out there. Lovely staff."

Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"

Pros: "N/A"
Cons: "Incredibly disorganized"

Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."

Pros: "All of it"

Cons: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"

Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."

Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."

Pros: "Nothing special."
Cons: "Not apply."

Cons: "There was no wi-fi!!!"

Cons: "Never on time"

Cons: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"

Cons: "The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable"

Cons: "1 hour 35min delay for a 1 hour 40 minute flight!!"

Cons: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"

Pros: "Everything was fine. It was a very short flight."

Pros: "air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer."
Cons: "delay was long and I wasn't offered a switch to another flight. had to ask myself for it."

Pros: "the service was excellent"

Pros: "Hey feed you well and offer movies even it's just an hour long flight."

Pros: "Short trip, nothing too much to complain about or sing about."
Cons: "the entertainment system not functioning tjhat well."

Pros: "I got home, it was delayed but not badly"
Cons: "Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it"

Pros: "Tv options"
Cons: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."

Cons: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."

Cons: "They wouldn't seat us together"

Pros: "Everything was great I had a Blast"

Pros: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."

Pros: "wonderful plane"
Cons: "NO WIFI!!!"

Cons: "Horrible to say the least Never made it to Toronto"

Cons: "It was cancelled."

Cons: "it was delayed for 1 hour"

Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."

Cons: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."

Pros: "Air Canada has good service. Our flight was delayed and I only got one announcement. I think next time it should be more."
Cons: "Nothing"

Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."

Pros: "the flight actually went"
Cons: "our gate was switched and then there were no updates until after the original boarding time passed"

Pros: "Movies"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."

Cons: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."

Pros: "Flight attendants did not wake me up!"