My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
It was good, better than most US airlines.
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
The service of this flight was wonderful, I love all of them
Lots of space to spread out (which was not their doing) and big seats with big screens and plenty of legroom.
Pros: "Crew was amazing"
Cons: "Really enjoy the travel with JAL"
Pros: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Cons: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Pros: "Delay of check in with upgrade"
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"
Cons: "No additional comment"
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Pros: "Pretty much everything"
Cons: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Pros: "Nice seats. Ample leg room."
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Cons: "angled flat seats."
Pros: "good flight"
Cons: "food is ok"
Pros: "The Flight staff are very professional. The food and service were excellent."
Cons: "The only downside was the long layover (7.5 hrs) in Narita airport."
Pros: "JAL has always provided exceptional value for money and top notch service."
Cons: "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."
Pros: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Pros: "Everyone is polite, helpful, and the flight was quite pleasant."
Cons: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
Pros: "Great service! Also, the food and beer that came with my flight was awesome."
Pros: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Pros: "The food, the movies and games were really great. There should be more games, though."
Cons: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
Cons: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Pros: "The hospitality of the crew"
Pros: "Food and drinks"
Pros: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Cons: "The food is getting terrible. They had better food a year ago."
Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Pros: "Premium Economy had good seating space and leg room."
Cons: "No wifi access"
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "The cabin crew is very nice , pleasant & the captain did a great job!"
Cons: "Maybe a change in your food menu that you can include some continental items."
Cons: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Pros: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Cons: "I did have any negatives on this flight"
Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Pros: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Cons: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Pros: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Cons: "Everything was great !"
Pros: "Good and polite crew"
Cons: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Pros: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Cons: "Cannot say there were any negatives."
Pros: "A sense of quiet efficiency. On time and courteous."
Pros: "The flight was smooth boarding and sailing with excellent service."
Pros: "I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome"
Pros: "Friendly staff"
Cons: "More various food"
Pros: "Crew is very friendly! And overall plane was clean."
Cons: "Better control of rude/upsetting passengers around."
Pros: "Crew are good."
Cons: "The agency told me that our seat have been reserved all the way. Butupon check-in yesterday , our seat had not been reserved for the leg Taipe to Seattle flight."
Pros: "Great crew and nice comfortable seats"
Pros: "Everything except the food which is mostly chinese."
Cons: "They could add some variety into their menu which is mostly chinese"
Cons: "Baggage claim took forever. I waited 45 mins for mine to show up."
Pros: "They staffs were very friendly"
Pros: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Pros: "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
Pros: "Alll good and arrived early!"
Cons: "The food doesn’t taste good"
Pros: "Customer Service was great"
Cons: "Afraid that the airline may need a backup plan in case people miss there connecting flights."
Pros: "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
Cons: "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"
Pros: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
Cons: "Shanghai immigration is slow."
Cons: "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
Pros: "Left and arrived on time. Gracious crew. Exceptional meals. Movies and games made a 13 hour flight bearable even in the economy section."
Cons: "Would like a meal schedule so that sleep and snacks could be better managed"
Pros: "With limited time service very efficient and pleasant. Can’t ask for much more."
Pros: "I slept all the way"
Cons: "Smaller seat now with emergency seat"
Cons: "It was a long 9.5 hrs flight! Economy class is okay! Nothing wrong w the airline, its just not comfortable to sit for almost 10 hrs long!"
Pros: "Service and landing were great."
Cons: "Too cramped and people who coughed the whole flight which isn’t airline’s fault. Wine wasn’t good at all."
Pros: "They made sure the second flight didn’t leave without me."
Cons: "Connection was way too tight and the first flight was delayed."
Pros: "Excellent premium economy experience. Very good food and service."
Cons: "Can’t think of anything..."
Pros: "service on time and great staff"
Cons: "all good"
Cons: "Air stewardess should smile more. More movies in the in flight entertainment"
Pros: "Complimentary upgrade based on being star Alliance gold. Thank you"
Pros: "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
Pros: "Nice facility and good food"
Cons: "Some crew members seemed tired and did everything minimally"
Pros: "Crew and service were great."
Cons: "Food to asian. Entertainment limited and to asian."
Pros: "Nice crew, comfortable ,no delate"
Cons: "We did not like all the meals in all the flights"
Pros: "everything done well and professionally"
Pros: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
Cons: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
Cons: "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
Pros: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Cons: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Pros: "The staff are nice..."
Cons: "Pork was the only option in that flight."
Pros: "Comfortable seats & clean washrooms at all times with toothbrush & paste"
Pros: "I like EVA because they were very kind."
Pros: "Flight arrived earlier!"
Pros: "Good flight attendants"
Pros: "Staff is great. Service, comfort"
Cons: "Not enough water"
Pros: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Cons: "Nothing. Was great."
Pros: "Entertainment was excellent,lots of new movies, etc. Food was good for an airplane economy flight. Attentive flight attendants, flight was on time."
Cons: "Seats are a little tight."
Cons: "We ordered the vegetarian meal. And the quality of the meal was terrible. There was a hair in my food as well. I fell sick during the 2nd leg of the flight after eating this food."
Pros: "All in house setvices"
Pros: "The Crew was good but I think that they are not allowed to give any drinks, food or water or wine They need to improve their services"
Cons: "Food and drinks were not good at all and not enough They need to improve that"
Pros: "I enjoyed the fact that they were organized professional and efficent"
Cons: "My last flight was through United I will never fly with them again"
Pros: "That it was a short flight :). Older 747-400 plane, small individual tv screen. It was clean and comfortable."
Pros: "Newer plane and good service"
Pros: "The flight got cancelled. I arrived 24 hours later and I missed a full day of vacation. After all the hassle they offered zero compensation or flight voucher."
Cons: "Kayak really dropped the ball and I have lost the entire cost of the tickets AND the travel insurance which didn't do anything. What a waste!"
Pros: "Friendly crew, comfortable seating, and good food. Enjoyed my flight with China Airlines and will travel with them again in the future!"
Pros: "The ground steward in LAX attended to our needs. He was cheerful and made us feel welcome."
Cons: "The service on both flights, from LAX to Taipei and from Taipei to Manila. The flight attendants need to smile more often. They look so serious, especially when you ask them for something."
Pros: "The crews were attentive, hospitable."
Cons: "The same as above. Even sitting on Comfort seat, it's not comfortable, there's no place to keep belongings, next to toilets."
Pros: "The technical aspects of the flight were fine. Boarding, the flight, and the aircraft. Very nice plane."
Cons: "The crew was not very friendly and it didn’t seem like there were enough staf for such a large plane. It took a long time to get our first meal, and the food was terrible in comparison to other flights, even other China air flights we’ve been on. We could not understand the English announcements as she was not a fluent speaker. I would probabalynavoid flying with China air again."
Cons: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Pros: "Everything was good, comparing with other airlines with higher price, China airline was the best"
Cons: "Food could have been better"
Pros: "In-flight was confortable."
Cons: "Food options aren't that familiar but ok to the taste anyway. :)"
Pros: "Food was the worse"
Cons: "Improve food that will be suitable for human beings"
Pros: "Crew was okay. Food was the worse ever. Middle comfort on seats"
Cons: "If the food was suitable for human being"
Pros: "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
Cons: "I got economy, the seats were uncomfortable"
Pros: "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
Cons: "Honestly, all is the best! I would fly China Airlines again!"
Pros: "I like the staff was very nice, and boarding process was not bad."
Cons: "The aircraft was extremely dirty, also my seat was saturated with a spilled drink and it was all over the seat and the tray table and tv, there was old food crusted on the seat back. I didn’t want to touch a thing thank god it was only a two hour flight. Very very outdated."
Cons: "Dinner served 1130 pm breakfast after 12 hrs peanut snack."
Cons: "Waiting forceherlchsir at Taipei and boarding plane took all of the 1.5 hour layover. Not very organized."
Pros: "Like the seats, in flight entertainment and in flight staff are friendly."
Cons: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
Pros: "The flight was fine. Everything went smoothly."
Cons: "I was not allowed to recline my seat because the person behind me did not want me to recline."
Cons: "Smell was so bad during flight"
Pros: "Living in novotel while staying in Taipei"
Cons: "stuck in Taipei"
Pros: "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
Cons: "There is one option for the breakfast."
Cons: "flight attendant don't speak english clearly!"
Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
Pros: "The staff was very friendly and accommodating"
Cons: "Food was nothing special"
Cons: "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
Pros: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Pros: "I especially liked the meals, entertainment, and really friendly staff."
Cons: "No issues."
Pros: "Even with some delay taking off, we were only a few minutes late at LAX. Overall flight was nice and uneventful."
Cons: "Baggage is not First In First Out. Although I was probably one of the first few passengers coming out of immigration, my bags came in last. It took about 45 mins to 1 hrs after immigration to get my bags. Was it because they were first loaded in Taipei, since our connection form Manila arrived 4 hrs before the LAX flight?"
Pros: "The crew is always very helpful and polite go out of your way to make you comfortable I have a slight disability that they accommodate when possible"
Cons: "Who was a good trip there was nothing I did not like everything that I expected the food could have been a little bit better but it wasn't bad"
Pros: "It’s takes s long time checking in due to long lines."
Cons: "Sits are too small and wish better choices for the food they serve."
Pros: "The flight was at the end of Thanksgiving weekend and was completely full, but the check-in, boarding, and in-flight service were all efficient and attentive. Food was pretty good, and the economy fares were very competitive. First time on CA, and would definitely use them again."
Cons: "One rude gate agent at SFO named Lisa."
Pros: "Flight arrived early"
Pros: "Speed of checking in process"
Cons: "Only fed us twice during the 15 hour trip. I wasn't the only one who was hungry almost 9 hours after the first meal was served. Other Chinese airlines I've been on fed their passengers 3 times."
Pros: "i like their food ."
Pros: "Service was great! Plane amenities were also great for economy."
Cons: "Food could have been better. The beef with rice tasted weird."
Pros: "My very first time flying china airlines and loved everything about it... food, service, comfort, etc."
Pros: "The hand towels were a nice touch."
Cons: "The flight was delayed and notice was only sent that morning. If I had known of the delay sooner, I wouldn't have left for the airport as early as I did."
Pros: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Cons: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Pros: "No delays, new aircraft, great service (only comparable to JAL)."
Cons: "Flight attendants are too cute and look too young, I would like to see someone more experience (or give me assurance that they are experienced)."
Pros: "The staff was amazing and the movie options were extensive"
Cons: "We departed much later than anticipated and I missed my connecting flight as a result - had to spend an extra 10 hours at LAX until next flight available. The food was terrible, I only ate the fruit!"
Cons: "Food was not that great. I expected more in premium ecconomy"
Pros: "Very accommodating."
Cons: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Pros: "Connection flight on the way back was a bit late but we still made the connection just fine. The airplane was new. Nice seats and nice video system. The flight crew were very nice, professional and quite beautiful"
Cons: "The food was typical airline food which is not very good."
Pros: "Aside from the one issue mentioned, everything else was fine."
Cons: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Pros: "Flight was great only issue was that I couldn't take my bag on the flight. It was said to weigh to much but others had heavy bags and had them on the flight."
Pros: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Cons: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Pros: "Had entertainment that was similiar to international flights in Delta"
Cons: "The food was pretty bad with bread being stale/tough and some of the main courses too greesy to eat."
Pros: "Nice staff and fast boarding"
Cons: "Terrible seating and mediocre food"
Cons: "It was all excellent."
Cons: "First plane was newer, 2nd plane was older."
Cons: "My wifi was not working for the entire trip!"
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Cons: "Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a"
Cons: "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Cons: "This leg was so late...I was waiting in Calgary almost 7 hours... they put me on a different flight so I would make my connector in Toronto to Windsor....I originally had a 2 hour window. The second plane was so late, by the time I landed in Toronto, I had 10 minutes. Needless to say, after starting out in Kamloops at 6 am, that was missed also. Last leg missed as well, and had to wait another 4 hours for the last flight out. Just an incredibly frustrating trip"
Pros: "Movies available. Food available for purchase."
Cons: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
Pros: "Flight was late leaving and I had a connection flight - they changed my seat so I could be at the front and get my bag easily and run to get my connecting flight. Everyone was very helpful."
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Pros: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Cons: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"
Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Pros: "Everything else was fine/standard."
Cons: "Not all ground staff are crosstrained on how to accept manual payment for extra luggage and had to wait an extra half hour for the only person who can process a debit transaction. Does not make sense..."
Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
Pros: "excellent service"
Cons: "flight was late"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Cons: "The plane was late and caused me to miss my connecting flight and my very important doctor's appointment."
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Cons: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Pros: "Once again, being on time was important to me. Crew members were nice."
Cons: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."
Pros: "The flight itself was good. Service at the end of the flight was the worst ever."
Cons: "They got in late to lax. Made no apparent effort to get us on alternative airlines or flights. I was rebooked on a flight 24 hours out No help finding hotels, meals or even terminal. It was a codeshare with united but neither would united help in any way because it was booked through air Canada."
Cons: "Air Canada was one hour late leaving the gate. This in fact was a great improvement as when we left Montreal on Dec.21 they were 4 hours late and in the best of xmas cheer didn't even offer us a free drink. Way to go AC."
Pros: "the seat beside me was open"
Cons: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"
Cons: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "The lady who checked us in caused a major problem with seating. The person I was traveling with was blind and I was her guide. We specifically asked to be seated together and the lady told me we were. I even confirmed with her and she told me yes again. When we boarded we found out our seats were 17 rows apart. I found out that she did this for the connecting flight as well (not as far apart but still not together) this caused a great deal of stress as I couldn't help her when I needed to."
Pros: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Cons: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."
Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."
Pros: "Only 30 minutes late, nice landing."
Cons: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."
Cons: "Video display didn't accept touch input so didn't work at all."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "I had a last minute seat assignment (middle seat) in both legs of my flight. AC lost my bags and a day later only retrieved one of them. Still waiting for my second bag."
Pros: "Econamy class allows 2 piece of bag."
Cons: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Cons: "Too many people with more than two bags. You have to force more people to put there bags in the plane storage not overhead. Two many carry-on bags and people had back packs with another bag, some computer bags. It takes too long to board the plan"
Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Pros: "They had a wheelchair accessible for me and delivered me to my waiting party."
Pros: "Entertainment system might have been nice if the earphone plug worked."
Cons: "The most uncomfortable seat of all time because it was broken but the flight attendant didn't care."
Pros: "Great valve"
Cons: "Delay in boarding by about 20 minutes. Had to stand in line for about 1 hour because we were not allowed in the terminal seating area until the previous plane's passengers disembarked."