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Pros: "Very polite and fast service, international Languages"
Cons: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."

Pros: "Great staff, good food"
Cons: "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."

Pros: "Everything on the 787 except the seats in Biz Class"
Cons: "Biz class seats on this 787 recline to almost flat, but not flat & the remaining tilt is enough to make you slip toward your feet, so it's less comfortable than 777 biz class seats"

Pros: "The crews are very understandable."
Cons: "Kayak dont consider about how much time it took to get to another connecting flight when the passenger need to recheck the bag and change terminal. 2 hrs gap is barely enough. If i have to repeat the same thing again, i may not beable to get to board."

Pros: "Seats are comfortable and convenient Food was delicious"
Cons: "No bad things to say"

Pros: "The flight was efficient, on-time The crew was courteous and polite Good food Good entertainment selection"
Cons: "The crew could have made a bit more effort to get to know passengers (especially since it's in Business class.) However, for a relatively short flight (6-7 hours,) it was fine."

Pros: "Seat ok, food good, crew friendly"

Pros: "The plane was nice and new and the crew and entertainment and timing were excellent."
Cons: "The seats were INCREDIBLY cramped which is really hard for a long flight like that. It was not enough room for a long flight."

Pros: "The crew was very good and efficient. The flights were on time and the plane was very clean. The entertainment console worked well"
Cons: "I found the seats felt crammed and not much room from the front seats. The head sets kept falling off my head as they couldn't be made any smaller. I would have preferred to use my own but didn't fit the connection. The choice of movies was poor and not many new releases. The food entries were not good, especially the fish which I found horrible. I did like the other side dishes"

Pros: "Crew was very attentive. Plane was clean."
Cons: "Bigger water bottles?"

Cons: "Flight crew not too interactive"

Cons: "Breakfast could have been better"

Pros: "It was great..."
Cons: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."

Cons: "Good"

Cons: "Better food"

Pros: "The seat was very spacious"
Cons: "More space to put things"

Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."

Cons: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."

Pros: "JAL flight crew were excellent and friendly"
Cons: "nothing"

Pros: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Cons: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."

Cons: "The food and drinks were sub-par"

Pros: "Perfect in all aspects. Will use them again for all my flights."

Pros: "As always"

Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."

Cons: "Double standard"

Pros: "Everything was excellent crew was very helpful"

Pros: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Cons: "The seats on the 787 were much more crowded than on the 767."

Cons: "No smiling faces of flight attendants. Service was mediocre; food same"

Pros: "Best customer service"

Pros: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"

Pros: "Able to accommodate many dietary requirements and friendly crew"

Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."

Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."

Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."

Pros: "Nothing"
Cons: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Pros: "Great service"

Pros: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Cons: "Too long and no rest."

Pros: "Same as above"
Cons: "None"

Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"

Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."

Pros: "Polite service, comfortable flight, no delays"

Pros: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Cons: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."

Pros: "leg space was better than with other companies"

Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."

Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."

Pros: "the crews were very professional and caring. the food was the best of all so far"
Cons: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"

Pros: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Cons: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."

Pros: "Love Jan service!!!"

Pros: "The whole service was great. And the airplane arriving on time."

Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."

Pros: "Friendly professional crew"
Cons: "Nothing"

Pros: "Efficient boarding"
Cons: "Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem."

Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."

Cons: "Very good"

Pros: "Staff. Entertainment."
Cons: "Food was average. Space small. But economy always is."

Pros: "Clean plane"
Cons: "Food was horrible, flight Attendants are professional but cold as ice."

Cons: "No clothes to change. My fruits were expired because off the luggages not come to the destination."

Cons: "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("

Pros: "Not many interruptions by crew on the PA system. Communication was kept quick and to the point. Flight Attendants were attractive, courteous, and fairly efficient. They cam by more than the first flight, even though it was 1/3rd the length of light. I liked the beef w/onion & brocolli meal, although more onions should have been included, I think I got four small segments of onion. Yes, I’m nit-picking a bit . . . But that’s what reviews are for, right?"

Pros: "Great friendly and efficient service! Very lovely hostesses"

Pros: "Amazing food, comfy seats and good entertainments system"

Cons: "Could use salt and pepper, it was not offered."

Pros: "Overall I’m very thankful to flight attendants and flight crew."
Cons: "Is it possible on long flights to show video on how to stretch your body , while sitting in your seat?"

Pros: "None"
Cons: "Serving are very poorly"

Pros: "Everything was great!"

Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."

Pros: "Flight was fast and the staff were friendly."
Cons: "Nothing."

Pros: "same comments as the Toronto to Taipei sector...."

Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend my time"

Cons: "Cool"

Pros: "Plane was clean, blanket and pillow comfortable, attention during scheduled meal service good. Snacks available"
Cons: "Meal was really not good and a far step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."

Pros: "Punctual and comfortable flights. The lounge at KIX & TPE are both excellent."
Cons: "The quality of food on board needs to be improved. It is best to get a good meal in the lounge before boarding."

Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."

Pros: "Very satisfied,"

Pros: "Dito..."

Cons: "Food just okay."

Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."

Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"

Pros: "Overall Eva is a good airline (certainly beats United), but had a problem with the meal request."
Cons: "Requested child meal at the same time as booking seats (all online). Seats were as reserved, but had no record of child meal request."

Pros: "Crew were polite on boarding, and throughout flight when seen then"
Cons: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"

Pros: "Liked the way they do their boarding Comfortable flight"

Pros: "Had reclineable seat... Was able to sleep. ..."
Cons: "No complaints. ..."

Pros: "the fly were good but there will be no more fly too BKK after the 9 June"

Pros: "In consideration for the duration the scores get higher. For comfort the seats were much more adequate for the duration of the flight. This also is reflects in the entertainment. The food option was much tastier too"
Cons: "The crew was not the friendliest but don't get me wrong they were not mean. They were just doing there job. I take flying like hotels where it's an experience and the crew is the face of that experience. This was let's do our job but no actual care"

Pros: "Flight took off and landed safely :) food was available. Great movie selection"
Cons: "Eggs were disgusting rubbery over cooked mess. Potatoes were also a disaster. I ate is as I had no options....... but wasn't even close to good."

Pros: "Very comfortable seats and great movie options! Crew was very attentive."
Cons: "The food was a bit different from what I'm used to, but I'm not in the US anymore so I shouldn't be surprised!"

Pros: "Seats were fairly comfortable and there was lots of space. Good Inflight entertainment though movie choices were more limited compared to some other carriers."
Cons: "Not leaving or arriving on time."

Pros: "First of all, the boarding was very organized and speedy. The seat was conformable and they offered sandals and headphones as well as a pillow and blanket. The TV screen offered lots of movies and TV shows. The crew was friendly and the food was good."

Pros: "Service is excellent"
Cons: "Just the seats too hard"

Pros: "Everything: compfortable seats, wonderful cabin attendants, special help for this elderly passenger. I missed a vegetarian meal (probably my fault), and a flight attendant insisted on giving me hers."

Pros: "The price was less."
Cons: "Not very comfortable."

Pros: "Service"
Cons: "Food quality"

Pros: "The seat recline in a way that doesn't really take space away from the person behind you. Your seat bottom juts forward while you recline back. I slept the whole way, save for the two meals, from London to Bangkok. A thirteen hour flight felt like two."
Cons: "Food needs a rethink."

Pros: "Loved the airline it was great!"

Pros: "Food was good as was the crew! Flight a little late but no big deal"
Cons: "Needs more choice/quality for movies. Got stuck in window seat, couple next to me slept so I was trapped!"

Pros: "Good meals for an airplane."
Cons: "Rude flight attendants. Not service oriented."

Pros: "Great leg room, excellent service and meals"
Cons: "Excellent"

Pros: "On time departures and comfortable seating."

Pros: "If you're looking to fly cheaply to various locations in Asia, EVA Air is a reasonable way to go. They're professional, courteous, and got me where I was going on time with minimal drama. Also, if you happen to fly on a 747, EVA is one of the few airlines that uses the upper deck for economy class. Grab a seat up there. It's smaller, so much less noise from other people, and there are cool storage bins by the window seats because of the curve of the airplane."
Cons: "EVA keeps its costs down, I'm guessing, by buying older planes from other airlines. The flight from Seattle to Taipei was the first intercontinental flight I've taken in ages that didn't have any electrical outlets. The entertainment system was passable but old, with low-quality sound and picture. And the food was, well, everything you expect airplane food to be. It was mostly flavorless and on the weird side."

Cons: "food has declined its quality. not clear how to get diet food for people with food allergies crew less diligent and attentive than in other turkish flights"

Pros: "All 4 flights were late."

Pros: "The flight was ok overall, we don't like to complain :)"

Cons: "The food was terrible and caused me continued stomach problems for days and the entertainment system broke mid flight...."

Pros: "This flight was one of the worst flights I have experienced with Turkish Airlines, which is generally speaking excellent. First, no announcement of the delay. It indicated 5 minute delay on a board in the lounge. The delay was about 1 hour in the waiting area, then chaos to board, and then we taxi ed on the tarmac for another 35 minutes. We arrived OVER ONE HOUR LATE, and then took crowded vans to airport. There was not even an announcement about the extensive delay on the ground. I found one crew member was rude (very very unusual)"
Cons: "DELAYs. Poor arrival time. Boarding chaos. ;(this can be fixed: 2 entrances, separate passengers front and back of plane). Also, if you must use transportation to plane, do not overcrowd passengers. VERY UNCOMFORTABLE in vans. AiIRPORT. Cannot be fixed, but a major shortcoming when choosing Turkish: overcrowded and overheated, and very chaotic. Not even signage for MAIN TERMINAL."

Pros: "for a person who travels a lot Turkish airlines are way ahead of the other companies."

Pros: "The food was amazing as well the cleanliness of the aircraft was very good."
Cons: "I didnt like the ground staff in skopje. They were not professional at all."

Pros: "Having travelled extensively this year with various airline co, Turkish Airline definitely sticks out as the best."

Pros: "Nice plane, well equiped and good crew with nice food. the little extras go a long way with me having flown on 'american' carriers for so long.......even a comfort kit in economy!"
Cons: "Boarding process with Turkish Airlines is haphazard at best, lots of people 'incharge' and little organization (or so it seems)."

Cons: "Very bad ground staff. I have been flying with Turkish for 14 years and as much as the quality of on-board service has improved, their ground staff at Ataturk Airport is really bad and they all behave as if they're forced to work there. This is not acceptable behavior for a company who aspires to be a leading airline carrier. There's plenty of room for improvement and much can be learned from Emirates and Qatar. Bad attitude and uninformed suggestions from the ground staff. They couldn't even tell me where I could use the meal voucher. I didn't like I had to wait for 9 hours at the airport and wasn't not even allowed to use the lounge for payment. My flight was delayed, which is not a big issue but some explanation and apology should have been provided. I still have one more flight on Turkish in December, which I have already bought and from then on I'll be staying away from purchasing TK flights, even though their prices are rather competitive."

Pros: "Very comfortable overall"
Cons: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."

Pros: "Nothing"
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."

Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."

Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"

Pros: "Reliable, high quality service"

Pros: "Well I liked the idea that I landed safe and sound to see my family"
Cons: "I wish I could get the seat that I wanted because I had a long flight. The girl at the check in didn't give an A row seat :-((("

Pros: "Great service! Food was very good."
Cons: "That boarding. People who were not in line rushed to the front when boarding started."

Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing"

Pros: "Not much"
Cons: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."

Cons: "Boarding. The gates were cheep changing. Poor room between seats."

Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Pros: "Service food timely departure"
Cons: "Nothing to dislike"

Pros: "Istanbul Airport has good facilities and F&B options"
Cons: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"

Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."

Cons: "The food"

Cons: "Shake all the time,vomited"

Pros: "Excellent crew service & food/beverage offerings"

Pros: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Cons: "Istanbul airport is so overpriced, crowded and small."

Pros: "Punctual in terms of reaching destination, all else average."
Cons: "Less leg space, pantry service below expectations."

Pros: "The crew is very nice and try to make the flight experience easier."
Cons: "They lost my luggage, and this is not the first time either"

Pros: "Overall flight is good"
Cons: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."

Pros: "Luggage policy, helpful ground and air crew. Price."
Cons: "IST stoppover, damaged luggages."

Pros: "Airplane crew was amazingly friendly and helpful"

Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Pros: "The Lounge at Istanbul airport is fantastic"
Cons: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"

Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"

Cons: "No space"

Pros: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Cons: "Nothing"

Cons: "departure time changed 3 times"

Pros: "Flight was smooth. Staff were helpful and professional."

Pros: "Great food! Loved that you get a menu to choose from"
Cons: "We were not asked or given the option to choose our seats on the plane."

Pros: "Flight attendants need to be friendly."
Cons: "I will never use Turkish airlines again."

Pros: "Nothing."
Cons: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"

Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"

Pros: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Cons: "It was all good(which I rarely get to say these days on any carrier)"

Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."

Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."

Cons: "Try to improve the departing time, this flight from Mazar usually departs late."

Cons: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"

Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Same issues as my trip to Chicago, but this was a shorter duration so issues not as problematic"

Pros: "Nothing about this airline"
Cons: "I requested for a aisle seat as I was travelling with 2 yrs old but they put me in the middle with other two people on th side . Very horrible ."

Pros: "On time, confortable flight. Love the A330 seat arrangement."
Cons: "Boarding a bit chaotic at Abu Dhabi airport and there was no electronic display indication at the gate that it was the flight to Beirut."

Pros: "Boarding, crew, food remained good. RR clean."
Cons: "Plane older, seats and entertainment worn."

Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."

Pros: "Seats were comfortable."

Pros: "I wish I could remember the fight attendant’s name - she was probably the best flight attendant I’ve ever had"
Cons: "Plane was very crowded as compared to the A380 I flew over on. also the meal services on the Trip over was much better than this return flight"

Pros: "The crew and the entertainment"
Cons: "Food was terrible , the plane is old seats are really small"

Cons: "Service was a bit average. Attendants bumping into you... no apologies"

Pros: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
Cons: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."

Cons: "total commute time"

Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."

Pros: "The crew were outstanding."
Cons: "They only had two choices of food: either vegetarian or chicken. The number of dishes were small as well. The “salad” was horrible."

Pros: "Crew was nice"
Cons: "Food and drink choices limited. Seat layout is not as picture in flight seating. My 6’ 3” son was cramped in his seat. Person who helped with online booking of seats not knowledgeable."

Cons: "Old plane, old movie lineup, tight seating, overcrowded"

Pros: "Food was excellent! Crew was friendly"
Cons: "Our Chicago to Abu Dhabi flight was delayed by over 6 hours Our Abu Dhabi layover was long, because the airline ended up canceling/delaying the connecting flight"

Pros: "Quick boarding"
Cons: "comfort crew"

Pros: "Everything from chek in in LA to the Arrival in Abothbi"
Cons: "Nothing"

Pros: "It's in time"
Cons: "Crew not helpful plus meals not enough when we ask for extra said don't have just one"

Pros: "Entertainment was good"
Cons: "Staff is rude and food was horrible"

Cons: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."

Pros: "Loved the amount of leg room in economy class. Also impressed with the number of entertainment options, especially the movies. The things provided in each seat (blanket, pillow, socks, etc) were very generous and nice as well."

Pros: "Overall flight experience was good, but the ground staff need to be more real time responsive and should own responsibility."
Cons: "My baggage is still missing and no one is responding to number presented on the sheet in Chicago, very bad. Please get my baggage to me and be kind to the customers in aftermath of the services."

Pros: "Food"
Cons: "Custumer care"

Cons: "Child screaming for 12 hours straight. No action taken to resolve."

Pros: "Good nice flight feel like you sitting in bussiness class"

Pros: "The crew was helpful and respectful I liked the entertainment and everything the sleeping kit and blankets they provided"
Cons: "I would've liked less condimented food options The plane was delayed for an hour and they didn't acknowledge it or apologize"

Pros: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Cons: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."

Cons: "They didnt provide me Accomodation with the fact that I had more than 12 hours transit"

Pros: "I was upgraded to business class, which was nice."
Cons: "Re food, I had salmon....it was very dry and tasted quite processed. There was no dessert, even in business class."

Cons: "We missed the flight to porto alegre because we went to bali and the flight from asia air delayed 8am. We tried to change the flight in every way, but we could not. We had to buy a new ticket for another company. We are sad and disappointed"

Cons: "movie selection poor."

Pros: "More food option"
Cons: "Upgrade"

Pros: "The entertainment system was top notch and the plane was beautiful. Everything was comfortable and nice."
Cons: "We had a huge delay for security purposes. Which is OK, I am not giving mediocre ratings on that front. But instead because throughout the many, many hours that we were waiting for the plane to be rechecked, we were not offered even water. Throughout the waiting, it was the middle of the night and a lot of the food shops in the airport were not open. The crew knew that we were going to be waiting in the security area for many hours, even peanuts and water bottles would have been welcomed after the six hour delay."

Pros: "The food. The charging spots and latest movies."

Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."

Pros: "Sichuan Chicken was the best airline food i have ever eaten in an airline. it was quite impressive. Might be too spicy for a lot of people but i love it. I would advise that you add "spicy" next to the name for those who can't handle spicy food."
Cons: "Since i was travelling alone, it was asked to change my seat from an aisle seat to a fairly packed seat in the middle of the plane. i did them a favor because a son wanted to sit next to his dad. i really shouldn't have change. the seat was very cramped. like wow, the plane was small. i do not think i would do it again. ever."

Cons: "Some of the crew members are very rude and that really disappointed me."

Pros: "The plane was spacious with great features. The crew was friendly and helpful"

Cons: "Extra bag fees, overly strict and told me I couldn't have any clothes or other items in my computer bag. Charged me $300 since I had clothes in the computer bag. No leg room at all, horrible experience."

Pros: "The staff was extremely polite and accommodating. The entertainment selection was great, with a wide range of movies catering to many cultural backgrounds. Food and snacks were served generously, I never went hungry:)"

Pros: "The food is great and my flight wasn't too crowded."
Cons: "Someone behind me had a nightmare and was kicking my chair violently. It was very scary. No one from the airline checked on him or me."

Pros: "Comfort, leg space, hospitality"
Cons: "Food"

Cons: "seat is uncomfortable for flight from UAE to Thailand"

Pros: "A380 fit out is fantastic. Great seats, lavatories and design touches throughout the cabin. Crew were incredibly personal and professional. The entertainment system was easily the best I've ever used; great and responsive screen, loads of quality content and the best route map/stats program I've come across. Definitely one of my favourite economy flights I've had."

Cons: "Old plane. Restrooms are showing age with misbehaving faucet taps"

Pros: "Seating was comfortable."

Pros: "Friendly staff"
Cons: "The plane was old and the standard was not business class. They ran out of many of the dishes and the food was very poor. The plane was understaffed resulting in poor service. I declined to join the air miles scheme as I shall not be travelling with them again."

Pros: "I loved that I got upgraded to business class! Good food, good movies! Overall awesome."

Pros: "Love bed it! Would recommend to family/friends"

Cons: "The new seats were so uncomfortable, I couldn't sit shoulder to shoulder with the people next to me"

Pros: "Delayed 3 hours"
Cons: "Rude people"

Pros: "Senior flight attendant and pilots were friendly and competent as were the checkin personnel. We also appreciated the fact that the flight was on schedule. Lastly, we were pleasantly surprised with the cleanliness and comfort of coach."
Cons: "No major complaints."

Pros: "Staff was prompt, pleasant and helpful"
Cons: "Delays due to mechanical issues."

Cons: "Even though my wife and I booked our flight together at the same time we were seated apart by the airline for no good reason. In fact we each had alone passengers seated next to each of us."

Pros: "Everything"
Cons: "Nothing"

Cons: "Two months after I booked my AA flight for two passengers, I was told that the flight number for our flight had changed. Little did I know that my wife's seat was moved 10 rows back, even though we originally reserved seats next to each other. Luckily, I noticed this change when I checked in, but I had to shell out and additional $78 just so she could still sit in the original seat I purchased for her! I called AA about this, and they said that she was "reaccommodated". I call that "unaccommodated". They did offer to refund the money, but I won't get it until 10-14 business days later..."

Cons: "Flight was delayed by 4 hours so I missed my connecting flight home for Xmas"

Pros: "Ran"
Cons: "Only eight people and they didn't have enough of some food"

"Flight was delayed."

Pros: "Great crew"

Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."

Pros: "Loved sitting in exit row. So much more room!"

Pros: "Crew was thoughtful."
Cons: "Flight departure delayed due to something about waiting for a travel log."

Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"

Pros: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Cons: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."

Cons: "Food was horrible to Tv screen not working for a long flight it’s not nice"

Pros: "Crew was friendly. Came by for drinks several times."
Cons: "There isn’t free WiFi. This would be a nice accommodation. And having the bread with the meal not be ice cold."

Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."

Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"

Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"

Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."

Pros: "Friendly staff made people feel safe even during turbulence."

Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."

Cons: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."

Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."

Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."

Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."

Pros: "Entertainment selection"
Cons: "Minimal leg room Not allowed to bring bag aboard. Told bins were full even though there was AMPLE Space in the overhead in my row. Onboard crew unhelpful. Baggage intended for carry on got “temporarily” delayed 45 min additional at baggage claim. wait was 1 1/2 hours."

Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."

Pros: "Extra coffee/tea available outside of the standard food times."

Pros: "seat"
Cons: "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."

Pros: "New entertainment system, and variety of selection. Plane cleanliness as condition."
Cons: "Seats are stiff and uncomfortable. Pretzels and only pretzels for snacks."

Cons: "Flight delayed by 35 minutes"

Pros: "What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely."
Cons: "Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate."

Cons: "First flight was cancelled and alternate flight was delayed. USB charging port didn’t work. Very disappointed."

Pros: "Gate agent was very friendly and the flight boarded and departed on schedule"
Cons: "No dislikes about this flight. Everything went well"

Pros: "Clean plane"
Cons: "No food"

Pros: "Video entertainment not working for my whole row."

Pros: "We barely made our connecting flight."
Cons: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."

Pros: "Flight was clean"
Cons: "Staff was rude Poor service by the staff Did not arrive @ our destination in time Missed our flight out from Paris No accommodation by AA staff / no responsibility stating this was a BA itinerary not AA which is ridiculous!!!! WILL NEVER USE AMERICAN AGAIN — I used to advocate friends to use AA — after this experience— never again"

Cons: "Very cold airplane"

Cons: "3 hour delay and much confusion. In and out of aircraft."

Pros: "Priority boardinf"
Cons: "Being forced to pay extra for seating because no other seats available."

Cons: "Cero entretaintment"

Cons: "Delayed 3 hrs and then sat on runway upon arrival at ohare. I was forced to check my rollerboard even though I've fit it perfectly in the overhead compartment just yesterday on my previous flight (also American airline)."

Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."

Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"

Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."