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Cons: I am stranded in Bangkok because the Flight you put me on violated China visa requirements. And I CANNOT get a hold of ANYONE to resolve issue.

Pros: The ticketing and boarding process went well.

Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.

Pros: We were well looked after by the cabin crew. They came through many times with food and beverage services as well as water. Seats were comfortable enough and there was plenty of room for our carry on luggage. Boarding was on the tarmac and a little chilly but very orderly. Moving through security and customs/immigration at the Nanjing airport is a bit disorganized for in transit passengers but we were patient and the ground staff were very organized and helpful once we were taken to check in.

Pros: Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation...

Cons: Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster

Pros: The boarding was easy

Cons: My luggage was lost even when there was 4 hour layover. I have no clothes to wear.

Pros: The seats were spacious.

Cons: Did not get a check in notice. Hi

Cons: It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit.

Cons: I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now.

Pros: 1. My round trip flights were on time; 2. The services on board were great; 3. Pretty flight attendants.

Cons: None.

Pros: Nothing. Absolutely nothing, it was completely horrible!!!

Cons: Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of.

Cons: Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing.

Cons: Delayed. Bad food. No entertainment.

Pros: Service, crew, punctuality, plane, seats

Cons: Food, cold coffee and tea.

Pros: I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well.

Pros: Thoughtfulness, professionalism, patience and a lot of love put into the service.

Pros: Friendly crew

Cons: Hard seats!

Pros: Good service

Cons: The food was very poor.

Pros: Same as my first flight

Cons: Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok.

Cons: After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping....

Pros: It was an "average" flight

Cons: Food sent me and others to the bathroom---not good

Pros: Was okay

Cons: Could have been in time waited seated in the plane for more than an hour due to technical problems , airline could have provided free refreshments at least as a consolation

Pros: Entertainment and flight in general.

Cons: The seats suck!!! Very little comfort

Pros: Crew amazing, smooth flight and on-time

Cons: Legroom and the fact that there is even s lower version of economy now! Yikes

Pros: Lots of leg room!

Pros: Nothing

Cons: Everything

Pros: Left the airport on time, arrived on time, good flight, good service onboard.

Pros: Front cabin business class

Cons: Aircraft not clean, very filthy, food very poor, entertainment almost non-existent

Cons: No earplugs, TVs are too far away to read the English subtitles.

Pros: Nothing

Cons: Customer service

Pros: Flight was on time. Got to choose seat ahead of time. Professional service at the City check-in. Seamless travel.

Pros: Left the airport on time, arrived on time, good flight, good service onboard.

Pros: Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good

Pros: Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)

Pros: Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive.

Pros: The ticketing and boarding process went well.

Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.

Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.

Cons: Type of food I chose on the website was not ordered with the airlines.

Cons: boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful

Pros: We were well looked after by the cabin crew. They came through many times with food and beverage services as well as water. Seats were comfortable enough and there was plenty of room for our carry on luggage. Boarding was on the tarmac and a little chilly but very orderly. Moving through security and customs/immigration at the Nanjing airport is a bit disorganized for in transit passengers but we were patient and the ground staff were very organized and helpful once we were taken to check in.

Pros: The ticketing and boarding process went well.

Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.

Pros: Nothing

Cons: Customer service

Cons: Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?

Pros: Courteous and accommodating crew

Cons: Food was so so.

Cons: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.

Cons: Food

Pros: Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment

Cons: Breakfast was not nice. On line check in could have been easier.

Pros: Aircraft was clean and fairly comfortable with adequate legroom for avg height people, though tray and screen placement can be improved on.

Cons: PVG airport gates could deal with more seating, at least double... and better handling of delays.

Cons: Very unorganized and dirty inside cabin

Pros: For a low fare airline, this was a comfortable, on time flight. Good entertainment selection and decent food. Crew was accommodating.

Cons: Nothing

Cons: I like this flight

Pros: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed

Cons: The rest of the food, all asian menus; however, the cree tried their best to feed me

Cons: Food

Pros: The food.

Pros: Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive.

Pros: The whole flying experience was great for a great price!

Pros: Fast check in&boarding Crew Seats space for legs Flying stable

Cons: Flight delayed Food doesn’t have any sign for halal/muslim food! Entertainment was boaring

Pros: Left on time.

Cons: Food very unappetising. Poor movie selection

Pros: Friendly staff, fast service, and good food.

Pros: Perhaps the most courteous airline I’ve experienced.

Pros: Overall the flight met expectations for service, comfort and food.

Cons: Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays.

Cons: The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault).

Pros: Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight.

Cons: N/a

Pros: The crew, the plane, the professionalism.

Cons: More legroom!

Pros: Nothing

Cons: Customer service

Pros: We were well looked after by the cabin crew. They came through many times with food and beverage services as well as water. Seats were comfortable enough and there was plenty of room for our carry on luggage. Boarding was on the tarmac and a little chilly but very orderly. Moving through security and customs/immigration at the Nanjing airport is a bit disorganized for in transit passengers but we were patient and the ground staff were very organized and helpful once we were taken to check in.