Cons: "That don’t let you go standby on an earlier flight with a “basic” fare, even when there are empty seats. Not clear when you purchase through Kayak."
Pros: "The crew was good and boarding was super efficient"
Cons: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Cons: "Fees, space , training their employees"
Cons: "The 4pm flight not leaving at 10pm. Or at least being informed that the flight was gonna be delayed before 3 pm"
Pros: "Snacks/Friendly Crew"
Cons: "Delays. The system seems like it was set up where they know without a doubt every flight will be delayed. Also we almost crashed on landing."
Pros: "I felt like I was taken advantage of by porter airlines"
Cons: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."
Cons: "Perfect for what I needed."
Cons: "Our checked in bags did not come out on the carousel, instead they had been sitting on the ground beside another carousel - with no notification. There was a handful of us waiting 30+ mins for our bags and no one around to assist."
Pros: "The airport security was very fast"
Cons: "Have sprite on board"
Pros: "They are very nice and patient"
Cons: "Who charges carry-on??? It was or cool at all."
Pros: "Nothing about Porter"
Cons: "You should let people to cancel a trip even if they buy a basic tariff ticket. It’s just fair. It happens to me. That was my first experience with Porter."
Pros: "Crew was lovely."
Cons: "New no carry on bags rule was not clear at purchase. Was very frustrating."
Cons: "Same as previous answer, but due to cancellation of earlier flight and our connection being delayed, ended up not landing in Newark until about 10pm when we originally should've landed in around 3. This caused us to miss a Broadway show we had bought tickets for ($150/ticket) as well as lost out on dinner reservations we had made. We then had to take an Uber as our friends could not pick us up at that time (a further $80). My son had taken off three days from work and we lost most of the first one due to Porter's incompetence. Their only comment was that they weren't obliged to do anything for us because we had booked through an agent and not directly with Porter."
Pros: "walker cookies"
Pros: "I needed to use wheelchair service and was greeted by name as I boarded the plane. The flight attendant Barry then came and told me if there was anything he could do for me during the flight just to let him know. After the flight was over Barry asked me to wait till everyone deplaned so He could make sure my wheelchair was there and then carried my bag to them. Porter airlines is top notch. I will use them again next time I go to visit my daughter."
Pros: "The crew was very courteous! No one bumped my arms!"
Cons: "They didn’t let us know why our flight was one hour late,"
Pros: "My flight was delayed due to bad weather but they offered complimentary drink service at the airport and I really appreciated it. I would like to fly with Porter Airlines again."
Pros: "The crew were friendly and the terminal in Toronto was nice. The food and drink service was more than I expected, and the checkin agents and terminal staff before security were helpful."
Cons: "My flight arriving into Toronto was cancelled and then my rebooked flight was delayed. While checkin staff were polite, gate staff were not overly helpful and no food vouchers were offered for rebooked passengers. On my return from YTZ to EWR, I received 6 delays to my flight but staff in the airport provided no information regarding the cause of the delay and did not provide updates on the flight in a timely manner. By the time my flight was delayed a 5th time, I was stuck in the terminal. Free drinks and snacks were available, but I had to pay for a sandwich during my 3 hour wait. I have received only a C$100 travel voucher. Needless to say I won't be using it."
Pros: "Efficient, punctual, polite and reliable"
Pros: "Convienent to downtown."
Cons: "Check in process was awful. They were short staffed and their self check in terminals offer no functionality."
Pros: "In combination of the friendly Porter crew and the best value for the money, Porter really is the best way to get from one major, fast-paced city to another fast-paced metropolitan area!"
Cons: "Flight was delayed by 3 hours."
Pros: "Simple, easy, fast."
Cons: "Small waiting area."
Pros: "The flight attendants were very nice and helpful"
Cons: "The flight was delayed"
Pros: "Porter is by far the best airline. The staff is great, they're always accommodating and the airport is so convenient. they're delayed frequently but I continue to seek out porter above all airlines first."
Cons: "Often delayed, I fly porter a lot and they're rarely on time."
Cons: "The flights were cancelled after everyone was already waiting for a long time for their delayed flights. Then the rebooking process took way too long after the staff at the airport said it would take 20 minutes. The website is extremely confusing about which flight you are rebooked, confirmed or on standby. After waiting at the airport for five hours, I still ended up having to spend the night in Toronto. I flew back the next day after my flight was rebooked four times... I filed a claim for hotel reimbursement, but no responses after three days...."
Pros: "Ease of boarding. Carry on luggage is handled by crew staff - makes boarding much easier as passengers aren't struggling to find space for the carry on bags. The bags are ready for pickup upon exiting the aircraft. Would highly recommend Porter and would use again."
Cons: "Flight was approx. 10 minutes late, but the time was made up during the flight."
Pros: "The service both on board and in the airport was wonderful. This helped make my trip that much more enjoyable, and can't imagine picking another airline to Canada - I will always pick Porter Airlines!"
Pros: "the lounge was great in toronto. loved the free lattes."
Cons: "plane was delayed."
Pros: "Flexibility Experience on board number one!"
Cons: "the flight was delayed many times with no real explanation. i tried calling customer service to get on an earlier flight, wait time was 75 minutes, and i found out that the earlier flights had been over sold so there were no openings... and they cancelled other flights later in the day which is why the earlier flights were overbooked. Also, the flight attendants seem to be militant about everything during take off and landing (this is not a good thing). If a customer wants to land with headphones in, i do not see a problem. this seems to be a change from every other porter flight ive been on."
Pros: "Small lines, great lounge with light breakfast and refreshments for all passengers, very pleasant atmosphere. Quick boarding and almost instantaneous takeoff... nice on board service, with a variety of free snacks and drinks (including alcohol...)"
Cons: "Customer service was very poor I will never be flying .Porter Airlines again My flight was cancel I sat at the airport for 8 hours before I could get on a flight. Mind you this was after being rebooked for the next day with no notification. The security agents are the one who inform me of the cancellation. NOT PORTER ."
Pros: "I like that they have their own section for Porter travelers only with complimentary snacks and drinks :) very cool!"
Cons: "I wish the plane had a bit more space and a TV, however I am perfectly fine with the way it is."
Cons: "3 different delays. Sat on runway for over 3 hours in Toronto and then Newark. The one bathroom on the plane was full and started to overflow so we were sitting on runway for an hour and a half with no bathroom and could not get off."
Pros: "They didn't know when the flight will take off and when I went to ask she ask me to set down until she find out after an hour delay I had to pay double for the service care for this hour because I wasn't able to notify them of the delay"
Cons: "Are flight was delayed 1 hr. Due to a issue at Newark, this would of been ok, except the gate manager announced it was due to low cloud ceiling and visiability. I'd think you would understand any one look to see the status of flights in Newark on their phone and see visibility was a few broken and visibility 10. So lying only puts distrust in paasangeners!"
Pros: "Lounge in Toronto had comfortable seating and complimentary coffee was served in actual cups and saucers, very nice!"
Pros: "I arrived for my flight earlier than expected both ways and both times I was bumped up to earlier flights with no charge. I love that there isn't a charge for carry-on luggage and even checked luggage is very reasonably priced. Flight staff was excellent."
Cons: "Nothing. Everything was just what I hope for in a flight."
Pros: "The flight was smooth, the service was great and the steam whistle was delicious."
Pros: "The flight was very quick. I appreciated that the flight didn't take off until a lot of us were on the plane because the outside traffic delayed a lot of us from gettin there on time."
Cons: "The male flight attendant was rude. He was very demanding, wanted things done at his pace. And his sarcastic tone when asking passengers to do things like move their bags, or take out headphones to listen to the safety procedures; etc. were very unnappreciated. I've also never been tapped on the shoulder by a flight attendant and asked to take my headphones out to hear safety procedures."
Pros: "Easy flight out of Bully Bishop. Love the terminal service in Toronto. Free espresso, drinks, and snacks! On flight service in wonderful! Nice attendants, free wine, cozy chairs."
Cons: "Flight was delayed."
Pros: "The experience was great overall. The aircraft are modern and the crew are congenial. There are advantages to riding in such small aircraft, as boarding and deplaning are quick and easy."
Cons: "The flight was delayed over twenty minutes and the gate changed."
Cons: "Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition"
Cons: "Though they have a lounge it was not in good shape. Trash cans overflowing, seat cushions filthy. I appreciate that they provide food for economy passengers in the lounge but, if you provide good in plastic containers you need someone to empty the trash-at the least."
Pros: "One of the most pleasant flights I ever had!"
Pros: "Comfortable experience. Porter Airport offered great city views of Toronto."
Pros: "Empty middle seat so more room."
Pros: "customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag"
Cons: "crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<"
Pros: "Great plane B 787"
Cons: "Paid online for food and most choices gone Overpriced"
Cons: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"
Pros: "Efficient and quick, no issues."
Cons: "flight was too bumpy"
Pros: "I loved everything!"
Pros: "We got there without crashing."
Cons: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."
Pros: "Got to Newark fast luggage was off plane very quickly"
Cons: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"
Cons: "Entertainment options are old. Food in unaccomodating for Vegetarians."
Cons: "Flight was on time"
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "After landing in Newar. One had to exit into the terminal and in order to connect, I had to go through TSA again, and the line was way too long. I had 2 hrs between flights and was able to make the connection, but I'm not sure if I only had one hour... I would have probably missed my connection."
Cons: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."
Pros: "Friendly staff"
Cons: "No food selections available Better movie selections"
Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"
Cons: "Incredibly disorganized"
Pros: "The crew was outstanding - pleasant and efficient."
Cons: "Entertainment: movie selection very limited."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Cons: "One flight attendant was rather unpleasant. When she asked my husband what he wanted to drink he asked "Can I have coffee?" Her repsonse was a firm "No.' Confused, he repeated the question and she again responded with "no." I had to ask her, "Are you not serving hot drinks on this flight?" I'm always shocked by this kind of behavior in some flight attendants. Why didn't she just say, "I'm sorry. We aren't serving hot drinks now"?"
Pros: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Cons: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."
Cons: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"
Pros: "Friendly staff n helpful. Good seats, movies available"
Cons: "You have to pay for everything even the headphones. The seat, the luggages n not even a small peanuts snack they give you. Flight are very expensive for you to pay all extra."
Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Pros: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Pros: "at least we wereat a part of the wedding"
Cons: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"
Cons: "1 hour 35min delay for a 1 hour 40 minute flight!!"
Cons: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"
Pros: "Everything was fine. It was a very short flight."
Pros: "the service was excellent"
Pros: "Hey feed you well and offer movies even it's just an hour long flight."
Pros: "Tv options"
Cons: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Pros: "Flawless flight and friendly staff and roomy seating on Air Canada flight"
Cons: "Did not have food options I wanted - ran out."
Pros: "Everything was great I had a Blast"
Pros: "Overall everything was good, i liked the customer service of the crew. Boarding was on time. Everything went smooth. Overall I was very happy according to the price i paid for the Tickets. Customer, Tanmay Bhatt"
Cons: "Only thing that i would request is the screen of the Tv, If possible please make it good. Thank you."
Pros: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Pros: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Cons: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."
Cons: "Horrible to say the least Never made it to Toronto"
Cons: "It was cancelled."
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Cons: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Pros: "Got on flight"
Cons: "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"
Cons: "The airport crew lacked professionalism & courtesy when relaying information on the flight being delayed. Bad attitude from airport crew & lack of communication with delayed flight."
Pros: "The trip was amazing, for the extremely prompt and organized Japan crew boarding to the great and smooth flying despite the long time it took to get to Torinto"
Cons: "The food onboard could use an improvement, it felt very poor and flavorless. The Toronto immigration processing was cumbersome and time consuming, took us about an hour plus to clear customs which left us just enough time to make it to the gate for our connection flight to EWR. The process could be improved to allow for us to decompress enough to allow for a more relaxed connection flight."
Pros: "Efficient, vigilant and helpful crew"