C$ 739 Find Cheap Flights to Borneo

American Airlines Business Class does not meet the standard it should when compared with Japan Airlines, Qatar Airways, or Air France. The flight attendants often appear disengaged and fatigued, with forced smiles, noticeable attitude, and occasional rudeness. Food options are subpar, the overall ambiance feels cheap and outdated, and the cabin design reflects a past era rather than current premium expectations. Lastly, the aircraft itself felt old and uncomfortable. Overall, the experience is not competitive with what peer airlines are offering today.

The flights were on time and the cabin crew were very nice. The only downside was that the food was not good.

Our flight was delayed by one hour. Luckily, we were still able to make our connection. This flight is really an Alaska Airlines flight and not the same excellent service and comfort as Japan Airlines.

I wouldn’t know, I tried to contact you days before to reschedule my flight back to Okinawa but you left me on hold for 2 hours. I tried calling multiple times and not once did you pick up. I had to spend 2000 dollars on a one way ticket back to Okinawa because I couldn’t get ahold of you guys to change my flight.

Check in procedure is harder than with other airlines, infotainment system is outdated

Checking in as an international flyer is a bit tedious

I liked- timely took the take off I disliked- food for ANML was not served even after request, ASVML was really bad, the cleanliness of seats were not up to satisfactory level and I had to use my own sanitizer. Even basic sanitizer packs were not served, cabin crew could be more friendly as I noticed their behavior against other fellow passangers who were not speaking English well.

It was okay, short flight so nothing much to comment.

The crew was nice, the food could be better, and at least 2 bathroom stalls were out of service.

The crew was attentive and provided everything I needed. The food in business class was excellent.