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Crew is polite, but artificially polite. You can see and feel it. Food could be better.

Business Class window seat on my Shanghai to Venice route was broken and could not be converted into a bed which has to switch to a narrow aisle seat instead

This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.

I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.

2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.

Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.

Lost Baggage - very frustrated…learned that bag was never put on plane.

Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.

Gatwick London-Shanghai -Bangkok.. Would have liked entertainment screens, but I know these planes are not that new. Cheap flights at the time of booking, Emirates wanted double so you get what you paid for. I would fly again with them, but if Emirates was the same price I would go with them.

Multiple delays, with no explanation. Caused us to almost miss our connector. The airline made no effort when we arrived in Shanghai to help us make it to our next flight with the same airline.