Short flight with minimal services. I have no complaints. The staff were very, very good.
The service of this flight was wonderful, I love all of them
plane air was too hot with mask on hard to breath with mask!!!
Don’t use JetStar to go to Narita! Walking long distance to get to terminal. It’s like a some penalty or punishment !!!!
Pros: "crew was excellent!"
Pros: "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
Pros: "Typical flight and all went well."
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Pros: "The EMIRATES flight was nice. Japan airlines has good leg room."
Pros: "Service was excellent"
Cons: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "Seats, movies, comfort"
Cons: "No vegetarian options"
Pros: "Very helpful and polite"
Cons: "I got a sore but comes the seat was not very padded"
Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Pros: "The food"
Cons: "My 12 hrs layover in Japan."
Pros: "We had a 4,5 hours delayed.. :("
Cons: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Pros: "Best airline I have ever flown."
Cons: "No complaints! Not even one!"
Pros: "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
Pros: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Pros: "JAL has always provided exceptional value for money and top notch service."
Cons: "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."
Pros: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Cons: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Pros: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Cons: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Pros: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Cons: "Food, especially before landing"
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Cons: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Cons: "Flight delayed 1 hr."
Pros: "service is great!"
Pros: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Pros: "The airplane and all"
Cons: "A little bit in the sakura lounge"
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
Pros: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Cons: "Selection of video entertainment could be increased and improved."
Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Pros: "The main entree was excellent."
Pros: "Very nice"
Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"
Pros: "A sense of quiet efficiency. On time and courteous."
Pros: "Food, comfortable, choice of entertainment"
Pros: "Was blown away by the food on my flight to Osaka. Can't imagine better. Would definitely recommend and fly JAL again."
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"
Pros: "Yes, it was great."
Pros: "The crew is awesome. They’re so polite and helpful."
Cons: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Pros: "no -all that was amazing was the complete idiocy of ana"
Cons: "virtually everything was a unacceptable starting with the gate staff ..."
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Cons: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Cons: "Old Aircraft Interior, could be more comfortable"
Cons: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Pros: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Cons: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Pros: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Cons: "Not much"
Pros: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Cons: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
Pros: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Cons: "Movies and musics more variables from all over the world."
Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Pros: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Pros: "The crew were very nice, kind and professional."
Cons: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Cons: "Everything the whole team was great."
Pros: "Nice smile and service. Food is good as well"
Cons: "Arrived later than schedule"
Cons: "airline is unprofessional the whole trip was canceled"
Pros: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Pros: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Cons: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Pros: "Service was great."
Cons: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Cons: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Pros: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
Pros: "Great service. Crew are kind and friendly!"
Pros: "stewards very polite"
Cons: "seats uncomfortable"
Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Pros: "The big screen Tvs"
Pros: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Pros: "Great leg room, staff was very nice, food and entertainment was decent."
Cons: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Cons: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Pros: "Nice new plane"
Cons: "Delayed boarding"
Cons: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
Pros: "ANA food and service is awesome"
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Pros: "Cabin crew provided great service!"
Pros: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Pros: "Snacks, Timings, beverages, entertainment."
Cons: "Space, main course food"
Pros: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Cons: "The on line check-in failed and no explanations."
Pros: "crews are nice"
Cons: "food so so, delayed taking off at narita for 30 minutes"
Pros: "The crew was friendly and the plane on time."
Cons: "I'm 6'6 tall and there wasn't enough room for my legs."
Pros: "Quick boarding, comfortable seating and amazing flight crew."
Cons: "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
The space between chairs in economy class is so tight
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Pros: "The flight was on time and fairly clean."
Cons: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."
Pros: "Got an upgrade to business class"
Cons: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."
Cons: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"
Pros: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Pros: "Excellent food and crew"
Pros: "Flight was on time. Friendly crew and professional."
Cons: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Pros: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Cons: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Pros: "Very kind crew. Great food. Nice leg room even for economy."
Cons: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Cons: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Pros: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Cons: "No complaints."
Pros: "Not applicable"
Cons: "See above."
Pros: "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"
Cons: "Have no complaints."
Cons: "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"
Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pros: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Cons: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"
Pros: "Excellent crew, shiny disposition"
Cons: "Entertainment: not many new movies worth watching. Not enough TV programs offered."
Cons: "This flight was missed due to the delay of the first flight."
Pros: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Cons: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"
Cons: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."
Pros: "Just another flight, nothing special."
Pros: "Loved the smoked salmon!!"
Cons: "No wifi or tv"
Pros: "See below"
Cons: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."
Pros: "The punctuality."
Cons: "The food was not up to the mark."
Pros: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."
Cons: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Pros: "Crew were organized and pleasent. Lots of food."
Cons: "Seats in economy are tight."
Pros: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."
Pros: "Its on time"
Cons: "They trick u, from one way the take ur carry on when u come back they say u have to pay for it. The person that were giving me boarding pass she was very mean she asked a guy the guy was tottaly stupid he was acting like he is the owner of swiss airline"
Pros: "Boarding was on time. Staff very courteous. No complaints at all"
Pros: "In general it was perfect. Chocolate from Suiss at the end of the flight is just amazing!"
Cons: "Because it was a long flight, we would have liked to see a bit more the staff passing around slowly, so we could have asked for water in the night. The seats were not as incredible than the first flight from Spain to Zurich."
Pros: "upgraded to First Class with Voucher. Service was immaculate, very friendly and professional. First Class, at least on this flight was a bit aged, the seat is quite comfortable but you could see that it is actually already old."
Cons: "Entertainment system with old low-res monitors and outdated system. Didn't work for a while and had to be restarted several times. Needs urgent renewal."
Pros: "Swiss Air was the best airline ever!"
Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Pros: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."
Pros: "The movie selection was good and I found a new series to watch. The food was good. Liked the cheese and chocolate."
Cons: "Wish I had more leg room. The long flights cause fluid build up in my legs which was very uncomfortable for eight hours."
Pros: "Real silverware. Great crew presence. Ice Cream and chocolate."
Pros: "I got business class upgrade, so everything was pretty much awesome. Also, Swiss Air gives you a fun little bag as a souvenir."
Pros: "The seats The crew"
Cons: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
Pros: "Service was great --"
Cons: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Pros: "Crew was really nice, comfortable seat, great experience"
Cons: "I liked everything"
Pros: "good entertainment and many options on the tv"
Cons: "The seats are very uncomfortable"
Pros: "Good service... Quick boarding"
Cons: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Pros: "Crew great"
Cons: "Impossible to work on laptop with front seat in recline"
Pros: "Despite the Covid-19, l'm so happy that China Airlines is operating and safely brought us back to SFO."
Pros: "Mechanics of aircraft. Boarding."
Cons: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."
Pros: "Nice flight, nice crew, night food and nice on board equipment."
Cons: "No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition."
Pros: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
Cons: "Screens were better on the flight from Vancouver to Taipei."
Pros: "Good staff and very helpful"
Cons: "Not much variety of food in a long flight"
Cons: "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
Pros: "Absolutely Fabulous Crew, very attentive to Passenger Needs."
Pros: "Entertainment selection"
Cons: "Food and drink selections were ok only. They ran out of one option for dinner."
Pros: "on time"
Pros: "Wide variety of entertainment choices made time go much faster."
Pros: "Very enjoyable and comfortable flight"
Cons: "The food from Canada was very Canadian, but on the way back way more traditional chinese"
Pros: "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
Cons: "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
Pros: "The staff were actually very nice and possibly the only good thing about this trip."
Cons: "The turbulence was the worst I had ever experienced in my life. Granted, I understand nothing can really be done about that but, the captains made little to no effort to inform us when we would be hitting turbulence. All he said was “Crew, take your seats.” People just had to assume we were about to hit turbulence. And gosh was it horrible turbulence. 13 and 1/2 hours and at least 7 incidences of really hard turbulence. I got no sleep at all, cause I was much to afraid to even close my eyes. I wish the capitains could have said something to calm us down. It was frightening."
Pros: "Planecdmlty. Had the tow to myself! Food and crew excellent ."
Pros: "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
Cons: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Pros: "The plane didn’t crash..."
Cons: "there is pretty much no leg room if your over 5’6"
Pros: "New Aircraft"
Cons: "Late Boarding."
Pros: "Overall flight was OK. Seems like a good value for the price paid."
Pros: "Great onboard staff. Very clean and efficient."
Cons: "Flight was slightly delayed. Lots of confusion and no information in English. Competing with two other big flights at same gate for Madrid and Rome. Wasn't sure whether I was supposed to be boarding."
Pros: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Cons: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Cons: "ran out of food options, was not given a choice and served meat I could not eat."
Pros: "Crew was excellent."
Cons: "kind of an old airplane. Food tray was broken. Display was not functional."
Pros: "Friendly and efficient crew"
Cons: "The food in economy was not very good. A few pieces of fatty pork over rice."
Pros: "staff was nice, entertainment was good."
Pros: "Chair comfort (but no location) , food and partially the crew."
Cons: "Terrible procedure of getting the BORDING pass. I had to walk very long distance from arrival to gate 155 to find a CIA desk to get my boarding pass. The worst seat on the plane was assigned to me and CiA procedure didn't give me any chance for a normal seat. I had the bad chance to be served by a HIPER team of two flight attendants that rised my blood pressure. Their egarness to be productive and their rush were NOT justified, especially on such a long flight; low professionalizm."
Cons: "Really delayed, almost missed connecting flights. No way to contact them about this aside from a phone number that we couldn't call internationally."
Pros: "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
Cons: "Screen weren't working to watch programs, and hear music"
Cons: "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
Pros: "Decent leg room iand comfort seats n coach, unlike US carriers without paying more for it, and selection of movies. Food was decent and service fast and efficient. For a 2 hr flight, Big THumbs Up!"
Cons: "All Good"
Pros: "For economy class the seats were not cramped and had some space to them."
Cons: "Lack of selection for food."
Pros: "Very nice short trip."
Cons: "The crews were unorganized and rude. The food has no taste."
Pros: "Seat was comfortable, I was able to get an aisle seat, entertainment options were good."
Cons: "Flight was 90 minutes late taking off, departure gate was cold and uncomfortable, had to take a bus from gate to plane."
Pros: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Cons: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Pros: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Pros: "turbulence not bad."
Cons: "Lady passenger arguing for 20minutes with 3 fight attendants about her luggage not being near her seat, because bins were full. she should have been kicked off plane. i kept getting bumped on right shoulder every 8 minutes by people walking up or down aisle. so, no sleep."
Pros: "Entertainment like new movies are great to watch"
Cons: "Crew must be aware that some passengers only speak & understand English."
Pros: "Crew was nice and polite"
Cons: "No information, lack of communication"
Pros: "Flight onboard: Nice interior on 777, food was mediocre, but overall pleasant experience. Flight before takeoff: due to 3 hour delay flying out of Pudong, they passed out water and sandwiches. Then we waited almost another hour before we could taxi to the runway. I blame this on Pudong airport. One of the worst airports for delays."
Cons: "No entertainment for kids, no toes, TVs were not functioning and several times I asked the crew that kids bored and want to play or have something to watch but nobody cared. My children didn't liked the food at all, as there was no fish or egg or veg meals, only pork at breakfast. I had two young kids with me, but were treated as regular passengers and we lined up for long time for boarding and kids got very tired. At washrooms there was no soap, tissue or towel papers."
Pros: "I was sitting with my two young kids, that crew came and asked us for boarding very nicely and it was such nice boarding that kids enjoyed."
Cons: "Comfort was horrible! We were cramped in like sardines there was absolutely no room! To walk to rest for 13 hour flight. Crew is stiff a feels like they're paid to smile."
Pros: "Staff was good & food was always on time."
Cons: "I didn't like how the flight felt too congested. Especially on a 13hr flight. There was no self checking in or online check-in available so I had to wait in a long line to check-in. The most negative part about this flight is the 10hr delay in Taiwan. Sleeping in the airport for 10hrs isn't easy and fun especially after a 13hr flight. Overall, not a good experience as I hoped it would be."
Pros: "Cabin crew was great. Good service"
Cons: "Boarding was poorly organized."
Pros: "schedule was still on time inspite of airport deficiency."
Cons: "waited for an hour inside the plane for take-off due to damaged airport runway assigned seat had poor leg room as expected when you are in economy was not assigned a seat for connecting flight to LA until we reached Taipei's pre boarding area. when we did we got the last 2 rows in the plane - 71 D & E. Turbulence is more pronounced. My head was shaking"
Pros: "Very accomodating. From the check-in ccounter to the plane, such a nice coordination. Almost everybody are concern about your safety."
Cons: "I'm concern about helping elderly, I noticed one of the male staff helping an elderly woman, asking if he can help her to put her bag at the overhead cabin, it seems that his not a very willing help."
Pros: "Service, Seat, food, and movies."
Cons: "having to get up and ask for more beverages"
Everything was grate but the crew was the best part of it they were so polite to me and my father which he was in the wheelchair, I definitely would recommend everyone to take there flights number 1
Pros: "Very nice and friendly service"
Cons: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Cons: "Boarding be insured as I have a ticket"
Pros: "Good service."
Cons: "Check-in procedure. Plane was delayed a bit."
Cons: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Pros: "The crew."
Cons: "The airplane arrived over 45 minutes late."
Pros: "Thé entertainment was amazing. I watched a live soccer game"
Cons: "The space in the plane"
Pros: "I’m so grateful for all the movies"
Cons: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Pros: "Fly is Ok"
Cons: "Fly is Ok"
Cons: "Suitcase did not arrive, had a 3+ hours layover in Frankfurt, enough to get my bag sorted and sent to Oslo, but did not arrive"
Pros: "One flight attendant in particular was outstanding, Eva. Because of her, I would definitely consider Lufthansa for our next trip to Europe!! She mot definitely went above and beyond in her service and professionalism."
Pros: "We lost our bags"
Cons: "Our barges were damaged"
Pros: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Cons: "Nothing to complain about."
Pros: "I liked size of the lavatory ,food"
Cons: "I didn’t like selection of movies and seat wasn’t that comfortable"
Pros: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Pros: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Cons: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Pros: "The gluten free special meal was more imaginative than others I’ve had. No rice crackers wrapped in saran. Flight attendants very professional."
Cons: "Flight seemed to drag on forever, but there’s not much the airline can do about that. Seats in economy were cramped."
Pros: "Great crew!"
Cons: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Pros: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Pros: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Cons: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Cons: "I gave up my seat to permit an elderly couple to sit together There was an open aisle seat forward from where I was to sit and was not allowed to sit there, instead I sat i na middle seat One good deed did not another"
Cons: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."
Pros: "Mid night snacks were treats!"
Cons: "Breakfast was not god at all. It was dry and tasteless. It didn't have much options for good movies."
Pros: "The crew was friendly and respectful"
Cons: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"
Pros: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Cons: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."
Pros: "My flight was business and it was excellent the staff was great and I think his name is Peter"
Pros: "Great food! Attentive staff, comfy seats."
Pros: "Flight was comfortable. Seats were spacious and leg room was really good. Crew were friendly and efficient. Entertainment was varied and extensive."
Cons: "Food was awful. Muslim meals were gross. Need to find a new vendor in Germany. Breakfast was very poor. We were starving when we got to Washington. No snacks were provided. I would prefer a seafood or vegetarian option. Bathroom were filthy. For such a long flight there has to be a backup for dirty bathrooms"
Pros: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Cons: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pros: "Flight was on par with other budget airlines. No frills means not having the extras."
Cons: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Pros: "Service was good"
Cons: "The cabin was warm and couldn't control temp."
Pros: "The service during the flight was pretty good"
Cons: "My luggage is lost and I didn't receive them yet."
Pros: "Cabin is not very private feeling, plus you have to climb over people. Maybe slightly better than Air France's offering on the A380. Service and food was good."
Pros: "Great seats, with legroom and ample food."
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
Pros: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."
Pros: "From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice."
Cons: "The food could be better. Too salty. But it is better than nothing and it was hot! So that was good."
Cons: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Pros: "The crew were very friendly. The plane was very clean. The service was excellent, and my husband and I were impressed by the food quality. They even hand out wet wipes for you before serving food, so you can feel clean! I felt like the seats were pretty normal in terms of size and space in economy class, but obviously, it would have been nice to have a tiny bit more space. Good entertainment options."
Cons: "nothing :)"
Pros: "We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep."
Cons: "I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details."
Pros: "Premium economy seats, also premium economy is located very well in front of the plane."
Cons: "Food quality was aweful. Not sure why Lufthansa can't train the catering in Shanghai better. Worst vegetarian food ever."
Cons: "Space between seats and leg room. Very compact for an international flight."
Cons: "4 hrs delayed. Terrible. My niece is from germany and this is her first time ro the US. She is travelling by herseelf and no one is there to assist her. She speaks english sporadically. Air canada is a terivle airline. Always delay."
Pros: "WOW. SO much food and services. Lots!! Best flight ever."
Cons: "Some staff sound a little rude sometimes. And stressed."
Cons: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."
Pros: "The flight was smooth"
Cons: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"