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Pros: "33" seats"
Cons: "nothing"

Pros: "Crew was very polite. Great food and service."

Pros: "Crew and service were outstanding!"
Cons: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."

Pros: "Happy crew."
Cons: "more selection of hollywood movies"

Pros: "Everything. I always enjoy my flights with JAL."

Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."

Pros: "Yes."

Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."

Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."

Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."

Cons: "Air on the plane was stuffy"

Pros: "was not able to board and was checked in 4 hours in advance"

Pros: "Politeness."

Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."

Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."

Pros: "none"
Cons: "very poor communication of information"

Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"

Pros: "New plane, excellent service both on the ground and air. Above average food."

Pros: "Good space between seats. Cleanest of the restroom. Nice crew service"

Pros: "Very family friendly. Good entertainment system."

Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."

Pros: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Cons: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."

Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."

Cons: "I wasn't able to pre-select my seat."

Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."

Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"

Pros: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Cons: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."

Pros: "Excellent flight and wonderful service!"

Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."

Pros: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"

Cons: "Airplan so old and ac not work super hot."

Pros: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Cons: "Aisle seats not very private, remote control not intuitive to use"

Cons: "服务态度非常好"

Pros: "best comfy seat! best food best service! I will use japan airline again!"
Cons: "nothing"

Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."

Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."

Pros: "on time and excellent service"
Cons: "a bumpy ride compared to our flight from NY to Japan"

Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."

Pros: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
Cons: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"

Pros: "Food was pretty good."
Cons: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."

Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."

Pros: "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
Cons: "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."

Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."

Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."

Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."

Cons: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."

Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."

Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."

Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "None"

Pros: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Cons: "Everything was perfect"

Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"

Pros: "The crew was very friendly and helpful."
Cons: "I am unable to eat dairy products so I choose the vegetarian meal thinking that would be my best option however it had cheese and butter in the food so I couldn't eat most of what was served."

Pros: "Cordial crew"

Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."

Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"

Cons: "More legroom, but what do I expect in economy?"

Pros: "Great food, and lots of leg room in economy. The flights were on time."

Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."

Cons: "The food"

Pros: "They staffs were very friendly"

Pros: "Bathroom and food good. Boarding was fast. And so was disembarking."

Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."

Pros: "Proactive, Organized staff."

Cons: "rude people. yelling to passengers"

Pros: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
Cons: "Shanghai immigration is slow."

Pros: "Everything was great. Well organized and efficient. Great prices!"
Cons: "Nothing. Everything was perfect!"

Pros: "Great friendly and efficient service! Very lovely hostesses"

Pros: "Food not bad"
Cons: "Boarding"

Cons: "When offering drinks, the steward didn't give passengers enough time to make their selection. Offerred snack in the dark when most people were asleep. Understand that the attendants are trying to carry their tasks in a specific time frame but there must be a better way to serve your customers, such as announcing that snack can be brought to you upon your request."

Pros: "Nothing ."
Cons: "Poor service ."

Pros: "Good flight"

Pros: "Everything from boarding to entertaiment."

Pros: "The vegan meals were tasty."
Cons: "Not enough leg room. Seating not wide enough."

Pros: "None"
Cons: "Serving are very poorly"

Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."

Pros: "Nothing to like about."

Pros: "Complimentary upgrade based on being star Alliance gold. Thank you"

Pros: "Flight was good especially since I know I'm flying I can't really expect much and I'm not a picky person."

Pros: "WiFi in flight is very useful for me long flight. Staffs every helpful at my requested."

Pros: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."

Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."

Cons: "The seats were too close to the rows in front and back."

Cons: "Food just okay."

Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."

Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"

Pros: "The staff are nice..."
Cons: "Pork was the only option in that flight."

Pros: "On time flight. Good food. Friendly staff."
Cons: "Nothing"

Pros: "The flight and ground crew were all very nice. They are very professional AND nice. The amenities in the plane even in economy is great! Thanks for the toothbrush you provided!!! The food was great as well. My vegetarian kids loved the food! And I love the Sanrio theme!!! Brings back my childhood!"
Cons: "----"

Pros: "Good flight attendants"
Cons: "Nothing"

Pros: "Food was ok and crews were great. It was a two hour flight and I didn't notice we we're about to land. Hahaha"
Cons: "Well, the long hour flights have a better movie selection. Hopefully, that will also be the same with short hour flights."

Pros: "evrything was great, the food, the crews, the plane was soooo good. I mean erything was really great"

Pros: "Fast check in"
Cons: "Could not accommodate last minute request for vegetarian meal"

Pros: "Seat, service and food were excellent"
Cons: "No negatives on this flight"

Pros: "The whole experience was nice. The flight was very well attended."
Cons: "Space in our section. Everything"

Pros: "Nice airplane! Loved the movie selections and the meals. Exceptional service!"

Pros: "We were very pleased with the seating for our long-haul flight. Male 6'2"/230lbs and I had plenty of room to stretch out. Entertainment options were great (plenty of free TV, movies, games in the in-headrest system) as well as reasonably priced WiFi ($21.95 USD for 24 hours, which continues across multiple flights - downside is it's one login at a time, pricey if you have multi users). Food was hit or miss. Generally there was enough of it, but leaned toward Asian-style, which is not always appetizing to western palates (ex: seafood in tomato gelatin). Western options were generally available."
Cons: "The crew never went through to pick up garbage - only collecting the food trays once after meals. Had to chase them down to get rid of cups, napkins, etc. Cabin was a bit warm for my liking. Food (see pros)."

Pros: "Entertainment was great, very attentive crew, good washroom, arrived on time."
Cons: "Food wasn't great."

Pros: "Great food. New airplane with better humidity to keep your skin from getting too dry."
Cons: "Nothing."

Pros: "Eva flight was fine."
Cons: "Dealing with kayak was a nightmare. After kayak cancelling the entire flight because my husband was to sick to make his departure flight to Bali, they cancelled his return. Kayak would not release his seats so we could not rebook, Eva said they couldn't rebook until kayak released. He did have to take another airline to Bali. After 7 days they finally released seats. After talking with them approx 8 hrs. Will never use kayak again."

Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."

Cons: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."

Pros: "Good meals and services with beverages"
Cons: "None"

Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"

Pros: "the team helpful"
Cons: "nothing"

Pros: "Family emergency, changed flifgts home, we were treated very well, under the circumstances"

Pros: "Needs wifi"

Pros: "I had wheel chair service for transit"
Cons: "Layover time was not enough. I got 1 hour or so for transit. Ridiculous short"

Pros: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Cons: "I didn't like the amount and selection of food."

Pros: "Are they ever friendly? Concerned about their customers? It's unreal how indifferent they are to your time and comfort!"

Cons: "delayed takeoff"

Pros: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Cons: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."

Pros: "I arrived safely with my children"
Cons: "No snacks"

Pros: "Nothing"
Cons: "Everything"

Pros: "No snacks with drinks"

Cons: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Cons: "Plane delay due to passenger on cell phone before takeoff"

Pros: "very pleasant"
Cons: "nothing really"

Pros: "That there were no delays."

Pros: "The crew was especially friendly and helpful."

Pros: "Very fast."

Cons: "The screen was not responding well"

Pros: "wonderful plane"
Cons: "NO WIFI!!!"

Cons: "Not even chips"

Cons: "So uncomfortable"

Pros: "Reliable. Easy to board. On time!"

Cons: "They overbooked. Almost didnt get one"

Pros: "Service was poor. Attitude was less than enthusiastic."

Cons: "Waiting for an hour on Tarmac upon arrival in LA"

Cons: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"

Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."

Pros: "Extra care for passengers"
Cons: "Nothing"

Pros: "Nothing"
Cons: "They lost my luggage!!!"

Pros: "The pilot set an expectation of an early arrival (30 min) that was not met."

Cons: "In order to make more money, Air Canada purposefully sits couples, families etc. who book together separately, in order to try to get them to buy upgraded seats together."

Pros: "great seats much roomier than other airlines"

Pros: "Upgraded unexpectedly"

Cons: "Got delayed for almost 2 hours. Unacceptable"

Pros: "Movies"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."

Pros: "On time. Clean. Efficient"

Pros: "Fast and easy check in"

Pros: "Comfortable plane!"

Pros: "The person we sat next to. And the great flying of the pilots."
Cons: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"

Cons: "Air Canada is terrible"

Pros: "Loved the airplane! Seats better, window auto shading was wonderful, I felt more rested after landing."

Pros: "All"
Cons: "Nothing"

Cons: "Time it took to board"

Pros: "Nothing"
Cons: "Because they had horrible service"

Pros: "Not much"
Cons: "Cramped old plane loud and noisy. But it got me where i needed to be."

Pros: "Great"

Cons: "As far as I could tell my son, Damon Barksdale booked this flight through Just Fly. He was killed June 2 in a car accident. I canceled this flight about july 2zIt has been painful and emotionally frustrating to be reminded so many times about his final trip which was to China."

Pros: "Great flighy"

Cons: "My luggage was left behind in China. It's been 3 days and I'm sti waiting"

Pros: "Aircraft , oraganized, accomdating and the service was just unexpected."
Cons: "Better choice of movies on a 13 hrs flight considering passenger were 90% south Asian background."

Cons: "Wine ran out at the first meal - they only had 5 red and 5 white for the whole plane for a 13 hour flight. No hard alcohol at all so I couldn’t have my G&T to help with sleep. The food was definitely not anything special - the chicken and potatoes was potatoes with sauce and one nibble of chicken."

Pros: "Crew very friendly."
Cons: "There was no place for me to enter in dietary restrictions to get a special meal, so they were not prepared for a meal I could eat."

Pros: "Great connections via CAN to KTM. Comfortable seats, good food, great service. A real value. Highly recommended."
Cons: "All in all, I am very pleased. Will definitely be back!"

Cons: "N/a"

Cons: "Nothing"

Cons: "Darkening of the windows so early. Beautiful views were missed."

Pros: "Crew seemed nice, helpful"
Cons: "It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight."

Pros: "window control"
Cons: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."

Pros: "Long haul 15 hour flight"

Pros: "Clean aircraft. I ordered LFML and will again. Well done. Inflight staff was efficient but not friendly."
Cons: "The 737-800 seats are a bit tight in economy."

Pros: "I slept the entire flight so I considered this flight a success!"
Cons: "I packed snacks to eat on the flight because I had flown with this airline twice before and they had terrible food so I wanted to be better prepared."

Pros: "The flights Ending!"
Cons: "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."

Pros: "Everything on time amd friendly helpful staff. The food was not bad and the sandwiches and drinks in between were good and plentiful. As well there was alot of entertainment options. My bag didn't make it on my flight, but this was due to a tight connection and it arrived on the next flight."
Cons: "Immigration at Guangzhou airport was too time consuming for a 24 hour layover. The airline was convienent and cheap- but if it loses the convienence by delaying passangers with cumbersome visa procedures, I at least will transit through another country and not use China Southern."

Pros: "Pleasant staff. Comfortable bed and blanket"
Cons: "Very dated movie selection. Limited alcohol."

Pros: "The space"
Cons: "The time in the plane because of delays for take off"

Pros: "Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble."
Cons: "Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful."

Cons: "The food was awful. I felt sick after eating it and still feel sick after many hours. Being on a 15 hour flight we don't have much choice but to eat some of it"

Cons: "The bus took so far us to get security check. The whole layover time wasted in that. No time to rest after 13.30 hour flight from Vancouver."

Pros: "Get the exit row seat. Unlimited legroom! Can't go wrong with that."
Cons: "Nothing. Literally nothing. Will definitely fly again if Mainland China is one of my stops."

Pros: "Everything was mediocre at best"
Cons: "China southern line and its base Guangzhou airport is notorious for delays. I had 18 and 23 hour delay so for each of my legs of my return flight. Of course connection flights were missed and the multi-step reassignment was time and labor intensive."

Pros: "I have been customer of this company for one year. The service is heart-warming. Thank you."
Cons: "If there is anything I can complain, neither zhajiangmian nor xuecai appeals to my taste."

Pros: "Nice service! Provides customers many varieties thing."

Pros: "I had never flown China Southern and the 777 flight from JFK to CAN was very nice. Business class seats were some of the most comfortable I have been in."
Cons: "No complaints about anything."

Pros: "Solid meal, regular beverage service"
Cons: "No use of cell phones, even in airplane mode. Then, they don't allow entertainment units of exit rows to be out."

Pros: "It was emty"
Cons: "No commoditys, choice of films"

Pros: "Not much to like after being delayed."
Cons: "Both my flights were delayed. In the end arrived at my destination at 3:30 am when I was originally scheduled to arrive at midnight."

Cons: "The food was very Chinese which makes sense it just wasn't to my taste."

Cons: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."

Pros: "Windows"
Cons: "No travel kit available for passengers"

Cons: "They lost my baggage and changed boarding times without notifying me."

Cons: "Worst experience with the airline, but personal interactions were decent. The airline changed their flight times and subsequently changed our seating arrangements. They were impossible to get ahold of, and it took an international call to be told we would be charged more to change our seats back. Once we were at the gate, it was easier to speak directly with the agent."

Pros: "Help And pleasant staff"
Cons: "Poor quality entertainment screen"

Pros: "Southern Airlines, from check-in to Luggage Pick-up were very courteous and attentive. The air-fare was very affordable, and the food service was good. All the way around, I was impressed."

Pros: "Complementary free acamodation"
Cons: "Really unconfortable"

Cons: "Going thru customs, security and immigration for the third time in Wuhan. The first check was in Thailand, second check was in Guangzhou. Not sure why they are always checking you out and in. Must be some bizarre Chinese regulation."

Pros: "Crew was very nice. Super helpful to have a hotel for layover - thank you!"
Cons: "Seats were hard with little room."

Cons: "Flight was 40 minutes late... and the seats are very hard!"

Cons: "on the return flight the headphone female jack doesnt connect well so the sound is terrible. i had to use my earphone but the sound only one side. the food is not as good the depart flight"

Pros: "Efficient crew."
Cons: "Chaos at gate. Use English for announcements as well. Delays."

Pros: "The crew was perfectly attentive. I hope to fly with you all again!!"

Pros: "The food was actually alright, comped hotel was nice"
Cons: "No way to choose seats online. Boarding was a lesson in insanity that looked like a wwf cage match. Plane finally boarded 2 hours late with no info made available concerning connecting flights. Tried to get help with connections during flight, was ignored at least three times by different staff (maybe because of language difficulties) before finally forcing the issue with a steward who WAS VERY helpful. It was as though everybody was afraid of helping. Finally made it to China where we were told that our flight was gone. We were given a nice hotel, but told to come back two hours early for our next flight at 6:30 am. Got up at 3 am to catch 3:50 shuttle, and got to gate at suggested time only to find that the flight was delayed and had been delayed for three days. Finally left at 9:30 and had a good flight to Delhi."

Pros: "would do it again."
Cons: "some food a bit dodgy but otherwise OK."

Cons: "poor service.i had a fever and they did not provide me with a simple medication like asprin"

Pros: "Courtesy from flight attendant"
Cons: "Food. Could have been better."

Pros: "Nothing"
Cons: "Kinda rude flight atendants, poor food and warm beer And no alchoohol,"

Pros: "Okay, short flight."

Pros: "Economy seats were actually pretty comfortable and the staff was very attentive."
Cons: "The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better."

Pros: "I liked getting to my destination safely."
Cons: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"

Pros: "Flight seat"
Cons: "Food service"

Cons: "The flight was delayed for hours, ridiculous. Do better. No excuses."

Pros: "cabin crew continued to smile despite conditions"
Cons: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."

Pros: "NA"
Cons: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."

Pros: "New plane. And now online check-in is now available"
Cons: "Looks like they missed a snack in between."

Pros: "new airplane"
Cons: "wish they had online check-in service in Los Angeles."

Pros: "Crew was very friendly"
Cons: "Food was not great"

Cons: "No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite."

Pros: "people very nice"
Cons: "food can hv been better"

Cons: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."

Pros: "Crew is so polite!"
Cons: "No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static)."

Pros: "The crew and the food."
Cons: "On time"

Pros: "The crew was good. The flight was quick and direct."
Cons: "So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had..."

Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. Will be making an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. The sichuan airlines help desk just ignored me when i approached them with the missed flight document (in chinese) .Terrible! I had to book a hotel and another flight out of my own pocket for the airlines mistake."

Pros: "The staff in yangon were extremely helpful and understood my situation. However they were unable to do anything to rectify the issue."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. I will make an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. Still nothing could be done."

Pros: "The direct flight is great! Especially traveling with kids."
Cons: "The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that."

Pros: "Good cabin staff."
Cons: "A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path."

Cons: "Very friendly crew members."

Pros: "The flight was smooth and the service personnel was nice and professional."

Pros: "The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early."
Cons: "The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals."

Pros: "gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus."
Cons: "Cannot select seat prior to flight."

Pros: "Plane departed on time. There was food service and 2 beverage services."
Cons: "long wait to get to our destination gate."

Pros: "Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages."

Cons: "Delayed. Bad food. No entertainment."

Pros: "Food was excellent. Crew was helpful and friendly."
Cons: "Plane seats were small -- but as expected to be honest with you."

Pros: "The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language."
Cons: "The plane was a bit old and the seats too close together. But it was clean and tidy."

Cons: "It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel."

Cons: "My bags never arrived and haven't been found to date"

Cons: "The booking itinerary did not specify that there would be a layover in Jinan. Even though there was, it would have made more sense to allow the continuing passengers to stay on the plane rather than forcing everyone to go through customs at this point."

Cons: "Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time."

Pros: "The flight attendants were really nice and the food was surprisingly good!"
Cons: "The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!"

Pros: "Nothing. Absolutely nothing, it was completely horrible!!!"
Cons: "Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of."

Cons: "We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei."

Pros: "The flight attendants were very nice."
Cons: "The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs."

Pros: "Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional"

Pros: "Great air crew"
Cons: "Cramped seating. Poor cabin air flow"

Cons: "When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one."

Pros: "Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa."

Pros: "Great experience. Prompt service and polite staff all around. Nicest flight in China so far."

Cons: "Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing."

Cons: "Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper."

Cons: "The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel."

Cons: "no vip room"

Cons: "Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled."

Pros: "timeliness of boarding polite and helpful crew"

Pros: "Nothing"
Cons: "We had to get off to go through immigration"

Pros: "Crew was efficient and friendly. Boarding was quick and painless. They served lunch that was fairly good standard food. For a specialty Chinese airline the English was quite good and entertainment choices were varied enough with English (foreign) movies and shows. Subtitles were available as well. The aircraft itself was clean and comfortable."
Cons: "Entertainment was a little lacking due to it being a Chinese specialty flight but there were enough shows and movies in English it wasn't a huge issue. The shows/movies were maybe a little of the not popular sort but, again, they were entertaining."

Pros: "I thought service was outstanding and efficient .... like they passed out a box of food with water.....rverybody got one .... fast and efficient"
Cons: "N/a"