Seats were broken. We need to ask for the blankets because blankets were not kept on the seats for passengers. Breakfast was not served they gave goodies instead of breakfast. Overall bad experience.
Any screens wasn’t working. No blankets were given. Food was good
On AI 187/19.10.22 No TV was working ,Our Seat numbers 24 Window and Middle ,No Maps ,All TV remotes were broken. Lights were not working ,Couldn't read . Front Trays were broken ,Seats were not comfortable at all ,UNEVEN, Will not recommend any one to fly Air India from Toronto to Delhi and back. On 15 Hrs. Flight no Alcohol was served ,First meal was served after 5 Hours of Flight .No Blankets were offered ,On request it took 45 Minuets to get Blanket. Jasbir Guron 5248 Forest Hill Drive Mississauga ,ON Canada,L5M5B7 +1 6474074561
Broken seats and entertainment systems, no blankets, dirty toilets, delayed flights by several hrs and no information and perks given by AI staff. An expensive Cooperative staff and overhauling of the airlines will make things better.
Entertainment system didn’t work the whole flight Undercooked food Uncomfortable seats
Crew and their service was good. No entertainment and old aircraft
There was nothing that was a Wow factor. The plane was late by 3 hrs. Initially it was delayed by one hr which was moved to 2 hours. We boarded the plane with an expectation of 2 hours delay and then had to be in the plane for one more hour before it took off. I have travelled in Air India ( only because of patriotism!!!!) many times even though every time I travelled there was a problem. I travelled most recently in November 2021 and May 2022. Both times the plane was delayed. In November my return trip was delayed by 14 hours. The staff was totally unorganized and extremely rude. Same trip the connecting plane from Delhi to Jammu was cancelled. The planes are breaking apart and are dirty...... I still travel in Air India with hope and very high expectation from Tatas.......
Baggage and immigration was a joke, no control of what airline or airport is doing. Entertainment system never worked. Food was hardly filling and does not taste good. Flight was never cleaned, garbage in tray and seats. Avoid if u have connectivity from Delhi or Mumbai.
Most of the screens and remove doesn’t work. Food was served just twice and no coffee/tea in between for such long journeys. Staff were nice, food was ok for vegetarians.
Cons: "pathetic customer service"
Pros: "Food was good"
Cons: "Terrible communication about what terminal and gate to go to!"
Cons: "Fix the tv screens on the seat none of them worked in my section. Sat 15 hrs 30 mins without any entertainment."
Pros: "Just completed a Round trip from NY to India on Air India Heard that it is not a good airline to travel on It was great - good plane, wonderful service ,more leg room,decent food/mostly Indian Maybe a choice of other food may work also More comfortable than some of the other airlines and service much better. Go Air India"
Pros: "It's very good above all"
Cons: "Entertainment not their"
Cons: "Terrible service Unnecessarily had to claim baggage & recheck in at Delhi Delayed Crowded"
Pros: "Food & Service + on time !"
Pros: "Crew are good . Food is okay not great not bad. They can certainly improve here . I travelled other airlines food is more delicious."
Cons: "More recent movies , news would be better. Staff needs to step up and inform travelers to form the lines . follow same standards as US. They need to control crowd more. Start having Discipline."
Cons: "The flight was extremely delayed and the AI didn't even bother to tell us. Reached almost 3 hours late."
Cons: "TV system was very bad."
Pros: "Food was really bad, tv wasn't working, after requesting multiple times air hostess reboot it but wasn't working, I requested sit next to my mother due to she required assistance, we didn't got proper sit, we made reservations early so we can appropriate sit and at least sit next to each other. So 15 hr journey become so horrible. Might be not prefer this flight any more."
Pros: "Boarding and baggage claim were extremely fast. The staff was very attentive, and we didn't get charged for checked bags."
Cons: "There were no entertainment options, but to be fair this was a short local flight and most airlines don't have entertainment options in smaller flights."
Pros: "I loved that the airplane was very spacious like there was a lot of leg space. I also liked the foot step where you could change its height."
Cons: "The food did not taste good and the bread was cold and hard to cut. Also me and my father asked for non-veg during both meals however they said we have limited supply and therefore are out of non-veg; no flight should have “limited” supply of anything. My father’s seat also fell down all the way back when he pressed the recliner button; Air India needs to update their air crafts because my father’s back or anything else could have gotten hurt."
Pros: "Leg space was really comfortable ."
Cons: "Headsets were very poor . Many sets did not work . Response of entertainment system very slow."
Pros: "Lots of leg room"
Cons: "The in flight screens didn’t work, there were not enough people at baggage check so half the flight barely made it, the food was gross and inedible, the flight arrived late and the price for heavy baggage excessive"
Cons: "Air India cancelled our flight out of JFK "Because of the weather" as i was looking at planes taking off there to a perfectly clear blue sky. They do not invest in deicing equipment, presumably. I received a generic auto-text that the flight was cancelled and told to call them. After waiting on hold for almost 30 minutes, I was told there was absolutely nothing they could do to rebook us anywhere within the next 5 days. Our only option was to accept their full cancellation of both the outgoing and return trips. Completely miserable experience."
Cons: "Even after providing infant food option at time.of booking and selecting the same, there was no infant food in more than 12 hour journey and provided food was.spice so infant could not eat. This was SHOCKING and UNACCEPTABLE"
Pros: "On time, good check-in"
Cons: "the seats are old and torn. Entertainment sucks"
Pros: "787 is a great airplane."
Cons: "Entertainment system at my seat was not functioning and crew could do nothing about it. Crew was not particularly friendly or respectful of my preference to sleep."
Pros: "Smiling and helpful crew Better "airline" food So nice to fly direct without stops Good price for business class!"
Cons: "Business class seats little cramped (2+3+2 v/s 1+2+1 in other airlines)"
Pros: "Fast direct flight, crew was polite"
Cons: "In flight entertainment didn't have nuch choice"
Cons: "The flight was cancelled. On the phone I was offered a seat for a flight 5 days later. I had to go to the airport and be in line for 4 hours to be re-booked on United the next day."
Cons: "They should upgrade/fix the broken devices."
Cons: "No manners & courtesy. They carry a bored expression & behave as if they are doing a favor to the passengers. They need to remember that they get paid from the ticket fares that the passengers pay."
Pros: "it was on time"
Cons: "service was terrible, seats uncomfortable and old, the entertainment system didn't work, plane just looked horrendous and dirty, food was horrible"
Pros: "Only grace was the 777-800 EK was almost empty"
Cons: "Direct flight was canceled without any update, made travel on 2 hop flight making my tourney time double."
Pros: "Leg space"
Cons: "Seat color selection, flight map not working"
Pros: "Food ... lunch was excellent"
Cons: "Wrong boarding and immigration announcement"
Pros: "Courteous crew"
Cons: "Being told the wrong gate by the Air India staff in the air India lounge. Flight was delayed also!"
Pros: "Crew served with grace. Your crew is doing whatever they can to serve best, but the poor plane infrastructure, indiscipline and chaotic boarding process is terrible at DEL. This part of the business process requires re-training, enforcement."
Cons: "Toilets did not have toilet seat cover papers, very limited supplies of tissue paper. Paper towels were provided instead of tissue paper and seat cover papers. No wonder these toilets clog so often. It's a long haul flight almost 161/2 hours; should attend this need. Upon inquiry from crew, I came to know that flight services from DEL to SFO does not provide toilet seat covers; while SFO to DEL does? Entertainment system hardly works; three of the entertainment systems at 34 row were not working. Infrastructure seating, cushions are old, suggest updating/refurbishing these for such a long flight. Food menu should be reconsidered, especially bread - I still don't understand why are you serving bread roll with Indian food, mismatch, and also would suggest executive management to make surprise checks on the food quality - hopefully they will understand."
Pros: "Flight experience was overall very good..Everything went smoothly.....food was OK...had seats in H row and these were very comfortable...could sleep for 6 hrs..In flight entertainmemnt was fine..But didn't require much of it...as I slept through most of the flight...above my expectations...4.5/5"
Cons: "Crew behaviour could have been better"
Pros: "Timely service"
Cons: "Passengers spoiling area by throwing papers tissues Eatables It has to be taken care of through announcement"
Cons: "Broken entertainment system"
Pros: "Food is great! Very attentive crew."
Cons: "There was no wifi or in seat power 240/110V."
Pros: "Plane was right on time and the crew was very nice. They took really good care of us on both ways. I was bit spectic first but the over all leg room and the seats were comfortable. For the money and the direct flight option, I would recommend Air India. Keep up the good job. I also like the fact, they take security very seriously."
Cons: "The entertainment system is bit outdated and could use a nice upgrade."
Pros: "I didn't know that we were allowed to land in a random city. Also, when we missed our connection because of the delays, they lied to us about other airlines not havin availability."
Pros: "SFO to Del - media (A&V) entertainment does not work on a 16 hour flight Del to SFO - Audio does not work Rude crew Broken and unclean toilets Badly maintained galleys Only good thing - shortest route to India"