Food was not nice.It’s not only my opinion but the opinion of many.People were seen grumbling.During the trip from Delhi to Montreal the food was nice.Except for this everything was nice.
Flight was delayed which put me in tight situation for the connecting flight
The check in process in Toronto Pearson is a disaster. They close their check in counter 90 min before takeoff, and you can’t print your tickets after (even if you’ve already checked in online)
I thought food could have been little better.
The meal service could have been better for a 14 hours flight especially in business class
Very comfortable, good hospitality, staff very helpful. Good Indian food . Had a peaceful sleep throughout
Pros: "Only check in and boarding was smooth."
Pros: "Timely"
Cons: "Food"
Pros: "Good movies"
Cons: "Flight took 3 hours longer than expected and they lost the baggage of me and 50+ other travellers"
Pros: "Quality of food served on Paris to Toronto leg was superior to the Toronto to Paris leg"
Cons: "Having to take a bus out to the tarmac and climb stairs on boarding."
Pros: "Crew were nice, food on board was ok Given the long wait time at immigration, we did not have to wait for our bags."
Cons: "Rouge seats are notoriously uncomfortable, especially on a 9 hour flight. Rouge Player entertainment sucks, very poor movie selection. Irish immigration took 45 minutes... a ridiculous amount of time in this day and age. My time with the officer took about 30 seconds, so obviously the problem is that they are understaffed...not the best way to start your trip to Ireland after a long flight!"
Pros: "Crew were very nice and the airplane was modern and well appointed"
Cons: "I seemed to be surrounded by fidgeting people."
Pros: "The crew were friendly."
Cons: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Pros: "The staff was positive, the plane had a movie to watch (although quite a dated system), but there was only drinks given so not much to write home about there."
Cons: "My problem is when United uses Air Canada the privileges that United gives don't exist and they treat you like anyone else... If I'm gold status with United theb I should be with Air Canada as well"
Cons: "The train at Chicago airport was broken. I walked to get the next gate to the other terminal."
Cons: "Flight was delayed by almost 3hours and I missed my connecting flight in Toronto and had to wait another 3 hours. Air Canada did not seemed to care about my difficulties at all."
Pros: "We liked the extra leg room of the economy plus seats but the seats were too narrow."
Cons: "The bathroom were not cleaned during the flight by the end of the flight there was no toilet paper and the bath rooms were very unclean."
Cons: "I may be mistaken here, but apparently since I am not a permanent US resident, I needed a transit visa to fly through Canada, although this was not advertised anywhere. As such, we were not allowed to check in our flight and had to cancel our tickets a few hrs prior to boarding and book tickets on antoher flight. We would up losing good money since we were traveling as a family with kids. The silver lining is we flew Emirates which we should have chosen from the very beginning."
Cons: "Gluten free food was mediocre. Worst on any airline. Crew was not attentive and anybrequest felt like an imposition."
Pros: "Comfortable flight"
Cons: "Food was average"
Pros: "Nothing!"
Cons: "More a problem with Toronto Airport then Air Canada. However, the planes do not have enough room for comfort."
Pros: "Direct flight saved time."
Pros: "Aircraft was clean. Convenient connecting gates. Flight duration."
Cons: "- Poor quality food - Extremely poor inflight entertainment - Flight delayed no real explanation provided"
Pros: "Son enjoyed seeing Niagara Falls from the air"
Pros: "The food needs much improvement and needs to be healthy !!!"
Cons: "I reached delhi a day late and missed an important event. See ablove"
Pros: "Large comfortable seats."
Cons: "You now have to pay for drinks on British Airways flights"
Cons: "Customs detained my girlfriend and I for an hour causing us to supposedly miss our flight. We spoke to a Air Canada Rep and they told us our flight had left and they couldn't hold it for us. That is fine but they said they would not provide us with a hotel for missing this. Ok that is there policy but we ran to the terminal E95, for our Flight to Portland which had actually had not left and they were actually holding it for another person. So Air Canada lied about our flight leaving and that there was not another one till the next day. Overall I will never go to this airport nor will I use Air Canada ever again."
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Pros: "Our toddler got sick on the plane and the crew were immensely helpful providing towels and bags to clean up the mess. They checked in with us multiple times to see how he was."
Cons: "Loading took much longer than anticipated and we left about 30 minutes late."
Pros: "Crew was helpful"
Cons: "Didn't like the delay Had to check carry on"
Pros: "Attendant Wendy was fantastic in service and friendliness."
Cons: "Once again big guy put into seat 33F. Seat doesnt go back and no legroom."
Cons: "Unhelpful crew,dreadful status updates about our delay, not enough food on board for everybody"
Pros: "Great service and attention"
Pros: "Quick operation OK for the small aircraft we had but this was a long journey from Venice, Italy to Toronto. Uncomfortable and boring. Was offered water frequently :-) at least didn't have to ask or pay for it."
Cons: "Food was not good at all. Snacks are bad and only sugar-laden cookies. No entertainment available unless you have Air Canada app. How were you supposed to know? It was too late by the time you were on board! Otherwise pay $10 to rent their iPads for it LOL"
Pros: "More leg room"
Cons: "Horrible seats"
Pros: "I liked how we got there safely."
Cons: "I did not like the fact I was cramped."
Pros: "at least a packet of crisps with your drinks of juice and water"
Cons: "no movies and music-earphones"
Pros: "Nothing much, only the plane was clean"
Cons: "Horrible food and service. Organization in boarding was poor."
Pros: "Love the new 787, don't know how I can fly in another airplane again now."
Pros: "Left on time. Friendly staff, Great flight"
Pros: "Flight crew was excellent. Great service & comfort."
Cons: "Delays, waiting with little explanation."
Pros: "Nothing. Simply don't buy off of kayak"
Cons: "Liars. Flight lost my baggage. Left gate late as usual. Awful flight with shitty crew"
Pros: "Not much"
Cons: "did not get my choice of meal Crew not accommodating"
Pros: "The extremely unempathetic Toronto Air Canada customer service agent was a particularly fond memory from my trip."
Cons: "After weather forced us to miss our flight to Delhi from Toronto (understandable), Air Canada booked us on an AC flight to London and then an Air India flight to Delhi from London. In Toronto they told us that we couldnt get our bags because they were in storage, but that they would be on the plane to London and then to Delhi. Upon arriving in London, Air India told us that Air Canada never booked us on their flight to Delhi - that neither of our names were on their manifest. Air India was helpful in getting Air Canada's mistake fixed. Upon arriving in India, my partners bag was nowhere to be found. It would be logical to assume that his bag was in London and never made the imaginary flight Air Canada booked us on. However, even though our bags sat in Air Canada storage for 24 hours, his bag was never even loaded onto our flight to London. He didn't receive his bag until 6 days into our trip, causing all of us to miss out on multiple experiences, including the ability to leave Delhi because of our need to get his bag and multiple missed and promised deadlines from the airline."