C$ 675 Find Cheap Flights from Hangzhou to Canada

The food and service was great. You have to pay a lot for in flight Internet though which is lame.

Flight was delayed at the last minute for six hours. Instead of delaying it to a normal hour, they moved it to 10 pm to essentially make it a redeye. There was no compensation or benefit offered for this inconvenience. Once on the plane, Inpaid for WiFi twice with both times it not working because of a “weak WiFi signal”, according to the flight attendants. They also chose the farther possible gates in both airports from the entrance/exit, even though they were one of the few active flights left so late in the evening. Overall it was pretty horrible.

I had high expectations but met with a below average experience. I hope the Airline will take a notice and improve.

Special request meals are really below average. Vegetarian options are very limited if you didn't prebook.

So so, crew was overly professional and lacks human touch. Equipment is very old, especially the HKG-PVG CX366 flight. That plane along with its decor must have twenty years of history, or at least I had that impression.

Worst experience I have ever had with any airline in over 25 years.

I have a Peanut Allergy and the Steward staff were very accommodating in ensuring my safety as my allergy is life threatening. Very professional and so vested in their profession.

Overall, it was ok. However, the food was very sub-par.

It was okay overall but the food was very, very bad.

Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service