Pros: "The crew was very helpful. Entertainment had a good variety."
Cons: "The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option."
Pros: "Friendly, attentive, attractive crew."
Cons: "In-flight entertainment was lacking good selection of English movies."
Pros: "The staff and service were both incredible! Thanks CE"
Cons: "Allow the passenger to watch the video and listen the audio as long as the entertainment system is on. I was asked to take the ear piece out before landing so I couldn’t hear the audio of the end of the movie."
Pros: "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
Cons: "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
Pros: "Crew was very helpful with boarding and very friendly and hard-working."
Cons: "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."
Pros: "Having to take a shuttle to the plane is ridiculous."
Cons: "Crew was not that friendly. Seats were fair."
Cons: "It would be appreciated if the movie were more updated."
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Pros: "The seats reclined more than I expected, the food was surprisingly good, and the entertainment options were very good."
Cons: "The flight attendant for our seating area was not pleasant. It wouldn’t have hurt him to try a little harder. Also it was very warm on the plane. We were expecting to be cold and it was quite the opposite."
Pros: "The seat is a nice seat and on par with the better airlines."
Cons: "The food and service are terrible at best."
Pros: "The flight was clean, they offered food even for such a short flight. It felt like a great airline."
Cons: "There was no entertainment."
Pros: "Boarding at JFK was excellent. The flight was as comfortable as it could possibly be. The flight attendants were also very good. No delays and on time arrival."
Cons: "I have no complaints about this leg. It was a very good flight."
Cons: "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
Cons: "The worst food without a doubt on any carrier I have ever used in the last 20 years. The western menu featured food completely strange to me horrible tasting and smelling like garbage."
Pros: "No entertainment available No food offered It was a short flight from Shanghai so was a typical experience"
Pros: "Crew were really fantastic. Very accommodating on requests."
Cons: "First time i flew early in day to vietnam.. not airlines fault just threw me off"
Cons: "After I missed my connecting flight because of delays in Bangkok, they wouldn't provide me with any food coupons while I wait 8 hours for my next flight. They offered a meal that they cooked in-house, but the wait to receive one was absurdly long and seemed rather dicey. This was confusing as they had provided me with a food coupon in Bangkok for the initial delay, so their customer service policy is rather confusing and comes down to how they feel in the moment. They really should have been more accommodating."
Cons: "just that the fight was late. otherwise, i would rank between ok and good (short flight). i have flown longer on china eastern on other occasions and in those cases, i would rank between good and excellent."
Pros: "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
Cons: "2 days of delays and unorganized at times"
Pros: "The free wifi!"
Cons: "The absurd emergency aisle seat fee. Nobody sat in the aisle the entire flight. I’m a very tall person, not a tiny Asian who can sit comfortably side by side to people with the person in front of me having his chair back the entire way for 14 hours!"
Pros: "Pretty good entertainment choices, attentive staff"
Pros: "The food was amazing two hot meals and a couple of snacks."
Cons: "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
Cons: "Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates."
Pros: "Comfortable seats; friendly flight attendants"
Pros: "Your food especially rice with ocra( what a combination ) that was great"
Cons: "I did not like your language chew mew"
Pros: "Nothing about this flight is terrible, but the service and food definitely fits the lower price bracket."
Cons: "Didn't even get into that"
Pros: "Comfort of the airplane and seats although they kept the temperature too high"
Cons: "The food, what if they had nothing for westerners to eat at all. the temperature of the cabin was too hot was sweating a whole time. Not enough choices for entertainment movies at cetera."
Cons: "Seats were tight and there was not a good variety of movies"
Cons: "Please see above all the connection issues."
Pros: "Pretty decent legroom. Friendly flight crew. Helpful with information."
Cons: "Flight information changes last minute very common."
Pros: "Comfort it is ok."
Cons: "Nothing to comment."
Cons: "The flight was cancelled due to weather, and they did not re arranged the rest of my flights to Jacksonville Florida"
Pros: "Easy on and off plane. Also we were alerted about the delay."
Pros: "The price was phenomenal. Seats were comfortable. Timeliness was good."
Cons: "Limited English movie choices. Limited English of crew."
Cons: "Staff smiles while never attempting to assist and even gave false information to shuffle issues to someone else"
Pros: "Cheap Friendly staff Smoothe ride Frequent beverage and meal service Blankets and pillows"
Cons: "No paper towels in bathroom Seats don't recline far"
Cons: "You are not allowed to use your phone even in flight mode. Food is disgusting"
Pros: "I liked the movies"
Cons: "We sat boarded, buckled and not moving for over an hour without any info on why we are not taking off - at the least the crew could have told us there was a delay or said we could move around or let us to go the bathrooms."
Pros: "Lot's of entertainment options on in-flight console. Also, the price point was very reasonable."
Cons: "The crew often ignored requests and not enough meals/ snacks were served for such a long flight."
Pros: "Crew was friendly."
Cons: "Lost our luggage Phones not allowed to be on in flight, even in airplane mode Battery packs not allowed to be on in flight, no charging"
Pros: "Got an upgrade to a business class. Very attentive staff."
Pros: "There were clearly ATC delays at Pudong but it us not the habit of Chinese airlines to keep passengers updated. A frustrating hour on board."
Cons: "No info"
Cons: "Domestic portion of the flight was first canceled then rescheduled then delayed. This issue keeps occurring and should not be recommended on Kayak!"
Cons: "No order to delays. Very disorganized."
Pros: "Just fine price"
Cons: "Service transfer sanghai"