Daily cleaning, installation of cabin HEPA filters on flights from Zhuhai
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Scores according to KAYAK customer reviews
Pros: "Boarding process may have been the best thing possible."
Cons: "Customer service could be a whole lot better. Seats very uncomfortable for extended flights."
Cons: "Gate change notice"
Cons: "Flight was delayed, again!"
Pros: "Cheap price."
Cons: "The food was not great. No USB charger. The other passengers were noisy."
Pros: "Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft"
Cons: "The food quality was very poor and portion too small. This could utilize some improvements"
Pros: "Seat very comfortable"
Cons: "Need better food quality and choices."
Pros: "Food Problem !!"
Cons: "Worst Food"
Cons: "For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns."
Pros: "Not a lot."
Cons: "Food was bland & dull... the same at every meal. Crew did not seem to understand the difference between chicken & duck. EG; "It's chicken & rice"... if it's chicken, why does your colleague say duck? Seats are cramped. No control of your personal environmental comfort - no overhead air nozzle. Crew slow to respond to seat call for assistance."
Cons: "The same thing as above"
Pros: "Air China does have excellent economy class prices on trans-Pacific flights. The planes themselves are not bad, and the flight attendants have been good. Overall it could be worse."
Cons: "Both their website and their check-in staff (at Beijing airport especially) can be terrible and frustrating. it is even difficult to manage flights that you book directly on their own website. The check-in staff are grumpy at best. Catering is as bad as it gets. The airline food is a throwback to the 1970s. Drink selection is poor--no fizzy water/soda water/seltzer. Only regular water, coke and sprite, and no spirits at all. Very bad wine and beer with only one choice for each: Great Wall wine, which is sweet and gross, and warm slimy swill beer. The airline could do better by upgrading the website system and having better staff training for customer service."
Cons: "Late No wifi internet said there was Late Had to run through airport to catch connection Bags didnt arrive Now have to wear sweaty clothes (after running for a day or two) Food sucked"
Pros: "Good service with good cooperation."
Pros: "Ran on time"
Cons: "Food and drink options are limited"
Pros: "Easy no problems good staff"
Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."
Pros: "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."
Cons: "You name it, I've flown it, but Air China takes the cake for all-around worst experience on a plane. For starters, the idea of customer service hasn't made it's way to Air China. The staff were cold, at best, and rude, at worst. The food is one step below prison food. In my opinion, it was inedible. Every Air China flight I took (and I took 4) were the most turbulent I've ever taken, almost as if the pilot was purposefully trying to rattle us. Finally, one of the most annoying things about Air China is not being able to check in via app. Their tech is from 1987, so you have to go to their airport counter and endure long lines. I will NEVER fly with them again."
Pros: "Can’t beat the price"
Cons: "Pushy flight attendants don’t want you on your phone even if it is in airplane mode. Movie selection was slim."
Pros: "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
Cons: "Seats are a little small considering my body size."
Cons: "There were no entertainments and was not allowed to use any devices."
Cons: "They tried to screw me over with my reservation from the beginning. No notifications of any changes to my flight or anything. Missed my initial flight going home. Paid another airline to catch my transfer flight and was denied the ability to board. Had to pay for a brand new ticket which I am currently going to dispute with my creditor. They are not American friendly at all. Felt targeted the entire time."
Cons: "Flight was delayed overnight 6 hours, no communication whatsoever. No attempt to help make connection or apologize.. Service is mediocre at best. Seats are tiny, little to no leg room."
Pros: "Quick flight love the journey map!"
Cons: "Awful seat mates. Dumb bros who couldn’t stop calling everything “fire”. Couldn’t be helped tho."
Pros: "Complimentary Movies with headphones provided were a plus. Tenants on the first flight were nice and accommodated me being a vegetarian with out any frustration. But the transfer flight with AirChina was not too happy about it. Meals were provided. If you are not vegetarian or find out how to put your name on a special request sheet it should go smooth."
Cons: "Seats were very narrow and seat by window wouldn't recline like other window seats. (No I was not by the exit.) I am a vegetarian. And asked for no meat. They didn't have a my name in a special request list. The crew member did know how I would be asked to be put on the list. I had a transfer flight with Air china to Dubai. The crew members in that flight were very rude even when I told them during boarding and a crew member came across with the special request sheet. Still no one could tell me how to put my name down as a special request to avoid any further confusion."
Pros: "The food served were good."
Cons: "But there were not much choices for the drink. There was no Ginger Ale or Seltzer water available. Also, there should be snacks available between meals. Passengers get bored if they can't sleep and just watching the TV during the long flight."
Pros: "There was a lot of food"
Cons: "There were no vegetarian options"
Cons: "The flight was delayed so late that I missed my international connecting flight home despite leaving a four hour gap. The inflight service was pathetic. The food was atrocious, the media system was broken, there was not wifi, and they did not allow the use of cellphones the entire duration of the flight even in airplane mode. The ground staff was completely unhelpful. I was barely able to secure an alternative flight home after about a half hour of negotiating. I don't think I could have got the flight at all had I not spoke Chinese. None of the other foreign nationals were able to get a new flight. The flight they put on back home had to stop in Hawaii and cost me a good extra 8 hours. I got home 12 hours later than I had anticipated. I am filing for compensation. What a joke. Air China shouldn't even both with international flights if all their domestic flights are delayed and they are barely able to help customers speaking their native language (to say nothing of English)."
Cons: "The fact that this airline exists should somehow be illegal. At one point I felt like a hostage before I even got on the plane. That should tell you everything."
Cons: "Gate crew did not provide any information about delayed departure times. We were told the plane would depart at 20:10 and ended up departing at 22:35. This was already several hours behind the originally scheduled departure time of 15:25."
Cons: "I've flown over seas several times before. Typically, in my experience, the oversea carriers provide an extra bit of leg room for the long distance travel. Air China apparently doesn't feel the need though. My legs were crammed up in the seats and I felt like I was on an 11 hour budget airliner flight. I checked in for my flight as early as possible, but was told there were not emergency exit rows available. Upon entering the plane, I saw the emergency exit row was filled with elderly people who's feet barely touched the floor. In the case of an emergency, it is supposed to be the responsibility of those in the exit row to assist passengers off the plane. I'm young, able bodied, 6'6" and willing to help, but I was denied an exit row seat? Instead my legs have to spill out into the aisle? It wasn't easy for the flight attendants either, because their service carts kept hitting my legs. I didn't mean to make their job harder, but my legs couldn't physically fit in the seat I was given."
Pros: "Food was okay"
Cons: "Seats are uncomfortable, the entertainment screen is very laggy and unresponsive. The options were VERY poor and very few."
Cons: "Couldn't check-in online from Beijing. Food is barely edible. Airline stewardess were not the friendliest people. Seats were lumpy. Bathroom faucet was corroded."
Pros: "Rude crew. Have had better food on other airlines. Wasn't allowed to listen to music on my iPod at any point during the 9 plus hour flight. Flight was late leaving Beijing, just as it was when i was there 12 days before waiting for another flight one of their flights to Manila and missed my connection flight in Vancouver because of it. Couldn't wait to land and get off the plane."
Pros: "It was okay. The crew was fine, food was okay,"
Cons: "Comfort. Maybe because im a lil bit large, should be more choices on entertainment"
Cons: "Entertainment outdated"
Pros: "The crew were really nice and pleasant Leg space was a better than Mumbai to Beijing"
Cons: "The Air -china crew English need to be improved The non-veg food was a little mediocre"
Cons: "The staff were rude and over all air china is quite disorganized. Their website barely works and it was impossible to get any real answers out of the agents on the phone. I tried to request a celiac or gluten free meal and it took 3 phone calls to get an agent who was aware there were even choices. Also, as I'm aware I'm flying in another country I would have like to see more English speaking competence amongst staff flying an international flight from Asia to Canada and back. The staff were not helpful. Like drones with no time for you. This to me is not service. And an airline is providing a service."
Pros: "Reasonable food. Old chairs but OK."
Cons: "Crazy rules - can't use phones in airplane mode to read books? So so food. Terrible entertainment."
Pros: "Great comfortable flight. Good service and food"
Cons: "Going down the stairs from the plane to the tarmac."
Pros: "Slept for most of the 14 hour flight, but there were 3 tasty meals, great legroom for a 6'1 guy, and okay entertainment."
Cons: "The flight attendants aren't rude, but they're not pleasant, a bit aggressive and forgetful, or they just don't care about what you ask for. They kind of treat you like you're stupid, and by the middle of the flight, you're intimidated to ask them for things."
Pros: "I arrived safely."
Cons: "Communication was challenging as my first language is english. Entertainment centre would lock up and freeze for all flights (I took 4). The plane seemed old and a bit sketchy. There was no boarding call, I just happened to be standing where I needed to go."
Pros: "New planes n clean cabinet nice service."
Cons: "Can't reserve a seat on line even"
Pros: "I liked the room on the airbus jet more than the room on the Boeing jet going over to Begging we were in a 737 that was squeezed sideways.. I liked the spac3e tha5t one less seat across provided."
Cons: "Entertainment system didn't work well. People did not respect other passengers space. constantly moving around the cabin."
Pros: "It was on time and relatively cheap. Grateful for nonstop itinerary. Love the interactive map available to see flight over the pole."
Cons: "Food poor. Breakfast was same as dinner...rice and not good tasting chicken in a gravy. No other snacks or meals in a 14 hour flight. I departed hungry. Very few movie selections for Westerners. Cold air in cabin made me pull my blanket over my head to stay warm, despite wearing a jacket."
Cons: "Ticket agent was rude and unfriendly. Airline caters to group tours. Many of of passengers were loud and the stewards didn't care. Plane was dirty similar to a low two star hotel."
Airlines flying from Zhuhai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Zhuhai
Masks required on board, masks provided on flights from Zhuhai
Social distancing seating
Middle seats unavailable to book on flights from Zhuhai
Testing for antibodies, testing for symptoms for flights from Zhuhai
Waiving of change fees. Search flexible flights from Zhuhai