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Extremely poor at handling baggage. I had oversized golf bag and JAL would not recheck in Boston. Had to haul by myself to Jet Blue. Both JAL and Jet Blue claimed I had overweight bag. Had to adjust baggage several times. Will avoid JAL in future and I always avoid Jet Blue when I can. QATAR always superior.

Flight from New Delhi to Tokyo was mediocre. The seats were not of business class as we are used to. They were not wide enough. On the other hand the seats on the flight from Tokyo to San Francisco were excellent every thing were great except the food. Tokyo business lounge was excellent. The whole experience was great except the food on the plane. Will still fly JAL.

The flight attendants were excellent as usual however the meal wasn’t the usual good quality. There is cooked rice was mushy.

This portion of the trip from HCMC to Dallas was operated by American Airline. Unfortunately they are 2 steps below JAL in overall quality. Regardless, AAStill got me where I needed to go on time.

This flight was leg 2 of 2 leg journey. The staff at baggage re-drop in Tokyo were fabulous. Once at gate when time to board, had to take standing room bus to the tarmac to board. Did not like getting out to plane and having to wait 5 minutes until they opened bus door.

Checked baggage process is confusing and time consuming especially when checking oversized bags. Very slow agents didn't help.

Website from the 1990s, super frustrating customer support, inflight experience merely OK - more like United than e.g. Emirates

The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.

The team members are extremely attentive to make sure you have the best experience.

Could had been better if they include in their menu some western food.