Food could have been better. Entertainment was the same during both June and July. It could have been changed.
They lost my baggage, if that can be improved it would be 5 star
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Cons: "Delay could be complimented by faster speed"
Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Pros: "The crew, their professionalism and wide variety of entertainment."
Cons: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Pros: "Dim sum between Hong Kong & Singapore."
Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Cons: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Pros: "Service was great on both sectors"
Cons: "Premium economy seat is still not comfortable enough in comparison with economy."
Pros: "Excellent crew, service and food"
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Pros: "Very attentive and super awesome crew."
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."
Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Pros: "Sound sleep"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Pros: "everything, excellent job"
Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Cons: "cramped uncomfortable seats freezing cold in the plane"
Pros: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Cons: "Business cabin is not as good as the Air France one"
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
The flight was excellent. The airport need to adopt some system that make the travelers less tired.
The flight doesn’t have usb ports to charge or no wifi. Looks really old aircraft. Didn’t feel safe
Boarding needs to be managed properly
There was flight delays due to long ques of on-boarding process.
Compared to other used airlines over more than 30 years, it was an excellent experience.
I could not able to travel because of the restrictions from srilanka to india, no notification was given to me about that. Then i changed my ticket to get there.
Pros: "yes. great travel and crew"
Cons: "Be more professional"
Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Cons: "They are the best and air Canada should learn from them"
Cons: "Excellent service !!!"
Pros: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Cons: "Boarding process, and in-flight entertainment and wifi"
Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pros: "Looks that it will depart on time"
Cons: "Middle seat"
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Pros: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Cons: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Cons: "Too crowded in in flight"
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Pros: "The best airline I have ever flown."
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Pros: "Smooth take off and landing."
Pros: "Everything was great"
Cons: "Everything qas great"
Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pros: "Thanks for good service"
Cons: "Everything was good service food entertainment"
Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Excellent service. Flight on time."
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"
Pros: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Pros: "Every thing"
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Pros: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Cons: "Be more clear when explaining charges and fees including taxes"
Pros: "Schedule of flight"
Cons: "Space between seats were smaller"
Improve gate boarding communication through better sound system and signage.
Cons: "The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes."
Pros: "Well, maybe except of these "preferred sitting" arrangement. The sit was in front of open space and restrooms. Constantly people were standing and waiting for the restroom. Their butts were literally at the "preferred sited" passengers faces. I felt, I would be way more happy in a regular sit."
Cons: "Such sits should not be declared preferred and cost more."
Cons: "Boarding be insured as I have a ticket"
Pros: "The food was better than most other airlines"
Cons: "The boarding process is confusing. Checking the passports separately in the same area boarding lead to a lot of congestion and confusion. The boarding pass reading machines often didn't work. It looked like passengers in higher classes couldn't use the economy machines."
Cons: "Awful layover in Frankfurt. The airport alone is the size of a small city with checkpoints everywhere. Was simply exhausting flying through Frankfurt."
Pros: "The crew was great. Seating was a little uncomfortable."
Cons: "Food was not so good."
Pros: "The process went just as it should. Everything was on time, orderly, pleasant and successful. I was able to get to my transfer on time, feeling good and ready for the next leg of the journey."
Pros: "Check-in was speedy and pleasant"
Cons: "Plane small with seats very cramped even for someone quite small."
Cons: "A bass blasting private event at the airport near Lufthansa gate"
Pros: "Crew was helpful"
Cons: "The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview."
Pros: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Cons: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pros: "Crew was very attentive and efficient. Flight was ready to leave on time but was delayed due to security concerns at Sea Tac airport; even though the flight arrived on time."
Cons: "I did not have a problem with anything."
Pros: "Short flight with efficient service and coffee"
Pros: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."
Pros: "The plane was new and modern. Overall impression very good - until I took my seat."
Cons: "The most uncomfortable long distance flight I’ve ever experienced. The space in economy class is never impressive but this one was a joke. I had isle seat and I’m a small person. I don’t know how can you survive being a big man in a middle seat. Torture!"
Pros: "It is comfortable. Some of the crew are very nice and friendly!"
Cons: "The food is not tasty, and some of the crew are not nice!"
Pros: "Best international flight I have been on. Staff was very accommodating."
Cons: "The wifi was not working, but we still had in flight entertainment."
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Cons: "Boarding process was longer than expected. Seat assigment from check in was not honored at the gate. FA asked me to switch seat only to favor passenger from Germany."
Cons: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Cons: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Pros: "Very nice personals, I'm so happy."
Cons: "Had difficulty walking up and down stairs to plane."
Pros: "Crew was pleasant and efficient."
Cons: "Terribly cramped seating in economy class. I don't know how a large person could sit in those seats."
Pros: "Every things was perfect Thanks alot for the stuff who served during the flight they were very kind and helpful , this is the first time that I enjoyed the time being in this flight Thank you again"
Pros: "The service was top notch and the comfort of economy class is better than any American airline I have been on."
Cons: "U cannot think of anything."
Pros: "Crew very efficient and professional"
Pros: "Solid selection of new release films."
Cons: "Emergency landing, information not willingly provided. Passengers threatened with legal action for taking pictures of the emergency landing and aftermath. It appeared crew were more concerned with bad PR than transparency and comfort of passengers."
Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Pros: "Lufthansa - The best."
Pros: "I witnessed the flight crew defuse a conflict between two male passengers (that had escalated to shouting and throwing each others belongings out of overhead storage) before we left Frankfurt. A male steward showed he could be professionally stern when backing up a female coworker handling the situation and compassionate when he comforted an elderly woman in distress halfway through the intercontinental flight. The entire crew I interacted with in economy class were professional, friendly, welcoming, and helpful."
Cons: "Boarding the entire plane at once was inefficient and caused conflicts over the availability of overhead storage. Obviously this is an airline decision and not a flight specific problem."
Cons: "The seats are horrendous. I paid for extra room but the armrests don't move. Other airlines have armrest that move in economy seats. No opportunity to rebook online or at the airport. I flew in this route a month before, and since then I've been trying to change the seats. Lufthansa customer service never called me back. When I tried to call, I was put on hold for more than an hour every time. Never flying Lufthansa again."
Pros: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Cons: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."
Pros: "Everybody in bilbao was very helpful as I had a problem with the boarding pass that they solved, very thank full for the service"
Cons: "crowded plane unfrindly staff no choice of meals long wait on board"
Pros: "- crew was nice - overall flight was smooth"
Cons: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Pros: "Onboard real meal and multi-lingual crew very impressive"
Cons: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Pros: "short, slightly delayed flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Pros: "Clean, good pilots and quick"
Cons: "Flight attendants rushed' us after food too have a drink or a cup of coffee and after 4 hours brot the water or a drink... I felt very thirsty on the hole flight... Smallest sizes ever on drinks... I don't mind paying extra for a good quality service, and I'm flying only with you guys, but that was like a bad experience..."
Pros: "Crew was nice"
Cons: "Seat pitch is miserable, amplified failings in food and internet access."
Pros: "everything was good"
Pros: "flight attendants were very nice, helpful, and accountable. I wish every flight had them on their crew."
Cons: "Seats are too small and pitch is too short"
Aircraft used fir this route was pretty old. Seats 💺 were hard & difficult to reclaim although it was flat bed
Pros: "The crew and the selection of movies"
Cons: "The food"
Pros: "Crew was amazing"
Cons: "Seat was very uncomfortable"
Cons: "The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment"
Pros: "Everything was great!"
Pros: "Boarding and landing"
Cons: "Food should be made With less spice more blend."
Cons: "Plane was too cold. Asked staff to adjust but still to cold."
Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."
Pros: "It was all positives from the time we check in until we arrived in Kindon."
Cons: "They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals."
Pros: "Fast and efficient."
Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Pros: "Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price."
Cons: "Need more movie options. Presently 95% movies are one or more year old."
Pros: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Cons: "Seat was crazy small! Couldn't even cross my legs."
Cons: "seats are small but otherwise it is 5 star airline. love Srilankan."
Pros: "I have found Sri Lankan staff to be most friendly and accommodative."
Cons: "Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again."
Pros: "Food , cleaning,"
Cons: "Connectivity as we have to wait 7!hours @ Colombo airport"
Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Pros: "Crew was very nice"
Cons: "Food was with a lot of chilli and very spicy"
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us."
Pros: "Friendly crew"
Cons: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Pros: "Courteous & helpful crew."
Cons: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."
Cons: "For a family of 4, 3 of us had continual problems with the sound on the entertainment system during movies, etc"
Pros: "Nothing really stood out. Having a pillow and blanket for every seat is a plus."
Cons: "Plane wasn’t cleaned very well, trash in the seat back pocket. Was given a meal that wasn’t on the menu and was unedible. At the end of the flight they spray air freshener down the entire aisle which is very concentrated."
Pros: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"
Pros: "Great service by crew members Had good number of meals and beverages"
Pros: "Srilankan Airlines's food was one of the best I've had. I've flown on over 50 airlines and was happy to see that the food was not processed junk as you find in most airlines. The ingredients seemed fresh. The crew were awesome: polite, kind, and considerate. They were eager to accommodate passengers' requests. The jets were new and clean. The entertainment system was touch-screen."
Cons: "The passengers were loud and ill-mannered. They gave the crew a tough time. These complaints, of course, is not a reflection of the airline."
Pros: "Good veggie food, courteous and attentive staff and, quick transit"
Cons: "Inflight entertainment could be improved - most categories fo TV shows had only 2 or 3 episodes"
Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"
Pros: "Good service"
Cons: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."
Cons: "ground staff was unable to provide information about the delay"
Pros: "Just about everything"
Cons: "The food"
Pros: "The food was good. The service was friendly. I enjoyed my flight"
Pros: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Pros: "Everything is perfect. ... excellent food"
Cons: "No entertainment for 3.5 hours flight from Colombo to Dhaka"
Pros: "Nice flight, attentive crew."
Cons: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."
Pros: "Wonderful services"
Cons: "Everything was pathetic. Delay in both the flights. No provision for lounge access. Will never fly srilankan again."
Pros: "There was no entertainment as it was a short flight.had to report quite early in the morning because of airport renovation.otherwise the flight , journey and food were Good"
Cons: "Had to wait for one and half hours to get our luggage from the belt as all gulf transit passengers who checked in later than us got theirs first and since we checked in first our luggage came last.I had onward journey for eight hours by bus and with lack of sleep the previous day it was quite tiresome."
Pros: "Staff kept us informed and it almost boarded at the expected reschedule time. I did not go to the lounge at first, the monitor was flashing "last call" 3+ hour before we finally boarded. SriLankan staff sent me to the lounge and treated me very well. The 2nd leg was badly delayed and poorly handled for most passengers."
Cons: "Fortunately I was in Business Class. Coach was loaded onto a bus and held without air conditioning for about 30 minutes. The bus went to the plane and returned because they were not ready to board yet. Poor coach treatment of passengers."
Pros: "On time arrival. Personal entertainment system. Meal included. Everytging for a 3h flight. Amazing."
Pros: "The flight landed safely is by far the most that I liked. The service was okay."
Cons: "I paid for business class and it sucked. The seats would not recline enough for comfort and the entertainment had to be held in my hand. Totally unsat for the price that I paid for that business class seat."
Pros: "Cleanliness in cabin was very poor and food quality was extremely poor."
Cons: "Cleanliness in cabin was very poor and food quality was extremely poor."
Pros: "Lovely crew"
Cons: "Too short a flight!"
economy seats horribly uncomfortable. food inedible. staff inattentive. pilot hit the Sydney runway so hard my teeth rattled. there was nothing good about this flight.
My ticket was cancelled 3 hours before the scheduled flight
Seats were very uncomfortable.
Cons: "More entertainment and food options. Service not in line with price charged for the flight"
Cons: "The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses"
Pros: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Cons: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Cons: "Food choice for vegetarian meal was horrible."
Pros: "All services"
Pros: "Nice crew, seat reclined a lot, great food"
Cons: "Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,"
Cons: "My seat (8d) would not recline and the hand rest would not go up."
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "All the hospitality and entertainment system was great"
Cons: "The holy Quran I listen to"
Cons: "Same issues as my trip to Chicago, but this was a shorter duration so issues not as problematic"
Pros: "Every thing was good"
Pros: "The service onboard was great, the crew were attentive and looked after the passengers."
Cons: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."
Pros: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."
Cons: "Bad seats. Treat people like cattle with barely any leg room."
Cons: "There was no organization for boarding!! My chicken was like a piece of tire with no flavor!"
Cons: "More protein in food"
Pros: "Good time Baggage smooth service"
Cons: "Food Crew service"
Pros: "Staff were very friendly."
Cons: "Checked in online and booked seats that had extra legroom. When boarding the plane seats had been changed and we were separated. Not happy about it. Agree with other reviewers re Abu Dhabi, not the most pleasant experience in the connections hall. A bit all over the place!"
Pros: "Kind of similar to Indian food if possible. Thanks"
Cons: "Salad that comes with Vegeterian meal."
Pros: "Clean well maintained aircraft. Enough leg room"
Cons: "Flight was delayed from JFK as well as Abudhabi. Inflight service was not that great"
Pros: "The staff was very friendly and the food was very good"
Cons: "The seats were very crammed"
Pros: "In time"
Cons: "Crew not helpful . Same with food not enough ):"
Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Pros: "Great looking crew. Very professional"
Cons: "Food service a little slow in business class"
Pros: "staff were very courteous and attentive"
Pros: "Crew, service, more seat room."
Cons: "Chaotic boarding but that's it!"
Pros: "Comfortable seats with head rests and neck pillows Good food choice and no wasteage with plastic cutlery or portion sizes"
Cons: "Small boarding lounge. Etihad has reserved the inferior boarding lounges for the flights to India. Boarding procedure was not well processed."
Cons: "The flight was delayed and the next connecting flight was missed"
Pros: "Food, entertainment"
Cons: "Bad seats, bad legroom and very cramped isles"
Pros: "Everything was good."
Cons: "Flight was canceled...."
Pros: "i have nothing to like in the flight."
Cons: "no service you can call ten time if they come one time you lucky.very very roud crew and very discrimination place.also when i was fly los angeles to abu dhabi the guy name muhammad threat me many time for food he made mistake on my food and top on that he was threating me i hope some one in this air line take care of this but i'm not sure any one going to care for this and he was saying he is supervisor."
Pros: "Fast track through passport control and customs and quick boarding. The crew made the long flight relaxing and comfortable."
Cons: "Dinner was great but breakfast was not as good."
Pros: "abu dubai airport transit area"
Cons: "nothing bad that i could found"
Pros: "Flight was good - smooth takeoff & landing. But delayed half hour in Abu Dhabi , did not make it up. Crew good but food was not tasty. My wife's specially ordered Jain vegetarian meal was inedible. Seat comfort OK but soiled by a supper in seat ahead, could not stretch legs."
Cons: "Entertainment choice for Indians limited and poor content. Unremarkable English movies & music. Quantity but not quality"
Pros: "The cockpit crew was efficient in announcing the highlights of the flight.The landing and take off was smooth and flawless.The aircraft, an airbus 321 was clean."
Cons: "The service from Abudhabi to Cochin was worse than the so called cattle class.One simple instance, the food menu which was trumpeted and given to each passenger in the economy class, had three main entrees,viz Fish/chicken/vegetarian. When the food trolley came to my seat in the mid section of the plane, the hostess with almost a desperate look told me that only the vegetarian dish was available.I told her that I definetly need the fish or chicken dish.She scrounged around and ultimately gave me the fish choice whereas all the rest around me had to do with the vegetarian fare.Why this stupidity of a grandiose menu card?...The menu list states a list of liquor available in flight in the economy class.The hostess was serving the same only to those who specifically asked for it and that too as if she has to pay for the same.What a shame on the airline.You folks can do much better than this, in the so called cattle class.Sitting in a preassurised tube for more than 21 hours to reach ones destination is agony by itself, but then getting into your flight after seeing the goodies offered are only in paper, is a sad disappointment."
Cons: "Nothing not to like."
Pros: "Take off on time. Arrival early."
Cons: "Nothing not to like."
Cons: "Vegetarian food not that good."
Pros: "Seats, pillow"
Cons: "Food was ok"
Pros: "The food was was alright."
Cons: "Major first flight to Abu Dhabi has been canceled. That took place around 5 hours. Then the whole journey has been rebooked and I reached the final destination after 10 hours of the previous schedule with lost baggage."
Pros: "cabin crew members were much more attentive."
Cons: "food was monotonous."
Pros: "Crew is friendly."
Cons: "- Entertainment systems are too old. - Seats are untidy - very congested seating"