Pros: "FOOD"
Cons: "MORE water"
Cons: "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
Pros: "Nothing"
Cons: "Everything"
Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Cons: "Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price."
Pros: "Food was good."
Cons: "The seats were too narrow."
Pros: "Very attentive to needs of Passengers"
Cons: "Food is just satisfactory"
Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
Pros: "Courteous staff, meal served on a 2 hr flight"
Cons: "Overhead movie was only in Chinese with no headphones distributed. Boarding passes have to be claimed in Guangzhou from a previous flight."
Pros: "Arrived safely"
Cons: "Food was horrible. Staff was so unfriendly. Seats were uncomfortable"
Cons: "No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual."
Pros: "Service and crew were great, they made the 14 hr flight as enjoyable as possible for such a long trip"
Pros: "Ontime departure"
Cons: "Nothing special. Entertainment system was intermittently working requiring reveal reboot. Food just average or perhaps slightly below. Customer service was fair but not to the caliber of other Asian airlines (e.g., Cathay Pacific)"
Pros: "Nice crew"
Cons: "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
Pros: "Usually in Economy plus seating I expect extra legroom but this was definitely closer to a business-class experience with a foot rest that popped out and lots of extra space. A really nice flight!"
Pros: "Professional cabin crew."
Cons: "Boarding was chaotic and not properly handled to separate Premium passengers from rest of passengers. Was made to check my small bag when others were able to carry on more than two bags and heavier ones. Food was mediocre."
Pros: "Guangzhou airport crew Helped us to change domestic flight Guangzhou-wuhan to international flight Guangzhou-wuhan-San Francisco so we can come back to SF on our schedule. My son lost his homework folder in the aircraft. A crew called me back to let me know he could not find it."
Cons: "Guangzhou to Wuhan flight was changed to afternoon without notifying us so we could not connect the flight to San Francisco. I did not know Guangzhou to Wuhan was domestic flight and needed to check out luggages and check in luggages in Wuhan until we arrived in Guangzhou airport. We were lucky we could change to international flight Guangzhou-Wuhan-San francisco. Otherwise we could not come back on time. It's horrible. The ticket did not state we need to check in/ check out luggages twice and guangzhou-Wuhan is domestic flight which always changes schedule without notice. We won't buy this type of flight anymore."
Pros: "Was able to sleep across the whole row at the very back of the plane"
Pros: "The flight service was excellent and very attentive."
Cons: "I don’t eat airline food but if the quality of the food in the economy section got better, I might try eating it."
Pros: "flights were on time though luggage my be delayed, itwas handled very well."
Cons: "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
Pros: "Pretty empty flight so extra room on board"
Cons: "Security regulations unclear and not well explained"
Pros: "The food is good"
Cons: "The air-con is too cold and the staff said there were no blankets left"
Pros: "Accommodation was awesome. I enjoyed on and off board a lot. Will travel with China Southern again in future."
Pros: "The in flight entertainment was good, great selections and helped to pass the time."
Cons: "The seats in economy are alright, but my seat wouldn't stay reclined all the way."
Pros: "Southern Airlines, from check-in to Luggage Pick-up were very courteous and attentive. The air-fare was very affordable, and the food service was good. All the way around, I was impressed."
Cons: "Going thru customs, security and immigration for the third time in Wuhan. The first check was in Thailand, second check was in Guangzhou. Not sure why they are always checking you out and in. Must be some bizarre Chinese regulation."
Pros: "Can't beat the price and the itinerary was great. Plane was on time, crew was very helpful and I thought the legroom was above average (especially for a 6 foot American traveling in Asia!)."
Cons: "No personal movie selection, but it was a short flight so the kids didn't mind"
Pros: "Crew was friendly and helpful at all times."
Cons: "only 1 movie plays on all screens, no choices or options."
Cons: "Boarding was interesting."
Pros: "Best airline I've been on in a while"
Cons: "Communication on why the plan left."
Pros: "Seating was comfortable with ample leg room in economy. They were very efficient and quickly boarded the plane."
Cons: "The in-flight entertainment system on this flight was the overhead tv screens which I have difficulty seeing. They played a long movie which was then cut off 30 minutes before landing and it still had nearly 50 minutes remaining in the movie. Not sure why they would play a movie that can't be seen fully during the flight or that they couldn't let it play longer. This airline is notorious for excessively early preparation for landing."
Pros: "The only positive thing was that the flight was on time."
Cons: "Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew."
Pros: "Very few or none options for none red meat eaters."
Cons: "Food"
Pros: "Would be nice to be able to charge phone."
Pros: "The crew was very pleasant and the plane was very clean."
Cons: "The handset to control the TV and movie entertainment was very difficult to control. My wife's hands had stopped working at one point."
Pros: "Not a big fan of most of the Chinese airlines, but CZ is really quite decent. They are usually on time and things tend to work out. No complaints on this flight."
Cons: "Food, English skills of the crew, unruly behavior of some of the passengers not controlled by the crew. Nothing that was unexpected"
Pros: "The crew were nice but that is all there was to it."
Cons: "The food wasn't good, they boarded much earlier than it said on the boarding pass and then rushed people to get in, the seats are very small and the plane is obviously old. No personal screen."
Pros: "This was my first time using the China southern airline and it was better than I was expecting. The food was good, and the I was kind of surprised that they have so many movies. I usually prefer to sleep because of lack of entertainment but this time I watched 4 movies on the way to SFO. I had a layover in China for 14 hours and I thought I was gonna stay in the airport but they arranged me a free hotel. They didn't mention in the email but I could rest well and they even had a shuttle bus to the airport in the morning. It was a great experience."
Cons: "In my opinion, they should smile more when they talk. It might be because I don't understand the language but they looked pretty scary to me. I just felt that way. But not all of the crews are like that."
Pros: "new plane"
Cons: "plane departure delayed over 1 hr plane had minimal toilet, the slow food service, blocked bathroom access"
Pros: "Wide selection of movies and other entertainment."
Cons: "Leg room cramped for tall (6 ft 2 in) person on an 11 hour flight."
Pros: "Very good for this flight. i will be use this service by next time. and thank you very much for KAYAK ."
Pros: "The planes are new."
Cons: "They don't allow cell phone use in airplane mode at anytime during the flight. China has a law against cellphone use on planes and they enforce it in international airspace and over other countries's airspace as well. This is a violation of passengers' rights."
Pros: "I am trying to think of something positive to say but nothing is coming to mind."
Cons: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Cons: "They kept one of our luggages back in China... 'Security' reasons. They took my shells I picked from the beach. Who does that???!"
Pros: "Lay flat seat in bus. Class. Laege lavatory."
Cons: "Food so so. No bourbon, small glasses small pours of 3-4 oz."
Cons: "Crew was very rude. They spoke in Chinese even when I was speaking to them in English. My two luggages were left in China and was delivered to me two days later. No voucher was offered."
Pros: "In fact I shall use the same route this coming August 28-Sep 2, 2016."