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Air China a great disappointment

Cons: The flight to Bangkok was delayed 8 hours with no information for most of that time. The flight back was delayed 2 hours. My bags were lost on the flight back. The food is horrible and the service terrible. The audio quality for entertainment was awful. Stay far away from this airline.

Cons: The fact that this airline exists should somehow be illegal. At one point I felt like a hostage before I even got on the plane. That should tell you everything.

Special meal was lousy

Cons: Ordered Indian veg meal. Two meals were identical third was poorly cooked carrots in a gravy. Very ordinary food quality. Ask for a glass and f wine and give you less than 1/4 of a small plastic cup.

Delays

Cons: Delayed twice - on my way to an my overnight layover to see a friend in Beijing and then on my way to Tokyo.

Worse airline I have flown with

Pros: Nothing

Cons: Our flight from Bangkok to Beijing was delayed for 10 hours. Nobody contacted us, their costumer service line was useless as nobody answered, we had no information on our flight. Awful experience, mediocre airline.

Low cost translates to poor service

Pros: Airline staff

Cons: Delayed flights (2 legs, 4 hours) and mishandled luggage