C$ 541 Find Cheap Flights to Borneo

Good pilot and crew. No food or beverage on this flight Entertainment is via own device thru plane's wifi.

Our flight was delayed by one hour. Luckily, we were still able to make our connection. This flight is really an Alaska Airlines flight and not the same excellent service and comfort as Japan Airlines.

I wouldn’t know, I tried to contact you days before to reschedule my flight back to Okinawa but you left me on hold for 2 hours. I tried calling multiple times and not once did you pick up. I had to spend 2000 dollars on a one way ticket back to Okinawa because I couldn’t get ahold of you guys to change my flight.

Underpricer is a terrible third party service that couldn’t change three letters on my boarding pass in time to make a flight. It cost me tons of money to have to buy a new ticket with JAL. I’m extremely let down with Kayak using such a sketchy company with horrific customer service.

Check in procedure is harder than with other airlines, infotainment system is outdated

Checking in as an international flyer is a bit tedious

I liked- timely took the take off I disliked- food for ANML was not served even after request, ASVML was really bad, the cleanliness of seats were not up to satisfactory level and I had to use my own sanitizer. Even basic sanitizer packs were not served, cabin crew could be more friendly as I noticed their behavior against other fellow passangers who were not speaking English well.

It was okay, short flight so nothing much to comment.

The crew was nice, the food could be better, and at least 2 bathroom stalls were out of service.

The crew was attentive and provided everything I needed. The food in business class was excellent.