Pros: "The crew was very nice."
Cons: "Wanted to watch movies, there were not available so had to resort to buying an hour internet pass"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Straight flight"
Pros: "Crew was amazing."
Cons: "Comfortable seating."
Pros: "the crew was good my seat was broken so they moved me into a premium seat which w very comfortable"
Cons: "and explanation could of been made while we were standing in the jet way waiting to board for about 15-20 minutes"
Pros: "I liked the free movies to pass the time and that drinks came twice."
Cons: "I like the Flights where I can order food and drink without waiting for a cart... or for a long flight, more chances to order food so I am not ordering once. Have the ability to pay a tab at my seat."
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "Great crew"
Pros: "Comfortable, smooth flight"
Cons: "A bag was lost despite being checked in at the same time as two others on a direct flight."
Pros: "quick boarding, comfortable and entertainment without devices, great choices if no time to stop for food"
Pros: "The crew was great. Seats were comfortable."
Pros: "Always happy with Alaska"
Pros: "Flight attendants were very nice"
Cons: "No televisions in the headrest"
Pros: "This was on one of the Virgin America planes, and the service was good and the plane was very comfortable. I appreciated being able to get some wifi chat access for free, and having the ability to request extra water easily over the RED in-flight system."
Cons: "The flight was delayed over two hours. The gate crew could have done a better job of forecasting for us how long the delay would be. It took over an hour just to unload the plane once it arrived, but every time the gate crew made an announcement it sounded like we'd be boarding in fifteen minutes, so I never felt safe to leave the boarding area. Usually Virgin has headphones available for using their in-flight entertainment system, and I was relying on that since mine broke at the airport. Unfortunately this flight did not have any loaded."
Pros: "I'm an alaska member so I have taken quite a few flights with them and I notice the service difference after a while. Generally the crew was nice."
Cons: "There was no beverage or food service till ~2 hrs into the flight. No air issues etc. that would cause a delay. There was only 1 service in a 5.5 hr flight. The previous crew served us beverages at least 2-3 times and carried water up and down. Coming from +90 degree weather everyone is thirsty. I bought food soon as I got on, I have a toddler.. it was delivered over 2 hrs later, luckily I came prepared with lots of snacks. Also there are no hot vegetarian meal purchase options on the flight to Mexcio/Costa Rica (which was the first leg of our trip) we had to make do with cheese/fruit platters."
Pros: "It was a smoooth good flight. Flight attendants were great and helpful"
Pros: "Boarding was easy."
Cons: "It was a 5 hour flight no entertainment. Food prices too high."
Cons: "food is terrible !!! need improvement"
Pros: "Arrived on time and in one piece"
Pros: "I didn’t have any problem at all everything worked perfectly"
Cons: "I really wish the airline could sort out the whole "check at the gate for seating" because I don't think anyone wants to buy a plane ticket just to deal with the uncertainty of if they are going to be able to fly or not."
Cons: "We had a specific situation on our flight tonight that was especially disruptive. Shortly after take-off, my fiancé who was traveling with me, felt the teenager (most likely a minor) directly behind him pushing his seat. My fiancé turned around to ask her to stop. Rather than apologizing and stopping, the teenager immediately began complaining about how my fiancé was encroaching on her space. My fiancé replied that it was well within his rights to lean his seat back. The teenager responded with further complaints. Her comments were out of line and rude. It was clear that she was not satisfied with my fiancé having his seat leaning back. My fiancé eventually put his seat back, and the teenager stopped complaining. We believed that the situation had been resolved, but apparently the teenager was not satisfied. Instead, she went to a flight attendant and lodged a complaint against my fiancé. Rather than hear our side, the flight attendant immediately asked us to move to a different seat. We were forced to move, against our will, to two separate middle seats further forward in the plane. We no longer were able to sit next to each other for the remaining five hours of the flight. And this was all because one particular teenager did not want my fiancé to put his seat back, which he is certainly allowed to do. Overall, the situation was handled poorly. We paid to sit together on a flight, but due to one other passenger's attitude, we were forced to sit in seats that we did not choose apart from one another. The flight attendant should have at least heard our side of the story and offered us an alternative. Instead, we were forced to accommodate another passenger who was in the wrong. Not to mention, throughout this entire process - which lasted about 30 minutes - I was not able to use the GoGo Inflight Internet Package I had just paid for. That was money wasted. The experience was embarrassing, disruptive, and awkward. We love Alaska Airlines, and we are usually pleased with their customer service. However, tonight, the customer service we received did not meet our needs; instead the flight attendant exacerbated the situation and we left our flight feeling frazzled, angry and disappointed."
Pros: "New aircraft, helpful staff"
Cons: "Slightly delayed"
Pros: "The flight attendants went above and beyond to find my family seats together. Entertainment was great. Wish food options for purchase were better."
Pros: "Always like Alaska flights"
Pros: "Usb and 120v plugs in seats. Got a row to myself."
Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "Great service and on time"
Pros: "This was our first time on Alaska Airlines. We flew nonstop from Orlando to Portland. Staff and crew were excellent! We arrived early and our bags were already on the carousel by the time we got to baggage claim!"
Cons: "At Orlando (MCO), there was no line for baggage drop off for passengers who had already checked in online or at a kiosk. The line was the same whether you had already checked in or not, which seems to defeat the purpose of checking in before getting in line."
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Pros: "The staff was amazing!"
Cons: "The turnaround took to long at the gate and we were stuck with thunderstorms and two hours late."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Helpful crew and comfortable flight"
Cons: "middle seat, my 13 yo son was in a different row and we couldn't communicate in flight. It would be nice if when booking there was automatically an option to put families together - without an addition fee to select seats. There were enough seats avail when I booked, but not once I arrived to the airport."
Pros: "The entertainment options were great during the flight. Prices from Orlando to San Diego were very good."
Cons: "I did not know about the app needed for entertainment and hardly had time to download it while on the plane. Had to fly in the evening and arrive at bedtime to get the better prices."
Pros: "On time..."
Cons: "No service, no snacks!"
Cons: "The seats do not recline it hurts your back"
Pros: "Flight crew was very helpful"
Cons: "The turbulence"
Pros: "On-time, no unpleasant surprises."
Pros: "the seats were comfortable for coach. the attendants were very pleasant,the take off and landings were smooth. these are the most important aspect of the flight."
Cons: "i tried the inflight entertainment but could not log in,neither could my seatmates. a very long boring flight."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "They are good across the board, A to Z."
Cons: "Nothing to note."
Pros: "Cabin crew service and friendliness On time arrival Nice pilot"
Cons: "Took too long to take off"
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Cons: "Same comment on boarding procedures."
Cons: "Unfortunately I was at the airport 5hrs before my flight and had to wait at the ticket counter 2hrs before they opened. I feel that customers should be aware before they arrive that the ticket counter is going to be the only one that wasn't open. We could've made different accommodations where we wouldn't have to sit at the ticketing counter for 2hrs. When the staff arrived though they were really helpful and made sure to get us out to our gate with haste."
Pros: "Easy check in, fast security check, new plane, on time."
Cons: "Getting people organized to board. A bit crazy at the gate."
Pros: "Flight was smooth"
Cons: "Newer plane with outlets to charge phones iPads etc"
Cons: "They were good but not overly service oriented."
Cons: "the flight was hours late, they didn't offer an answer or apology and when we arrived the bags took way to long to arrive. Never flying jetblue ever again"
Cons: "Vuelo atrasado y el avión no servia el televisor."
Pros: "-Excellent crew -Nice leg space even if Economy -Free DirecTV -Free internet with decent speed -Electric outlet under every seat -Free seat selection at the time of booking"
Cons: "-Boarding process: should organize the boarding area so that lines can form for each boarding group"
Cons: "Tv kept going off"
Cons: "Poor movie selection/ purchase for outdated headphones required. No USB."
Pros: "JetBlue's free Wi-Fi and comfortable seats really make JetBlue a domestic airliner unlike any other."
Pros: "The courtesy of the crew"
Cons: "I know it's not they're fault but if like to not have others delays on my future flights"
Cons: "there was something wrong with the signal, a movie I was watching ended in the middle and would start again, this happened three times. Not a big deal for a flight that was overall very good."
Cons: "There was an indefinite delay so I re rerouted to LAX for a delayed midnight flight that was also delayed until 1:30 AM. I arrived over 3 hours late at my destination and was exhausted."
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Pros: "My wife were satisfied with everything."
Cons: "No reason to say anything, we were grateful to be there."
Cons: "The flight was delayed"
Pros: "Leg room! 2 snacks!"
Cons: "Would like more movie choices."
Pros: "Confortable seats"
Pros: "lots of leg room. I'm 6'2" and that is rare."
Pros: "The flight was almost on time, and it was okay."
Cons: "Not only the tv screens didn't work for some of the passengers (including everyone in our row), they kept showing "noise" and there was no way to turn them off. I'd say 20% of the screens were malfunctioning and the remote control in the arm rest to my left kept coming out of the seat. It was quite unsettling / uncomfortable."
Pros: "On time. Smooth flight."
Cons: "Drunk guy on plane."
Pros: "The entertainment options, and free snacks and water reridgerators"
Cons: "By the time the flight crew reached us at the back of the plane they were out of food."
Cons: "Terrible terrible ! Over 2 hour delay, they said it was cause of lightning, no lightning seen, and bad weather at jfk, my husband said no bad weather there , it must of been something else , I had to cancel an appointment, which is going to make my weak harder Terrible, terrible! Don’t think I’ll do this again"
Cons: "video monitors were constantly going on and off. video quality was poor on our seats 12D and 12E"
Pros: "Comfortable seat, friendly service.The flight was also delayed due to a wing that needed to be repaired before take off. Pilot apologised and stressed that safety comes first."
Cons: "Flight was crowded. Some senior citizens were making "funny" jokes about the wing that was repaired. These jokes were not only not funny, they were making them at the top of their lungs as if they shouting to someone miles away. There were some passengers travelling with pre-teen children also speaking so loudly, it was more like shouting."
Cons: "The crew would refuse to allow me to sit in an exit row seat. There was NO ONE sitting in any of the exit row seats behind me. They said I had to pay for the seat. One said $40 and another said $50. The plane departed and most of the exit rows were not taken. JetBlue still refused to allow me to sit in one. I am 6’4” and have a bad knee. Very upset and will not fly again with JetBlue."
Pros: "The crew the was polite and the overall flight wasn’t too bad."
Cons: "The landing was a little rough but the pilot did good. We were located in the very front of the plane and the engine was extra loud for some strange reason, but it was a good flight."
Pros: "The overnite flight"
Pros: "The crew was very friendly and efficient, and the plane was very clean. Also, the seats are roomier and more comfortable than other airlines."
Cons: "Airlines still need a better way to board efficiently. That being said, JetBlue does it as well as anyone, and it wasn’t a real problem compared to other airlines."
Pros: "On time both ways. Great service. Could not ask for anything more."
Pros: "Crew and comfort of flight was oustanding."
Cons: "The ground crew was definitely not paying attention and didn't position the flightway correctly which signfiicantly delayed getting folks off the flight and us on. This is incompetence."
Pros: "Everything was super comfortable and the movie I watch really good I like having choices it what to watch．"
Cons: "It wasn't anything that I disliked. I just thought it was funny that when the plane landed in Bermuda everybody jump up before HE turned off the seatbelt sign like they would get out any faster.ＬＯＬ"
Cons: "I didn't like being delayed 3.5 hrs"
Pros: "The crew was awesome, very friendly, helpful, attentive and professional. The WiFi worked amazingly well, thank goodness."
Cons: "The entertainment system didn’t work"
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "I live in Puerto Rico and because of the disaster we had very little or no communication. The airline said they left emails or called but we had no knowledge of it. But we did recieve an email to check in the day before the trip. That day we found out the flight was canceled and they couldn't find another flight to accommodate us. We almost lost our trip."
Cons: "I do not understand why Jetblue wanted to help Puerto Rico if they can't help thier own customers. This reservation was done on March and so was our cruise. I really think before you asume your customer received your notice that you talk personally with them especially under this condition."
Pros: "Gentle ride"
Cons: "Nothing really, great experience!"
Pros: "Always a winner. We had regular seats, not extra legroom and they really are roomier than other airlines. Love the snacks and the little bottle of water that I can take with me after the flight. Love that wifi is free and available"
Cons: "We were already delayed by an hour when I had checked in. We boarded the plane at the time of our new departure. Then we waited on the plane for over an hour as they figured out the "mechanical issues" and told us nothing about what was going on. By the end of it, we arrived nearly 3.5 hours after the original DELAYED departure time."
Pros: "Comfortable seats, great crew, ample snacks & good entertainment options"
Cons: "Delayed 40 min at gate in LGA"
Pros: "Absolutely nothing, zero stars in every caterory available"
Cons: "Only 1 flight per day to from Austin, Tx. Our 4:11 pm flight on Monday, Oct 9th was delayed 2 houra bc of weather in NY. That was understandable. However, our flight was delayed another 4 hours bc of no gate, held up earlier flight to Boston bc of late passenger and countless other issues. Such as maintence, rebooting plane systems, etc. Employees were clues and every employee gave different explanations. Once we boarded the flight crew was nasty and rude. Lastly, after boarding we were held at gate for another half hour before taking off. This was first time in many years i flew on jetblue bc i switched to american post jetblue tarmac nightmare. I will never fly jetblue again ever."
Pros: "Very professional and courteous crew and staff that worked to board everyone efficiently and assist in any way they could."
Pros: "They gave everyone free drinks and food while we waited and gave everyone a gift card to make up for the wait. The staff was very nice and they gave us updated every half hour. It was a bad and good experience. Customer Service gets an A+ from me."
Cons: "My flight was delay 8 hours."
Cons: "There is always some kind of delay with this company. The very worse."
Pros: "My first time on Jet Blue and I was impressed. Clean comfortable seats with their own entertainment screens for only a two hour flight. After my nightmare with Air China this felt like heaven."
Cons: "The flight was delayed three hours due to mechanical issues. But better safe than dead."
Pros: "The seats were very spacious and comfortable with lots of leg room."
Cons: "They didn't provide headphones and *charged* for a blanket and pillow on a cross-country flight. Who does that?"
Pros: "An agent changed my seat and tried to seat me far from the babies."
Cons: "There were just too many babies on the flight. It felt like the crying never ended."
Cons: "The delay and the fact that I had to pay extra for an under pound suitcase."
Cons: "Provide earphones or headphones"
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "Seat was comfortable and the crew was courteous."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Never made the connecting flight."
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Pros: "Arrived on time and smooth flight though it was completely full"
Cons: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "Clean plane, quick turnaround"
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "Seats. Service. Timing"
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pros: "Friendly, efficient"
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "Very professional cabin crew"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pros: "All that one would want."
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Cons: "Flight was delayed"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Exit row seat with no seat in front. Was able to stretch legs."
Pros: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Cons: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Cons: "My bag was damaged when I arrived at Orlando."
Cons: "Food and entertainment as always."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Pros: "Booked as Delta but flew WestJet. Crew was amazing!"
Cons: "Only minimal snacks available due to shorter flight."
Pros: "suppose to be Delta but operated by West Jet"
Pros: "Unlike some airline pilots(Spirit) these guys actually communicate with the passengers."
Cons: "Have working charging ports, improve space for comfort."
Pros: "Nobody died."
Cons: "Lost our baggage. No in-flight wifi. Departure gate changed 3 times without notifying passengers. Employees not helpful with lost baggage. Charging ports in flight did not work."
Pros: "Seat was uncomfortable, but luckily we had an exit row so we had extra leg room. An entertainment station would be appreciated. There was a 3 hour delay due to technical difficulties, which was frustrating, but nothing could be done about it."
Cons: "Crew could have been slightly friendlier and more willing to help."
Pros: "Very friendly crew."
Cons: "No snack provided on the 3 hr flight back, just drinks."
Cons: "Don’t advertise onboard WiFi/entertainment if you don’t have it"
Pros: "New seats"
Cons: "Seats lean back so far that the person in front of you is practically in your lap. Awful awful. Flight attendants were nice to their friends flying on the plane."
Cons: "Everything except price."
Pros: "Crew got us to our location and did not crash the plane. Flight attendants was efficient and friendly."
Cons: "I do not think they can make these planes any smaller or less comfortable. I’m 6 foot two and roughly 200 pounds. I am tired of having my knees in my chest for 3 1/2 hours."
Pros: "Nice, friendly crew"
Cons: "Poor leg room"
Pros: "Service, smiles, great trip"
Cons: "nothing to improve"
Pros: "Friendly crew. Pilots kept us updated on potential turbulence and weather- but it all went well."
Cons: "had to wait to get a seat in check in and attendant referred to me as older gentleman when talking on the phone"
Cons: "Not even a bag of peanuts, cookies anything! And have to pay for seats too, on top of flight cost. At least show appreciation for flying with you."
Pros: "Easy boarding, friendly staff"
Cons: "Didn't liked not knowing my seat until arrival, unless I paid more for a seat, baggage etc. Instant coffee Yuck!"
Cons: "Check in crew was limited, one did not know how to help with check in or even access the baggage belt; our flight was delayed and passengers were not kept up to date; finally a passenger with a service dignity began to call out boarding zones not over the loud speaker but just yelling herself - which I was thankful for... it was the most clear direction I had received all morning"
Pros: "Excellent prices, excellent first class upgrade price, new leather seats, delicious food, great service."
Pros: "Excellent crew and service. Landed. Alive. Couldn’t ask for more"
Cons: "Cramped. Food is pay only even for snacks"
Pros: "Price, comfort, that touch of Minnesota class."
Cons: "I loved the whole experience."
Cons: "Late take off, no leg room."
Pros: "The crew was nice."
Cons: "Almost an hour delay at the gate. I understand there was some problem with the plane and I’m glad they fixed it, but maybe give everybody a cookie or something instead of pushing all your snacks that are available only with a credit card."
Pros: "Crew friendly, helpful, efficient. Seats more spacious and leg room compared to newer planes."
Cons: "Age of plane evident in take off and landing in terms of rattling noise and screeching of landing gear coming up and going down."
Pros: "boarding was easy and fast, crew was friendly and prompt"
Cons: "Had an aisle seat and the space for storing bag underneath was tight and smaller than the other two seats. Unfortunately, peanuts or pretzels would be appreciated when flights are four hours long. Rough landing - pretty sure it was a newbie pilot, but will never know. Air did not reach the aisle seat adequately, felt nothing - was hot."
Pros: "Friendly, helpful staff"
Cons: "The pull down trays were nasty and I had to clean it. Flight attendants need lots is polish."
Pros: "Good budget-friendly airline through MSP. Overall good experience and would fly with them again given the opportunity."
Cons: "Flight crew wasn't the most personable I've experienced."
Pros: "cheaper than most airlines and gets you to your destination"
Cons: "bored if you had nothing to do"
Pros: "On time, professional crew"
Cons: "The canned safety audio"
Pros: "Everything went smoothly."
Pros: "The flight was on time no delays and also the flight attendants were friendly."
Cons: "Baby's crying most of the time."
Pros: "5 stars for the crew"
Pros: "Easy check-in and boarding at Minnesota's hometown airline. Will always fly Sun Country if it's an option."
Cons: "My tray table was broken so I had to eat in my lap. Very uncomfortable as since there were still open seats I would have expected that my husband and I be seated together and there were two seats together in row one with just a jumper sun country employee occupying. Flying first class is expensive and I expected better service as well as wi fi"
Pros: "The flight was 2hours delayed with no excuses. We boarded with no apologies or discounts given. We the passengers were disgusted with service!"
Cons: "The flight attendants were nice! The passengers were nice too."
Pros: "Good to have nonstop flights! Friendly flight attendants."
Cons: "No word from the pilot on either flights."
Pros: "It's 8:18 pm and no one here. No plane no person so i guess im stuck with a lot more."
Pros: "Pleasant attendants."
Cons: "sitting in the last seat."
Pros: "On time and easy boarding"
Cons: "slow service on first flight"
Pros: "Every one is warm and friendly"
Cons: "No complaints"
Pros: "If you show up without a seat assignment, (which you pay for) they will assign you a seat. If you're lucky it's exit row. If you're not, it's middle near the toilet"
Cons: "Buckled and dimed for any extras"
Pros: "Everything was on time and there were no problems."
Cons: "Narrow seats. Not even a snack on the flight? You can however buy lunch if you want to."
Pros: "All other aspects of a flight"
Cons: "The girl behind me constanly kicking my seat !!!!!. Never been so annoyed in my life."
Cons: "The seats that you have for regular price were so small that the man next to me (in the middle seat) and I were both uncomfortable the whole way. I just wonder if your plane designers have sat in one of those seats for over three hours. It is ridiculous."
Pros: "The flight arrived 10 minutes early"
Pros: "On time and crew was polite"
Cons: "No food, no entertain"
Cons: "I wasn't really counting food and entertainment in my review thoughts."
Pros: "The people are awesome."
Cons: "No frills flying - no food or entertainment & narrow seats with arms that don't go all the way up. But it's not UNcomfortable, so it was fine."
Pros: "No food or entertainment"
Pros: "Great crew."
Cons: "Not great in flight entertainment."
Pros: "Crew did their best."
Cons: "I'm writing this from the plane I'm still on because they didn't have anyone on shift to work the jetway. We've been on the ground for half an hour. Just a completely avoidable annoyance they didn't bother to avoid."
Pros: "excellent crew - seat is fine."
Cons: "screen monitor per seat."
Pros: "Crew was great, boarded on time, arrived early!"
Cons: "Really miss the inflight tv screens, seats very narrow."
Cons: "A lot of turbulence on the flight."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "The crew were nice!"
Cons: "But this was like flying in an antique from the 20th century. No screens, AC not working well, tiny cabin. One of the bathrooms didn’t even have a sink."
Pros: "Good legroom in premium economy, power outlets at all seats"
Cons: "WiFi speed was terrible"
Cons: "Delays in boarding. Gate staff were on the PA for directions and were drowned out by the airport PA. No effort to clarify and re-announce so all passengers were confused when to board"
Cons: "We were on tarmac for an hour waiting to take off"
Pros: "On time and friendly crew, plenty of leg room as well."
Pros: "Crew member who made announcements at boarding was funny."
Cons: "Flight delayed. When on board it’s a night flight. Kids are asleep so crew could be more mindful of that when making loud/screechy announcements. And noticed a few empty seats. None of them were an option when we did online check in."
Pros: "Great service and on time."
Pros: "Comfortable seats. Nice staff."
Cons: "Poor entertainment. I usually watch movies on my iPad but there was no wifi and the available TV shows were not to my taste, the screens were small and not clear. The magazine was boring, no games to play. Flight delayed an hour for no apparent reason."
Pros: "Nothing really."
Cons: "The lady at the checkin desk volunteered me to check my carry on and told me that she would charge me if I didn’t comply. ( there was more than enough room on the plane for me to store it). The plane wreaked of poo the whole flight and it gave me a head ache, which my Tylenol was in my carry on that the lady forced me to check. And the flight was only supposed to be delayed 15 min, and we didn’t take off until 45 min later, which made us miss our connection. Very disappointing service/ flight from WestJet!"
Pros: "The crew was friendly and although the aircraft was small, it was very comfortable!"
Cons: "There was no in--flight entertainment and only drinks and cookies for food."
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Pros: "Very friendly and helpful crew."
Pros: "Did not even make the flight out of tulsa do to Frontier airlines"
Cons: "Read above"
Pros: "Easy boarding, friendly crew"
Cons: "Food cart passed us because we had our head down... they must have thought we were sleeping, gum stuck in magazine, the amount of ads before watching a show"
Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Pros: "Good service but pretzel is not great good. Very Nice stewardesses."
Cons: "The seated are too small, a bus is more confortable."
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Pros: "Flight only took about 2&1/2 hours! Crew was humorous and very sweet. Got in early thank goodness or May have missed connection. Our baggage was checked through to the final destination which was great. No problems with reservations or baggage."
Cons: "Boarding seemed painfully slow. Download the WestJet app in advance if you like to watch movies or TV shows on your mobile device! I had a very tight connection to next flight and had to make it through immigration and to a far-away gate in leas than one hour. To make it worse we had to wait about 10 minutes for a customs agent to arrive so they could begin unloading the luggage and let us go through customs."
Pros: "The room between the seats"
Cons: "The boarding The landing The delay"
Cons: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "The peace & quiet. Excellent flight attendants. Comfort was great"
Cons: "Nothing really was bad about the flight. The westjet connect had to be reset but that was the only issue. Flight was delayed 30 minutes."
Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."
Pros: "I liked how quickly the flight was. I believe they actually made better time than what was originally estimated. I was also able to get my checked luggage as soon as I got to the carousel."
Pros: "Leg space, prompt on-board service"
Cons: "Boarding delays"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is awful to non-existent. The wifi doesn't work especially on a laptop. On the return flight is wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!! The 20 schedule changes and very confusing schedule (they showed us on 2 separate flights from DTW on Dec 25th morning). I have no idea how that would happen. The gate agent at Delta (first leg) had a hell of a time sorting it out despite a long call to the WJ help desk."
Pros: "The westjet staff is wonderful!"
Cons: "the lack of information during the delay"
Pros: "One flight attendant"
Cons: "Everything. I never right reviews but I fly everywhere and this was the worst experience ever. Delayed flights and bad instructions. Really horrible customer service"
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "Very helpful and friendly staff."
Cons: "Having to leave Costa rica"
Pros: "i Liked the ginger ale, and that we made it safe to Canada."
Cons: "Said it was boarding at 3:30 - didn’t board until 5 minutes before take off. Also it was a delayed flight."
Pros: "No movies, not sure whether I needed to Dow load something Did not have food"
Pros: "Two snacks, even if the snacks were a little on the small side;"
Cons: "A little cramped; small TV screens; the attendants ran out of hot water"
Pros: "The food was good"
Cons: "Your website and westjet allowed price gouging to happen. I had to spend about $2500 for two new flights, to replace two flights that were cancelled on September 8th due to Hurricane Irma. The previous flights cost total $678 for two people from FLL to EDI. But you allowed us to be charged $2500 for the same exact route, and we had to spend due to the emergency. The very next day the President of the USA stated it was unethical for price gouging to happen. I request at least 50% refunded back"
Pros: "Staff tried to do what they could but unable to really do anything. They only repeatedly messed up boarding passes causing me to miss flights."
Cons: "The planes were not in working order. The first plane had a hole in it from hitting something the flight was completely cancelled only one out of the two people at the counter was helping a line of people, but due to a system error people were not checked in . I had to get 4 different print outs of my boarding pass. the second aircrafts air conditioner didn't work, the third plane the back door would not close. I spent over 12 hours in the airport and couldn't get home till the following day . The airline did not have a hotel reservation ready as promised and had to wait an additional 15 minutes while they were telling me I was responsible for my own room. Eventually they got me a room and gave me a voucher. I would never fly or recommend West Jet i just don't feel safe."
Pros: "Service up to standards"
Cons: "Delay because of “not enough fuel on the aircraft” while ready on the runway for takeoff... 2 hours delay..."
Pros: "On the way back boarding started early and we left earlier than planned."
Cons: "Boarding has become quite the painstaking endeavor since all checked luggage is payed because now travellers try to fit everything in carry ons to save money which leads to everyone trying to put their stuff in the overhead bins. This isn't exclusive to one carrier though."
Pros: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Cons: "Everything was great"
Cons: "Flight was late which got us running for our next connection in Toronto."
Pros: "The friendliness of the staff, the size of the seats. Check in was fast and efficient."
Pros: "Nothing to like"
Cons: "Being taking advantage of"