|April||Best time to beat the crowds (7% less expensive on average)|
|August||Most popular time to fly (31% more expensive on average)|
Average price of a round-trip
|C$ 997||(avg. price over the last 2 weeks)|
Good deal for a round-trip
|C$ 565||or less|
The cheapest airline ticket to Sanya from Canada in the last 72 hours was C$ 1,428 round-trip on the route from Toronto to Sanya. The most popular route is from Vancouver to Sanya and the cheapest ticket found on this route in the last 72 hours was C$ 2,319 round-trip.
Sanya Airport is 12 kilometres from the centre of Sanya. View on Map.
Sanya is served by Sanya Phoenix Intl Airport, also commonly referred to as Phoenix Intl, Sanya Phoenix Intl, or simply Sanya Airport. The airport code is SYX.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Sanya.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Sanya is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Sanya with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Sanya up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
Pros: "Everything was on time considering the heavy Holidays travels."
Cons: "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "Food quality"
Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Cons: "Gin availability"
Cons: "On Time. Delayed advice 3 times."
Pros: "On time,"
Cons: "WiFi didn't work."
Pros: "This was a quick flight - 39 mins I also got an upgrade too"
Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "Typical tight seating, aircraft showing age."
Pros: "Eventually getting home."
Cons: "Not being delayed as long, not waiting an hour to get our bags once we got off the plane."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
Pros: "The crew were great, entertainment was good."
Cons: "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Pros: "Good seat"
Cons: "Headset didn't work and no replacement"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "The service from the check in desk to the stewardess"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Comfortable flight. New plane"
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Pros: "Good legroom on economy"
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Great crew, comfortable flight."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Cons: "MORE water"
Cons: "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
Pros: "Air hostesses Jean was excellent. Flew on time and no turbulence whatsoever..!"
Pros: "I arrived at my destination."
Cons: "The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights."
Cons: "As far as I could tell my son, Damon Barksdale booked this flight through Just Fly. He was killed June 2 in a car accident. I canceled this flight about july 2zIt has been painful and emotionally frustrating to be reminded so many times about his final trip which was to China."
Cons: "I requested fruit platter as my food, but they did not have any information for that. So they did not give me any food for this 14+6 hours long flights"
Pros: "The boardings service was perfect."
Cons: "From Bejing was the flight more 4 hours delayed. It wasn't comunications why?"
Pros: "It was a newer model of the plane that I flew out with and it showed. Excellent interior, food was better than the previous flight. Very comfortable and functional for each individual . Crew were fantastic in there dealings with the passengers Overall a very pleasant experience"
Cons: "The inflight entertainment was not as good as I expected. To the extent there wasn’t anything that I wanted to watch as I’d seen the only 2 films that I wanted to watch in my previous long haul leg. TV series were severely lacking in choice as was the latest movies."
Pros: "Great crew had an extra seat next to me"
Cons: "Everything was great"
Pros: "They were good."
Cons: "Better English language and Better professional training."
Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Pros: "Polite cabin crew."
Cons: "Lost my check-in luggage - still not returned after 4 days. Broke my expensive checked-in suitcase on the first leg of the trip. (No reimbursement for loss or damage.) Leads you through online check-in but denies allowing you to complete it. Could not reserve any seats (for 4 international flights) ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else. No customer service contact phone number (in English) that works. Poorly designed website - difficult to locate and utilize options."
Pros: "The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers."
Cons: "The full meal was served early in the morning instead of breakfast."
Cons: "Milk and sugar in the coffee."
Cons: "Milk and sugar in the coffee."
Cons: "Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight."
Cons: "The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par"
Pros: "Absolutely nothing"
Cons: "2h delay for unknown reason, missed connection"
Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
Pros: "Professionalism of the Crew."
Cons: "Business class seat are tired and in need of an overdue update."
Pros: "Busines class seats (pods)."
Pros: "Flight attendants were helpful"
Cons: "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
Pros: "It got me to my destination Flight attendants were pleasant"
Cons: "I would not fly China Southern again. Lost baggage - returned a day and half later. Seats were uncomfortable - felt like a pretzel for 15 hours. Crumbs were left on floor from previous flight. Cleaning was not thorough. Delayed flight - no explanation as to why, but plane apparently made up time in the air because arrival time was the same. Food was sub-par. Is rice mixed with noodles a thing?"
Pros: "Great smooth flight"
Pros: "Cabin crew support for food."
Cons: "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
Pros: "entertainment system"
Cons: "Didnt work"
Cons: "the meals were not really pleasant to eat"
Pros: "The service has improved a lot than previous years"
Cons: "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
Cons: "Great airline. Was surprised at how much space the seats had and the movie selection was awesome. Didn’t have the food so can’t comment on that."
Pros: "Our cabin crews were always nice n friendly."
Cons: "Boarding was a bit difficult."
Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
Pros: "The price"
Cons: "In business, food was unedible !!!! Flight attendants can’t speak English. They still using bus to transfer you from airplane to terminal witch take lots of time . Then u have a layover in Guangzhou China. They still working on internet service and only one place to eat really bad food . I highly recommend to bring your food with you. And to make everything just great I never received my luggage. Of course you try to call customer service. Guess what no one is available"
Pros: "Stewardess and stewards work"
Cons: "My seat"
Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
Pros: "Flight was cheap"
Cons: "Food was bad Old plane Delayed Terrible boarding processes Crew doesn’t know anything"
Pros: "Excellent management, well cared & hospitality"
Cons: "Liked everything, keep it up for its prosperity."
Cons: "Hidden stop in Wuhan and a problem with the plane had the crew scrambled and confused. They didnt know what to do next, they followed orders from someone over the walkies. First they wanted to move all pax to hotels with buses, but plane got fixed while preparing the buses. Organization of re-entry and reboarding was very frantic and confused. During all this time, crew never gave any announcements in english language, so foreign tourists had to get information from other passengers who could translate..."
Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks."
Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
Pros: "Service and aircraft fleet."
Cons: "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"
Pros: "Good leg room"
Cons: "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
Pros: "Service was good."
Cons: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
Pros: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
Cons: "Food , tv, many hours of waiting for boarding"
Pros: "Great service"
Cons: "Nothing i did not like. Crees are corteous."
Cons: "Shouldn’t have babies or small kids in the business class"
Pros: "Crew was very good and professional, yes the seats were comfortable"
Cons: "I think the Xiamen knows how to run an airline."
Pros: "The crew was nice"
Cons: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
Cons: "Hope to keep departure on time !!!!!!"
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "The crew was great, and seat was comfy compare to other European airlines seats"
Cons: "Less salt in the food would’ve been better"
Pros: "attentive and polite flight attendants"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Pros: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Pros: "Crew was friendly"
Cons: "To many transfers"
Pros: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Cons: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
Pros: "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
Cons: "How you guys gonna do for it ?"
Pros: "Upgraded to business class for free and service was amazing."
Cons: "got severe food poisoning from the airline food."
Pros: "Crew's Services"
Cons: "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
Pros: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Cons: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Pros: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Pros: "Getting off of the plane"
Cons: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
Cons: "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
Cons: "Why is my passport number wrong?"
Pros: "The number of take offs equaled the number of landings :)"
Pros: "crew was nice"
Cons: "food was dry"
Pros: "Empty seats"
Cons: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
Pros: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Cons: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
Cons: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
Pros: "Clean plane. Left on time. A little more seat room than many other carriers."
Cons: "Poor selection of movies. Want more light comedy"
Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"
Pros: "Crew working hard. Seat comfort and clean restroom."
Cons: "Awful food. I basically not eating, going hungry."
Pros: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Cons: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Pros: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Cons: "The flight was delayed by 40 minutes."
Cons: "They will cheat u of money. Somehow. Beware."
Pros: "Staff was friendly"
Pros: "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
Cons: "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
Pros: "The food was good and staff was friendly"
Cons: "XiamenAir lost one of my bags and has still not found it"
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "Crew was super friendly, professional and excellent!"
Cons: "The 10 hour layover :("
Cons: "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
Pros: "Crew was friendly."
Cons: "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
Pros: "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
Cons: "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
Pros: "GOOD Service, Great Priceing!!!"
Pros: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Cons: "3 hour delay, with no explanation given!"
Cons: "Was just a bit warm"
Pros: "Boarding was pretty quick."
Cons: "Seats were quite uncomfortable. Not much leg room."
Cons: "The air plane was really old"
Cons: "The flight was always delay."
Pros: "Aircraft is new"
Cons: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"
Cons: "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."
Cons: "Be on time"
Pros: "Boarding was not on time and passengers were bused to a remote location for boarding airplane"
Cons: "Provide WIFI and new released movies"
Pros: "The food was good and the seating was great as well"
Cons: "I wish there was a menu to request more food and drinking. I only had 2 drinks with my meals for the entire flight."
Pros: "The seating was very comfortable"
Cons: "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."
Pros: "Flawless flight, comfortable seating for me."
Cons: "Food mediocre at best. Air China serves beef or fish. If you don't eat either, request vegetarian. Food not as good as other airlines."
Cons: "Air China solution to constant dripping water on a flight from LAX to Beijing (13hrs) was stuffing paper towels into the overhead bin which didn’t work. They were kind enough to offer to help me “fill out a complaint” after 2 weeks of trying to contact them. I will #neverflyairchina again! "
Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"
Pros: "The crew was very friendly and accommodating"
Pros: "Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft"
Cons: "The food quality was very poor and portion too small. This could utilize some improvements"
Cons: "Make the flights on time!!! Cancelles my flight and totally ruined my vacation!!"
Cons: "Comfort was not rated as high because space between me and seat in front of me was extremely tight and I'm not a big person. Otherwise flight was good, food better than expected and actually pretty good and entertainment had plenty of options"
Pros: "The crew were very attentive. Lie down seat"
Cons: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
Cons: "User totally different airline than air China The seats are far too small for Western people"
Pros: "The crew are very helpful. Services are very good."
Pros: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Cons: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."
Pros: "The plane made no unscheduled landings."
Cons: "The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport."
Pros: "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"
Pros: "Entertainment was not good the TV did not work"
Cons: "The food and stalf very good"
Pros: "First off, the flight was cheap, really cheap, so for the price it was amazing."
Cons: "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."
Pros: "Reasonably comfortable"
Cons: "No movie selection and nowhere to charge phones. On line check in was a nightmare."
Pros: "Short waiting period for connecting flights"
Cons: "Bad service for China Air crews and not using the airport terminal tube, the passengers need to take a bus"
Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"
Cons: "No entertainment"
Pros: "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
Cons: "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"
Cons: "Customer service on the flight was poor ."
Pros: "Very good service on board, crew very attentive and polite."
Cons: "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."
Pros: "Wide bed and good support for good sleep"
Cons: "Not a big movie selection"
Cons: "Big delay in PEK"
Cons: "I had a seat with very little leg room. The food was rather bland and the boarding process was slow and delayed the departure time."
Pros: "Was the cheapest option at the time, and quality wasn't worse than the others"
Cons: "touch screen inoperative, little humor or warmth or smiling in cabin crew"
Pros: "Ran on time"
Cons: "Food and drink options are limited"
Pros: "Good to have a footrest. Toilets in good condition."
Cons: "Low entertainment options Low quality of food. Same sauce used for both the meals. Didn't smell that great."
Pros: "Love the space of airplane"
Pros: "The service was excellent"
Cons: "The service was excellent"
Cons: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"
Pros: "Nice carrier. Enough leg room and clean flight"
Cons: "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"
Pros: "The staff was helpful"
Cons: "The flight was cramped up and not clean"
Pros: "The entertainment on the flight was good. A good selection of movies and genres."
Cons: "The food was horrid, dry noodles and dry chicken balls, Undercooked salmon on undercooked potato salad and a dessert that was not palatable. Only the roll was really edible. My seat did not recline. The air is not controlled by seat, I had to ask twice to turn on some air, I was hot in a sleeveless shirt through 90% of the flight."
Pros: "The lovely crew."
Cons: "Transferring at Chengdu airport is not a good experience."
Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."
Cons: "That's not the first time, last year, we got the same delay (seated in plane for nearly 2h) and this year, for no reason, we had to wait 2h, instead of boarding at 13:30 pm but 15:30. Beside the delayed waiting time, other things were good"
Cons: "Flight attendants were rude. Flight was delayed for 4 hours and no explanation was given. Once boarded the plane we didint take off for another 1.5 hours. Worse experience I’ve ever had in my life. I would not recommend this airline to anyone. They charged me extra for extra leg room but allows other people to sit there for free once the flight took off I. Addition they didint allow anyone to upgrade to business class even thought they had seats available"
Pros: "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "No personal entertainment but a lot of leg room"