Pros: "I like the spirit of Christmas in some of the staff."
Cons: "Board people by section instead of a madsive line."
Pros: "Delay of check in with upgrade"
Pros: "Crew was very polite. Great food and service."
Pros: "Happy crew."
Cons: "more selection of hollywood movies"
Pros: "Food, service,"
Cons: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Cons: "Cabin crews need to learn how to smile."
Cons: "Great experience all around. Need to improve access customer service support."
Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."
Pros: "Crew very helpful. Seat roomy."
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Pros: "Great crew. I easy transfer!"
Cons: "Food was not great."
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Cons: "very poor communication of information"
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "Very family friendly. Good entertainment system."
Pros: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Cons: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Pros: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Pros: "The flight attendants were first class."
Cons: "A small snack would have been nice, even a small bag of pretzels. Anything."
Pros: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pros: "best comfy seat! best food best service! I will use japan airline again!"
Pros: "Service was polite and efficient"
Cons: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Pros: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Cons: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
Pros: "Food was pretty good."
Cons: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."
Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Pros: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Pros: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Cons: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "They provide us slipper for in flight comfort"
Cons: "Old aircraft"
Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Cons: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Pros: "Almost everything"
Cons: "Slightly delayed"
Pros: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Cons: "More western food options, better selection of tv shows for entertainment"
Pros: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Cons: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Pros: "Crew was amazing"
Cons: "The boarding"
Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Pros: "Everything was just perfect"
Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Pros: "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
Cons: "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."
Pros: "Food and Sitting Space"
Pros: "Food was quite good"
Cons: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Pros: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Cons: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Food and entertainment is great."
Cons: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Pros: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Cons: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "My flight was really comfortable, thanks"
Cons: "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
Pros: "The friendliness of the crews and the cleanliness of the rest rooms."
Cons: "The delay before taking off."
Pros: "Generally the fligt was wonderful."
Cons: "Of course I had a correct USB cable for i ad, I can not chage it."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Pros: "Good experience. Crew are kind and friendly!"
Pros: "Great food on ANA flight from Malaysia to Tokyo."
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "All the Japanese food are delicious! The crew are polite and nice"
Cons: "I suppose, not enough variety of American movie. In my opinion"
Pros: "Nice crew, clean lavatory"
Cons: "Had a chance to select seats only for return flight Seats were too narrow"
Pros: "I slept most of the way home so didn`t use the entertainment."
Pros: "The food and disipline on boarding the passangers according to their classes"
Pros: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Pros: "Best service ever provided by an airline"
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "Great service, everyone was happy to do their job"
Cons: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Pros: "ANA service is always great. Always my first choice."
Cons: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Pros: "Food was good."
Cons: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Pros: "Good service."
Cons: "Flight was congested."
Pros: "Excellent service and flight experience!! Thank you."
Pros: "Very nice and pleasant staff"
Pros: "Although there was a little delay on boarding, everything went well and will fly with ANA again."
EVA was clueless and offered no help regarding catching our next flight. They gave false reassurances and didn’t know the process whatsoever. But the big probables was that Kayaks booking was unacceptable and a nightmare. We had literally 25-30 minutes from getting off our prior flight, picking up our checked luggage, going through US customs, rechecking our bags, going through TSA, then racing across a massive airport via train and running to make our flight in time. We almost missed it! Super disappointed with Kayak.
Ticketing too slow processing,takes 1 hour 30 minutes waiting
Pros: "Hello kitty everything!"
Cons: "Have no recommendations...everything was great"
Pros: "The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight."
Cons: "We missed our first flight because of our connection."
Pros: "Liked I got an aisle seat. But we should have that choice as we are purchasing the ticket"
Cons: "The boarding in lax"
Cons: "Seats were all apart from each other. Even with early check in the seat selection options were limited. I had to basically beg at the counter to at least seat me and my young daughter together."
Pros: "Leg room"
Cons: "Food quality"
Cons: "Food was identical to previous flight, which made me ill. There were only tiny drop down screens for every few rows, so it was hard to see the movie they chose for everyone."
Pros: "Spacious and comfortable"
Cons: "Food was pretty bad"
Pros: "Because of a long flight, Eva should provide more food in between"
Pros: "Comfy seats (no need for pillow), large touch screen, generally clean"
Cons: "Better food. I love airplane meals and been on many different airlines and sad to say, eva air has the worst food out of all of them"
Cons: "More legroom, but what do I expect in economy?"
Cons: "Better foods and drinks"
Pros: "Great crew and nice comfortable seats"
Pros: "Service and food was good. Freindly staff."
Cons: "Nothing. I flew business class and it was very good. Can’t speak about premium economy and economy."
Pros: "I have visited Taipei three (3) times. It’s a beautiful place to visit."
Pros: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
Pros: "plenty of movies to watch."
Cons: "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
Pros: "Very comfortable. Great movies."
Cons: "Not so good on the television shows"
Cons: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Cons: "Delayed and I wasn’t able to make it to my connecting flight to cenu"
Pros: "Nothing ."
Cons: "Poor service ."
Cons: "If flight attendant is sick, she shouldn’t work."
Pros: "Everything was great!"
Pros: "So so sevice"
Cons: "Not that friendly and almost missed connecting flight Taipei to Hong Kong. Flight departure was delayed about 40 mins and I had only 25 mins to catch the flight and no one helpful when I asked two flight attendants."
Cons: "Flying is okay but landed is terrible"
Pros: "EVA Air is consistent as the leg from Bangkok to Taipei. Flight was 30 minutes early that was great."
Cons: "Nothing of significance. Flight was full and just normal flight. Just a bit bumpy coming back."
Pros: "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
Cons: "It was just long but it’s understandable because of the distance"
Cons: "The seats were too close to the rows in front and back."
Pros: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Cons: "crew very bad. Act like they didn,t want to be bothered. Never smiling."
Pros: "Food was good. On time boarding. Not like other airlines, seats have less space and no sockets to charge phones."
Cons: "Not like other airlines, seats have less space and no sockets to charge phones. No entertainment."
Pros: "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
Cons: "delay for more than one hour from jfk airport"
Pros: "Comfortable seats & clean washrooms at all times with toothbrush & paste"
Pros: "Crew attention to detail, comfort, food, overall experience, clean restrooms"
Pros: "Just ok nothing special."
Cons: "Uncomfortable Seats, Food not good."
Pros: "Everything was great except that the cabin temperature was too cold. But not a major problem. This was my first EVA flight, and I thought it was great."
Pros: "Flight took off and landed safely :) food was available. Great movie selection"
Cons: "Eggs were disgusting rubbery over cooked mess. Potatoes were also a disaster. I ate is as I had no options....... but wasn't even close to good."
Pros: "Flight crew was very good. Service was great. Flight took off and landed safely...... most importantly."
Cons: "Hated being told at checkin that my regulation size carry on bags were slightly over weight and my only option was to go over on the floor and open them up to redistribute the weight. I was reluctantly fine with checking one of the bags, however not with being treated so carelessly and disrespectfully. I am not the kind of person that is ok with being put in that situation. As an airline I understand you need to have rules and guidelines to function, however sending me over to open my luggage on the floor in front of 1000's of other people is just humiliating!! If that is such a strict policy you really should have a space with some kind of privacy available and set up for customers to prepare to make things meet your standards. Then he changed my seat assignment for some reason and put me in an exit row..... not explaining that there is NO SPACE AT ALL for ANY carry on bags. That means no pills nearby that I needed, or headphones, magazines, iPads etc. I was really mad when I sat down and immediately asked to be moved. Luckily someone was willing to trade. Needed more to eat on a 14 hour flight also. Was really hungry."
Pros: "economy plus was well worth the extra money"
Cons: "The seats are terribly small."
Pros: "The meals were good. Wine served. Cabin crew very responsive."
Pros: "New 777 300ER. Big IFE screens. Comfortable seats. Good crew service. Average food."
Cons: "Improve the meal offerings."
Pros: "No delay, helpful crew,nice foods"
Cons: "It was good to be with eva air.."
Pros: "Entertainment was nice, food was good. When asked for a second blanket, it was given to me shortly after, washrooms were great"
Cons: "The flight attendent did not let me move to an available seat but the next two people who asked were allowed. I was very uncomfortable and freezing the whole time."
Cons: "Equipment not ready. Flight delayed with little explanation."
Pros: "Eva flight was fine."
Cons: "Dealing with kayak was a nightmare. After kayak cancelling the entire flight because my husband was to sick to make his departure flight to Bali, they cancelled his return. Kayak would not release his seats so we could not rebook, Eva said they couldn't rebook until kayak released. He did have to take another airline to Bali. After 7 days they finally released seats. After talking with them approx 8 hrs. Will never use kayak again."
Pros: "For the price, Hainan is a good value."
Cons: "I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore"
Pros: "Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day."
Cons: "The flight was delayed for more than two hours. Upset with it."
Pros: "The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served."
Pros: "Great crew. Food. Lay flat bed."
Pros: "Customs really fast"
Pros: "Crew is nice!"
Cons: "The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route."
Pros: "The company seems to be good based on their tv advertisement."
Cons: "Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed."
Pros: "The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip."
Cons: "We had to disboard on the tarmac and be bused to the terminal."
Pros: "The food."
Cons: "Flight was delayed 7 hours. Airplane stopped at an airport 100 miles from my destination. I was several hours late after that unexpected stop & already 8 hours late from the prevvious delay. I won’t take hainan after this."
Pros: "service minded because I am tall, so gave me a free exit seat without asking."
Cons: "the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies...."
Pros: "Crew services were excellent , boarding on time"
Cons: "The seats we’re little bit tights also the food wasn’t so Good because not for foreigners taste it’s chinese way."
Cons: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
Pros: "Everything was poor"
Cons: "All things"
Pros: "Food was good, people were nice, plenty of space to stretch"
Cons: "pls work out a system checking in luggages to destination directly, instead of rechecking in at transferring hub like Beijing. Can be stressful under time pressure. If there’s any flight delay, the whole trip can be messed up."
Cons: "There was no vegetarian food."
Pros: "I was happy but not blown away but the carrier. I was spoiled last time I took a 14h trip to Japan on JAL in a dreamliner. That was amazing. This was about what I'd expect on a flight in a 737 to Chicago from Boston, but it was about five times longer! At least they had good food and the entertainment options were great."
Cons: "A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier"
Pros: "The crew was very courteous and helpful"
Cons: "Headphones provided didn't work very well"
Pros: "Business class service"
Pros: "We have a 4-month old boy and getting to preboard was nice. The crew was great, letting us move about with freedom, and helping with finding bathrooms with changing tables, etc."
Cons: "There were at least several other babies besides ours on the flight, and only two bassinets available. We would've appreciated more options, and in the future will look for airlines/flights with better accommodations for infants. Music and movie selection wasn't as good as some flights we've been on."
Pros: "Exceptional service"
Cons: "There was no allowed use of smartphones at all so I was not able to watch my personal movies. Additionally, the Hollywood movies on my in-flight entertainment system provided by Hainan Airlines did not work. When I asked the flight attendant, I was only told that it didn't work."
Pros: "Loved the headrests and the kind crew. The pilot helped us recollect our lost time from a layover by really putting the petal yo the metal in the sky. I appreciated that!"
Cons: "Not much room for knees. Not a very good selection of movies."
Pros: "This was my second experience with H.A., the first being in February. The entertainment selections are quite extensive and I enjoy them, and they do a good job boarding people. Plus I like the comfort bag (sleep mask, ear plugs, toothbrush and toothpaste, etc.) that H.A. provides."
Cons: "I found this trip lacking. First, the gate at which we were to wait for the airplane did not have enough seats and so many people had to look elsewhere. Further, the lights were out, giving a shadowed, unused-like quality. Fortunately boarding took place relatively quickly, but I was very disappointed with the arrival at the gate. I look forward to the meals that H.A. provides during the flight, but neither the dinner nor the breakfast main meals were tasty. I've had four trips now -- to and from China twice -- and this was by far the worst. I hope it is not repeated, H.A. really did a good job on my flight to the U.S. in January 2017. Further, the seat felt cramped and it was hard to relax. But the main problem was that H.A. actually ran out of soda towards the end of the flight, which was a real negative given that many of us were thirsty at that time. I found the show of sympathy from the Chinese flight attendant rather forced on this issue. NOT good."
Pros: "Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had."
Cons: "the ticket counter would not give us our boarding passes. With a flight at 7 am and at the counter at 5 am the counter said we were too late. However, we watched as they kept giving others, the Chinese citizens, their tickets. They then walked us to the other side of the airport and left us at a China southern counter and told us to purchase all new tickets. For three hours we negotiated with them that we already had tickets. In the end, Hainan would. It grant us any. Parsing passes. We missed our flight and had to purchase new tickets through China Southern."
Pros: "Food was ok. And Airplane is pretty new nd clean."
Cons: "Connection!!! I did transit in Beijing to Mongolia. I even didn t realise Hainan airlines land in totally different terminal which is way far from main interbatinal terminal. I needed to take out all my suitcases and need to go terminal 3 international airport that is very far from where Hainan airlines landed to take my next flight. How sites can sell ticket like that without notice and warning!!!!!! Ver bad connection."
Pros: "The seat was okay, and the food was nice."
Cons: "Plane arrive very late, and I have to wait quite a long time for lift off. Due to late arrival, they ask me to wait 24 hour to take next flight to Bangkok. They bring me to free hotel, but the hotel was not good. Also, Hainan Airline is located in Terminal 2, not 3 which is quite old and ticketing and translating was annoying... this was my worst flight experience ever....."
Pros: "Because your BOS departure was several hours late, you arranged free lodging in PEK for the overnight connection. This is superb and first rate service."
Cons: "Departure in BOS was several hours late."
Cons: "FLight was delayed and transfer desk was unable to manage"
Pros: "It is nice to provide free accommodation to passengers who need to spend long hours between flights. This shows Hainan Airlines really cares about the customers."
Pros: "Very accepting and respected"
Cons: "Everything is fine"
Pros: "Cabin crew very professional"
Cons: "Checked 2 bags in Guangzhou. Waited over 1 hour in Beijing for bags. Only the smaller bag arrived. Baggage check desk says the larger bag did not get on plane because malfunction of computer tag. My missing bag will come on next flight to Beijing but will not make it in time for my departing plane to Seattle per baggage clerk. A missing bag was filed w Hainan Air. No attempt was made to correct the situation by Hainan. Alaska air was much more helpful even though the situation was caused by Hainan!"
Pros: "The ticket is cancelled by the agent in Kayak."
Cons: "The ticket is cancelled by the agent in Kayak."
Pros: "great food, excellent service.unbelievable cheap price"
Cons: "I've travelled extensively and ok many different airlines and Hainan is by far the worst. Not good communicating prior to the flight especially about delays. The food was in edible. Seats where uncomfortable and on each flight here was something broken on my seat. No entertainment on flights between Bangkok and Beijing. The crew was So unfriendly and wouldn't help at all when we asked them for help when one of our travel companions was ill."
Pros: "Very smooth flight, safe Good food, confront set."
Cons: "The food, set, the service."
Pros: "Love the lie flat seats."
Cons: "We arrived early for our flight, but the check in counters don't open until 3 1/2 hours before the flight. So we had to wait for 2 hours to check in and get boarding passes so we could go thru security and get to the business lounge. The food In the lounge was very good. The food during the flight was poor. Couldnt plug in my cpap during the flight, so couldn't sleep."
Pros: "The stewardesses on board were not very friendly at all in general. For some reason one stewardess continue sending bottled water to a passensenger sitting next to me along the way from San Jose to Beijing but not one time she would ask me if I need water at all as I sat at the aisle seat Ava the other passenger getting the special attention was at a window seat."
Cons: "Bathroom was dirty and not enough tissue paper. Favoring to certain passengers on board and not having any courtesy or caring for other passengers. Foods were mediocre and not supplying to the passengers at the departure location dinner time; instead of providing to San Jose dinner time at 7pm but the meal was provided at 1am after the midnight."
Cons: "Be aware that the boarding might not the via bridge, nothing bad, just be ready that it's a little different in China sometimes."
Pros: "Crew was friendly and patient"
Cons: "Food was really bad. I requested vegetarian. Felt like it was just a last min throwing something in. Not prepared with care and attention. the second meal was just a couple of cold pancakes and that was it!"
Pros: "Cleanliness of the cabinet as the first impression."
Cons: "So many interruptions from the crew, repeatedly drew guests' attention for even minor things. Leg space really small, baby crying, flight attendants not very professional."
Cons: "my luggage had to be claimed in Beijing and re-checked in instead of claiming it in the destination. My flight from Kunming to Seattle (transition in Beijing) were all with Hainan and I am not sure why they do not check my luggage in Kunming all along to Seattle."
Pros: "Ground staff and hospitality"
Cons: "Food could have been better for vegetarians"
Pros: "The service, the service, the service. The ladies in business were just lovely, and good. The lounge and check in seamless. All of above far superior than US carriers for flights to China."
Cons: "The Business seats, not so great. Very narrow, and I am not a fat American. I am 6-3 however, and in the flat position, I did not fit.. had to turn on side. And the seat are not well cushioned. Not much storage. Video screens too far away. Video entertainment screen very tough to navigate. Selections of US movies sub standard, even more so with TV shows. Oh, the service, while great,, need to ssk sbout drinks more - and - please... start chilling your beer, champs, white wines and soft drinks."
Pros: "Guangzhou airport service is good."
Cons: "Wait a long time to get luggage, and need to walk 15min from T1 to T2 to connect flight."
Pros: "Plane was clean n good , staff was nice , flight wasn't late , prices were great ."
Cons: "There should be fish or vegetarian food on the menu on each flight"
Iam satisfied with all this.
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Horrible customer service.
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
Awful delays, missed connection, no assistance, total disaster
Cons: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pros: "Comfortable and Clean"
Pros: "Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight"
Pros: "Not much went well, sorry"
Cons: "Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight."
Pros: "Crew, entertainment and food was good"
Cons: "OMG!!! Leg room is inexistente... Lufthansa has the most uncomfortable seats ever. You really feel like you have the person in front of you sitting on your lap and the people behind kept complaining because we reclined our seats to have some space to gasp some air !!!"
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "Service in cabin"
Pros: "On time."
Cons: "Uncomfortable seats."
Pros: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Cons: "The seating was very close. Not enough room to sleep comfortably."
Pros: "Arrived safely."
Cons: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Cons: "There was hardly any communication about the delay."
Pros: "Lots of space....very comfortable seat."
Cons: "Can’t think of a thing."
Cons: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"
Cons: "I didn’t like selection on movies"
Pros: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Cons: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Service, food, and entertainment was great!"
Pros: "Usual good service for economy class on this airline"
Cons: "Airlines Front desk delay, long boarding , poor food"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Cons: "Being sick on the way back home from my Vacation!"
Pros: "Departure was a bit late but we were informed. Even with that delay arrived on time. Coach seat was okay for me. Movies offered could be better but there was enough for my taste. It was a night flight anyway, so I was asleep most of the time."
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "On Time / Comfortable short flight"
Pros: "Great crew. Very comfortable flight, good food. On schedule"
Pros: "Crew was friendly both in flight and check in area."
Cons: "My entertainment screen wasn't working at all from Washington DC to Munich! Also, I searched Lufthansa's website to order "Halal Food" but there was no option for it! I talked to one of the crew about it, she said that I needed to call to order in advance, but she was nice enough to offer vegetarian food as a substitute which was okay."
Pros: "I paid an additional fee for a seat with more legroom....a great investment! Also, crew members were very attentive and courteous."
Cons: "All good"
Cons: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Cons: "Despite calling 2 weeks ahead of the flight, I did not have a vegetarian meal for this flight or the leg from SFO to Frankfurt. The other flights had the correct meal selection. The plane did not have private screens, only access to personal devices, but it was difficult to keep my device charged to watch a full movie. With an 11 hour flight, that was definitely disappointing."
Pros: "The leg room was definitely more than on a US flight, which I gravely appreciated."
Cons: "Boarding was a bit chaotic -- no rhyme or reason . Pasta dish and chicken dish were both low quality."
Pros: "Aircraft, crew, drinks"
Cons: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "Took off on time and we got breakfast. Good crew."
Cons: "Older plane, no entertainment offerings. Leg room seemed to be less than expected even thought was in business class section."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"