C$ 1,227 Find cheap flights to Kota Kinabalu

Checking in was hard because we had to enter our middle name with our first name and wasn’t told to. The representative from underpricer investigated it and called me back. We were very appreciative for him.

Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.

Minimal legroom. Most passengers are respectful and don't recline. Outrageous long walk from Terminal One to Terminal Three.

Good, not excellent. We’re not informed about mattress pads in business class. My partner ordered food and didn’t get it

bag dropped took over an hour. there was only one agent behind the counter. Definitely need improvements on food! crews were very pleasant n helpful

The self-baggage at Narita provided by JAL only worked for half my baggage, but the staff present at the counter were very quick to provide assistance. When I arrived in Vancouver, after waiting for ~25 minutes at the baggage carousel, a staff member with a JAL badge quite rudely came up and told me that there was no more baggage coming to the carousel, and I should double check that the baggage that wasn't mine, just in-case my baggage had somehow changed into a different one. After ~3-5 minutes more baggage came out onto the carousel, which included mine.

everything was great except for the plane itself looking worn out.

Service is excellent - crew all so respectful and friendly. Airline comfortable - lots of legroom even in economy. Food was great even came with ice cream!

It was a quick and comfortable flight. There was no entertainment or food so I gave them poor marks. I wasn’t really expecting either so wish there was a NA option. Great flight with more leg room than my longer, overseas seating!

The flight attendant were great. But the plane felt old and incredibly outdated. The seat in business class was old and not much padding left. The walls were filthy from years of use.