Daily cleaning, installation of cabin HEPA filters on flights to Port St. Lucie
Air Canada, Air Transat and Flair Airlines have waived their change and cancellation fees on flights to Port St. Lucie. Confirm policies on booking site.
You cannot fly directly to Port St. Lucie. KAYAK recommends you fly to Fort Lauderdale (FLL) (135.1 km from Port St. Lucie). From there you can rent a car or get a taxi.
The closest airport is Palm Beach Intl (PBI) (70.5 km). Other nearby airports are Melbourne (MLB) (96.49 km), Fort Lauderdale (FLL) (135.1 km), Orlando (MCO) (158.85 km) or Fort Myers SW Florida Intl (RSW) (160.8 km). KAYAK recommends you fly to Fort Lauderdale.
|Flights from 11592||3h 14m|
|Flights from 14398||3h 47m|
|Flights from 6966||3h 30m|
|Flights from 9618||3h 22m|
In the last 3 days, the cheapest flight deal to Fort Lauderdale Airport was found on the route from Toronto, at C$ 130 one-way and C$ 216 round-trip. The most popular connection is from Toronto to Fort Lauderdale Airport and KAYAK users have found round-trip deals for as low as C$ 175 in the last 3 days.
Flair Airlines, Air Canada, and Delta usually have the most frequent connections from Canada to Fort Lauderdale Airport
Central Fort Lauderdale is 5 km away from Fort Lauderdale Airport.
Fort Lauderdale is served by Fort Lauderdale Airport, also commonly referred to as Fort Lauderdale, Fort Lauderdale Intl, Fort Lauderdale-Hollywood, or Fort Lauderdale–Hollywood Intl. The airport code is FLL.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Port St. Lucie.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Port St. Lucie is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Port St. Lucie with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Port St. Lucie up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Pros: "Nice crew"
Cons: "Computer glitch at boarding"
Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"
Pros: "Good service for us... when it came to boarding and flying, the staff were great for us."
Cons: "However, one flight attendant was extremely rude in addressing a passenger who was not fluent in English. She was asking the passengers in the exit row if they were willing and able to help in the event of an emergency, and when he could not follow her (pretty quick) question, she grew very inpatient and just told him he needed to move to another seat if he didn't know English. She did not repeat her question or give him a chance to express himself. Before he could say anything else, another passenger volunteered to switch seats with him, so that matter was settled. But when another attendant asked what the commotion had been (the attendant had raised her voice a bit), she yelled across the plane that this man does not speak English, sounding very inpatient. I found it very rude, and although it did not happen to me, no amount of exasperation short of an emergency merits the response of that flight attendant. All the other flight attendants were polite though."
Pros: "We had great seats and the service was good."
Pros: "The crew was nice"
Cons: "ran from D gates to A gates to make my flight & the app moved me to another later flight 10 hours later. I made my flight but apparently when he scanned my boarding flight it didn't go threw & we didn't know it until I was on the flight looking at the Delta app. I had to land & have them show I was on that flight. It was a mess. ran from D gates to A gates to make my flight & the app moved me to another later flight 10 hours later. I made my flight but apparently when he scanned my boarding flight it didn't go threw & we didn't know it until I was on the flight looking at the Delta app. I had to land & have them show I was on that flight. It was a mess.I ran from D gates to A gates to make my flight & the app moved me to another later flight 10 hours later. I made my flight but apparently when he scanned my boarding flight it didn't go threw & we didn't know it until I was on the flight looking at the Delta app. I had to land & have them show I was on that flight. It was a mess."
Pros: "Excellent Service & On Time Departures"
Cons: "Seating Assigned At Gate Not At Time Of Purchase"
Pros: "Everything was perfect"
"Less crowded aircraft"
Pros: "The cabin was clean and the crew was friendly."
Cons: "Better snacks. Chips or mini cheese platter"
Cons: "Excellent experience during covid times."
Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"
Cons: "Boarding crew not very friendly"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Cons: "Proper communication"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "Flight was delayed due to crew not being available."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Pros: "The crew"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "Friendly, leg room, on time."
Pros: "Everything in 1 class"
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"
Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Pros: "Aircraft appeared to be brand new"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Cons: "The boarding process was chaotic, half the time the staff did not use the PA system. They were not clear on who needed to do a passport check. Started to read names off then just gave up and said "a lot of you""
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I was traveling with a piece of artwork and had to check it in oversized luggage, but as I was going through customs, I wasn't allowed in, because the Westjet team couldn't find it. I was escorted to their waiting zone, where I spent 1.5 hours waiting in limbo trying to figure out what I could do. Thank goodness the flight was delayed 80 minutes, because I was finally able to make the flight with 2 minutes to spare after running to the gates. The flight time, 65 minutes. I find it hard to believe the flight got delayed an entire flight. To couple that, when the plane landed in LGA (where I am as I write this), we're stranded on the runway because we don't have clearance to pull into our taxi area."
Pros: "Both going and coming was excellent, even with a bit of a delay got in before time, good service, friendly, spacious, I cannot say that of any other airline when flown economy. I really enjoyed the flight and was impressed. I have to ask that you keep up the good work and you might just be NA best airlines, unlike Air Canada, they suck. LOVE WESJET-bit pricey at times LOL"
Pros: "Fast and efficient service, new plane with nicer seating."
Cons: "That you have to pay for coffee and drinks that are normally complimentary."
Cons: "No free entertainment at all. No meals provided. No blanket or pillows provided. Felt very very cold. We should have been informed about this in advance so that we could have been prepared."
Pros: "That becuz of weather delays in toronto & resulting waits in Montreal we were pleased to be quickly re ticketed on the next flight to Vancouver. Approx 80 minutes after our arrival in Toronto. Unfortunately we were seated 3 across rather than in an aisle & window with an empty middle seat ...several which we discovered were available after 3 hours in flight . Arriving safely after approx 12 hours for a 6 hour flight was the best part of the trip !"
Cons: "Overcrowding when there were empty seats in the rear & front PLUS SEATS"
Cons: "The only real qualm had to do with delays which is not the fault of the airline...I think."
Pros: "The staff was very friendly."
Pros: "on time"
Cons: "food selections"
Pros: "Flight attendants"
Cons: "No food"
Pros: "Staff was great. New wifi system was great."
Cons: "On board food was overpriced as usual."
Pros: "All excellent"
Cons: "Snacks without caffeine"
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Pros: "Amazing crew"
Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."
Pros: "Having media provoded to my device"
Cons: "Could not select seat after checking in - could, for. A $45 fee"
Pros: "Did not fly!"
Pros: "Getting home"
Cons: "Leaving Montreal"
Cons: "Small plane"
Pros: "I slept throughout the flight"
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Pros: "Everything from ticketing to check in to flight. They are a passenger friendly airline"
Pros: "We were late getting to YUL because of traffic, and a West Jet employee went above and beyond to make sure we made it on our flight even though we missed the cut-off time."
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The service of the crew was fantastic."
Cons: "No food included just water and Coke."
Pros: "entertainment is good"
Cons: "im just sitting before the restroom (seat 29 C)im realy tall and the people pushing onmy seat all the time and bang my arm and the smell is realy bad and i see to much but in face for long long time because the people waiting on my place .. another bad im telling the crew and the girl she said my only option is wake the girl just beside me for asking to change the seat ...i refuse because SHE SLEEPING ! realy not happy sorry !"
Pros: "I love flying in a smaller plane. They are usually not full in the morning and so it gave me a lot of space to relax and enjoy the flight from montreal to toronto. The crew was really nice and smilling and they made sure that my pet and I had everything we needed."
Cons: "The seats are pretty thin and uncomfortable. There is no wifi or television on board."
Pros: "Very friendly"
Cons: "Flight was cancelled then rescheduled on a flight that was over an hour delayed. We almost lost our connection to Hong Kong as a result. Made for a very stressful journey with 77 year old parent and 8 years old child long waiting/ tiring time and running to gate our flight."
Pros: "The seats were vinyl, not fabric - I prefer vinyl. It feels 'cleaner'."
Cons: "1.I did not like the flight crew announcing how great they (the crew) were at the start of announcements before take-off ---- If you are great, don't tell us, act like it - I found both crew members hardly engaging, one was sullen. 2. PA system was a little hard to understand anyway. Crew member should have put volume up and made sure was loud enough , but just seemed like wanted to use a 'cute' half french/half english accent to speak in. 3. Also this flight 3535 on Dec 21 Mtl- Toronto made me nervous although I fly often. Most nervous I have been because pilot took time to gain altitude after take off, and when landing had to accelerate then decelerate a number of times. Landing was (with 2 km/hr winds i.e. not much wind) almost on one wheel. 4. Food does not have to be so cheap e.g. sweet snack bar? Please bring back an assortment of nuts as they are at least nutritious. Thank you for reading."
Cons: "I didn’t book the flight. Was just checking and got the confirmation of booking. Called customer service and they cancelled the booking. Question is why there is no confirmation button and how continue button can confirm the booking. Kayak need to check and advise."
Pros: "Staff was great"
Cons: "The 4hour delay on the one hour flight"
Pros: "Fantastic flight!"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Good service and on time"
Pros: "Crew was awesome."
Cons: "Really warm in the cabin."
Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."
Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."
Pros: "The flight was on time"
Pros: "That we didn't crash."
Cons: "Two hour delay, disinterested CSA when checking in, clued-out flight attendant, GSA's didn't know how to gate check luggage. Will try to never fly another WestJet flight again!"
Pros: "- Flight was on time - Friendly crew"
Cons: "- My flight was from Montreal to Seattle with a connection in Calgary but the agent at the check in in Montreal was unable to confirm whether my luggage would be transferred directly to Seattle or if I had to collect it in Calgary and check in again. The crew should know or be able to verify the information in their database or somewhere at the departure not only when I arrive in Calgary! It adds a stress to the customer not knowing. - Flight of 4.30 hours and no free meals. - Impossible to use my hear phones in the plane so I couldn't hear the TV channels. I was also expecting movies and series like in Delta."
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "Actual flight went off without a hitch to Vancouver no delays in air."
Cons: "We were moved gates which is understandable, however once moved the estimated time of departure was constantly changed and missed. There was a reasonable cause for delay (cleaning up puke) but took abnormally long > 2hrs. Staff did not seem to be really giving it there all (understandable as it was late and they were probably tired)."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."
Pros: "Customer focus and service"
Pros: "Flight and crew were good. Overall no complaints, just preferences..."
Cons: "Food - wish there were more options. Entertainment - I'm not big on downloading an app to watch tv/movies on wifi and feeling exposed using a public wifi. I'd rather it was a tv like JetBlue has on back of seats. Again, not a complaint, just a preference. I was happy with flight...ended up sleeping since no tv, lol."
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"
Pros: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Cons: "The 9 hours delay and zero compensation"
Cons: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"
Pros: "Flight was delayed due to a crew member needing to be substituted, but the crew handled it very well and were nice to us"
Cons: "At the airport before collecting my boarding pass I was told to pay additional $25 for te baggage I was carrying! Am an international traveler and asked for an exception to be made for the waiver of that fee as I couldn't figure that out while booking my ticket online, the information was so poorly reflected on the website! Spoke to a supervisor on duty and she was extremely rude and terrible as far as listening was concerned! Maybe people can be more human during such times, listen and take some feedback rather than stating a loud no and asking straight away to pay?"
Cons: "I don't know, I've yet to actually make it to Fort Lauderdale!"
Pros: "I like how the Pilot communicate with the passengers and keep us informed about what was happening ahead of our flight"
Cons: "I didn't like the Air pressure because it makes my head hurt real bad and have me Spitting Blood this morning when i wake up"
Pros: "I love flying on American! Unlike some other discount airlines you don't have to pay for a glass of water or crackers if you'd like a snack"
Cons: "On my app it told me I paid for bags, when we went to check in, the staff advised us we didn't it was very much an inconvenience and an unexpected cost first thing in the morning."
Pros: "The flught was canceled . I did not receive any iprevius information from by Anerican or KAYAK Are you supposet to check it?"
Cons: "You cannot register your luggage in advance. Bugged system for printing or mobile boarding passes."
"American airlines has always been great. Will definitely be using them in the future!"
"From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!"
Pros: "At 6’9” tall, it was decent"
Cons: "Not on the flight"
Cons: "Not charging me 100 dollars For a luggage that was 56 pounds"
Cons: "Smooth flight. Left on time arrived on time."
Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"
Cons: "The experience was excellent."
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Cons: "More room I pay for main cabin It feels it was just the regular"
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "On time,"
Cons: "WiFi didn't work."
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Great crew!"
Cons: "Flight was too crowded!"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "No issues at all"
Pros: "Flight was on time"
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Cons: "All good"
Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Cons: "No entertainment"
Cons: "Cramped and very uncomfortable"
Pros: "Its kind of ridiculous that u would take all that away and charge for baggage on top!!! We should be allowed at least one bag!!!! At least bundle all the expenses into our fare so we feel like u care about our flight!!! At least you're offereing us something more for our hard earned dollar!!!!! Come on Air Canada, figure it out!!! No meals anymore on any glights either? Wtf????"
Pros: "Staff was pleasent"
Cons: "Due to a back up at the airport I almost missed my flight and none of the staff seemed like they cared at all. And it wasn't just me, it was basically everyone who had to go through customs. Then we sat on the plane for two hours while they tried to fix the back door, and then refuel. There wasn't enough food on the plane for anyone, which I didn't think was proper after holding us up an extra 2 hours. Also no entertainment"
Cons: "The flight was delayed several hours, then upon arrival had to wait on tormac another 1.5 hrs. Just awful altogether."
Cons: "We were issued boarding passes with unassigned seats for myself and my husband even though we checked in 23 hrs before flight. Instead got GTE ~ we were told by agent at baggage drop that the flight was oversold and this means we're on standby so we have to go wait by the gate because he didn't know if we would get on the plane. So we stood for 2 hrs at the front of a line with 38 other standby passengers only to be told 10 mins before boarding, when someone FINALLY showed up, that we should go sit down, they're going to call by last names and to not worry because everyone has a seat!!! Utter shambles! Couldn't someone come out and tell us this earlier??!! Rude, uncourteous, unapologetic staff. Common courtesy would see people standing in line and deal with them first! One passenger was told she should have booked earlier although she bought at the same time as us - 3 months ago! Another couple 1 week ago and another since June. So the reason given that the tickets were bought late is untrue! We asked an agent why Air Canada would oversell tickets and was told it was business! Told him this was very dishonest of Air Canada, only to get back a very rude and frankly surprising answer- "I'm sure you do dishonest things at your work too!!" Not one Air Canada employee in this whole process took the time out to treat us like paying customers, or bothered to realise we have lives to get back to. My husband works for Parliament and had to be at work the next morning and this undue stress thinking that he wouldn't get to work caused him to experience a migraine of which he is a sufferer. I have flown countless times on various air lines and have never been treated like this before. After this experience I'm seriously considering this to be the last time I ever fly with Air Canada and will definitely be sharing my experience with colleagues, friends and family. Dr Michelle Sahai Lecturer at the University of Roehampton"
Pros: "I was lucky and got a emergency row seat without having to pay, never selected my seat so I guess no one ponied up the extra cash to do so and I lucked out."
Cons: "At Toronto International the staff was disorganized, telling people with flights 1 hr and 15 min away to skip the line at the check in counter because there wasn't enough time to wait in line. Rouge charges for baggage fee, no tv's on board (you can only rent an ipad for $10), less leg room, run out of food options often, sucks if you're in the back."
Pros: "Staff helpful and business class cabin was very comfortable."
Cons: "We left nearly an hour late. Entertainment system did not have much that was familiar."
Pros: "Seating was comfortable with good leg room for my husband who is tall.We had a needy passenger beside me and the stewardess did her utmost to accommodate and make us comfortable for which we were grateful."
Cons: "Breakfast was poor (a piece of cake ),and not enough tea/coffee offered during the flight."
Cons: "Bathroom was disgusting. Sink and toilet clogged and filled with paper"
Cons: "The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19."
Cons: "For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods"
Pros: "Everything was fine."
Cons: "No issues."
Pros: "The spacing was good Sanitary with every Air Canada airplane I’ve been in was good Lighting felt cozy"
Cons: "Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right"
Pros: "First time traveling with my dog and it went well."
Pros: "Partial the crew."
Cons: "Change the management. Worst customer service ever."
Pros: "Nothing. I flu form FLL to Yul and back. I have 3 hours delay each time. At the beginning they announce 1 hour and after that nothing. No explanation why."
Cons: "Continued. In my way back my seat was on the back of the plain. As soon I take my seat an urine smell hit my nose. All passengers around me complain about same issue. Soon we find out both back restroom have no water. We have to endure that smell all trip. NO MORE Air Canada. Is the 3rd bad experi"
Cons: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"
Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Pros: "Every thing expert the food"
Cons: "The food"
Pros: "If there is good weather, everything will run smooth and on time."
Cons: "Be aware of the snow... My flight from YUL (Montreal) to FLL was delayed 4 hours!! The inbound flight was diverted to Toronto just because of ONE inch of snow in Montreal Airport."
Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Cons: "When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair."
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "Roomy plane."
Cons: "Restroom no working for disabled. Boarding was disorganized and chaotic."
Pros: "Very good crue"
Cons: "Very concientiousvAiur Canada employees"
Pros: "Staff was very helpful and kind"
Pros: "The flight attendants were very pleasant and helpful. My entertainment app was not letting me play a movies so they gave me a tablet for free. I thought that was very nice customer service."
Cons: "Nor enough moxie choices and mostly old ones. The exact same ones were playing on my return flight. The food options were not great. Not enough of a selection. Also my daughter and I were assigned seats apart and I felt not enough was done to help us sit together. We had to handle it ourselves once on the plane."
Cons: "Our flight was turned around after we had gotten to Toronto. They claimed that they had shut down the airport due to bad weather. They took us back to Montreal where we sat in on the tarmac for two hours. They said that there was a second storm Coming through Toronto and that the airport was shutdown again. They then canceled our flight. After standing in line for three hours at customer service they told me they couldn't get me on another flight until tomorrow night and ariving at my destination two days later. The coustomer service rep then told me to just go ahead and call the customer service number because she couldn't help me. They said they wouldn't pay for any accommodations because it was weather related. The issue with their argument is that only one other flight was canceled into Toronto. Air Canada actually had several more flights that day that that landed in Toronto after they told us the airport was closed. The customer service was embarrassing. They had us wait for over three hours to be helped and there were four desk which at most times they only had two people working. Many times there was only one person. The entire thing was pathetic."
Pros: "Efficient and helpful."
Pros: "Like the customer service and not paying for my loggage On the way back was great, cuz I didn't have the fund. Thank you Everything went well and the ticket price alright."
Cons: "Not thanking you guys enough. So!!! Thank you again"
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Pros: "Nothing except the plane was able to fly!"
Cons: "Old plane: Old seats No entertainment screens need to rent a mobile device -> this is sooo out of touch with reality of standard flights that it is even embarrassing to mention or to write it! BTW: My fellow flight companions did make fun of this during the entire flight! Not good."
Pros: "That I was able to play it on my phone"
Cons: "Flight attendants passed by me without asking if I would like to buy lunch and when she finally she came by they didn't have anything else"
Cons: "Slow check-in, old plane"
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Cons: "The space between the row seat has become too narrow."
Cons: "Old planes,limited food"
Pros: "The staff was very professional and quite helpful. The flight was good. I would recommend it to everyone."
Pros: "Layla!!!! Mimosa Heineken"
Pros: "Direct flight"
Cons: "They were weighting carry on luggage. My luggage was was 22pound and they asked me remove one pound. Plain redicules. They don't provide any snack. West jet is much better option. They have screen TVs. Very boring . Extremely tight leg space. Air Canada is coping Spirit Airlines since they are monopoly. Not many airlines have direct flights to Montreal. They are taking full advantage of it."
Cons: "Boarding was slow and chaotic because of the number of passengers bringing oversize carry-on bags, presumably to try to avoid the checked-bag fee. The overhead bins filled up early, and passengers squabbled over the available space and objected when flight attendants told them they would have to gate-check their bags. The aisle was congested and blocked for long periods of time as people tried to fit their bags into the bin, and the plane left the gate more than 15 minutes late because of the slow boarding. There were about 100 people on the flight, but only about 20 at baggage claim (including at least two family groups), another indication that the checked-bag fee caused passengers to bring oversize carry-on bags. The overall rating for this flight would be significantly higher if it weren't for the boarding process."
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Pros: "Crew is polite but A c should be ashamed to herd people in such tight spaces that are only for cattle. People were scwarming Fidgety Quite terrible Please no longer recommend the ' rouge ' flights to people Regular flights are ok but the rouge They should be ashamed of themselves and you to for selling them"
Pros: "Fast flight"
Cons: "No leg room Overbooked Bad choice of movies"
Pros: "-Direct flight -The boarding by sections. Less of a stampede."
Cons: "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."
Pros: "Crew was fine"
Cons: "3 hours delayed. Left at 1am. The lights were left on throughout the flight. This combined with limited space and constant interruptions made it impossible to sleep on this red eye. Food is nice but why serve dinner at 4am?"
Cons: "1) You lost my luggage. 2) you then stole something special of mine which was for a friend. Very disappointed in your service."
Pros: "Nothing wish I had other options at the time of booking to get to Montreal form Toronto."
Cons: "After waiting 6 hours for our connecting flight my husband and daughter had to witness the check in lady having a heated argument of how she had announced seating in both French and English when she did not announce it in English. Transat was terribly tardy on their check in so people was just increasing in number and the check in crew did nothing to assist with let folks know who was to board the plan first. It was just a mess, it really stressed out my daughter this was her first international flight and wished she had a more positive experience."
Pros: "Price is ok."
Cons: "It was an early flight, but the crew was late for almost 2 hours. No notification in advanced so we all had to wait. If they knew they will be late, they could have send an notification so we would not have to rush to the airport at 5 am and then wait until 9 am."
Pros: "The happy atmosphere on board, especially on the way down where there were lots of wedding parties. It almost felt like an extended wedding reception, beginning with the priority boarding for brides and grooms. The entertainment system was excellent."
Cons: "We were four hours delayed on the outward journey, one hour delayed on the return, by bad weather (freezing rain.) Nothing the airline could have done about these conditions, and they did keep us briefed on the situation. Airline food is airline food. It would have been useful if they had given us a bottle of water, though. One small glass on a 4.5 hour flight is very little."
Pros: "Pleasant service and arrived and departed on time."
Cons: "Menu, comfort re pillow and blanket for night flight. I -flight entertainment"
Pros: "The crew were exceptional. The flight left on time and landed early. The food was decent. The flight was comfortable, even for a tall person like me."
Cons: "This was an older plan, so it didn't have the seat back screens for entertainment. However, you can download the Cineplus app to your phone or tablet before the flight and use that instead. Perfect :)"
Pros: "Flew Air Transat between Toronto and Rome. Relatively open flight and were allowed to changes seats after take off. Food was much better than your average airline. All employees were friendly and helpful (no disgruntled, self-entitled employees encountered). Being a hint over 6 foot tall, there was enough leg room in every seat. Great selection in the personal entertainment system (bring your headsets) and USB port for charging. Although there were many who were testing the carry on limit, there was plenty of room for my carry on. Be prepared to take shuttle from gate and board plane using stairs on the tarmac. Great first Air Transat experience and will fly with them again."
Cons: "Not sure how comfortable a full flight or middle seat would be since the seating is 3-3-3. Elbow room may be a little uncomfortable and less leg room. I would go for the rear of the plane where the seating is 2-3-2 if available. Since Air Transat uses a shuttle bust the gate, the gate closes 20 to 30 minutes before takeoff. I wish the Pre-boarding and gate-close-times were published instead of, or with, takeoff-time when booking ( I think you find out this info no earlier than boarding pass). It makes a difference in what time you plan to arrive at the airport and in my opinion, should be included in the travel time, not just time in the air. It felt like I booked a 9pm flight, but oh by the way, boarding starts at 8pm and we'll leave you behind if not here by 8:30. Important info for those of us booking last minute and/or a lesson for the next time."
Pros: "Food was good."
Cons: "Seat size is too small for that long of a flight. I know it's all about the airline making money but it just makes flying not enjoyable. Having to pay extra for a pillow and blanket on an international flight is also rather absurd."
Pros: "Price was good."
Cons: "Crew trapped me under a bassinet holding a baby that wasn't mine with tray unfolded to hold other passenger's meals. This happened for 5 hrs of a 7-hr trip. Zero room. Kept telling me to pick up baby whenever there was turbulence. Except that it's not my baby. Seriously, just because I am Asian doesn't mean every Asian baby looks like me."
Pros: "The flight attendants friendly,"
Cons: "Limit of three bags is understandable but no solution offered when the time to board happened,"
Cons: "Free snacks."
Pros: "Absolutly, they let me switch seat"
Cons: "No leg room,"
Cons: "The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak."
Pros: "Crew amazing. Passengers great"
Cons: "Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort."
Pros: "IFE, aircraft"
Cons: "Comfort, food options"
Pros: "Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended."
Pros: "Loved the extra leg room."
Cons: "Food was horrible, had two bites and didn’t eat the rest."
Cons: "Boarding took forever. Seats were tiny"
Pros: "Crew was good"
Cons: "Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight"
Cons: "Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline."
Pros: "Very comfortable plane. All on time . Good experience."
Pros: "It’s hard to write a review when flight was supposed to leave at 6:30 and didn’t until midnight, but due to weather. It was frustrating for all but staff and pilot kept us informed at all times so that was appreciated. There wasn’t much to do but to wait out the weather."
Cons: "For the weather to be better and to have left on time - but obviously that is out of everyone’s control."
Pros: "Flow as smooth , attendants were good."
Cons: "Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late."
Cons: "It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor."
Cons: "flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight"
Pros: "Great price! For the price, we didn't expect much, just travel and get there safe - NO FRILLS. We paid a little extra for legroom and are happy this was not an inflated price. Paying in advance for our bag and getting a small discount was also appreciated. "Get what you pay for" without feeling "nickled and dimed" is what we consider economical and fare treatment."
Cons: "Again "you get what you pay for" is considered. However if I was to be critical, the choice of movies was a little stressful and one sided. (Star Wars and The Avengers). I brought my own entertainment but I felt bad for the Older generation who may have preferred something a little more relaxing and less CGI explosions. Also the interior decor and hardware of the plane was seriously aged and worn, which could use for an upgrade soon."
Pros: "Modern aircraft. Leg room was ok. It was a busy flight."
Cons: "Boarding was late but made it in time. Need better seat selections."
Pros: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Cons: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"
Pros: "Convenient time ,food was ok and no delay."
Cons: "No plug ,no inflight entertainment ,uncomfortable sits and crew was not overly friendly"
Cons: "my suitcase are mising"
Pros: "Friendliness of staff"
Cons: "Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!"
Pros: "Great video system."
Cons: "Seats and legroom are insufficient."
Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"
Pros: "Good flight, no incidents. Liked the food"
Cons: "Audio was not working, no personal tv screens"
Pros: "The plane smelled like vomit from boarding to landing. Seats were uncomfortable. Had to pay $9 for headphones. Food was served at odd times for time zone we were leaving and lights were left on far too much of the time for an overnight flight. I’ve had much better service on other airlines. Staff were pleasant but very impatient."
Pros: "The best parts - the crew and the entertainment. The stewards we engaging, courteous, and professional. They also provided some very good information on what to do once in the Cancun terminal. The in-flight entertainment system had an excellent selection."
Cons: "The low score for food is a result from there not being any on the flight. It was only 4 hours in duration, and we brought our own snacks. The coffee was excellent!"
Pros: "Nothing I don't take Air Transat anymore and not recommend to anymone"
Cons: "Transat taking advantage of passengers by charging fees for luggage on return flight I was charged $35US for 2nd luggage on return flight (no charge for same luggage on departure flight). Poor customer relations of staff. Aisle seating was requested and was very uncomfortable. During check-in, Transat staff was not helpful in handling luggage. Poor service and very bad customer service from staff."
Pros: "Possibly of direct flight. Had to book earlier flights due to deteriorating health of brother who fied tbis week thus had to pay for 2 flight"
Cons: "Having pushed to just fly for reservations and no warning that this company doesn’t allow for change if plan as brothers health took for the worst andhad to fly earlyier to see him before he died. I will never again use just fly for any bookings and have told my family members and friends about this company poor customer service. Buyer beware if you use just fly. Air transat said they would havé refunded us but it was up to just fly that we had to go through. Never again just fly."
Pros: "Crew was friendly."
Cons: "You can only purchase meals and snacks. There should be, at the very least, a snack provided with this flight."
Cons: "I don't like the fact that I am still at the airport in Montreal looking for a flight to leave Montreal. I came 3 hours before the flight, I tried the machine I couldn't find my reservation. I thought the problem was with the machine, went to the agent same problem. they gave me that number +18553331101 to chek with the air transat customer care, they couldn't find the reservation either, I tried then to call the number provided on the reservation confirmation +18774964815, no answer, even the flight was delayed for almost 30 minutes, I still couldn't get on board. Now I'm still at the airport looking for a flight to leave. my question now is after all of that are you guys still going to charge my card that $226.43?"
Pros: "Great service nice crew We received a C$20.00 vouchers to grab lunch at YUL airport Delays happen Air Transat handled the situation efficiently"
Cons: "4 hours delays because of mechanical problem but from fed and n reasonable time"
Pros: "There are no leg room at all for tall people."
Cons: "Too small"
Cons: "the delay 9 hours"
Cons: "Antiquated electronics use procedures"
Pros: "I was crammed into the middle seat between two obese men. I could hardly move my legs or arms. They offered bistro but when I asked for a bistro item they said they had no more."
Pros: "Lot of room, friendly staff."
Cons: "Food was ok from Prague to Montreal. However, from Montreal to Prague we received a hot sandwich ??? and a slice of vanilla cake for breakfast? On top of that they were promoting some chef Vezina at an extra charge of 25$ thinking that people would buy a standard meal at a surcharge rate? This is really bad publicity for airtransat, never had I witnessed such poor food on an 8 hour flight. Waving the standard meal at a surcharge rate is truly uncool. Offering the hot bun as a standard meal to fulfil the long flight hot meal standard is a low blow, that's all I can say."
Cons: "Late boarding, no assigned seating, virtually no options for buying food on board (and the small sandwich that was given for free was not good), no entertainment system, and no outlets for charging electronics."
Pros: "Seats were alright"
Cons: "Lost luggage and no communication since we landed"
Cons: "Our flight from Barcelona was late and we had to rush across the airport to get the connection to Toronto. By the time we landed it was almost time for the Toronto flight to depart. No information was given to the passengers when we landed informing them that the Toronto flight was waiting for us. No information was given by the ground staff either, just told to drop your checked bag off and get to the gate and hope the flight was still there. Would have been a lot less stressful if someone had said "don't worry, the Toronto flight is waiting for you""
Airlines flying to Port St. Lucie have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Port St. Lucie
Masks required on board, masks provided on flights to Port St. Lucie
Social distancing seating
Middle seats unavailable to book on flights to Port St. Lucie
Testing for antibodies, testing for symptoms for flights to Port St. Lucie
Waiving of change fees. Search flexible flights to Port St. Lucie