Pros: "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
Cons: "No improvement needed!"
Pros: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Cons: "Comfort of seats"
Cons: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Pros: "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
Cons: "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
Pros: "The staff was extremely helpful, including bumping up our seats to the front of the plane."
Cons: "The plane was old and cramped. I was dying in there."
Pros: "Brilliant take off and landing too. Very good service. Nice food. Should provide some sweets in the form of chocolates or cakes. But overall a nice and pleasant journey. Thank you!"
Cons: "Nothing to dislike."
Pros: "Adult and kids menu was good on flights departing San Francisco. Programming options were Good."
Cons: "Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates."
Pros: "It was great! The staff was very friendly and attentive!!"
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Pros: "Very helpful crew. Good leg room"
Cons: "Entertainment system did not work, so I was moved to another seat."
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Flight was delayed without reasoning or ample notice. Missed my connecting flight and was not given the rebooking information or new boarding pass until I had to ask multiple times. Connecting flight had no room to store my carry on luggage.
Customer service on the phone for the flight was very good. Service on the flight was mediocre. Comfort was terrible because my wife and I were placed in the back row and with the person in front of us putting down their chairs we had NO space in which to move. No sleep and back pain for 91/2 hours.
It would have been much better if the plane actually departed. The flight was canceled, so it took me about 36 extra hours to get home
Pros: "Crew was very nice"
Cons: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Pros: "The crew was great with kids. Very friendly and helpful."
Cons: "First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation"
Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Pros: "Crew was nice, entertainment was excellent, seating just OK."
Cons: "I got to the gate 30 minutes before departure but they already gave my ticket to someone else. All this despite me coming from a connecting flight and having had checked in 24 hours in advance. Eventually I got my ticket back when someone else didn’t show up."
Pros: "Crew was the best ever."
Cons: "Space is always an issue on super Kong flights, so any improvement for these 11 hour flights would be great. A place to stretch somewhere?"
Cons: "The crew were not very friendly. They were snappy and were irritated by requests. Often walked past us instead of offering drinks, felt ignored. The TVs did not work properly for many people."
We were told at check in that my wife and I will be sitting together. We were not. Our mistake was we did not check our seat assignments on the boarding pass until we got on board. At that time there was no solution because the flight was fully booked.
Pros: "The entire experience went perfectly. Everything was prompt, smooth, and on time."
Cons: "Nothing. A prepared traveler, is a good traveler. These are different times. Understand there are limitations for everyone. Focus on the basics. Do your homework. Read the airlines’ travel updates. Bring minimal gear. Be EARLY. And lastly, be grateful for getting a flight at a great price. If the flight went smoothly, don’t complain and moan about the little stuff that has nothing to do with getting from point A to point B. It’s a struggle for all of us. Please understand that."
Cons: "First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings."
Pros: "On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant."
Cons: "The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!"
Pros: "The crew, the meals, the on time departure and arrival . Philippine Airlines got my attention . I was in BC, and their lounge was awesome and so was the service on board. And the flight attendants as well! A five star airline, thank you !!!"
Cons: "Everything was great!"
Cons: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Pros: "The crew was friendly"
Cons: "The flight schedule was late and there were too many last minute changes in my flight schedules which drastically changed all my vacation plans as well."
Cons: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."
Pros: "No and No"
Cons: "Was in business class and service is poor. Food was mediocre and service was not at par as other business class airlines. Toilet is dirty most times and lacking toiletries. Very unsanitary. Only thing good is all service staff always smile but lack proper and on time service training."
Pros: "The flight was faster than going to Philippines and movies is convenient"
Cons: "when you ask for extra food coz youre hungry but crew tells you wait"
The one review I made last I thought was from Houston to calgary so go off that one
Air Canada has become the Spirit Airlines of Canada, with a fare structure so confusing and so many hidden fees that you end up spending way more than ever anticipated. While traveling back and forth between Washington and Vancouver to be with a family member who was gravely ill, my $1000 “flex” ticket ended up costing me almost $1700 with change fees and seat selection fees which were, theoretically, a part of my flex ticket! Not so flex. Avoid if you can.
The flight was delayed. They assigned us a direct flight instead, We are very happy with the changes!
Boarding, crew knowledge/experience, waiting time on a bus (in Lisbon) to our gate, poor directions and lack of staff to direct travelers through customs once landed in Toronto.
Cons: "Air Canada not even offering a snack on a 3 hour flight now. Ridiculous."
Pros: "Typical Air Canada flight. Not great but not horrible (surprisingly)"
Cons: "The entertainment systems were broken on our seats but they did give us a small discount voucher."
Pros: "There was some csr that assisted us however."
Cons: "Most csr didn’t care our flight was cancelled. The communication internally was slow. Found out from my app. When asking info at counter they were rude and came off as they didn’t car"
Cons: "No lights working.Could not get on to entertainment on devices"
Pros: "Aircraft was clean. Convenient connecting gates. Flight duration."
Cons: "- Poor quality food - Extremely poor inflight entertainment - Flight delayed no real explanation provided"
Cons: "For an overnight flight I would have expected the lights to be turned off, or at least dimmed. My plan to sleep and enjoy my day of return did not go ask planned."