Low season | February |
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High season | December |
Cheapest flight | C$ 2,015 |
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my baggage and I still have not got it back. Disgrace
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
Flight was late over a hour just like the first one. WiFi was down.
My only issue was my meal was inedible except for the sides.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
The plane used to go to Chicago was a bit outdated and needed a refresh
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.
Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!
Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic
Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible
Calgary desperately needs a star alliance lounge in the transborder area for United.
Brutal as can be … delayed by 24 hours then delayed and hour on the tarmac then delayed three hours in Chicago, screaming child behind me kicking the seat for the better part of 10 hours… couldn’t be worse
My flight was delayed by a whole day, so I lost a day of my vacation.
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
Never made this leg of the flight since we rebooked through United instead. Did not make it to immigration/US custom due to the delay. Had to spend the night on our own dime in Toronto
We got home a day late because of mechanical problems and that they wouldn’t put us on available other flights.
The 3 hr delay on this connecting flight was a drag.
Overall the new aircraft’s is good and crew is good. Just overall airline policies and process needs to be better.
The Flight Attendant was particularly helpful to my wife, who was having a bad day.
Air Can strike caused us to have to buy another ticket. Then at the end, it was wasted monye, because strike did not happen.
The crew was excellent, taking off and landing was great, but the seats weren't comfortable and we didn't have any good food.
We were turned away at the gate because our names didn't match (we used a maiden name by accident).
Seats weren't comfortable, could have used more let room
Overall, the experience was good: both gate crews and air crew were friendly and efficient. The food - as always - leaves a little bit to be desired in terms of choice and quality, but I've had worse. I will say that the pilot's landing of the Airbus A321-200 in Vancouver was superb, i.e. no discernible "bump" when the aircraft touched down, just a "rumble" as the undercarriage started to roll. Beautiful!