The agents at the Kelowna YLW airport were really grumpy. Same with oversized baggage person. Staff on the plane were great.
The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
No food, water, snacks.”beverages”. This was on Christmas Day. Upgrading cost $100, for what exactly?
Very short flight. No food or entertainment required. Nice crew. Flight left late.
Flight delayed missed connecting flight crew not very helpful very frustrating customer service
Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.
The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet
Again, flight was late. It’s expected of this airline now i guess.
Counter representative refused to check my luggage despite paying for it in advance
Delayed 8 hours, This is the 2nd time in a month that my flight was not on time.
Our original flight was cancelled due to mechanical reasons. This cancellation caused us to miss our connection and we were not able to get another flight for 3 days and then needed to make an extra connection to get there. Air Canada did not rebook our flight for us, it took several hours of talking with staff in the airport and making phone calls to get the flights rebooked. We never received a voucher for our hotel and meals while we were waiting for our next flight and it was only after talking to several staff that we were provided some general information about how we could be reimbursed. We tried entering our ticket information in the website provided, but it did not recognize our flight information. When we asked someone on the phone about this they said we'd need to contact the customer relations department, but that it's not possible to reach them on the phone. I don't understand what company would have a customer relations department that you can't talk to. We spent about $1,000 for hotels and meals for our family while waiting for a flight home and I'm not confident we will ever get reimbursed for this. I understand that mechanical issues can happen to any airline, but this is the 4th time that this has happened to my wife and I on Air Canada and we have only flown Air Canada about 8 times, so this is not a good track record. Also, when we did finally get a flight home (which was also delayed due to mechanical problems), we were told we couldn't bring a standard carry on even though the information on our ticket clearly indicated that we could bring a carry on bag. The staff at the gate were not understanding about this situation.
Hoping for small compasation for having to rebook my trip back cause i had to miss 6 hrs work
My seat was taken by other passenger, flight délayes caused me problem was not making my connection from Vancouver to Montreal Because of that had change for next Day to be able to arrive at reasonable hours and mist my work day and Lansing was staffer then usual
Mechanical issue caused me to be stuck in Vancouver for 2 days
My flightbwas delayed three times consequently I had no other choice then to take a 19 hour flight to Toronot and slept on a bench in Toronto airport before I could get on my 5 hour flight to Mexico City I got food vouchers in Toronto but they were not honored then my luggage was lost My trip was a terrible experience
Short flight, you can't do much. On nice days, announce the islands they're flying over.
on the longer legs, maybe a little healthy snack instead of a Celebration cookie. A second coffee would be nice. Air Canada = Second Cup. My father-in-law, Gordon White (CALPA #4) was a captain with Air Canada from age 18 to 58 on all the biggest planes. He bragged about extra treats they gave out.
there was no food or entertainment on that short 1.5 hour flight unless you mean the cookie and the overhead announcements... Those Q-400's are the workhorse of the rugged coast and mountains for sure.
The on-board entertainment system was horrible - we gave up watching because it just kept glitching.
I wish Air Canada would provide a meal on the 5 hrs or more time flight to the passengers.
