One of the business class panels where we were sitting was broken and it didn’t close. Therefore, the be privacy was limited.
I originally thought I was booking with ANA airlines and didn't see "operated by United" until the day of. I even thought the United check-in update was a scam so ended up checking in 3 hours before the flight, causing separate seating and uncomfortable middle seats.
Lucky the weather was perfect as it can be not a great flight if it is stormy
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
Luckily I just tried to sleep. But the entertainment system was awkward to operate. I hate all this stuff with apps and adding it to your phone and all. It is a nuisance. I would prefer a good magazine or newspaper in the pocket in front of me or available.
The crew was amazing, really friendly and efficient. One of the best flights I have ever been on. They made the long flight comfortable and I noticed there were two birthdays on the flight. They gave to customers birthday cards and wished them a happy birthday. That was very nice to see.
They did not have vegetarian options, but the staff did their best to accommodate me and hand wrote an apology and the number to call 24 hours before I get on the flight next time.
The seats are too small for international flights. I felt like cattle.
Ground and flight crew were all courteous, extremely helpful and professional. Overall, process is really organized, from boarding to disembarkation.
Again the ANA flight was canceled. Rebooking with Vietnam air was not good. Vietnam air is sub standard. Will not use a third party booking, like kayak again.
Crew were welcoming, accommodating and they worked hard to find places for all carry on.
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
It was great. There were some issues prior to takeoff. The weather was poor so we had to go through deicing, and we were delayed a bit by the pilots' concern about one of the engines, but that's aviation. The pilots handled everything with aplomb, and kept us apprised
I dread trans-Pacific flights. They are very long. This was my first time on Universal, and it was my best crossing ever. The staff were professional, the hospitality was great, and the food was delicious. The entertainment system filled the long flight hours. I will seek out Universal flights from now onwards. 🙂
My flight was delayed about 1 1/2 hours in Chicago, but other then that it was a good flight.
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
My flight was delayed by a whole day, so I lost a day of my vacation.
How would you rate my experience when I was stuck in YOW without being offered a cup of water by the airline?
Weren’t even given earphones to use the entertainment system
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
The flight was good. My luggage didn’t land with me when I arrived in Columbus. So grateful I was able to get my luggage back within the 2 hours😍👍.
It was out first time flying Air Canada and it was ok, comfort-wise. I hope airlines are able to get a quiet room installed for young children flying. Screaming and crying the whole time in business class is quite unfortunate. That was the only thing that really messed up the experience.
Staff were very friendly. Plane left on time and arrived on time.
Air traffic delay meant boarding started, then plane was evacuated and passengers sent back to the terminal for 1 hour. Very little information shared.
The crew was amazing! I was a bit surprised and disappointed that there was not wifi available for personal use. The only thing I would change would be the seat cushions. They are not comfortable at all for long flights.
It was a very small plane and was ok. No food or entertainment so there should be an option for NA.
We were happy with the service and cost of checking a bag
Flying with Air Canada is still better than the discount airlines like Flair. The seats are more comfortable and the on-board entertainment is better, with each seat having a built in screen and lots of content to watch. Onboard WIFI is also great to have, as well as plugs for charging. I think passengers in general are getting better at not bringing too much luggage onboard, and Air Canada is better at managing this without customers feeling like they are being taken advantage of with extra fees. I have travelled on different airlines and all seem to be loading faster, with fewer people bringing both a carry on and a personal item. Now I just bring one item and it fits under the seat so I don't need to worry about finding a place in the overhead bins. Overall, across the industry, asking customers to pay for carry on baggage is fair because it allows customers to only pay for what they need, and it helps to keep the planes on time. Kudos to Air Canada for its approach - the desired result is achieved without customers feeling that they are being surprised and caught with unexpected extra fees.
Due to the strike by AC flight attendants, my flight was cancelled. Very disappointing! A refund is being processed. This was not a Kayak issue. I will be sure to come back to Kayak in the future.
Staff was very courteous and kept things organized. We will definitely use Air Canada for further travel
