Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Beijing
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Hainan Airlines has waived its change and cancellation fees on flights from Ontario to Beijing Capital. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Was able to get to get to Narita Airport."
Cons: "Okay and not any issues."
Cons: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Pros: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Cons: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Cons: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Pros: "33" seats"
Pros: "33" seats"
Pros: "The crew amazing. Food was great"
Pros: "The crew was absolutely amazing!"
Cons: "I think everything was amazing"
Pros: "The food and legroom"
Cons: "More movies :)"
Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."
Pros: "Privacy of window side seat"
Pros: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Pros: "Never problems with JAL"
Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Pros: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Pros: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Pros: "customer service spoke English"
Cons: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"
Pros: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Pros: "The flight attendants were amazing, caring and helpful."
Pros: "Great tasting food, and nearly constant beverage service."
Pros: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Cons: "Movie selection was the same on return flight which was a bit of a bummer."
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"
Pros: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Cons: "Small airplane"
Pros: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Cons: "The horrible JET LAG I have now lol."
Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Pros: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
Cons: "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
Pros: "This was an AA flight.I never expect excellent service from AA."
Pros: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Cons: "The food was no better than any other airplane food."
Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Pros: "They were super considerate the entire flight."
Pros: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Cons: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
Cons: "My seat was not comfortable and it was uncomfortably warm."
Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."
Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "Short flight."
Cons: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."
Pros: "great service and help with everything!!"
Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"
Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"
Pros: "Excellent service--excellent food (ice cream included in coach)."
Cons: "Loved everything."
Pros: "Crew was very friendly. Seats were comfortable"
Pros: "2 passengers seats Food Quick boarding Flight on time"
Pros: "Airline helped accommodate my seating request"
Cons: "Better food. Serve bottled water not from pitcher (?tap water)."
Cons: "Should improve food."
Pros: "The economy cabin had less oxygen than the premium economy and better. I could not breath with the poor air circulation and had to stand in the front of the 14 hour flight to breath."
Cons: "can maybe be a little bit less strict on luggage weight"
Cons: "Some way to soften the sleeping experience. Memory foam?"
Pros: "the new 777 aircraft, and friendly and efficient attendants made the flight a pleasant ride."
Cons: "the flight was delayed due to late arrival of the aircraft, and then we were delayed on the runway waiting for take off."
Cons: "Awesome and excellent50"
Pros: "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."
Pros: "I love that the crew maintains the bathrooms well. To me, EVA has the cleanest bathrooms of all the Asian and North American airlines I have flown to Asia. Crew is courteous and pleasant and helpful."
Cons: "The food seems to have gone downhill. I miss the special crackers with seaweed. The hot meal was like North American airline meals - blecchh. Very disappointing."
Pros: "Crew was very kind"
Cons: "Food was not the greatest"
Cons: "Great flight, and food was pretty good as well."
Cons: "The fish offering was less than excellent."
Cons: "it always seems odd that they don't start loading the back of the plane first, perhaps i'm wrong but it seems logic thus you would not have a huge line of people standing in the aisle putting away stuff while you are mking yur way to the back"
Pros: "Very comfortable. Great movies."
Cons: "Not so good on the television shows"
Cons: "food not that good"
Pros: "The 777 premium economy seats are quite good"
Cons: "Food was awful and service so-so. Rushed and unfriendly"
Pros: "On time"
Pros: "it is seeved 15 mins earlier than regular in flight meals"
Cons: "regular meals are salty or spicy no other choice sometimes also i wish there is a way to choose front row seats with no extra fee"
Pros: "Cabin crew works quickly; nobody plodding around."
Cons: "Only thing I would have liked was some pepper with my meals."
Pros: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Pros: "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
Cons: "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
Pros: "Overall experience was very good. Check in was long but clerks were very good."
Cons: "I did not like that they moved my cabin bag without telling me. Attendant realized afterwards and apologized."
Pros: "the management of EVA is excellent....from reservation to check in...in flight service is also excellent....seats not as comfortable as China Airlines....and the entertainment choices were disappointing....food taste and presentation was excellent....it is a very good airline...."
Pros: "flight is on time. you ca pre check. crew is helpful. amenities are there. one of the best long flights i had."
Pros: "First time flying internationally but overall it was good. Your in a plane so you can't really expect for all your needs to be met, even though I didn't have any needs."
Pros: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
Cons: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
Pros: "Excellent all around. AFAIK no other airlines offers the 5 course meal Eva does in business. The seats are spacious reverse herringbones. Crew is friendly, and service efficient. Anyone coming from a Western carrier would be impressed."
Cons: "The entertainment selection is a bit weak. Doesn’t bother me as I bring my own entertainment, but may bother some."
Cons: "Hoped the crew were easier to understand.. Flying international makes them encounter different nationalities. Preferably it would be a requirement that they are most fluent in English."
Pros: "The movie options were good."
Cons: "The annocments were hard to hear and understand"
Pros: "Great employees and great airline."
Cons: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."
Pros: "Fast service"
Pros: "Overall good flight. You get what you pay for. Staff was wonderful."
Cons: "In flight entertainment could have been a bit better, but other than that it was a good flight."
Pros: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Cons: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
Cons: "That's they have to charge for a surfboard that doesn't even weight 10lbs and or isn't even that long."
Pros: "There was a lot to keep you busy."
Cons: "The food was dry."
Cons: "Long line at Taipei"
Pros: "crew try to be helpful warm food and drink always available. taipei airport pretty clean and spacious."
Cons: "hong kong airport provides free wi-fi. no free wi-fi in taipei airport. no clock anywhere in waiting area or in corridor. no weather announcement in Taipei airport before connecting flight even when typhoons were approaching. movie choice was quite limited for long flights."
Pros: "Well worth the price. The service, entertainment system and food was great!"
Pros: "Great service. Great team!"
Cons: "Food quality"
Cons: "15 hour flights need AC power or USB provided for charging."
Pros: "The seating space was better than other airlines."
Cons: "I did not like their flight timing as it made us lose our day in arrivle and if they leave 5 hours sooner. It would have made a big difference. The food was mostly pork. I don't k ow of any other airline worldwide serive pork in their flight like this airlines. The food was unhealthily and discussing. The movie options was very limited too. Not sure how they were rated as one of the 10 top airlines."
Pros: "The flight got cancelled. I arrived 24 hours later and I missed a full day of vacation. After all the hassle they offered zero compensation or flight voucher."
Pros: "Great accommodations ! Very nice staff who were thoughtful and caring."
Pros: "The flight attendants were spectacular, polite and extremely friendly! Plenty of room between seats. Excellent airline!"
Cons: "No USB chargers for a long flight left me with only a small charge left on my phone to try and navigate my way to Tokyo."
Pros: "Service was good, very attentive staff"
Cons: "Late boarding almost 35 minutes and more than an hour late arriving"
Cons: "They won’t allow me to fly"
Pros: "Not bad"
Pros: "Crew was super friendly and helpful!!"
Cons: "I didn’t really like the available movies"
Pros: "Yes, very clean ,respectable and helpful."
Cons: "A cup of coffee early in the morning would have been magic but, we were told it's a short and fast trip. They served a very nice fresh sandwich and juice."
Cons: "Seat comfort"
Pros: "Crew was courteous"
Cons: "Better movies"
Pros: "New 787 is amazing plane ✈️"
Pros: "The crew were very friendly"
Cons: "The airplane was too old and uncomfortable"
Cons: "Really I have taken this flight several times and they are always perfect"
Pros: "the crew was nice"
Cons: "the food and seats"
Pros: "I didn’t like anything. It was my worst flight ever for the last 9 years."
Cons: "You should keep the same level from Cairo to Dubai. But from Casablanca to Cairo was same as microbus."
Pros: "Crew were nice"
Cons: "Food can be better"
Cons: "All good"
Pros: "All about this trip was excellent"
Pros: "Enough room to sit comfortably in."
Cons: "Bathrooms were so dirty by the end of the trip. The toothpaste they gave us was so dried out, you couldn’t even break the seal on it. The ear plugs they gave out were useless. The entertainment had no movies or TV shows I liked. There was a guy next to me who overflowed his seat over into mine."
Pros: "The food was okay"
Cons: "The flight attendant was very unprofessional. His ego and his arms were bigger than his brain and much bigger than his interest in doing his Jhon."
Pros: "Nice tilt to seats, good food and service"
Cons: "Cabin WAY too hot, poorly controlled small children"
Pros: "Food was good."
Cons: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Cons: "Very old planes. Poor cleanliness"
Pros: "Crew was friendly and spoke English."
Cons: "The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example."
Pros: "There is nothing I like when I travel with egypt air we lost our bag and finally they find it after 9 hours Really bad experience with egypt air"
Cons: "They need to really understand the difference betweeen the business and economy ppl pay extra to feel comfort and have a priority boarding but in EGYPTAIR business and economy is the same no difference"
Pros: "On time"
Cons: "Bathrooms dirty"
Pros: "Crew and service are more than excellent , on time boarding and landing. Medhat"
Cons: "The plan is totally empty even most of the seat on line booking they are occupied and not available if you want to change your seat, is there any reason for that? thank you"
Pros: "Fully flat seats, friendly crew, good food. Excellent price"
Cons: "Dated slightly worn seats"
Pros: "Friendly flight attendants, clean, very smooth takeoff and landing"
Cons: "Signs are not very visable at airport"
Pros: "Inflight entertainment"
Cons: "Leg room space."
Pros: "Entertainment selection was decent, I was especially impressed by the very wide variety of music to listen to. The crew were very friendly, helpful and attentive. The plane was clean and presentable, especially the lavatories. The seats were comfortable and the blankets provided worked well too."
Cons: "Food was bland and the chicken dish was dry and difficult to chew. Movie selection on the entertainment system was mediocre, with limited variety of films in general and especially limited variety in languages other than English and Arabic. A problem which I encountered on board was a big gap between the ventilation panel at the base of the wall and the flooring, through which the dessert of my meal fell and which presented the risk of losing further items. I hope this is fixed promptly."
Pros: "Almost perfect"
Cons: "They didn't give me a travel kit."
Pros: "I was really happy and amazed how the service is on EgyptAir and all the stuff they offer"
Cons: "Boarding took a lot of time and was disorganized."
Pros: "We arrived safely."
Cons: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Pros: "Possibly the food and the flight is direct"
Cons: "Anything else you could think of. The crew is unfriendly the plane is messy no one follows rules or regulations just a complete mess"
Cons: "We were unable to board. They said it is over booked.my whole trip to Luxor was ruined. Paid money to Luxor tour gone wasted. They rescheduled but trip gone wasted."
Pros: "Thanks EGYPTAIR"
Pros: "Everything was amazing! Crew was so great and helpful. Movie choices were all amazing and modern!"
Cons: "Food was boring/bland."
Pros: "Crew was really good and flight was very smooth from Toronto to Cairo"
Cons: "Person behind me kept on kicking my chair"
Pros: "Ordinary flight"
Cons: "Late Small aircrart Very narrow Uncomfortable"
Pros: "The crew was great. Very helpful and friendly."
Pros: "sincere smile from crew"
Cons: "by force shutting of windows, was boaring"
Pros: "Price was affordable . Short layover. Easy and good flight connection."
Cons: "Poor snacks."
Cons: "Lots of security checks with no solid standards"
Pros: "Time..... everything was on time no late ..flight take off on time with good security Processing"
Cons: "Nothing really"
Pros: "Overall was good"
Cons: "Boarding time is too long and the security check point is slow"
Pros: "اجراءات التسجيل على الكاونتر سلسه جدا والخدمة ممتازة ونوعية الموظفين تم اختيارهم بعناية"
Cons: "الاجراءات بطيئة جدا جدا في منطقة الجوازات .. والامر الاخر لا يوجد لوحات ارشادية الى منطقة الصالات الخاصة .. الامر الثالث نوعية الاكل والاثاث الموجود في صالة درجة رجال الاعمال سيئة جدا"
Pros: "Everything about the Egypt Air flight from Munich to Cairo was great including outstanding service by the crew."
Pros: "Plenty of space, arrived 40 minutes sooner than expected"
Cons: "The flight attendants were a little rude. She skipped me quite a few times."
Cons: "Entertainment to be improved"
Cons: "delay, changing the plane, no food"
Pros: "The flight was good and the crew excellent."
Cons: "We sat on the plane for an hour waiting for a hanger and couldn't get up as we were on the runway."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Roomy seat even in economy with good entertainment options includes in fare."
Cons: "Left 45 minutes late as they couldn't deplane in Calgary due to gate ramp issue on a very light travel evening. Cabin was way too warm to."
Pros: "Once boarded, the crew was pleasant and very helpful. It was a smooth flight."
Cons: "Air Canada check-in at YOW was overwhelmed. There were not enough agents to handle the amount of passengers or flights they had going out. I waited 50 minutes in a check-in line and almost missed my flight. Passengers in front and behind me had the same experience. Air Canada really needs to examine their operations at YOW and manage the situation better."
Pros: "Seats in business."
Cons: "The food."
Cons: "I may be mistaken here, but apparently since I am not a permanent US resident, I needed a transit visa to fly through Canada, although this was not advertised anywhere. As such, we were not allowed to check in our flight and had to cancel our tickets a few hrs prior to boarding and book tickets on antoher flight. We would up losing good money since we were traveling as a family with kids. The silver lining is we flew Emirates which we should have chosen from the very beginning."
Pros: "Everything is good"
Cons: "Almost no"
Cons: "delayes again....."
Cons: "seats were uncomfortable, cramped, didn't recline had to pay for entertainment no flight status information during flight food wasn't tasty"
Pros: "The crews were nice and the seats were comfortable"
Cons: "There were so much miscommunication. Coming from Hong Kong it was late for 3 hrs , then I need to pick up my luggages and went thru immigration. Missed the flight to Toronto, checked at the counter and was told did not need to pick up my luggage until I got to Atlanta. Well at Toronto, my luggages didn't go through. I had to pick them up and went thru immigration on the USA side again. Missed my flight again! It was so frustrating except all the employees were very nice and helpful."
Cons: "Your worst nightmare. Lost my luggage and 24 hours can't even tell me where it is. Complete incompetence."
Pros: "A special thanks to flight attendant Var for the superb service on this flight."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Cons: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."
Pros: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
Cons: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."
Pros: "The food is pretty good on Air Canada."
Cons: "Please communicate clearly to Paris travelers that Lufthansa in Paris only flies to places in Germany and that any other Lufthansa flight is basically an Air Canada flight. I went to the wrong terminal, terminal 1 to check in with Lufthansa. With the language barrier I had difficulty learning that I actually had to be in terminal 2a to check in with Air Canada."
Pros: "Crew was professional. Plane was clean"
Cons: "Uncomfortable seats. Very cramped and I am only 5'2""
Cons: "To small of plane."
Pros: "I didn't get on the previous flight"
Cons: "I didn't get on the previous flight"
Pros: "Everyone was very pleasurable"
Pros: "Food was okay"
Cons: "Rude people on board, crew didnt do anything about this."
Cons: "It was cancelled."
Pros: "Boarding was efficiently handled"
Cons: "Very delayed flight with everyone ON the plane. Tiny seats in coach - very cramped Also food not very good."
Pros: "Thanks to the Air Canada for helping me take an earlier flight and make my connection in Vancouver"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Flight took 1 hour instead of the scheduled 1.5 hours."
Cons: "Flight was a half hour late to board and then another hour late to actually take off."
Pros: "SAME AS ABOVE."
Cons: "Overly crowded in the are awaiting for flight. It was not organized well and you could tell staff was getting on edge from customers asking about boarding. The departure times should be spread out to avoid this."
Pros: "New interior felt clean and the new entertainment system felt responsive with a large amount of movies and shows to view"
Cons: "seats were very hard with reduced legroom after you recline. Lavatories were far and few. Food was mediocre with 3 meals, I had to ask for extras."
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Cons: "The flight was delayed. Air Canada didn't provide hotel accommodation for missing connection. Only reimburse C$100 for hotel stay. The cheapest hotel found near the airport cost C$185. Only gave us C$10 per person for meal. We'll never fly Air Canada again."
Cons: "At the rome airport, Air Canada closed their bag drops area 1 hour and 20 mins before the flight. We missed our flight because of this. No one in that airport works for Air Canada, I had to call customer service in the US and wait 35 mins before somebody pick up the phone. Air canada hire a local italian company at the airport to do the check in, but they do not care and close the counter way earlier. We were 7 people in the same situation."
Cons: "One flight left 47 minutes late, but it didn't matter because we had a long layover anyway."
Cons: "The plane was up and down twice when it landfall."
Pros: "One of the stewardess is really cute and she speaks French"
Cons: "The cabinet temperature is ridiculously low and they only offer a thin blanket"
Pros: "We boarded very quickly! The staff were extremely friendly and made our thirteen hour ride pleasurable. The inflight entertainment had a great deal of new shows and movies. The seats had a decent size and good enough leg room. The flight was smooth, and we took off at a good time. The food was fairly good as well!"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Love Air Canada"
Cons: "once again quantity and quality of food was below that provided by the five other international carriers I have used in the recent past"
Pros: "Comfortable Seating. Great Entertainment System. Watched some great shows and before I knew it. It was time to get off the plane. Great value for the amount paid."
Pros: "I would have to say Air Canada offered the "best" service, flight, crew and environment I have ever experienced in Business Class."
Cons: "Food could be improved"
Pros: "787 atmospherics good - humidity, etc Decent price for this flight"
Cons: "Economy Cabin one of the most uncomfortable. Attendants were angry, short and disgruntled the entire flight."
Cons: "Horror show security measures in the Toronto airport were the worst I had ever experienced, together with about an hour wait in the plane and finally flying in a propeller plane made this the worst air travel experience of my life"
Pros: "I had a missed connection due to a problem with the US visa on arrival system being down (mainly my fault for not being adequately prepared). Air Canada staff were very helpful and courteous, they rebooked my flight for the next day and helped me find a hotel for the night. Greatly appreciated!"
Pros: "Overall fair experience"
Cons: "Would have liked if the crew was a bit more friendlier. But they were professional for the most part."
Pros: "nothing was overpowering good, just an average flight there & back"
Cons: "the entertainment system was terrible"
Pros: "crew is excellent"
Cons: "small space"
Pros: "crew were great."
Cons: "United is awesome."
Pros: "Safety and crew’s are best"
Pros: "Pilot was informative. We were delayed because we had to wait in line for our plane to get de-iced"
Cons: "Not sure but I think the WiFi wasn’t working? I know #firstworldproblems right?"
Cons: "More pretzels."
Pros: "Not much but it was the best price"
Cons: "The space was so tight I couldn't open the lid to my laptop. I had a small personal item, the gate checked my bag, and there was no room for my feet. I just flew Alaska, delta, American,d Lufthansa recently and none of those airlines were as bad. Like a sardine can. I will avoid United at Ll costs."
Pros: "Not much. Did not get some"
Cons: "Delayed and cancelled"
Pros: "Plane was noce"
Cons: "No meals on 8 hour flight, talk about cheap. Seat pitch was small, I’m 6’2” and it was rough."
Cons: "Flight was delayed for HOURS! Would havepreferred to change flights. I had just flown from Italy, stuck in Chicago for hours, get on the plane, would have to pay for any food? That’s not right. Won’t fly United again."
Pros: "No middle seat."
Cons: "Late boarding, late take off, late arrival."
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Cons: "no food service. Entertainment is limited."
Cons: "a coach class seat is a chair of torture!!!!"
Pros: "Newer plane it seemed."
Cons: "No meal on first Class ??"
Cons: "Omg, food was awful. You guys should try to eat it. I think you can't eat it. I have never eaten like this food for my life. Awful!"
Cons: "We booked what was labeled a Lufthansa flight and paid extra because we had flown Lufthansa before and thought the service and the flight were excellent. Imagine our surprise when we found out it was a United Flight. We were on the plane for almost 11 hours and we just had a small lunch and a snack that was tiny. We were starving when we got off. Next time, British Airways gets my money. I want to know what airline I am paying for all the way through without the switching shenanigans."
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Pros: "The captain was communicative while we were experiencing turbulence and the flight was relatively quick."
Cons: "I received different info from every united employee I spoke to. Myself and others on both my flights were frustrated by the fact that our gates were so far from each other and we had NO time to get to the next one because the first flight took so long to taxi. And then they treated us like children as we were trying to get our "carry on" items. Overall NOT a good experience."
Pros: "Flight was on time"
Cons: "The whole flight seemed like a sales pitch. Pay to upgrade to our empty seats with a little more legroom. Pay to watch TV cross country (Delta, American, and all others are included). They did have more sales pitches on the screen for 6 hours though. Pay for snacks. Not even peanuts or pretzels anymore. They do give you a disgusting wafer. Flew back on Delta and didn't see any of this. Between this and their recent beating up of customers, no more United for me."
Pros: "Seat flight comfort"
Cons: "TSA, food was bad in first class,"
Pros: "Need say thank you to Nathan Robinson at Palm Beach Airport for his kindness and compassion towards me.Exceptional service rendered.Thanks to him I will definitely refer all my friends and colleagues to fly with United Airlines.Pilot and all crew were super.we even arrived earlier.Thanks United Airline Staff."
Cons: "Air attendant is disruptive and throwing her own opinions at people without listening and disrespectfulness. But it was a good chance for me to debating in English."
Pros: "No surprises."
Cons: "There were no music channels, audio is limited to podcast and ebooks."
Pros: "The flight was short and the crew did a great job."
Cons: "We boarded the plane when the crew knew of a 4 hour weather delay. As soon as the last person boarded we were told to disembark. The time kept getting updated in 30 minute intervals, but the desk staff said we wouldn't be flying for the entire 4 hours. We were again told to board the plane and we would be leaving early, but no we just waited on the tarmac for an hour until the original 4 hour delay. Just give it to folks straight. Everyone was frustrated due to the run around."
Pros: "We left bfore time and we arrive befor schedule"
Cons: "Row boarding i was group 5 which boarded last and they forced every one to check his carry on due to no space even if the carry on is small."
Pros: "Service was great"
Cons: "And then when I was flying home I had to change my flight plan because my flight got so delayed that I was going to miss my connector.."
Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
Cons: "No food to rate, no entertainment to rate"
Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"
Cons: "Seating is just cramped!"
Pros: "Plane was clean. Didn't smell like last flight I was on. So that was a big plus."
Cons: "No place to lay down.(you asked)"
Pros: "On time."
Pros: "the crew was very nice."
Cons: "The food was terrible. The seats are so small you cannot access your carry on under the seats."
Pros: "Crew on the plane was helpful and nice."
Cons: "Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled."
Pros: "Was able to get on an earlier flight"
Pros: "Easy flight"
Cons: "Taxiing for over 30 mins at ORD before gate arrival"
Cons: "The delay"
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Pros: "flight attendants were pleasant. plane was clean"
Cons: "I was stuck with commercials for direct tv, two feet from my face the whole trip. I would push the button to turn tv off but it would come back on less than five minutes latter. I had my head phones in listening to personal device but was still distracting. speaker for announcements were extremely loud. the poor lady next to me would jump and then plug her ears. question, if you are allowed one carry on and one personal bag, why do you only have space for a third of the passengers to stow said bags?"
Pros: "Midland Airport was easy checking in, Excellent air crew from United Airlines. Bush Airport easy getting around. Great Flight all around."
Pros: "The flight departed on time and arrived early. Our luggage was available quickly after arrival."
Pros: "Captain kept us up to date on delay; didn't keep in the dark."
Cons: "Delayed flight for 2 hours; lot of confusion at the gate."
Pros: "Crew was pleasant."
Cons: "A miserable 13 hour flight. The wifi did not work the entire trip and the movies shown on the large screens kept "skipping" as well. There were no screens on the seat backs to watch movies. (And since wi fi wasn't working I couldn't watch movies on iPad either.). The food was overcooked and inedible."
Pros: "Very smooth and speedy flight, arrived early!"
Pros: "Loved that we had wifi and could watch complimentary movies on our phones. The fight attendants were great, very helpful, and attentive."
Cons: "I miss the screens behind the seats. Don't like using up my battery to entertain myself on a flight. Movies should also be made available on computers. Maybe it was just my computer (MacBook Pro)."
Pros: "The crew spoke Mandarin and were very friendly. The food has definitely improved since the last time I flew this segment. I think UA is feeling the competition from the Asian airlines and improving their services to better compete. The seats are definitely more comfortable than the domestic flights. It was a comfortable flight and we landed right on time."
Cons: "The seats are still smaller than some of the Asian competition."
Pros: "Left on time - arrived on time"
Airlines flying from Ontario to Beijing have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Beijing
Masks required on board, masks provided on flights from Ontario to Beijing
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Beijing
Testing for antibodies, testing for symptoms for flights from Ontario to Beijing
Waiving of change fees. Search flexible flights from Ontario to Beijing