Comfortable flight and before time arrival was excellent overall
Compared to other used airlines over more than 30 years, it was an excellent experience.
I could not able to travel because of the restrictions from srilanka to india, no notification was given to me about that. Then i changed my ticket to get there.
Pros: "Same as before"
Cons: "Same as before"
Cons: "Flight was a little long!"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Cons: "They are the best and air Canada should learn from them"
Pros: "Food, seat, entertainment"
Cons: "The staff though friendly was found to be unhelpful. I was literally carrying three bags and a toddler in my arms, and passed by at least three crew members. But none of them bothered helping me. Your measure of success is not just how well you treat your business class. That’s not being world class"
Cons: "Boarding process, and in-flight entertainment and wifi"
Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"
Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"
Cons: "better food"
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "Attention to detail. Very professional."
Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Cons: "The changed the time of flight had to wait airport for 5 hrs"
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "Excellent service. Excellent quality of food."
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."
Pros: "Dedicated to customer service"
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Pros: "Very nice. Everything was great."
Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"
Pros: "Landing and botding is safe"
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Excellent service and in time flights."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Cons: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Pros: "I liked everything about it."
Cons: "My trip was to long but it wasn't there fault. I was so tired."
Pros: "The entertainment was good."
Cons: "Once the crew got the meals out of the way you didn't see them (at least in our section). You could go to the galley for water or a snack etc. Most airlines I've been on seem to bring drinks, etc to seats every once in a while."
Cons: "Sitting place too small"
Cons: "Very small in the plane"
Pros: "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
Pros: "The flight was good"
Cons: "Everything was great"
Pros: "The entertainment system has huge offerings."
Cons: "The food could be better."
Pros: "The crew were amazing and attentive."
Pros: "god food and movie selection."
Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
Pros: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Cons: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."
Pros: "Seating space for short people..not average height people"
Cons: "Wider space for seats"
Pros: "miracle fight landed on time"
Cons: "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Cons: "No WiFi on plane. Major draw back"
Cons: "The sound at my seat didn’t work so I had a a 14 hour flight with no soundtrack. I watched one Japanese movie with subtitles and then gave up"
Pros: "Delayed. Late notification of delay. No text notification of delay."
Cons: "The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs.."
Cons: "Delayed without notice."
Cons: "Signs on the airport screens were not updated in time so estimated departure times passes without boarding notices."
Pros: "My mother requires additional assistance for boarding (wheelchair for the ramp, a little extra time). Cathay adjusted our seats so we would be located reasonably near the doors yet close enough to the bathroom for her convenience. The stewards literally took her by the arm to help her to her seat, even taking her bags for her. And they made a point of checking on her several times during the flight. Absolutely amazing!"
Pros: "The food are great."
Cons: "Bathrooms are not as clean."
Pros: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Cons: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
Pros: "Efficient service."
Cons: "The sound jack on my seat was dysfunctional and the sound kept cutting out unless I had my hand on the jack for 12 hours. It was CX806 flight."
Cons: "Flight was packed"
Cons: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Pros: "Boarding and staff"
Pros: "Good service"
Cons: "Older plane"
Cons: "The toilets are small. Sinks clogged and do not drain properly. Toilet seat covers are sticky and stained."
Pros: "Flight attendants were responsive and helpful. They were also kind given the craziness they have to deal with in some customers. In flight entertainment was adequate. They seem quite reasonably organized."
Cons: "1. It was a 15+ hour flight. Only breakfast and lunch were served, where three are justified. 2. I had a pre-selected (vegetarian) meal which was both meagre and mediocre when flying out of JFK. It was a grossly insufficient amount of food for the long duration of the flight. I had what was essentially a small tray of chickpeas for 'breakfast'. Crazy! 3. The noodles that are on offer for snacks throughout the flight were chicken or beef. Vegetarians do not have anything to eat except cookies and some fruit (which goes quickly when set out!) 4. No eye mask, earplugs, toothbrush or toothpaste. These are basic amenities. Had to ask for an eye mask and then one was provided. Some airlines even provide in-flight socks (and yes, I am talking about economy travel here)."
Cons: "Food options"
Pros: "Decent crew"
Cons: "Bad food"
Pros: "Flight was delayed Made connection just in time"
Pros: "The entertainment is in regards to the movie choices that I had. I wish my screen was a little bigger."
Cons: "My flight from Los Angeles to Hong Kong was cancelled due to a problem with the plane. I stood in line for 2 and a half hours at the airport only to have them tell me this. There was not visible sense of urgency on part of the staff at Cathay Pacific and they did not seem to have a contingency plan to deal with such a situation. I especially felt sorry for some of the elderly people who were also in line all that time with noting to drink and no place to sit."
Cons: "I lost all my bags. FIXED IT"
Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."
Pros: "Easiness to oil a flight with Kayak. Price is much cheaper as compared to other travel websites!"
Cons: "Not being able to select seats online prior to traveling"
Cons: "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
Pros: "Friendly staff"
Cons: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
Pros: "Crew was cordial."
Cons: "Again, would it be possible to have more Christian-friendly movies?"
Pros: "Ice cream on the plane"
Cons: "my main course was not that tasty.."
Cons: "bring back Me Before You!"
Cons: "Those economy seats can only fit a child comfortably."
Pros: "Crew was friendly."
Cons: "During boarding please setup separate lines for end and front cabin seats. Since everyone where mingled during boarding the flight the aisle was blocked by front cabin passengers loading their cabin languages.. Try boardning end of the cabin passengers first like from seats 60-75 and then front cabin seats."
Pros: "The staff is kind and professional. The lavatories are kept clean by the staff during long flights."
Cons: "Remind passengers when sick, to wear masks or cough into tissue."
Pros: "The crew was very attentive directing us to other bathrooms as needed. Sitting at the bulkhead helped a lot"
Cons: "The baby meal is ideal for infants between 6 and 12 months of age"
Pros: "Crew is lovely"
Cons: "My vegetarian food was horrible, terrible drink selection, mediocre entertainment."
Pros: "Everything went very well with the very good service of Cathy Pacific."
Cons: "Maybe a map of document control areas."
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
[ ] Chaotic is an understatement! I was flying from Helsinki to Los Angeles via Stockholm and eventhough I booked everything directly thru finnair, they gave me only 35 min to change planes that required crossing accross terminal 5 and going thru customs. I asked helped to different staff multiple times and no one cared. Finally when I made it to the gate the flight had been delayed because finnair did the same thing to other flights yet the app and website never updated. Finnair made several of us think we had missed our flight! [ ] Then when I got to the gate, the staff checked all of my documents again eventhough I had been checked in Finland less than 2 hrs before. If you fly with Finnair get ready for chaos. [ ] Messy online presence. Too many emails saying the same thing but hard to find relevant information (for example, I couldn't find any information about the trip from Stockholm to LAX) [ ] they provide the option to check in online and tag your bags at the airport but then have no bag drop line at some airports. [ ] Luggage information in Helsinki was never clear and caused us to step out and have to ring the doorbell to get our bags. It took forever for someone to open the door. [ ] Staff are careless about customer comfort. In rovaniemi, we had to board thru the tarmac and the attendants didn't care that people had to wait outdoor on freezing temperatures while the passengers were taking forever to put in their luggage and sit down. [ ] the only positive is that the airplanes are in good condition.
Best flight I’ve ever been on!!
Cons: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."
Pros: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Pros: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Cons: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
Cons: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"
Pros: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Cons: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"
Cons: "Same as above. Seats very narrow. But enough leg room"
Pros: "I liked that they said ...you need to wait for 5 hours for the decision to get you or not on the next flight...and how much it will cost you extra now after having a great night spent at the terminal."
Cons: "All that matters for Finnair is that the flight took off on time... If you make it or not....if you know where to go...why to worry! It is your problem now! We will charge you up to "current" price now!"
Pros: "Crew were friendly and pilot did a great job"
Cons: "No food and very limited beverage service. No entertainment,"
Pros: "Blueberry juice! I is now my favorite juice."
Cons: "The food was way overcooked!"
Pros: "Friendly crew. On time. Clean. Comfortable."
Cons: "All was fine."
Pros: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Cons: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."
Pros: "Food on this flight was delicious."
Cons: "WiFi didn't work."
Pros: "Friendly attendants who made the flight very pleasant with their smiles and their service"
Cons: "Aging interior and seats of plane were not good at all."
Pros: "Plenty of leg room, and I got an empty seat next to me! Food was served on time (an hour into the flight, and about two hours from the destination). The options were decent particularly the caserole in terms of portions. Plenty of overheard compartment space, even with a nearly full flight."
Cons: "The arm rest between seats doesn't raise to the full upright position, only one-half way. The TV needed to be reset by the purser due to it being stuck on kiddie mode. If you're a snacker, bring food."
Pros: "It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. My kids liked the macaroni and meat dinner. The plane was clean and comfortable"
Cons: "The flight attendants could have been a bit more cordial and smiling. The dessert was only a choclate. Would have liked something better. Entertainment needed more variety. Boarding was a bit of a mess as they did not let families board first and were not very accomodative of families with small children, though I had a 9 year old, but there was a family with two very small children and they were not very helpful to them."
Cons: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Pros: "Professional staff. Easy boarding."
Cons: "entertainment seemed more oriented towards Asian passengers"
Cons: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"
Pros: "It was very quick"
Pros: "The food and the crew were excellent."
Cons: "My family's seats were separated by several rows. The airport gate was not manned until several minutes before boarding time. We had to ride a bus to board the plane. There was an extra passport check. The plane had a very old and outdated entertainment system."
Pros: "Great service and hospitality. Smooth flight. Good 1st experience with Finnair :-)"
Pros: "There was like 5 movies to choose from and 2 shows, all the movies old and my screen kept on getting stuck"
Pros: "I LOVED my stewardist. This man was so incredibly kind to me and the service he gave me had me questioning if it's usually appropriate to tip them. I wish I knew this mans name so I could rave about him but I unfortunately didn't catch it."
Cons: "Let me start out by saying this was my first transcontinental, longer than 2hour flight...I am extremely upset that I paid the extra money to choose my seat and when booking I chose that I wanted a window seat, well I ended up smack in the middle of the plane with a person on each side of me so I wasn't even able to sleep the entire 7 hour 9p-9am flight. Also when I attempted to check in 24hours prior in order to make sure I got a seat id be happy with it said that it wasn't available for my flight so I couldn't check in and I couldn't chose a seat but regardless I still should've gotten the seat I wanted bc of my preferences at booking. Don't pay the extra to ensure your seat it's a total rip off"
Cons: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"
Cons: "Problem with baggage"
Pros: "Everything was good. Tv screen had issues booking for first half of flight"
Cons: "Small plane incredibly cramped for8 hour flight"
Pros: "Great flight and nice people"
Cons: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."
Pros: "The onground staff at CDG was nice. The bus ride to the planes was not."
Cons: "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
Pros: "The crew members were pleasant"
Cons: "I had to pay an additional fee of $327 because I had a infant riding with me on my lap."
Pros: "Punctual and very good service from friendly crew"
Cons: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"
Cons: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"
Pros: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Cons: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Pros: "On time, good movies, good service."
Cons: "Smooth flight Arrived early."
Pros: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Cons: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."
Cons: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"
Pros: "I made it home safe"
Cons: "Little legroom for such a long flight. Too crowded."
Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Cons: "Was not able to check in online on either leg."
Pros: "The food and entertainment were good."
Cons: "This flight was operated by British Airways. The flight attendants on this flight were very rude and the plane was not as comfortable as the they Finnair plane."
Pros: "Good crew-excellent service."
Cons: "Cramped seats-I'm 6 feet tall and I need space. Emirates & Lufthansa are sooo much better!"
Pros: "No device charging outlets."
Cons: "One crew member was extremely curt to myself and fellow passengers, not telling us to put down viewer, just slamming it away. Could have said something, been pleasant."
Pros: "Economy is always Economy and I got what I paid for therefore I am satisfied with that fact. In addition we were on time."
Cons: "All was well with the Airline and British Airways met all the safety protocol, I expected. The booking with Kayak was made online. I had questions after the booking, I called. The representatives were very helpful,. professional and courteous. Thank you."
Cons: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."
Cons: "Some form of entertainment"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "The airport is nice"
Cons: "But they didn’t let me in because I didn’t show up for the first flight"
Cons: "The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite."
Pros: "Good food and great crew!"
Cons: "Being 6'2" is the worst when traveling economic."
Pros: "Not much"
Cons: "Our trip to Vienna from London was less appealing than the one from Montreal to London. No food, no entertainment and seat space was cramped which reminded me of my Air Transat experiences."
Pros: "Food was good , very comfortable seats and the time we departed to the time we arrive I will rate it 10 out of ten I felt as if I was on a 2 hours flight . It’s was just one of those wonderful BA flight I can’t forget"
Cons: "It’s was just the hassle to get from Terminal 5 to Terminal 3 with luggage but made it all in all"
Pros: "Good crew and efficient service."
Cons: "Not the most comfortable business class seats. Had a hard time getting any sleep."
Pros: "Dinner was quite good. And yes, the seats were comfortable. But the aircraft was probably from the 90's"
Cons: "Entertainment system was really archaic ... No USB slot to charge phones ... Breakfast was ok ok ... not good."
Cons: "Flight delayed missed connection out of London heathrow to Budapest."
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "My onboard entertainment system's headphone didnt work. I Was told there is nothing they can do about it, which is fair enough, but i dont think it was fair on me. People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Cons: "increasingly reducing space. person sitting next to me overweight and made it uncomfortable for me during the entire trip."
Pros: "Arrived safely, only a little late."
Cons: "Duty free? Marks and Spencer? The cart and crew kept going by but never offered drinks. So thirsty!"
Pros: "Cabin Crew flight data punctuality"
Cons: "That I had to PAY for water to drink that was not tap water No room for my carry-on in overhead bins...took some arranging."
Pros: "On time and staff"
Cons: "Too little space for seating!"
Pros: "crew was nice and friendly food was good bit old aircraft so little bit less comfortable"
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed. and on top of it their website is not working can't update my contact details and also cant track status of my complain."
Pros: "Crew were extremely kind and professional. Snacks were plentiful."
Cons: "Lavatories were atrocious. There was splatter and stickiness all over the lavatory even before take off. Was quite gross and dangerous in terms of public health. Especially in a dangerous flu epidemic season."
Pros: "The crew were super helpful and attentive."
Cons: "Food was not the best, the leg room was ridiculously small and the entertainment system had some issues, but all in was a nice trip"
Cons: "Flight was delayed after arrival at Heathrow for 4 hours Baggage lost did not get it even after the end of the trip There wasn’t much of help or effort from the airlines to track baggage Even my 8 year old son said ... never board British airways"
Cons: "Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane."
Pros: "Seats were comfortable again."
Cons: "Crew seemed to be a little more aggressive and rude than last flight from BA."
Cons: "The flight left 2 hours late. The seats were cramped."
Pros: "The crew The nice and friendly staff at the airport"
Cons: "Assigning one luggage per traveller"
Pros: "The middle seat was empty. Handed out drinks regularly."
Cons: "Really long gap between the main meal and the snack. I was hungry enough my stomach was growling. General boarding was mayhem. On the way to London, we boarded back to front. Fewer available movies than on United."
Cons: "I missed it because our flight was delayed out of JFK."
Pros: "I had an entire row to myself, the flight was on time, and the crew was great. The views of the Alps below were entertainment enough."
Pros: "The wide variety of movies"
Cons: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"
Cons: "They lost my luggage and they have wo"
Cons: "While I prefer beef to be cooked rare to medium-rare (and mentioned this) on both legs the meat was well-done and dry. This is common to many airline steaks, and may be an unavoidable consequence of the limitations of preparing food on board. (Though I have had reasonably prepared meat dishes on certain AA flights). All dishes are highly under-seasoned, but a packet of salt and paper is provided, so this is not a curial concern."
Cons: "I was sleeping during meal time and when I woke up an hour later they told me that my meal was now below the temperature that they're allowed to serve it because it's dangerous. so I got bread instead. It's ridiculous either they serve me half the meal still frozen and the other half too hot too touch or it's considered unsafe."
Cons: "Asked to check baggage in right before boarding. Cabin pressure was terrible. Seats were not comfortable No food was offered for free. No entertainment was offered. Disappointed in flying Airbus 321"
Cons: "Delayed at airport for takeoff Extra baggage fee (outrageously expensive) Non complementary water on aircraft Slow baggage return at destination airport"
Cons: "Wait for shower was more than one hour - really do you expect people with 10 hours to cone to lounge Food was minimal for breakfast and should take cue from their boston lounge"
Pros: "Good entertainment options, crew was nice, ride was smooth."
Cons: "I had a very tight layover and it took forever to get off of the plane, I nearly missed my next flight - it would be nice if short layover passengers got de-boarding priority."
Cons: "The service was terrible and staff was unpleasant"
Cons: "like all the other airlines you get nickelled and dimed to death"
Cons: "Once arriving in London our airplane didn't have a place to park so that we could be relieved from our flight. We waited, seated in the plane for over 45 minutes and we almost missed our connecting flight. We had to run to the next gate and getting through security checks was a nightmare. The London airport crew seemed to have terrible communication and terrible customer service skills."
Pros: "The secure boarding area at Heathrow was nice. I haven't seen that before."
Cons: "No free refreshments; water would be nice. No line control during boarding - people merging in all over the place."
Pros: "The crew was outstanding and really tried to make the fight bearsble"
Cons: "Not too much. The food wasn't bad either!! I really like flying Birtish Air"
Cons: "Plane was late boarding, updates were not prompt."
Pros: "Very efficient and speedy service delivering my delayed luggage on the way from Toronto to Amman."
Cons: "Just a bad overall experience"
Pros: "The crew was very courteous and helpful. We has disability issues and they were very attentive to our needs."
Cons: "Two pieces of our luggage (my wife's wheelchair and walker) were not forwarded to Heathrow from Venice as I requested and expected. I don't blame the plane crew, but the ground personnel for not following through on what they promised to do. Venice airport did not seem to be very efficient or competent. Our daughter and her boyfriend were traveling with us and could not get seat assignment until they were literally ready to board the plane, so consequently, there checked luggage was also not on the plane in Seattle. We have promised to get our luggage today (9/28/16). I hope so, you have my wife's wheelchair which is making it very hard for us to get around."
Cons: "Food and entertainment. Food needs improvement. Screen was outdated and blurred."
The puddle jumper from Charlotte to Asheville often appears to be a low priority, if not for American Airlines then Charlotte International Airport. We had a tight connection (45 minutes), made worse by malfunction of gateway which took agonizing time to repair. I got no less than 3 gate changes, all in Concourse E, the farthest away from B where we landed. Fortunately airport people were great with a wheelchair for my wife, without which we would have missed the connection. Then, when we arrived at the resigned gate, the wheelchair attendant had to try times to get gate personnel to direct her to the right gate. Finally, when we went down stairs, we were redirected to a plane at least 300 yards from where we went down the stairs. If all that weren't enough, the two flight attendants appeared more interested in flirting with each other than paying any attention to the travelers. Avoid this connection if you can. Delta much better customer service.
Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
WI-FI Connection needs to be more secure
Delayed 1.5 hours in Miami to arrive in Dallas to a delayed flight and still miss the connection is very frustrating
Pros: "Staff was nice."
Cons: "Nothing really"
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "Non stop smooth flight"
Cons: "Gate crew sucked"
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "The crew were great, entertainment was good."
Cons: "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
Cons: "I’m still on the plane and there’s this poor sick dude across from me who is sneezing and snorting and spewing phlegm everywhere!!! I feel so sorry for him bc he’s got muscular dystrophy or something and it’s uncontrollable. But I also feel sorry for the poor little girl next to him! I am about to puke it’s so gross and he’s 4 peeps away from me! Ugh, I HATE germy planes!!!!! Not sure people should be allowed to travel without masks in this condition."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Cons: "No one knew what was going on. We boarded late, then sat there for 40 minutes with no communication, then we had to de-plane. But they couldn't get the jet way to work, so it took forever."
Pros: "On time, good service."
Cons: "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Cons: "Flight delayed multiple times and then again upon landing at destination."
Pros: "The crew members were friendly."
Cons: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Pros: "Left on time, service was good."
Pros: "Great crew! Professional. Friendly. Efficient. Excellent."
Cons: "Aircraft issues, late on take off, a gate change, but the ticket against kept us informed"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Cons: "Poor seating and lost my bag."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Cons: "Lack of leg room, no personal entertainment, poor snack options"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Cons: "For some reason they changed my seat."
Cons: "Comfort of plane!"
Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Cons: "Horrible long delays."
Pros: "Their service is useless. Processes are in need of a major overhaul. They have become too big for themselves and have not adopted the customer-centric value that prevailing companies have incorporated and are implementing. I predict that they will not be around in the next 10 years if changes are not made."
Cons: "Kayak should be more particular who they partner up with as being more selective will bring more value to your brand."
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "Crew helpful and friendly. Prompt cabin service."
Cons: "Old plane. No power source. Arrive 30 min early Miami and sat on runway an hour. Gate arrive at changed. Nearly missed connection due to wait on baggage of over 40 minutes in customs."