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Pros: Crew was amazing with my baby. Overall a very good flight.

Cons: The crew could have checked us in...we were 5 minutes late for checkin and had to book and pay for another flight.

Pros: The crew was good and boarding was super efficient

Cons: No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?

Pros: Crew on plane were very good; gate agent was not.

Cons: Assertive gate agent in Toronto insisted I check my carry-on even though it was within regs and there was lots of overhead space (I was 2nd on the plane) but he insisted saying it would be waiting for me as I debarked (not true-came down carousel with checked bags)

Pros: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Cons: The plane didn’t have water in the bathrooms in the back of the plane so we had to use wet wipes to clean our hands afterwards. Entertainment system was slow. No complementary meals offered even though it was an international flight.

Pros: My luggage arrived 3 days after and stuff was stolen....

Cons: Maybe not steal passengers stuff?

Cons: Nothing

Pros: Crew was great. Enjoyed the free wine

Cons: Include baggage and seat in price. Such a bummer to pay more at the airport

Cons: Plane was late.

Pros: Efficient check in. Liked the shuttle bus service from subway to airport.

Cons: As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on.

Pros: Crew was amazing with my baby. Overall a very good flight.

Pros: Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy.

Cons: Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable.

Pros: Crew were accommodating. Not enough leg room.

Cons: More elbow and leg room.

Pros: Food and service

Pros: Greatseats

Cons: Seat was terrible. Too tight and next passengers body too close. Avoiding them made it uncomfortable.

Pros: Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy.

Cons: Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable.

Pros: The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian.

Cons: I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd

Pros: Greatseats

Cons: Flight was delayed

Cons: More comfortable seats

Cons: Be on time.

Pros: Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy.

Cons: Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable.

Pros: I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-

Cons: Entrainment on flight

Pros: We upgraded to Plus when we checked in and it was totally worth it. Extra space, food, drink. It was great!

Pros: Quiet flight. Great landing. Excellent staff on board

Cons: Cramped seats entertainment

Pros: Staff on the checkin desk was very kind and helpful.

Cons: Delay

Cons: Nothing really. Maybe new planes ?

Pros: Friendly crew wick deplaning

Cons: $35 for a carryon is ridiculous. Do you really want your peer airline to be Spirit? Quote your all in price for fares.

Cons: The 4pm flight not leaving at 10pm. Or at least being informed that the flight was gonna be delayed before 3 pm

Pros: They had very bad service for 5 hours flight I asked two times I need a coffee but they didn’t give it for me and on that time I saw they serviced for two another guys just they said to me “we come back to you” but unfortunately they didn’t come back. No facilities for calling the crew. I am very angry for my flight Toronto to Vancouver specially the bad crews.

Cons: See and train the crew and look for your services for 5 hours flight.

Pros: Comfortable

Pros: Fantasic Experience. Loved it. Kind crew, great service, great enetertainment. HIghly reccommend!

Cons: All good! Strat to finish a simple and enjoyable experience.

Pros: Food and crew excellent.

Cons: Boarding process delayed as groups 3-6 all lined up together. No air at seats

Cons: Small plane. Limited space for roll ones.

Cons: Needs to be more clear that you have to pay to bring bag on.

Pros: I got to the destination.

Cons: I could not have been ripped off with extra baggage fees.

Cons: Canceling flights with no notice and rescheduling made me lose a day

Pros: Fantasic Experience. Loved it. Kind crew, great service, great enetertainment. HIghly reccommend!

Cons: All good! Strat to finish a simple and enjoyable experience.

Pros: Timely

Cons: Food

Pros: Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy.

Cons: Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable.

Pros: Nostalgic plane ride

Cons: Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space

Pros: The crew was helpful and everything was on time.

Cons: The ride was a bit rough at the end if the flight.

Cons: Not the airline’s fault but we were delayed. That’s the only thing that could have been better

Cons: Time to de-board took some time

Pros: Friendly crew wick deplaning

Cons: $35 for a carryon is ridiculous. Do you really want your peer airline to be Spirit? Quote your all in price for fares.

Cons: Have kinder staff. Be more customer oriented. Be more like Westjet.

Pros: The plane itself was great - spacious, room for luggage, in-seat entertainment and Wi-fi, power points and USB ports at every seat. Crew was perfectly fine.

Cons: There were no announcements prior to the 90-minute late departure, pretzels were the only “food” available (flight scheduled to leave at 5.50pm; left at 7.20, landed after 9.30 due to snow in Toronto)

Pros: Aircraft and cabin crew were superb.

Cons: None

Cons: Vincent, the Director of Services ensured that this is the best flight I have ever had on AC’s Business Class

Pros: Convenient! Love flying to Toronto on Porter. Nice glassware for drinks. Unique feel. Will definitely fly again!

Cons: After boarding had to deplane and go on another aircraft.

Cons: Canceling flights with no notice and rescheduling made me lose a day

Cons: Flight delayed but good

Pros: The gluten free meals were quite good. Everything seemed clean.

Cons: The plane was small for a transatlantic flight. The entertainment was not easy to find/access.

Pros: Crew except one were friendly. Best landing ever in St. John’s. Flights on time.

Cons: Seats are very uncomfortable. No food selection on last flight and flight attendant was reluctant to be helpful about it.

Pros: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Pros: Comfortable and clean flight