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Pros: "Everything is good, just the food is not that great..."
Cons: "Healthy food would be nice.."

Pros: "The crew were helpful, food was good and it was a comfortable seating with plenty of leg room."

Cons: "Improve in all aspects"

Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."

Pros: "The fact that we landdd from San Francisco to Delhi in 15 hours was the best part of the travel."
Cons: "Poor entertainment equipment, unhelpful crew, average food and overall unclean flight. These have become trademarks of Air India."

Pros: "Me and my wife paid for extra legroom seats but was denied seating to our assigned seats because the staff printed the boarding pass with the wrong seat assignment in them. The head of ground crew told us that either we fly or we need to onboard the plane.."

Pros: "On time mostly clean and safe"
Cons: "Air India is close to no frills travel. The movies were working this time though."

Pros: "Nothing about service"
Cons: "Bad hygiene Poor taste of food"

Pros: "on time, arrival time"
Cons: "The food"

Pros: "The flight was on time."
Cons: "The aircraft was in old condition. Some of the facility were not working properly like hand rest."

Pros: "Fastest way to/from india thru unique routing. Great and convenient departure and arrival times at respective ends. Air India Maharaja Business class beats Lufthansa first class (the decor and seats need upgrade)."
Cons: "Movie selection had to be supported by netflix downloads for the 17hr flight"

Pros: "Boarding and disembarking was fairly quick. Movie selection. Points were lost on food and comfort because it is airplane food and you are on an airplane for 15 hours. Nothing against Air India."
Cons: "I would have liked the drink service to come around more often on the flight."

Pros: "Convenience of a straight flight from IAD to DEL."
Cons: "Online check-in did not matter as we still had to wait in line to drop off the bags. A baggage drop off for those checked in online would help reduce check-in lines as the counter..Food can be better, but that is true for most airlines..I think Air-India works on India time schedule as they offer alcoholic drinks at noon only (9:30 PM in India), the flight leaves IAD at 11 AM, and not during dinner service."

Cons: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service."

Pros: "In flight service was simply outstanding. The crew was ever ready to assist and always smiling."
Cons: "Check in procedure was extremely slow and the person seemed rather cold. No special checked baggage allowance for First Class passenger. BA allows 3 bags. Would have been nice to see some leniency or formal change in their baggage policy."

Pros: "Pilot was perfect"
Cons: "Food should be good"

Pros: "Individually charming staff, but collectively the airline's organization sucks."
Cons: "1.5 hours to check in. Another 1 hour to board because of inefficient gate security. Partially collapsed seat. No legroom with huge video console under foot. It did not work anyway. No video or entertainment through the entire flight for many passengers. Tray table broken. Life jacket under the seat in front came loose further obstructing legroom. Call button? Forget it. No one ever responds. Old 777 aircraft maybe 15 years old. Food not tasty and under-salted in response to health fads. Timing of meals more for the convenience of staff than for the convenience of passengers."

Cons: "Everything. Flight was late. Food was very ordinary. Juices, tea and coffee was not any better. Service was Mediocre. Entertainment was poor and very limited. Seats were not very smooth and moved sluggishly - may be very old. Much noise of staff /utensils during sleep hours. Lounge was ordinary."

Pros: "The fast travel time with no layover"
Cons: "-No working entertainment system. 15 hours flight. A person could go crazy! Not just my seat, all seats around me."

Cons: "Entertainment was not working in my seat(19F). May be Air India has to change their menu.."

Pros: "Only food"

Pros: "Nothing"
Cons: "Delayed by 2 hours. Worse flight ever"

Pros: "Excellent flight and service"

Pros: "Crew was very welcoming. Great service."

Pros: "Food, baggage allowance"
Cons: "Fog in Delhi"

Pros: "Crew was friendly but was not attentive to passenger needs. They just did their job and that's about it."
Cons: "The plane was dirty. The bathrooms were horrid! The seats were cramped and would not recline properly."

Pros: "Food was good"
Cons: "Seats uncomfortable Entertainment system was not working"

Pros: "Improve the toilet (very dirty) Food as in breakfast was very bad especially fm Dehli to Birmingham Asking for help not helpful Should offer more snacks bse when we don’t like the food or hungry or food does taste good it will help passengers"
Cons: "Toilet and food (breakfast) No refreshment food I will never want to try Air India again seriously!!!"

Pros: "Flight was on time."
Cons: "Food was a problem.food was given very late."

Pros: "Direct connectivity to destination was only perk for choosing this flight. Crew was courteous."
Cons: "Entertainment systems were down. Food served was substandard. Seats were in bad shape and duct tape work was done. No one is available in pantry area to help with water tea or any other things."

Cons: "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."

Cons: "food was cold and hard bun as order vegetarian food. small leg room."

Pros: "All Staff members provided good service"

Cons: "The flight is just on time"

Pros: "The price and AI staff attitude/demeanor were both very good."
Cons: "The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline."

Cons: "The way to the International gates was confusing since this was a domestic flight. Other than that, everything was good."

Pros: "The staff"
Cons: "TV monitors not working, seats broken, tray tables broken...14 hours sitting uncomfortably with nothing to watch............ I do not think I will go with Air India again!"

Pros: "Direct flight which starts really late m add the delays it gets even later.."
Cons: "No food served in the plane for a long time for parents , one of whom is a diabetic Wheelchair service is poor as the ratio of passengers needing assistance to the chairs is 1 attendant for 20 passengers and takes over a good hour of wait besides customs and other procedures"

Pros: "The improvements from before Well set entertainment"
Cons: "Seats"

Pros: "Nothing"
Cons: "Everything"

Pros: "Crew worked gracefully to serve."

Cons: "1. The food trollies/carts were very dirty - may not have been cleaned in a long time. 2. I asked the crew a number of times to get me immigration form at the time of landing in India, they did not get me. They distributed on one side of the isle. One of the crew members said that we do not need it. When I landed at Mumbai airport, the first thing they asked was immigration form. The staff should be trained properly. 3. The TVs are outdated. They should be replaced with latest world class models. 4. While coming back from New Delhi, we were not served any food for 8 hours continuously. There were no snacks, sandwiches, peanuts or chips. I asked a crew member for peanuts and he said that they do not have."

Pros: "They got me home in one piece"
Cons: "Crew allowed all the passengers to board and then announced a technical problem that took 2 hours to fix. Making people sit another two hours (in the middle of the night) before a 16-hour flight is ridiculous. Also as I've previously experienced on Air India, the bathrooms are inadequately supplied and literally held together with tape and stickers, when they are working at all."

Cons: "no through check in."

Pros: "The service was very good thoigh"
Cons: "Things did not work on the plane like my entertainment system. The food was horrible. I really feel as I was a coach passenger with how old everything felt."

Pros: "Food served was good"

Pros: "The Taj catered food is excellent - though I was surprised to not be offered a glass of wine after the travails of Mumbai airport security. Staff were really friendly and served is well. Overall it was a great flight."
Cons: "The entertainment system didn't work. The toilet paper ran out - no room for spares."

Pros: "Food crew etc"
Cons: "Seats were pretty bad ..it's almost like sitting on a iron bench , entertaining was not working for lot of them"

Pros: "Never going on an American airline again!"