Daily cleaning, installation of cabin HEPA filters on flights from Beijing Capital
|March||Best time to beat the crowds (6% less expensive on average)|
|August||Most popular time to fly (27% more expensive on average)|
Average price round-trip
|C$ 1,183||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 657||or less|
Good deal one-way
|C$ 341||or less|
Hainan Airlines has waived its change and cancellation fees on flights from Beijing Capital to Canada. Confirm policy on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 45m
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Scores according to KAYAK customer reviews
Pros: "Seat not comfortable crew was amazing"
Cons: "Comfort in seat"
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Cons: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Pros: "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
Cons: "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
Cons: "The way they board the passengers"
Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"
Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Pros: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Cons: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Pros: "Staff were amazing."
Cons: "Nothing great experience!"
Pros: "The crew were helpful and nice. It was comfortable."
Cons: "The food was horrible. The movie selections were quite limited."
Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Pros: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Cons: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Pros: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Pros: "Good service"
Pros: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Cons: "Food choices very limited, and quality is sub-par."
Pros: "Very good experience with ANA."
Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Pros: "on time"
Pros: "Staff was pleasant, food was good, decent movies overall."
Cons: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Pros: "Enough room for relax"
Pros: "The leg space and the comfortable chair"
Cons: "The crew they hardly speak English but its ok"
Cons: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Pros: "Very kind flight attendants with amazing service!"
Cons: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Pros: "Very comfortable"
Pros: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Cons: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Pros: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
Cons: "The only gripe for me would be the movie selection. There are not that many choices."
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Cons: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Pros: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Cons: "Not much all good"
Pros: "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
Cons: "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Pros: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
Pros: "Early arrival. Crew very good."
Cons: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Cons: "Flight was delayed for four hours. Missed connecting flight."
Pros: "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
Cons: "Can't think of anything negative."
Pros: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Pros: "The movie selection and food served were pleasant surprises."
Cons: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Pros: "Great plane Great movies Great seat"
Pros: "I had a great flight. The food was ok but I was able to sleep for most of the flight."
Cons: "I really have nothing bad to say about the flight."
Pros: "Friendly staff and comfortable seating."
Pros: "Some superb food, probably the best I've ever had in economy class. The crew was also really nice and friendly."
Cons: "Flight was a little long!"
Pros: "attentive crews, clean toilets"
Cons: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Pros: "Food is delicious"
Cons: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Pros: "Crew was great, seating was cramped."
Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Cons: "As with all economy seating...it is cramped"
Cons: "Thank for everything it is excellent"
Pros: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Cons: "Hot food was luke warm, portions skimpy."
Pros: "This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi"
Pros: "Crew was very accommodating"
Pros: "Plenty of beverage service and food was very good."
Cons: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Pros: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Cons: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"
Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Pros: "The service was perfect the aircraft was clean and tidy. The pyjamas were a great added bonus and comfortable."
Cons: "There was nothing to complain about."
Pros: "Museum of Islamic Art,"
Pros: "exellent in everything"
Pros: "Everything was perfect !!"
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pros: "Stewards and Stewardess were very prompt and always had a smile!"
Pros: "The hospitality of this airliners is unprecedented"
Cons: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."
Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Pros: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Pros: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"
Pros: "Flight schedule in time."
Pros: "Good quality planes with lots of leg room! Also, pretty and young crew...unlike most domestic airlines."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Cons: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Pros: "It was actually on time."
Pros: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Cons: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Pros: "Staff were professional, food was good and seats were comfortable."
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Pros: "The plane number one is very good but the onther one to cairo is good not like the first"
Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."
Cons: "Catering and seating. They ran out of food and drinks"
Cons: "delayed flight"
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Cons: "Seats are extremely uncomfortable.."
Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"
Pros: "Best service, food, seats, space, amenities."
Pros: "meals are pretty good, though repetitive"
Cons: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
Pros: "The bathroom was clean in the beginning of the flight. Speak some English ."
Cons: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."
Pros: "The staff was kind and well spoken on the flight."
Cons: "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."
Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Cons: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Pros: "Flight attendants are super friendly and helpful. The food was excellent."
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Cons: "My entertainment set didn't work"
Pros: "They boarded on time, took off on time, and the service was friendly."
Cons: "Nothing really."
Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Pros: "Crew is amazing food is good plane is clean and comfortable"
Pros: "The flight itself was comfortable and pleasant and the crew helpful. Customer Service dept in Chicago was helpful when the flight arrived late and we had to be rescheduled."
Cons: "Flight was late leaving which means I and many others missed out connecting flights. However, Turkish put us up in Chicago overnight and provided us with food vouchers."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Cons: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Pros: "Great service"
Cons: "No room"
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Cons: "We r a family of 5 and we did not seat together this Waht bothers the most of the trip that they couldn't put us together"
Cons: "I like everything"
Pros: "Every thing"
Cons: "Flight was canceled and I missed all subsequent connections"
Pros: "Everything was great, smooth, professional and above expectations."
Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Pros: "- Boston - Istanbul is a great (~9 hours) flight making it very convenient option."
Cons: "- Quality of food service has been going down - Lack of training and professionalism by flight attendants is evident"
Pros: "Good food and excellent service from the crew."
Pros: "Excellent entertainment + decent food"
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Pros: "The crew on the flight was trying to do his best - but too late and too little."
Cons: "The flight was delayed in 22.5 hours. No information or instructions where to go or what to do was given. When little info was obtained by shouting of chinese-speaking passengers, it was in mostly in chinese - not English. For 22 hours we actually did not know what to expect. When we finally were told that there is a flight - huge lines to check in. No help with connecting flights was offered. when I asked to reserve a connecting flight - I was put on a connecting flight that I missed anyway because of further on-going delay. When I reached Istanbul - no help was actively offered. I had to arrange my connecting flight. No compensation was offered. When we asked for some food and water, we were sent to the lowest level lounge in Ataturk airport. Very poor Turkish Airlines experience!"
Pros: "My husband and I had a very average experience overall. From boarding to inflight customer service."
Cons: "We did not plan to check in any luggage since we had few connections, so we decide to take our rimowa luggage with us. So we were forced to check them in because it was only 8kg allow per passenger on carry on. So our luggage end up full of big dents, and scratches. We reported to the airlines and it was hard to justify what we were complaining about it. As a consumer were are very unsatisfied and unhappy. One of the worst experience in hospitality I have ever experience."
Cons: "The temperature was a little bit low."
Pros: "I was upgraded to business class for this leg of my total journey. It was incredibly comfortable experience. The recliner seats with the massage feature add immensely to the overall experience."
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Cons: "Just as bad as it was from Rome to Istanbul"
Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Pros: "Plane was clean. Good food, nice details. Nice variety of entertainment."
Cons: "Entertainment system stopped working with about 2.5 hours left in flight."
Pros: "Turkish delights on-board"
Cons: "Chaos at the Istanbul terminal. Connecting flight was literally a mile away. We had to run through the entire terminal only to miss our connection. No help/information from the airline. They made us walk even more to get us transferred to hotel for a night. Their crew repeatedly lied about how to get new boarding passes as they were busy and didn't want to do it for us. Sent us to another transfer desk. No veg. food option even after making a special request. They said sometimes those mistakes happen. You can't call the crew from your sit to get snacks. They make you get out of your middle sit and walk to the back of the plane to get a sandwich. The boarding process at the Istanbul airport is even more chaotic. They have their own security (after having done security at the o origin in Rome AND at the IST airport), which requires standing in an hour long line and getting profiled and judged by the airline staff."
Pros: "The boarding was quickly. The crew very kindly"
Cons: "The seat are small. The food has a lot of salt and bread."
Pros: "Thats awesome"
Cons: "All personel it was good."
Pros: "Moved into business class much more leg room"
Pros: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Cons: "Really great flight. Can’t say enough about it."
Pros: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Cons: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."
Pros: "The economy seat was surprisingly comfortable"
Pros: "Very attentive crew. Top notch service and care."
Cons: "Lufthansa business class in the 747 is dated and not the most comfortable. No pods and privacy. Entraînement system at my seat was defective"
Pros: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Cons: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"
Pros: "The agent worked hard to find us another flight to rome"
Cons: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Pros: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Pros: "Food quality was good, and movies had a great selection. Boarding went quickly."
Cons: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Cons: "Very bad food"
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Pros: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Cons: "Never made it"
Cons: "food could have been better especially "breakfast"."
Pros: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Cons: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Pros: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Cons: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Pros: "boarding area was bit confusing"
Pros: "New planes, friendly staff, decent space even for economy, great food"
Cons: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."
Pros: "The food was great and the crew was respectful and helpful."
Cons: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Pros: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Pros: "There was good in flight entertainment"
Cons: "The food was barely edible. I'm glad to have brought a snack in my bag."
Pros: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Cons: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."
Pros: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Pros: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Cons: "economy: The chairs were ok but I've had better ones."
Cons: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."
Pros: "Entertainment system, food. Crew was great."
Cons: "Delayed boarding and artival to YYZ"
Cons: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Pros: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Cons: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Pros: "Friendly crew"
Pros: "Staff were fantastic!"
Cons: "No entertainment system for a 10 hour flight! Found out once we were in the boarding area via an announcement to download the Air Canada app to use their wifi entertainment. Or rent an iPad. Not cool! The elderly lady beside us didn't even own a phone. That's a long flight! And all my records indicated Lufthansa (run by AC) flight. So strange. No wonder people are not AC fans. Understandable to say the least."
Cons: "Not enough leg room I am 6ft 3 tall"
Cons: "Gate distances were too far away and passport control in Munich is not organized"
Pros: "The price was good and connections were well-timed. Lufthansa had great food and service. A glass of pear brandy after dinner? Yes, please! I've seen a few other negative reviews for Lufthansa, but I've always had great experiences with them. The crew and food are top-notch."
Cons: "We had two legs on Lufthansa and the third was Air Canada. Lufthansa was great; great service, great food. But on Air Canada there was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Pros: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Cons: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Pros: "That there was a flight from Toronto to Minneapolis."
Cons: "It was really cramped and small. The gate was far away from everything and cold."
Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Cons: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Cons: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Pros: "Nothing horrible experience"
Cons: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Pros: "The flight attendance were nice."
Cons: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."
Cons: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."
Pros: "The crew did really well in serving everyone. They were polite, helpful and on the go from the time we boarded until the time we landed."
Cons: "The greatest issue I have has to do with the state of Gatwick which is now under construction. Air conditioning was not available at our gate nor the seating area. We stood at our gate for a long time before being processed so that we could enter the seating area for the flight. We went from hot to hotter prior to boarding."
Cons: "We missed this connecting flight."
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Pros: "Attendents were very warm and friendly. The pillow, blanket, water and headphones at the seat were a nice welcome."
Cons: "No reading light that I could control."
Pros: "The upgrade to business class"
Cons: "Not Applicable"
Pros: "Crew was friendly."
Cons: "For such a long flight needing to use a personal device for in-flight entertainment."
Pros: "787 Plane, leg space, polite and beautiful staff + service."
Cons: "Need to improve on food"
Pros: "The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced."
Cons: "Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option."
Cons: "They lost my luggage"
Pros: "Special meals were delivered very quickly. Enjoyed all the nature films. Stewardesses were very helpful and spoke enough English to understand."
Pros: "Crew of airplane serve with good skills."
Cons: "Everything is good except Wuhan Tian He airport the Hai nan airline check in few people need improve the knowledge and also attitute."
Cons: "Only one of two washrooms in economy class was working. Very long queue."
Cons: "I missed my flight because of wrong details the airline sent me by email. I arrived 3 hours before, but when I arrived, it was too late, and the flight already departured. The only next flight to TLV, Israel, was on the 2nd of Nov- 2 days later! I had to wait a whole day in the airport for another flight with another airline (ELAL) which I paid for it 2900 RMB! It's really unfair, and the women in the check-in desk wouldn't help me nor give me any info in order to book a new ticket :( It was a horrible experience, and I definitely wont fly with Hainan Airlines again."
Pros: "Crew members were nice Direct flight to Beijing from Seattle"
Cons: "Customer service didn't speak English Couldn't choose seats ahead of time The food options were not good Can't use your phone in flight Not many entertainment options The check in in Bangkok was a mess and 2/3rds of the workers were sitting around on their phones"
Pros: "om time"
Pros: "I picked up the wrong luggage and returned it to their office. The officer was very responsible and called me and kept my luggage in good shape. The ticket was cheaper, but service is better than US airlines."
Cons: "Hope to have better transfer connections from international flight to domestic US airlines."
Pros: "the bathrooms were kept fairly clean"
Cons: "the entertainment system was broken was never apologized for the inconvenience . I wouldve flown a different airline if i knew this."
Pros: "Inexpensive tickets. New appearing airplanes."
Cons: "Everything else was sub-par or terrible, especially to return home (see below). Of the 3 flights I took on Hainan Airlines, 2 were international and 1 was domestic (within China). Generally speaking, the service was terrible-- especially the international flights. On the first flight from Chicago to Beijing, I was traveling with my 8-year-old. Unfortunately, she spilled her drink all over the seat. We struggled to communicate our needs to clean up the spill, as no one spoke English. This may not be surprising for a China-based company, but flights to the United States should include staff with limited English skills. Not only did the staff not appreciate our needs for a basic issue (providing TWO cocktail napkins), they did absolutely nothing to help deal with the situation. To make matters worse, we did not receive our meal-of-choice for either the initial meal or the pre-arrival meal. I found this surprising, since we were served relatively early in the economy class cabin. The domestic flight was another issue. In short, the flight was delayed more than 6 hours for weather. While not Hainan's fault, our departure gate was changed THREE times in 6 hours -- causing significant frustration. Several passengers even fought with the gate agent before the police were called. Finally, our return flight was the worst of all three legs. Again, we did not receive our meal–of– choice. Trying to please my 8-year-old, I asked for the fish. I was a matter-of-factly told that there was no more fish. When I pushed the issue, they "miraculously" found fish, ten feet away on the cart in the next aisle. I asked if he could check for second fish, and the flight attendant acted perturbed. He told me that he cannot make any guarantees, but he would check. I never got the fish -- and he NEVER bothered to check back to see if I would like any of the other entrées. We were then presented with long stretches (i.e., hours) with very little to drink. We were given drinks maybe three times over the course of 12 hours, but I was dying of thirst, made worse by the hot and stuffy cabin. When the flight attendant came by the third time, he provided ice to the person across the aisle. Surprised by seeing ice for the first time I'm 3 legs, I also asked for ice. Again, I was told "we have no more ice. I responded with, "Of course you don't." His response – "is there a problem?" When I expressed my disappointment, he simply walked off. I then got his attention again and pointed out that he never returned with an entrée. Again, no response. In short, the flights are cheap, but I would suggest another airline."
Pros: "The Hainan airline uses the latest and most mordern and comfortable equipment. Excellent services from the staff. food as good as can be expected on the far back end of the aircraft. I will definitely fly Hainan again if this is an option. I was especially impressed by the hard work carried out by the cabin staff."
Cons: "The boarding procedure was a real mess. The use of several aircraft being 'loaded' from a small space using buses, etc and no direct access to aircraft made the Hainan experience something very low. However, I assume this is an airport administrative responsibility and not necessarily something the airline selected. Th movie/sound selections could be better........but this could be because the selections were focusing on a Chinese audience, mostly?????? Not sure about this."
Pros: "The crew was much better and seemed to care a lot more than in the previous flight (see HU 496 Seattle to Beijing, above). The boarding seemed to take a lot longer, and the crew was helpful and kind during this process. The seat actually felt better than in the flight above, and I was able to rest and relax more during this 2 1/2 hour flight than in the whole 11 1/2 hour flight from above."
Cons: "The food and entertainment selections were not very extensive. I don't really need a lot during the last trip (of three) on my China to U.S. or U.S. to China trips, but it could be improved."
Pros: "Very good service.Much Better than American Air ,Air Canada .KLM or Lufthansa"
Cons: "Everything.... Especially service..."
Cons: "One of the cabin staff was VERY RUDE. Over all it was ok."
Pros: "Some of the crew members were extremely kind."
Cons: "Weather delays. Normal though."
Pros: "The wine and the movie selections were good."
Cons: "Very uncomfortable seating. It seamed a bother to ask for a pillow. The staff in gerneral wasn't very polite. Also the bathroom was filthy."
Pros: "The flight crew was very friendly. They were patient and nice to all the passengers. Food was also pretty good. There was a delay, but that's not the airline's fault. They communicated well in Chinese but I can imagine it could be challenging for non-Chinese speakers as the flight crew's English ability was limited."
Cons: "Ground service was absolutely HORRIBLE. 1. When I inquired about a possible upgrade, they demanded that I pay the price ($3000+) IN CASH. 2. I had a transfer within China and I had to re-check-in and pick up my luggage during the transit stop. Completely unreasonable. 3. When I asked the gate agent about how I can get help during the transit because I'm short on time, they simply said "well you'd better hurry up." I cannot imagine how a Skytrax 5-star airline can have such horrible ground service."
Pros: "Best service with genuine hospitality. Wish all airlines were like Hainaun airlines"
Cons: "My biggest complaint is that my bag was misplaced somehow between Seattle, Washington and Chengdu, China and it took 4 days to get it back. I arrived in Beijing for a layover, and was inconveniently supposed to pick up my baggage and check it again. However, my baggage wasn't there. I went to the baggage inquiry counter, and the guy behind the counter told me to check overside luggage for my lost bag. He then filled out a confusing piece of paper, and told me to call the number on the bottom of the sheet when I got to Chengdu. Once in Chengdu, I called the number and it didn't exist. Overall, because of the incident, I was given the run around. Every time I called the airline, they couldn't really answer any of my questions or help me out. Luckily, I had a few days to spare before I was leaving Chengdu and would need my baggage. I think Hainan should just have a better system for those types of things.... Not impressed"
Cons: "When my daughter arrived in China no one would help her to get her ticket or show her where to go it took her over an hour to find someone to walk with her to get her ticket at counter and take her to the gate. I ask them in Las Vegas she needs assistance when she gets off the plane in China they told us to just show stewards your ticket and itinerary but no one helped her I would never take this airlines or refer it worst ever"
Pros: "Nothing to tell anything"
Cons: "Not on time"
Cons: "I did not get aeroplan Credit"
Cons: "Flight was 1 hour late into Chicago. Missed my flight to Manistee. Had to pay $207 to fly into Grand Rapids 5 hours later"
Pros: "They very cheap on drink. And not very nice"
Cons: "They serve you not even half drink of juice, they should improve, and no ice on the drink it's an international flight ,they should have any consideration for other customers. And the food was awful"
Pros: "The food was a little less disgusting than some airlines (Delta)."
Cons: "The check-in area was not marked and confusing. The number of staff working the check-in and baggage check area was inadequate."
Pros: "Service was good. Plane was clean. Free alcohol."
Cons: "No American/Hollywood movies were uploaded to their entertainment services. The flight attendants said that their entertainment system was recently updated and they must have forgotten to refresh the new releases and Hollywood movies. Also, they ran out of mango + coconut juice even though their flight cocktail of choice was a Passion Sandy (coconut juice + Baileys)."
Cons: "Food wasn't that good. The flight crew and amenities were very nice however."
Pros: "It seemed like the beverage tray was on a constant loop. Made staying hydrated very easy! Staff was also very friendly and considerate - one of the attendants snuck a sandwich onto my tray while I was passed out."
Pros: "Nice staff."
Cons: "Very delayed with no explanation. Food was not good."
Pros: "Entertainment and crew were good. Seats were ok, like any airline."
Cons: "Food was not good."
Pros: "Excellent crew, food and entertainment."
Cons: "No use of laptops or cell phones"
Pros: "Plane and service."
Pros: "Friendly and helpful staff on the plane and at the airports"
Cons: "I pre-reserved seats via the HU website 2 days ahead of departure. When we checked in for the flight we did not receive seats together. We ended up having to ask other passengers to change seats,"
Pros: "Specifically called and reserved a window seat, then checked at the Hainan Airlines check-in desk while I picked up boarding passes and at the gate to ensure I had a window seat. I got a "window seat," but my row didn't actually have a window-- it was just a structural wall. That was a disappointment."
Pros: "Large plane with little breathing room."
Cons: "Excellent in-flight entertainment."
Pros: "Crew were very cooperative but did not know much English."
Cons: "We had a screaming child who continuously threw temper tantrums. THe crew were unable to get parents to manage the girls who were about 3 and 5 years of age. A baby you can understand but this girl was old enough to be talked to."
Pros: "Big plane, nice Crew"
Cons: "This is a review regarding the flight from Montreal to Guangzhou, not the return flight. 1. HanNan air line use same plane for international and domestic flight, so in BeiJing airport, you end up walked all the way from international terminal to domestic terminal(which can not be avoided), and have to take shuttle from the gate travel back to the international terminal. It is not nice in winter or bad weather or travel with kids. 2. For traveler comes from other city with connection flight, HN air line is not able to provide the boarding pass of next connection flight after oversee flight. It is kind of hassle. On the returning flight, the on board entertainment system did not work even after restart. No any movie or TV, only music and games were available."
Pros: "Besides the entertainment system not working - good flight"
Cons: "During the return flight - the entertainment system was not working"
Pros: "Staff are profesional"
Cons: "long wait for connection"
Pros: "Great selection of entertainment. Friendly staff."
Cons: "Riding the bus to get to the airplane. Lack of legroom."
Cons: "Specifically requested a vegan meal, but when on board, there was no vegan meal to be found. Ended up eating scraps."
Pros: "Planes were new, and leg room wasn't horrible for economy class."
Cons: "Boarding process at Beijing was terrible. Even after going through security, we weren't allowed to purchase water bottles to bring onto the plane (there's a final security check at the gate), which was bad because Hainan really skimps on the beverage service in flight, with only 2 or 3 set services over the course of 12 hours, and for each one you get maybe a dixie-cup sized amount that you're done drinking before the third person in your row has even been served. At boarding, they cram the entire plane onto two airport shuttles and bus you clear around the airport to load onto the airplanes, sitting in the middle of nowhere on the tarmac, via a portable staircase. Not fun while hefting your carry-on luggage in 100 degree summer heat."
Airlines flying from Beijing Capital have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Beijing Capital
Masks required on board, masks provided on flights from Beijing Capital
Social distancing seating
Middle seats unavailable to book on flights from Beijing Capital
Testing for antibodies, testing for symptoms for flights from Beijing Capital
Waiving of change fees. Search flexible flights from Beijing Capital