Daily cleaning, installation of cabin HEPA filters on flights from Winnipeg to Thailand
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Scores according to KAYAK customer reviews
Pros: "Good seats"
Cons: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"
Pros: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Cons: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Cons: "Crew didn’t manage noisy passengers at business cabin"
Pros: "The crew was amazing and their service was very attentive to customers."
Cons: "Not having crying infants onboard"
Cons: "Food worse quality than before. No snacks as well"
Pros: "Crew, food, drinks, and seats were fantastic"
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Pros: "nice comfortable flight"
Cons: "depaert on time"
Cons: "Too long of a wait for "parking" after landing"
Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Pros: "Outstanding and very helpful service"
Pros: "Jumbo jet plane was fantastic."
Cons: "None for now"
Pros: "Very Very Good"
Pros: "Business class setup Bar Staff"
Cons: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Pros: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Cons: "The fact that this was the shortest flight of my trip - Wish my journey started this way."
Pros: "Didn’t get this flight as we were so delayed."
Pros: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Cons: "Food. It’s plane food wasn’t impressed."
Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pros: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Pros: "Professional and friendly staff"
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pros: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Cons: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Cons: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Pros: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Cons: "On the whole everything was acceptable."
Pros: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pros: "Great flight."
Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"
Cons: "My seat was changed after I had booked and paid for flight."
Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."
Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "Everything was Great !!"
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Cons: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Pros: "the entertainment was great and I love it."
Cons: "Too cold!!!! When asked for a blanket, crew members gave excuses to why blankets are not available; however, other passengers had multiple blankets. Due to the unorganization of the crew, I had to keep paging for attendent only to be forgotten again. Boarding was not controlled. Passengers gathered around boarding attendant which made getting through zones frustrating. For the amount of money paid, I was hoping for a much better flight."
Pros: "A380 Quiet airplane ride"
Cons: "Food was bland"
Pros: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Pros: "food and Boarding"
Cons: "seats, I flight entertainment jacks were not working"
Pros: "Movie starts as soon as seated"
Cons: "No Emirate staff presented to due with the 20+ hours delay. Just sent their representatives who are not powerful to make decisions and at the end we have many questions not answered. Eg. Any earlier reconnect flights? Any alternative airlines? What is the checkout time of the compensation hotel? Any meal compensation if not staying at their hotel? Etc."
Pros: "Watched the entire Mike Tyson Mysteries box set."
Cons: "The ending of the Steve Jobs movie was a little pat."
Pros: "Great food and lots of entertainment options. Friendly helpful crew."
Cons: "There was a delay due to technical issues. They had to switch planes, which took a couple hours. But they gave us a free meal at the airport, while we waited. Unfortunately, they immediately fed us lunch after we took off, so it was two quick meals. I guess it is better than too little food."
Cons: "The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram."
Cons: "Seats were teeny"
Pros: "Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent."
Cons: "No landing form!!"
Cons: "Arriving on time"
Pros: "BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ."
Cons: "The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning."
Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
Cons: "The plane delay for 3 time"
Cons: "Need to have wifi on all their flights"
Cons: "flight lates as always"
Pros: "The seats are old .. the plane is old .. the flight was delayed 2 hours, food even in first class lounge is not apetising the menu has been cut significantly.. lettuce and tomato say that they are not sourced from China .. must be from India as the quality sucks"
Cons: "On time is an expectation that if you travel from HK to BKK on CX that it is always delayed .. common knowledge for people in Thailand.. this is bad"
Pros: "Good entertainment choices. Preferred check thru TSA. No one seating next to me."
Cons: "I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket"
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Cons: "The delay of one and a half hour has resulted in a loss of half a day of holiday. Without any compensation."
Cons: "The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs.."
Pros: "Very professional"
Pros: "Food was good, comfy seats. Nice crew."
Pros: "Very civilized flight from start to finish."
Pros: "The flight is on time"
Cons: "Immigration waiting time is long"
Pros: "On this trip being able to sleep huge a huge benefit"
Pros: "Nice plane, roomy seats, good food. Much better than other carriers in economy."
Pros: "The crew are great and the food is good .Excellent service"
Cons: "Seats to small! Food subpar! I’ll stick with Korean Air in future!"
Pros: "Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft"
Cons: "For two hours flight food was adequate"
Pros: "On time"
Cons: "Cathay not the "cut above" it once was."
Pros: "I did get an upgrade and saw a pleasant movie"
Cons: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."
Pros: "Comfortable seat"
Cons: "Poor food and very basic (old movies) entertainment - always delayed"
Pros: "Very quaint and hour flight went by pretty fast"
Cons: "Electric outlets did not work on chairs"
Pros: "On time Good service Nice crew"
Pros: "The movie"
Cons: "More than 1 hr delay. I had ordered kosher food. They came to show it but it never appeared later. I complained and they broight it: the starter was frozen solid. Eventually i had a fish plate. Not too bad..."
Pros: "Great food, free, and also free snacks, lovely staff, extra pillows and blankets provided. Roomy, loved it, plan to use then again !"
Pros: "A free upgrade to premium economy - I think the flight was over booked."
Pros: "Usual Cathay high standards - which is what one expects."
Cons: "Older A330 for short haul so not lie flat seats. Older IFE. Food, oddly, not great today (unusual for Cathay)."
Pros: "More space between seats"
Cons: "Little to no vegetarian option"
Pros: "The check in staff were only doing their job, by insisting that I had an onward ticket before they checked me in, as per Thai immigration ruling. Otherwise, if I did not have an onward ticket, they stated they could not check me in, and would refund my ticket. The problem is there are many ways of travelling out of Thailand, and I frequently visit Cambodia and Thailand via bus. How could I produce a bus ticket which I usually buy only a week before departure?"
Cons: "That was a bit of a rude shock, as I had never encountered such obstacles before, and most fortunately I did indeed have a reservation for a BKK-GVA ticket, or I would have been refused boarding. Apparently the Thai immigration authorities have a condition for Swiss citizens to possess an onward ticket before they can enter Thailand, but this is the first time an airline has applied this as strictly, and has been as insistent, as Cathay Pacific. I have been in & out of BKK hundreds of times, and this is the first time ever an airline has applied this rule to the letter. So, bottom line, never again will I fly Cathay Pacific."
Pros: "The crew was very cordial and respectful.We spilled our water on the seat and they quickly helped us to clean it up without any fuss or accusation."
Cons: "The food did not smell delicious. My son was already feeling quite ill from the previous trip and could not eat."
Pros: "Typical Cathay"
Pros: "All but did not eat"
Pros: "most of the crew was fine but..."
Cons: "one crazy crew member started banging on the restroom door and would not stop until I opened the door. ... simply because the pilot was telling us the weather in HK. So rude. Will definitely select another airline next time."
Pros: "Every thing was ok but no snack"
Cons: "Water and soft drink are important for every one shold serve every half an hour"
Pros: "Everything went very well with the very good service of Cathy Pacific."
Cons: "Maybe a map of document control areas."
Pros: "The crew did fine and the food was OK."
Cons: "There was almost no information about what was happening with the delays. You need to do a better job of disseminating information. The food voucher was nice but it was all word of mouth among the passengers. To have a 5 hour delay is tough. You should have better charging facilities at your gates. You could only stand and charge and the plugs were all Hong Kong/English specific. Nothing universal about those plugs. I had to borrow an adapter to charge my laptop during the delay. The spicy fish dish tasted like it had been fouled during the delay. I like spicy fish generally but this tasted tainted."
Pros: "Food was good. Crew were very nice and supportive."
Cons: "Nothing to complain."
Pros: "Cabin layout 1-2-1 , comfort in the seats, privacy , attentive service , choice of food caress for we tenets also , wines selection"
Cons: "Since I found all to my liking there is nothing I could comment about ."
Cons: "I feel discriminated when was asked by your staff, "Would you like the pork with rice or the chicken with rice?." I am in hijab. Please be more sensitive. Thank you."
Pros: "Entertainment was excellent. Happy for the USB charger installed in the seat. Staff was quite friendly. Food was okay sometimes."
Cons: "Seats were difficult to recline. Chairs were uncomfortable, not enough back support. Upset that the set of round trip tickets never showed the gate number, even more upset that both ways I could not use online check in, it always said "error.""
Pros: "Short and efficient flight"
Cons: "At least here they served a bottle of water with food"
Pros: "Very kind helpful stewards and stewardesses and good movies"
Cons: "Delay delay delay !!! And nothing served. Not even a cup of water"
Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"
Pros: "Excellent service and food."
Cons: "Seat could really use a real footrest instead of the metal bar."
Pros: "The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen."
Cons: "The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through."
Pros: "Very accommodating staff"
Cons: "breakfast served was still frozen."
Pros: "The take off and landing was peaceful and on time"
Cons: "I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say."
Pros: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Cons: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."
Pros: "Crew was friendly and attentive. Piloting was on time and precise."
Cons: "Space in economy seats is minimal and not comfortable for a 6' 190# guy like me."
Pros: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Cons: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Pros: "Crew was great"
Pros: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"
Pros: "Good timing, on time"
Cons: "RUD Stop very disruptive to sleep. Especially with little kids. Connection flight at FRA was very hectic. Asked numerous airport personnel for help and extremely rude, including yelling at us unprovoked. Business lounge had no kids area and very clinical. BA business more warm."
Cons: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"
Pros: "Good crew"
Cons: "Was delayed outgoing but information was good"
Pros: "The crew was very pleasant and accommodating."
Cons: "Better movie selection."
Pros: "My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing"
Cons: "At least air fresheners in bathrooms or something better so passengers can sit comfortably"
Pros: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Cons: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Pros: "service much better Dennis was excellent and attentive!"
Cons: "There was an issue on the bus to take us to the teminal cuz a passenger took another's passenger's backpack which looked exactly the same but they made us wait on the bus til the mix up was settled. A lot of the passengers got frustrated cuz we had connecting flights and the workers by the plane didn't care including the bus driver. We finally went but we almost missed our flight .we had to literally run to the gate to make it."
Cons: "Airbus was warm. There were no personal vents on the plan. Made for a very long and warm/hot flight. Other than that. The flight was good."
Pros: "Friendly cabin crew."
Cons: "40min delay due to airport staffing issues (as we were told)"
Pros: "The crew was very friendly."
Cons: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"
Cons: "Seats are tiny and crews English was just okay."
Cons: "Cancelled at last minute. Rebooking was not done correctly and I was denied boarding from Washington Dulles to Orlando. Lufthansa didn’t do something right so United said the ticket was invalid."
Pros: "Comfortable seats, good legroom."
Cons: "Slight delay."
Cons: "4 good movies, regular water rounds, friendly staff, enough toilets"
Pros: "Very friendly crew"
Pros: "The flight was one hour late to leave Seattle and we had to run in Frankfurt airport for 20 minuts to catch the next flight and one luggage did not make it . No more"
Pros: "Excellent boarding experience. Very good food, overall a very comfortable journey."
Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Pros: "Nice plane, efficient boarding and very attentive crew. There’s plenty of entertainment options and free win with dinner."
Cons: "Everything was great. No complaints."
Pros: "The atmosphere they create is very comfortable"
Cons: "I don’t now"
Pros: "Attendes very keen in attend Crew increased the speed to repair the delay"
Cons: "Delay due weather"
Pros: "Good snacks"
Pros: "The Lufthansa crew and planesnare always top notch."
Cons: "Long wait time to board, delay of approx 40 min without any update on what was happening. I believe however that is not the fault of Lufthansa crew but rather the SJJ airport staff. I also have one star for entertainment bc there is no option for “not applicable”- this airbus was not equipped with a television or other entertainment options as the flight length is merely an hour."
Pros: "Ease of boardibg and getting through security"
Pros: "Nice flight"
Pros: "Comfort, food, service - all were superb."
Cons: "Can't think of a thing."
Pros: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Cons: "The boarding process was poorly executed"
Cons: "The boarding process takes too long as people try to take too many things"
Pros: "Wonderful overall"
Cons: "Seats are very uncomfortable. Body wants to slide forward."
Pros: "Crew inside the plane was lovely."
Cons: "Problems with the check-in online that made it impossible and cause that me and my partner had to seated not together. In the counters at the airport, we asked if it was possible a solution as I suffer with big anxiety and needed to be together my partner during the flight, and they answered us in an extremely rude way. Luckily we could change it with other passangers inside the plane by ourselves. Not a fault of Lufthansa but something that made the flight HORRIBLE was an extremelly smelly and very heavy guy seated next to me that used half of my seat and made me be really uncomfortable."
Pros: "The crew and in flight experience were excellent."
Cons: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Cons: "Flight was canceled, no information given, no compensation offered. Next day took the same flight. Bad food, uncomfortable seats, and this was in business class. All around Lufthansa is like a US airline. No thanks."
Pros: "The flight was smooth"
Cons: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Cons: "Flight got cancelled"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Cons: "Travelled business class and was ace experience"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Very professional"
Cons: "Lost luggage"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Cons: "There was no wifi on flight"
Pros: "The flight crew was so friendly and the food was really good."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Cons: "lost baggage"
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Cons: "My suitcase didn't come with the airline."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "old screens and entertainment system leg room to small"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Cons: "Boarding was confusing and disorganized"
Pros: "Good services!"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Easy boarding, plenty of room"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "KLM food and service are great"
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Cons: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Pros: "Crew and food"
Pros: "early arrival,comfort"
Cons: "late boarding while standing around waiting for pilot to ararive"
Pros: "attentive on the plane"
Cons: "the checking in took very long not enough staff for the amount of people."
Pros: "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
Cons: "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."
Pros: "New plane, new seats, new entertainment system. All very goo to great. The dinner was above average in terms of taste but the breakfast was pretty ordinary."
Cons: "Breakfast food wasn't very good."
Pros: "Crew was nice and friendly. Food came in a paper bag but still was good and plenty. The plane was an Airbus-330, it's a smaller plane for shorter routes but the seats were actually more comfortable than the newest Boeing 787-9 they use for long hauls."
Cons: "Don't bus the passengers to the plane and make them climb the stairs. It's almost 2020."
Cons: "aren't all the passengers on the flight same? how come economy passengers denied Biryani, while premium and Business class gets it?"
Cons: "Paid for extra leg room seats and didnt get them"
Pros: "Plane was fine"
Cons: "The bus took forever to reach the plane. Food quality was poor"
Pros: "Crew, food and beverage"
Pros: "The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children."
Cons: "The assignment of seats for the Gold card members."
Pros: "Helpful crew, great bathrooms"
Cons: "More organized boarding & more AC in the back of the flight"
Cons: "Entertainment byTV with more new movies."
Pros: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Cons: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"
Pros: "Thank you for the upgrade, I felt like a queen"
Pros: "Seat upgrade in response to complaint"
Cons: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"
Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Pros: "Everything is fine and good"
Cons: "Tv Options"
Pros: "Boarding, crew, food remained good. RR clean."
Cons: "Plane older, seats and entertainment worn."
Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."
Pros: "Great cabin staff"
Cons: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
Pros: "Seats were comfortable."
Pros: "inflight service, F&B, new planes, checkin, connections"
Cons: "no jet away at deplane. Stairs are clumsy"
Cons: "Service was a bit average. Attendants bumping into you... no apologies"
Pros: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
Cons: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."
Pros: "Timings r good"
Cons: "Service bad no comfort In the flight means congestion in seats"
Pros: "The crew were outstanding."
Cons: "They only had two choices of food: either vegetarian or chicken. The number of dishes were small as well. The “salad” was horrible."
Pros: "Only I like the cabin crew. They were very nice and very friendly. This is the only thing I like about the Etihad Airways."
Cons: "More than 9 hour stay with no hotel & no food voucher before 16 hours flight . When I requested the customer service person he was very rude and with very bad attitude even the person was behind me he said the same thing. The food was very bad taste during the flight,coffee and tea had a very bad taste. Orange juice taste very bad too. No personal kit was given during the flight. Over all very bad experience. Please coney my comments to Etihad Airways."
Cons: "From Washington to Abu Dhabi was terrible small sweats less room for leg's."
Pros: "Entertainment was good"
Cons: "Staff is rude and food was horrible"
Pros: "Professional crew. Looking good"
Pros: "good service, nice lounge in abu dhabi. wifi access. good movie selection."
Cons: "wasn't able to sit with my husband on the flight. may have preferred better food options"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Cons: "No proper entertainment on board which would have been fine if the cost of the flight was less.. but considering other airlines provide better entertainment for the same route and less expensive tickets makes its not ok."
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed. They were helpful when the flight got delayed because of fog."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Pros: "Service is excellent But movie collection is very small Usually 5 regional Indian movies should be there. But only 1 or 2 regional movies r there No spicy snacks There are only bland snacks"
Pros: "Better food choice."
Cons: "The entertainment"
Cons: "They didnt provide me Accomodation with the fact that I had more than 12 hours transit"
Pros: "Good entertainment options although the screen/controller seem outdated and unresponsive. I would suggest not shutting off the entertainment while on the ground or too early (shut off an hour before landing)"
Cons: "My biggest complaint would be that we waited on the plane for over an hour and a half in Mumbai for late passengers. This caused a ripple effect which made us miss our arrival spot and have to wait an additional 30 min on the plane once we landed. You should never make 400+ people sit on an airplane for 2 additional hours (for a 3 hour flight) because a few passengers did not plan well and were late. That logic was insane to me and incredibly frustrating. That is my only complaint that would actually make me think twice about flying Etihad again. The crew seemed annoyed anytime I'd ask for water. A more western food option would be nice rather than just 3 options of rice and curries. Also the food timing did not line up well (eating fish at 9am)."
Cons: "When compared to etihad food is better, but when coming to entertainment etihad is way better. When coming to online checkin these guys had some server issues and I don't know how it's possible but some one was able to login to my checkin and ordered a wheelchair for me that was little embarrassing"
Pros: "Same like above"
Pros: "More food option"
Pros: "Food was good. The lavatories were clean."
Cons: "Crew behavior needs to be better. I guess in economy, generally the crew tend to be condescending."
Cons: "Some of the crew was unfriendly and rude, this was a 15 hour flight and it was pretty miserable. There were not enough movies to keep us entertained for the whole flight, and this was one of 3 flights I took on this airline."
Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."
Pros: "Staff was accommodating and friendly."
Cons: "Aircraft condition, smelly."
Cons: "Myself and my wife were assigned seats away from each other. Business class seating was not as good as in some other airlines that I have travelled. If husband and wife and family are travelling together on a long flight it should be possible to seat them close to each other"
Pros: "Sichuan Chicken was the best airline food i have ever eaten in an airline. it was quite impressive. Might be too spicy for a lot of people but i love it. I would advise that you add "spicy" next to the name for those who can't handle spicy food."
Cons: "Since i was travelling alone, it was asked to change my seat from an aisle seat to a fairly packed seat in the middle of the plane. i did them a favor because a son wanted to sit next to his dad. i really shouldn't have change. the seat was very cramped. like wow, the plane was small. i do not think i would do it again. ever."
Cons: "Some of the crew members are very rude and that really disappointed me."
Pros: "I had a stress free flight everything was handled right on time, made for a good vacation. Everyone was very helpful. I would recommend Etihad."
Pros: "Same as above. For vegetarians food is not as comfort as other things"
Pros: "The very large windows and bathroom linoleum pattern were a nice change from what I'm used to with other Airbus and Boeing planes."
Cons: "The sink in the bathroom had a slow drainage issue and upon informing the crew, one attendant immediately went to check it out."
Cons: "The crew members inside the flight were unfriendly and apparently rude!!!"
Pros: "crew and food. enjoyed the seat massages"
Cons: "Toilets in business class were smelly. Not nice when you are washing your teeth. It is difficult to lean over the bowl and wash teeth. Cups are not provided to assist with washing teeth. Paper towels ran out in the toilets."
Airlines flying from Winnipeg to Thailand have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Winnipeg to Thailand
Masks required on board, masks provided on flights from Winnipeg to Thailand
Social distancing seating
Middle seats unavailable to book on flights from Winnipeg to Thailand
Testing for antibodies, testing for symptoms for flights from Winnipeg to Thailand
Waiving of change fees. Search flexible flights from Winnipeg to Thailand