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Pros: On time quick easy boarding. Decent plane and reasonable cost

Cons: 30 minute wait to retrieve baggage

Pros: The crew members are excellent.

Cons: The food options and the took off time.

Pros: None.

Cons: The worse airport of my 22 years experience. Almost everyone there have no english. Unprofessional and kind of disrespectful. The worse of all is too many documents processing. Taking atleast 15 minutes to be cleared just 1. 1h 45 minutes to finish everything. Wuhan haha next time free flight i will not bother. Ohh 1 more thing. They use the Communist system in the international airport

Pros: The plane is quite comfortable and took off on time.

Cons: The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication.

Cons: Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

Pros: Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Cons: Choice of music and movies very limited, and those vy average quality. Food vy average.

Pros: Nothing, it was extremely annoying.

Cons: Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

Pros: The dinner and lunch service was weird as missing components of the both services came when we were finished eating .. Breakfast was much better

Pros: The flight was smooth and a lot shorter. The staff were great.

Cons: Nothing to not like !

Pros: I like that china eastern upgraded their planes and they have individual entertainment in each seat. I like that the plane is newer and clean and nice crew

Cons: The food is gross and needs to be freshened up but i like that they do feed you a lot

Pros: The flight was fairly smooth. There was a good selection of movies.

Cons: Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay.

Pros: Great food

Cons: Staff were nice but not friendly. Poor entertainment choices. Chairs were average comfort, could have been better. Worst part was that in a fourteen hour flight they only des us twice. First time I’ve gotten off an international flight hungry. And very limited wine. Only available once or twice during the flight

Pros: Service was good.

Pros: the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure

Cons: the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean

Pros: Number of crew and attentiveness; meal service on a short flight and efficiency in delivery

Cons: Mass boarding rather than by section

Pros: Plane was new and service was good!

Cons: For a 15 hour flight, they gave us lunch after 2 hours into takeoff and then dinner only 2 hours before landing. Portions were small too. The snack only consisted of about 10 pieces of popcorn. Next time I'll know to bring my own food for sustenance. No water offered either

Cons: Actually two flights: Vancouver to HK was sardine class - really, really tight. Entertainment system was an iPad - ok, I guess, and at least it worked until you had to return it as landing commenced. Food was not good, though it had a few bits that were good. Service was quite good. Landing: bounced really high, though weather was good and the craft had flown really smoothly up to then.

Cons: It’s a long flight, the chair cannot even be adjusted, which is unbelievable ~ never took aircraft like this before. Hope it can be improved.

Cons: I lost my connection flight to Hong Kong because aa have a delayed of 8 hours

Pros: None

Cons: I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!

Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Cons: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Cons: My bags never arrived and haven't been found to date

Pros: The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early.

Cons: The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals.

Pros: Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages.

Pros: gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus.

Cons: Cannot select seat prior to flight.

Cons: I had to cancel my fight because my name did not perfectly match my passport. I got no refund and had to pay for a new flight.

Pros: Everything in regards to Hainan.

Cons: I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.

Pros: flight crew is pleasant. cabin and toilets are clean.

Cons: I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV

Cons: The flight attendants could be more friendly and more eye contact.

Pros: Crew was friendly

Cons: Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused.

Pros: Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?

Cons: Ask me 1 time

Cons: Baggage claim took over an hour. Wasted so much time.

Pros: on time

Cons: n/a

Cons: Plane was delayed 90 minutes due to late crew. Plane was very old, only outside bins held carryons.

Pros: It is good to be able to go straight to Paris without connecting.

Cons: Boarding was a bit slow.

Cons: plane was a bit old. tiny tv screen

Cons: The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high.

Pros: Boarding, service, staff attitudes, on time and deplaning

Cons: Didn't appreciate gate change at last minute. Got to gate change only to hear announcement that it had been changed back to the gate we just landed at, with no time to grab something to eat. Then to find out we were delayed do to mechanical failure. Which still left us no time to grab something besides a bag of chips because there was nothing but mostly bars in that terminal.

Cons: Wi-Fi, as usual, was not working. Plus, there were no screens in the seat, so passengers have to rely on their own smartphones/tablets/magazines/books to keep entertained.

Pros: Love this direct flight! So nice!

Pros: Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Cons: Choice of music and movies very limited, and those vy average quality. Food vy average.

Pros: Flew from Vancouver to Qingdao and despite my concerns after reading earlier reviews, the flight was great! The seat was comfortable and reclined enough that you could actually sleep. I think I was one of very few non-Chinese passengers on board and there was a bit of a language barrier, but the staff was super friendly and accomodating.

Cons: I ended up with a middle seat, but the seat was comfortable and roomier than normal, so it wasn't so bad.

Pros: Nothing, it was extremely annoying.

Cons: Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

Pros: Number of crew and attentiveness; meal service on a short flight and efficiency in delivery

Cons: Mass boarding rather than by section

Pros: Good food, relatively comfortable for a 13 hour flight

Cons: The entertainment system was modern, but not that many good, English-language movie or TV options. I found it difficult to get wine and black tea (they served green) - both of which are essentials for a long-haul flight. Flight was a little late. The security lines for transfers at the Beijing airport is a complete mess, which was the most stressful part of the trip.

Pros: I have requested refund my money but still pending

Cons: Air China practices very democratic way (in a bad eay) of boarding the plane, without distinguishing the 1st class, busineas class, and Star Alliance members from the rest of the passengers. The food is abit overly simple, in spite of the short flight - a sendwich wrapped in an alu-foil... And it was crazy cold in the cabin.

Pros: The dinner and lunch service was weird as missing components of the both services came when we were finished eating .. Breakfast was much better

Pros: The flights were on time and the staff were very helpful with everyone’s needs.

Pros: The flight was fairly smooth. There was a good selection of movies.

Cons: Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay.

Pros: It was just a normal flight nothing weird.

Cons: Not much room for a 13 hour flight.

Pros: Nothing, it was extremely annoying.

Cons: Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

Pros: Flew from Vancouver to Qingdao and despite my concerns after reading earlier reviews, the flight was great! The seat was comfortable and reclined enough that you could actually sleep. I think I was one of very few non-Chinese passengers on board and there was a bit of a language barrier, but the staff was super friendly and accomodating.

Cons: I ended up with a middle seat, but the seat was comfortable and roomier than normal, so it wasn't so bad.

Pros: Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Cons: Choice of music and movies very limited, and those vy average quality. Food vy average.

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: Had to process in and out of immigration then back into airport No transit area

Pros: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China

Cons: Security

Pros: No problems for the price

Cons: Ok no problems for the price

Pros: The crew was very nice and the aircraft was decent. The pilots very good . All landings and takeoffs were very very smooth

Cons: Beijing airport and the Chinese customs system but of course that is not the fault of air China

Pros: No food choice

Cons: Online check in No food choice

Pros: Great food

Cons: Staff were nice but not friendly. Poor entertainment choices. Chairs were average comfort, could have been better. Worst part was that in a fourteen hour flight they only des us twice. First time I’ve gotten off an international flight hungry. And very limited wine. Only available once or twice during the flight

Pros: Service was good.