PVG - YYC

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PVG — YYC
12 Aug — 19 Aug1
Return
1 adult
Economy
0 bags
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Fri 12/8
Fri 19/8

When to book flights from Shanghai Pudong Airport to Calgary

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Top 5 airlines serving Shanghai Pu Dong to Calgary

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 31186 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

Early arrival. NIce plane. Quick trip.

Read more about Delta

Early arrival. NIce plane. Quick trip.

Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Cons: "Love flying Delta superb customer service"
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Pros: "Food was decent. Entertainment was decent."
Pros: "Nothing"
Cons: "All"
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Everything"
Cons: "Nothing, keep at it"
Cons: "Overall: pretty good."
Pros: "Food were bad. Out of air condition"
Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Cons: "Old plane"
Cons: "Seats are to small and too close together."
Pros: "Everything"
Cons: "No chicken sandwich."
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "The flight attendants gave great service"
Cons: "You messed up my life with your poor service."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Cons: "Everything was to my satisfaction."
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Cons: "No LCD screen for entertainment."
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Food good, wine OK"
Cons: "Discomfort bad"
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "Felt like I was sitting in my neighbors lap!"
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
Cons: "They ran out of Port wine :("
Pros: "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
Pros: "Arriving"
Cons: "Cramped seats, poor food, inattentive flight attendants"
Pros: "Free rebooking"
Pros: "everthing went well"
Pros: "We were delayed a bit out of Shanghai but still arrived in Los Angeles on-time (very slightly early) which was nice. well done."
Cons: "The boarding process was confusing, with staff members holding signs creating arbitrary waiting areas for each of the boarding zones. If this is the boarding process, maybe something more structured can be implemented, otherwise people just end up everywhere. The seat back entertainment on this 777-200 suffered from the most capricious touch-screens ever. I would frequently tap a control on the screen only to have a control at the far corner of the screen be "pressed" instead. Annoying."
Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Pros: "Na"
Cons: "Over one and an half hours delay - sitting on the airplane"
Pros: "Everything was great, service on flight was really nice."
Cons: "Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation."
Pros: "New aircraft used like their 787-800s"
Cons: "Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices"
Cons: "Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass."
Pros: "Yes"
Cons: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Pros: "Smiles,answer calls, clean toilets"
Cons: "Some notes in toilet might be inaccurate like ask us to install waste bin?"
Pros: "Nice plane and crew."
Cons: "Many delays, lack of communication. Nearly two hours waiting on the tarmac."
Pros: "nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you."
Cons: "that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!"
Pros: "Better than US airlines in service and comfort"
Cons: "The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound."
Pros: "Crew members were great!"
Cons: "Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience."
Cons: "transfer process at airport cumbersome. Transfer gate was closed at airport so we need to exit airport and re enter from departure hall."
Pros: "The flight attendants were great!"
Pros: "The little package with an eye mask, toothbrush, toothpaste, etc was a sweet touch and very useful! Music selection was good. Seats were comfortable. Plenty of food served and great drink options."
Cons: "Terrible movie/tv selection."
Pros: "The service is outstanding."
Cons: "All so good"
Pros: "Pretty good, five stars."
Cons: "There was not enough time allotted in between the landing in Seattle to make other connecting flights. Everybody missed their connecting flight and had to then wait in a long line to get on whatever was next available. There was not enough signage or people working to tell us where we needed to go; we waiting in the customs line first before we realized we weren't going to make our flight, then had to wait in the other line to get on a later flight. It was very hectic and nobody knew where they needed to be or what was going on. Plus, customs took so long that we probably would have missed our flight anyway, even if it didn't arrive late in Seattle. It was an awful experience after traveling for 20 hours."
Pros: "A modern plane. Good leg-room. rich movies selection"
Cons: "The check-in was cumbersome"
Pros: "on time"
Cons: "The food too salty (seems with a lot of MSG) and make you feel so thirsty"
Pros: "Overall service was good. Everyone was helpful and friendly. Check in was efficient and fairly quick. There are signs in Chinese and English so it is not too difficult to find out where you need to go."
Cons: "The flight was delayed almost 3 hours and not much communication about the delay. They made an announcement in Chinese and everyone started lining up. My gut instinct told me the flight was delayed because i saw food being stacked at the counter and then the peoole in front of the line was picking the food up and sitting back down. That is my only real complaint about this airline. The food was was okay."
Pros: "Food was ok. Crew were nice. The seat was confort . ALL IS GOOD."
Pros: "Everything from checking in and onboard services were very good. I liked the food the best."
Cons: "Nothing big"
Pros: "the flight was very punctual, the planes clean and well organized"
Cons: "international transfer in Xian is very poorly organized (paris to Shanghai - Shanghai to Paris) with a long connection each way. Seats are poorly designed seem almost broken, entertainment system is very poor - impossible interface, weak screen. Water did not work in the bathroom, etc."
Cons: "If there are empty first row seats, with extra leg room, I don't see why you couldn't let people use them just because they didn't pay the extra $100. It's absurd that once we are 40 thousand feet in the air you would enforce keeping those seats empty instead of increasing the happiness/comfort level of at least some people aboard. Also the food quality should improve."
Cons: "US Immigration and customer at BOS was extremely slow. Even though I am a US citizen and had 3 hours until the next leg, time was still very tight for my transfer."
Pros: "Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had."
Pros: "I like the 5 hours wait in Shanghai and missing my flight to Kiev. Thank all those employees who did nothing but pushing responsibilities around."
Cons: "EVERYTHING HOW BOU DAT?"
Cons: "Wifi is not available. It said wifi is available but later I was told only the business seats or higher level seats can enjoy it. 2h Delay without any compensation which made me go to U.S.A. without my baggage."
Pros: "i booked a seat on the phone but it was denied at boarding. i am really disappointed. also the online check in system doesn't work at all."
Pros: "The food was a little less disgusting than some airlines (Delta)."
Cons: "The check-in area was not marked and confusing. The number of staff working the check-in and baggage check area was inadequate."
Cons: "The food before landing tasted bad. There supposed to be two choices, but there was only rice left and it tasted terrible. The other was served out."
Pros: "The food it good"
Pros: "Everything except the crew and the food"
Cons: "I couldn't communicate with the crew cuz they couldn't speak English. I'm not saying that they have to be fluent speakers but still it was international flight Shanghai to Seattle! I mean come on now! If there was one crew member that can understand what I was saying that would have been nice!"
Pros: "Plane and service."
Pros: "Overall great experience considering the price."
Cons: "The only thing was that there was no way we could make the connecting flight."
Pros: "The food was okay"
Cons: "On my first trip to Phuket Thailand they lost my luggage and could not get it to me for 2 days!!! And trying to get a hold of them to get reimbursed for the cost of buying some essential items is impossible! Then on my way back home the flight was delayed and I missed my connecting flight in Seattle so I had to sit at the Seattle Airport for almost 12 hours after a 20 hour trip. I know that there were earlier flights from Seattle to Calgary but they said they didn't have good relationships with the other airlines. I know that flight delays are common but I really think they could have made this inconvenience up to me by getting me a food voucher or offer me a hotel to rest for the afternoon."
Cons: "The fight were really crowded; the crew were so busy; the restroom was not available most of time"
Cons: "When check in,the counter said my booking has problem. The problem was my 2 tickets used one ID,so they didn't let my friend check in. But I never fill ID when booking,only names provided. I don't know what caused that problem. They asked me to call you to modify the booking info,and the calling always said no booking related my phone number:( A long time later,they printed tickets and let us to try and said they can't guarantee we can flight…"
Cons: "I've travelled extensively and ok many different airlines and Hainan is by far the worst. Not good communicating prior to the flight especially about delays. The food was in edible. Seats where uncomfortable and on each flight here was something broken on my seat. No entertainment on flights between Bangkok and Beijing. The crew was So unfriendly and wouldn't help at all when we asked them for help when one of our travel companions was ill."
Cons: "Please let us select our seats online, your phone service is poor..."
Pros: "Nothing"
Cons: "Bad food. Bad attitude of crew. Not allowe'd our own phones. Movies dated and little variety"
Pros: "Comfortable seats, good food."
Cons: "nothing"
Pros: "Service was amazing. Also we got lucky to having the seats with lots of leg rooms."
Cons: "Be aware that the boarding might not the via bridge, nothing bad, just be ready that it's a little different in China sometimes. Try not to sit next to restrooms, since lots of people will walk by, also door shutting and flushing could be loud."
Pros: "Crew was good"
Cons: "Food again. Hainan's food quality has dropped dramatically comparing from when they started the line between SJC and PEK"
Cons: "Not my type of food"
Cons: "Freezing the entire flight.Few movie and TV choices, baggage took forever to arrive. Just bad."
Pros: "Everything about the trip"
Cons: "Having to come home...."
Pros: "lie flat beds reasonably comfortable. movie selection very limited; tv shows selection terrible. crew attentive."
Cons: "I needed to change my flight and was charged $440.00 for this."

Too many people in the fight. The customer service and Communication need to be worked on. Also the translation to from a different country for foreigners need to be worked on to.

Lied and said the plane had left when I could see it at the gate. Every flight was delayed and lufthansa was the reason I missed my flight, but they had no remorse. They are declining in customer care and on timely departures

Basic level business class with few frills!

Everything was very good, with the exception of the amount of food/snacks we were provided. This flight was 10 hours long, plus we sat on the tarmac for almost two hours for the de-icing (no complaints about that). And during all this time we were given one hot meal, which was a good quality. Plenty of drinks and water. But after that - no snacks and no food until about two hours prior to landing. And then it was only a cold sandwich. They stated after boarding that 'service was going to be limited' during Covid restrictions. We can understand that, but we should have been notified before boarding or the airline should have found the way to distribute some packaged food/snacks during boarding, to limit crew's interaction times. Instead, we were not prepared to be starving on a transatlantic flight! We've flown many time before, but this was the first time we were literally hungry. And we had no food with us, because you are not allowed to bring any food into US.

Pros: "Friendly and great service. Flight attendants like their job. Food was good. Flight on time"
Cons: "More legroom"
Cons: "Everything was excellent! I will be flying with them again!"
Pros: "good crew ok food for airline"
Cons: "despite an outrageous price we had problems registering our luggage economy light never heard of it"
Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."
Cons: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Pros: "Great amount of legroom, snack given even though < 1hr flight"
Pros: "Airbus A380 -- the most comfortable and quiet passenger plane that I have ever flown in Very friendly service, who even remembered my name!"
Pros: "Some how i ended up in the "small child zone", The crew was very kind and moved me to another aisle seal towards the front of the plane. Crew would come by with liquids quit often, The food was very good quality. huge selection of entertainment options."
Cons: "A very long wait for luggage, That may have been the fault of the airport."
Pros: "Food was good but not enough."
Cons: "Entertainment system was not working."
Pros: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Cons: "Nothing to complain about."
Cons: "Seats in row 56 are too tight."
Pros: "Crew was kind and friendly. The touch screens were responsive and easy to use."
Cons: "The food was a bit disappointing. It would be great if the bread rolls could be heated up and the pasta dishes be made more interesting."
Pros: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."
Pros: "Food was good. Flight attendants were good."
Cons: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"
Pros: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Pros: "movie selection"
Cons: "I missed my lufthanza connection"
Pros: "Not much at all"
Cons: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"
Pros: "everything"
Pros: "Crew"
Pros: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Cons: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Pros: "Overall good service, only complain is the business class seats."
Cons: "business class seat would have been better"
Cons: "Flight was delete and nobody assist during transfer to next flight"
Cons: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."
Pros: "I'm so glad with all workers in the plane, excellent !!!"
Cons: "Nothing"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Great food! Attentive staff, comfy seats."
Pros: "Flight was late landing then delayed on the ground at EWR"
Pros: "Airline crew very friendly and courteous throughout entire flight"
Pros: "Good. The food on this leg was much better than outbound"
Cons: "The seats lack padding in the back so not to feel people putting their leg or knee into the back of my chair."
Pros: "Plane not full so we hat an extra Seat"
Pros: "It was the most relaxing, comfortable, spacious coach flight we had the entire trip."
Pros: "We often fly on Lufthansa and highly recommend it!"
Pros: "Cabin is not very private feeling, plus you have to climb over people. Maybe slightly better than Air France's offering on the A380. Service and food was good."
Pros: "excellent seats, service, food, entertainment."
Pros: "Smooth boarding and flight, fun snack (cakes on a plane!), relatively quick and easy."
Cons: "I can't think of anything to complain about for European commuter flights."
Pros: "Service and entertainment were great. The food was somewhat better than most airlines with free beer and wine."
Cons: "The flight was delayed on departure by 8 hours. This caused us to cancel and rearrange hotels. The flight back had to make an emergency medical stop for 2 hours but this was not the fault of the airline and is understandable.."
Pros: "It was all together a pleasant trip."
Cons: "Flight may have been overbooked. Very confusing boarding/seating arrangements."
Pros: "Wine was nice. Great selection of movies. The crew were extremely helpful."
Cons: "Food was a bit bland. And there was no salt or pepper to be found."
Pros: "Premium economy seats, also premium economy is located very well in front of the plane."
Cons: "Food quality was aweful. Not sure why Lufthansa can't train the catering in Shanghai better. Worst vegetarian food ever."
Pros: "Check-in was easy and boarding was efficient"
Pros: "The attendant showed concern and promised to report, great attitude"
Cons: "I was surprised that my meal request was not passed to the airlines"
Cons: "The descent was very uneven, with long sudden drops in altitude. The touchdown was hard enough, but much worse was the apparent loss of control immediately afterward as the plane swerved left and right for 5-10 sec. No acknowledgement or explanation was given by the crew."
Pros: "crew was helpful, seats comfortable, leg space good, entertainment good. a good flight without incident. boarding and getting off plane went smoothly."
Cons: "vegetarian meal had no protein, just white rice. Vegetables were good. Breakfast meal was very light, almost all carbohydrate. Some protein would have been helpful."
Cons: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."
Pros: "Crew were friendly."
Cons: "Every thing is good."

Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help

Both airports totally understaffed. Awful experience.

Pros: "Very nice airplane and pleasant crew"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Cons: "Larger meals."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Cons: "No reading light in my seat..."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Light snack and complementary wine"
Cons: "Nothing special"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pros: "kLM staff was great."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Lovely staff, good food, great movies."
Pros: "Good flights. Good prices."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Cons: "The bags where damaged from the staff"
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Wonderful"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Staff, service"
Cons: "Nothing"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."
Pros: "Nice new Boeing 787, lots of space."
Cons: "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."

Canceled

Flight attendants were pleasant especially considering the flight was full. Charger in my seat was inoperable and no entertainment available.

My first airline trip in 4 years. Normally I’d fly Virgin or Jet Blue, but this was the best fare and schedule for me. I figured I could suck it up for 4 hours. My seat was upgraded without my asking for one and I was very pleased with the entire trip. No issues whatsoever. Arrived early. Awesome crew. There was a time when I would not even consider American Airlines. Now I will definitely do it again. Great flight. CLT to LAX 09.04.21

Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Pros: "Super friendly crew and comfy seats. Will definitely book again!"
Cons: "Nothing I can think of."
Pros: "Nothing"
Cons: "Be on time. Run planes that aren’t constantly breaking down."
Pros: "Check in was very good. The seats can be more space."
Cons: "I think the breakfast should be better."
Cons: "Bigger seats"
Pros: "Seats were comfortable"
Cons: "Better route planning and time management"
Pros: "The crew and the service was excellent."
Pros: "Was not long enough"
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Even though we left late, we made up time in the air."
Cons: "My aisle seat didn’t recline."
Cons: "The food was really bad. There wasn’t a lot of variety in entertainment."
Cons: "Horrible food"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Cons: "There was a noise as if the seatbelt signs were turning off and on. As you can imagine that became extremely annoying."
Pros: "Nothing"
Cons: "The aircraft was very old and the seats where hard to sit the crew were not so good, we were thrusting all the trip."
Pros: "New, clean plane"
Cons: "Food was horrible. Salad 90% celery chunks, and beef that was 90% gristle. I paid extra for more leg room but got a bulkhead seat that had less leg room , and cramped, hard to access table and video screen."
Pros: "Friendly attendants"
Pros: "AA128 is nice. The plane is new and the seat is very comfortable. The service is fine."
Cons: "Food is at a very small portion ( I am a small Asian lady so I am fine but barely enough for a child.). My luggage was lost."
Pros: "overall service was good as expected."
Cons: "overalll service was as expected."
Pros: "Nice crew, plenty of drinks to keep hydrated, pretty smooth flight"
Cons: "did not get my requested wheel chair service."
Cons: "I had a woman way too large for her seat crowd 6 inches into my seat which I paid extra for and she did not. She also had a baby which ended up with its head in my lap and she spills formula on me. My body was so contorted I couldn’t sleep the whole flight and it was a 14 hour flight. Dandy attendant tells the guy in the aisle seat That he was such a good passenger that if she had a metal she would give it to him. I’m sitting there like WTF I have only Peed once in 13 hours because the baby was in the bassinet sleeping and I didn’t want to disturb it. And the WiFi didn’t work"
Cons: "3 planes all with mechanical issues... numerous people left stranded, the whole thing was a nightmare. Finally got home around 1 00 AM. But the worst part was the gate agents I literally felt like I was disrupting their day! Email sent to American."
Cons: "Flight crew very brusk. Econ seats VERY tight for space. Flight was switched from BA to AA. I found the BA Econ seats more comfortable."
Pros: "Nice seats. Comfortable. Fast, efficient boarding, but it was a small plane and not nearly full, although full enough that I couldn't have a seat next to my husband."
Cons: "They split up my husband and I. One screen for every 4 rows of seats playing one in-flight movie. Apparently there was WiFi that you could download an app for and watch other stuff, but no good selection at all, and since I had no way to charge my phone, it didn't seem a great idea to waste the battery. Only food for over 4 hours of sitting on the runway and flight was a bag of mini pretzels."
Pros: "The low fare was the best part of the flight, but I later found that it came at a cost!!!!"
Cons: "First of all the Crew was rude and their lack of patience was obvious, the flight was delayed and was no fault of any of the passengers yet we were made to feel as if it was our ( passengers) fault. Secondly, the air was turned down, I guess to conserve fuel, and the plane was unbearably hot, And at no time was food offered for purchase or even a beverage service. I have flow AA for 20+ years and this was the FURST flight I have ever experienced. Sadly I believe it will be my last!!!!"
Pros: "The free movies on the screens in the back of every seat"
Cons: "Lack of leg room"
Pros: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Cons: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Pros: "nothing"
Cons: "horrible plane for international travel. it was small cramped. Food was horrible. Not even a good full meal. Just snacks."
Cons: "Old airplane, bad food"
Pros: "Lots of food and drinks, nice crew and pretty good experience"
Cons: "Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor...."
Pros: "American Airlines was the code share partner for the first half of our scheduled flight from Chicago to London then BA was supposed to take us from London to Rome. Only it didn't happen. Ultimately, after my bride's name snafu between tickets and reservations BA left us standing at the ticket counter with no way to get to Rome. AA stepped in and put us on the next day's non-stop to Rome which was great but we lost a full day off our honeymoon."
Cons: "Everything else. BA left us twisting in the breeze. Webjet was more interested in explaining all the things I had done wrong rather than helping us. My advice to you, dear reader, is NEVER book a code share flight and ALWAYS book the reservation and buy the ticket from the carrier you expect to fly. This was a horrible experience and I won't make this mistake again."
Pros: "Friendly crew, nice meal, relaxing flight. Really appreciated the opportunity to get the Dasani Lime sparkling water. Nice, healthy alternative to soda and such. I appreciated that loud PA system announcements weren't being made all night long during the flight. This allowed me to get truly relaxed and enjoy the flight part of the experience. Thank you."
Cons: "I flew economy so I have no complaints. The movies weren't my cup of tea, but I was exhausted and slept anyway, so it didn't matter."
Pros: "Flight got cancelled"
Pros: "Finally had power outlets. 1 for 3. First class crew great."
Cons: "Didn't honor priority luggage tags. Small seats for 1st class."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Cons: "LONG LINES at passport check, LONGER LINES after we picked up the luggage. There were only two people working after the luggage pickup for hundreds of passengers. People were fighting and yelling and it was an awful experience. We then had to go through SECURITY AGAIN to get to our transfer plane. Our plane was late, otherwise it would have been very tight schedule."
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Red eye was great, home in no time. Great flight crew"
Cons: "Getting there, flight was rescheduled by AA, left not enough time to catch 2nd flight. Ran to that terminal, staff was curt. Rescheduled 2nd flight, had to check in my carry on, which made the people picking me up wait."
Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
Cons: "Paying extra for seats"
Cons: "Flight was late. More than doubled my layover time"
Cons: "Hours"
Pros: "The crew was kind and courteous. Highly professional and helpful."
Cons: "Aside from flying through a huge storm which is out of anyone's control and arriving 20 minutes early only to have to sit on the plan as the terminal was occupied, my trip was great."
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Cons: "The flight was delayed by 15 minutes. We had well over an hour to go have dinner, so we did. While we were gone, they moved our flight to another gate and left no sign behind-just an empty gate. Nobody, including AA staff at another counter would tell us whether we missed our flight. A passenger getting on another flight overheard us and told us what happened. When we found the right gate, I told the attendant that they should have left a notice on the digital board at the previous gate. He became very effeminate and gave me a piece of his mind, since he had "personally" made the announcement. It didn't matter to him that we weren't there to hear it. That was our problem. The flight was delayed even longer after we boarded because of a fuel gauge issue, and when a few passengers moved about to use the restroom or get belongings out of their luggage, the female attendant on board scolded everyone like school children. We finally got home, an hour and a half late."
Pros: "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
Cons: "No complaints here!"

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43h 45mYYC-PVG
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Shanghai Pudong Airport - Calgary Flights

Departure:

Shanghai Pudong Airport (PVG)China

Destination:

Calgary (YYC)Canada

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Calgary - Shanghai Pudong Airport

Cabin classes:

C$ 7,208

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C$ 2,812