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Pros: Crew was able to accommodate my meal restriction on the spot without a problem. They were attentive but not overbearing.

Cons: the boarding at Kathmandu was a bit confused as was the checkin process. There could have been signage at the Kathmandu airport on where to check in for China Southern airlines.

Pros: One person went out of his was to get me an emergency exit row seat. I was not able to pre-select a seat when buying my ticket. When I phoned and spike to someone, I got a vague response.

Cons: The selection of in-flight movies was poor. My individual entertainment equipment was faulty. The crew was not helpful in fixing this. The dinner meal was heavy on the grease but snack sandwiches delicious. The cabin crew was not very attentive.

Cons: Unfortunately we ended up waiting in the plane on the tarmac for 3 hours before taking off due to extreme rainfall. So everyone was antsy/uncomfortable before even taking off for the long flight.

Pros: The crew was ok but the seat was not so good, the toilets are clean. The workers on check in were nice

Cons: No wheel chair service in Shanghai. Bus service to and from the airline is terrible and untimely

Pros: Business class seats are awesome!! The restrooms are large and super clean throughout the flight!

Cons: Boarding was disorganized and rushed and the meals were blah

Cons: The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours.

Pros: Everything was normal, nothing amazing

Cons: Food, the didn’t have vegetarian options and everything was in chinese

Pros: Restroom is clean, snack pretty good

Cons: add more food on the meal

Pros: Food as there are snacks .

Cons: Crew are not helpful. Movies dont play well.

Pros: It was clean.

Cons: Food.

Cons: If I didn’t miss my flight completely because of an alert that popped up on my phone saying that my flight was delayed an hour... this is not the first time this has happened to me using Kay-ak... it’s extremely frustrating... and ultimately caused me to miss my flight.

Pros: Food and service were good, so was inflight entertainment

Cons: Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto

Pros: 3 hrs delayed.

Pros: Straight flight.

Cons: No shuttle bus available from New Jersey to JFK. The food was not that good, meat was tough to chew. Meatballs were dry. The crew members were good ‘tho.

Pros: Amazing crew excellent service as always

Cons: IFE was down for the entire flight

Pros: The seating was comfortable and the boarding process was easier in Beijing than SFO.

Cons: There was delay for my flight by 2 - 3 hours that really messed up my travel plans

Cons: Without any explanation, Air China delayed my flight from Beijing to Hong Kong for 3 hours and ground staff still had an bad attitude toward hundreds of passengers asking questions.

Cons: Occidental snacks could be great

Pros: Amazing crew and service

Pros: The food, service, & video entertainment were both very good!!!

Cons: Lay down seats for sleeping!! ))

Pros: Awesome crew and great service

Pros: Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly.

Cons: Need a few more movies and music. Breakfast options could be better.

Pros: The crew and food was great. The legroom not so great.

Cons: Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge.

Pros: Upgrade to First Class

Cons: Offer breakfast, for a flight that's longer than five hours and arriving at 10 AM you should offer breakfast at least to first class passengers.

Pros: Upgrade to economy plus

Cons: Norhing

Cons: Crew was fantastic on United!

Pros: Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out...

Cons: The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream.

Cons: Did not like emergency exit seat.

Pros: Great customer experience is what look for in any service, ANA delivers this in abundance.

Cons: Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!

Cons: Offered entertainment

Cons: almost an hour late - and no explanation. First class was about equal to Jet Blue regular class but without seat power.

Pros: On board crew was great!

Cons: Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway.

Pros: Crew

Cons: The delays due to software

Pros: Food was okay

Cons: Media system had to be fixed

Cons: The crew is very nice and my Premium economy seat was great.

Pros: nothing

Cons: good food ,

Pros: flights very comfortable

Pros: Tickets at good price.

Cons: I paid for the seats (thru justfly), but no seat for the second leg of our return trip were reserved for us. I also wanted to change seats (online, few days before the flight) but couldn’t. I asked China Eastern staff members at the airport and no one was willing/able to resolve my complaint.

Pros: The crew was amazing, the seating was HORRIBLE. It was an extremely long flight seats should have been even a scotch more comfortable with even a teeny bit mote leg room

Cons: Seats were too crampped.

Pros: The food was very good.

Cons: The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again.

Pros: Overheard storage is good

Cons: Seat cushions could be more comfortable

Cons: Food was not great

Cons: Wine ran out at the first meal - they only had 5 red and 5 white for the whole plane for a 13 hour flight. No hard alcohol at all so I couldn’t have my G&T to help with sleep. The food was definitely not anything special - the chicken and potatoes was potatoes with sauce and one nibble of chicken.

Pros: The boardings service was perfect.

Cons: From Bejing was the flight more 4 hours delayed. It wasn't comunications why?

Pros: flights very comfortable

Pros: Cabin smelled nice

Cons: More languages spoken

Pros: I liked nothing crew rude and racist they hate white people all the Chinese people where able to lay down and sleep me being white and American they gave me a eilee Seat with someone sitting next to me so I never was able to sleep all other passengers had no one sitting next to them and where able

Cons: The airlines charged me twice 320 for my 2 surfboards for total of 640.00 which is wrong the crew rude they broke my suitcase handles tore apart my surfboard bag over charged my sports bag will never fly this airline Shanghai should b called shanghell the Chinese people in airport r rude and mean

Pros: Business class seats are awesome!! The restrooms are large and super clean throughout the flight!

Cons: Boarding was disorganized and rushed and the meals were blah

Cons: Everything with airline is fine just people who flying in China are OMG! Be ready to hear and smell. Disgusting

Cons: The crew is very nice and my Premium economy seat was great.

Pros: The professional and friendly staff. CZ8327 was a 737-800 so I don't expect entertainment. Quick boarding and inflight service.

Cons: I ordered a dietary meal and they get it right every time. Nothing to write home about but it was edible.

Pros: The crews were amazing, food was okay, overall pretty good

Pros: Crew excellent.

Cons: Seats super small.

Pros: I liked the window seat.

Cons: They didn’t talk much about the landing card.

Pros: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing

Pros: Everything

Cons: None

Cons: Boarding process could have been smoother

Pros: The washroom maintains its cleanliness. The inflight tv/movie shows is a help especially with long flight.

Cons: Food needs improvement. Could probably offer the same menu with improve taste. The seat is not comfortable, it is somewhat hard.

Cons: None.

Cons: The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours.

Pros: The crew was helpful.

Pros: Crew excellent.

Cons: Seats super small.

Cons: My luggage was left behind in China. It's been 3 days and I'm sti waiting

Pros: Missed flight due to incompetence in rechecking bag. Check in kiosks do not work. Whole operation totally understaffed. I did not like anything

Cons: Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ...

Pros: Crew was supportive

Cons: Improve food quality and variety for vegetarians

Pros: Nothing is amazing.

Cons: 8 hour delay. Paid for luggage. No food or beverages. Man behind me played a loud video with a baby crying and wasn’t told to turn it down. No help with luggage up stairs or down stairs.

Pros: the crew

Pros: Plane was ok

Cons: Better customer service from airline employees

Pros: The crew was great!

Cons: The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35....

Cons: Best option across the pond

Pros: Flight was delayed for more than 3 hours.

Cons: Could have left on or close to schedule.

Pros: The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good.

Cons: Every thing perfect, I’m so happy with the service.

Pros: Food was okay

Cons: Media system had to be fixed

Pros: Crew was great with service even though they must have been super tired from the flight.

Cons: More leg-room and space to stretch.

Pros: Crew was able to accommodate my meal restriction on the spot without a problem. They were attentive but not overbearing.

Cons: the boarding at Kathmandu was a bit confused as was the checkin process. There could have been signage at the Kathmandu airport on where to check in for China Southern airlines.