Always on time and flight crew were great. Boarding in Manila was a bit chaotic and disorganized compared to Incheon.
Flight crew were very attentive and made this trip a pleasure. Plus the fact that this our first time flying business class.
The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
It’s great, long flight and arrive safe at destination
There could have been better spacing of the passengers, it was crowded in some parts of the plane then other while rows were empty
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
Friendly flight attendants and gate agents. Very clean plane and food was good!
Plane took off on time and I had the whole row to myself!
One of the flight attendants stepped on my foot. I was on the aisle seat. A lady inside needed to get out. So Instood. Just then, a flight attentendant came wuicklybtheoughbthe aisle and stepprd on my sock covered toes. I let out a small sound. She stopped momentarily, but didn’t ask how I was just took off of the aisle. Never came back to see how I was. Fortunately, I was not really hurt other than a slight soreness in my toes. But I found that to be very negligent.
Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.
Very bad Instead 22 hour it take me more that 35 hour to arrive from Los Angeles to Phuket and they changed my flight in Hong Kong to Shanghai china and in order to get my bag I was forced to vet china visa entrry
We flew economy light. We did not want to check bags and we had free 1 bag, but just had back packs with small personal item. Try as we may could only get bags down to 17lbs each. So we put 2 lbs from one bag into other and checked it. I think if someone has a checked bag allowance and chose not to use it , it would benefit both parties to bump carry on weight up to the next level of 22lbs or 10kgs. Just a thought.
Few vegetarian food options. Incorporating one per meal service would be best and captures a wider audience than just vegetarians (individuals with religious meat restrictions can also eat vegetarian).
The bed was alright in business class. Food variety and quality were not up to the mark compared to the business class airfare.
Food , drink experience were great with Cathay. Crew service was excellent. Clean toilet and full snack bars always, pilot took of 26minutes later when boarding at Hong Kong with extra US customs check at gate 9 for US flight, but he managed to arrive only 2 minutes later from flight tracker. Smooth flight .
The experience was efficient, on time, and provided great service.
My flight was suppose to be at 7:45pm to fly but it didnt fly out until 8:55 to dallas so then all of my other flights was late and delay ihad to wait at the airport for extra 14 hours to be able to get on a different plane
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
The lead business class attendant was excellent. Made a point of greeting you and knowing your name by the time you leave.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
cannot get seat information for LAX to IAH when check in in XI,AN
UA is ok. But check in was a very bad experience
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Again, it was delayed and then our connecting aircraft was very cold.
Departed Palm Springs over an hour late because there’s only one gate, and it has always delayed by the arriving and departing flight to Toronto and the arriving flight from Vancouver.
The lead flight attendent was outstanding. We were delayed waiting for a connection and she kept us up-to-date with a great sense of humor. She also made sure a passenger in the back of the plane was sble to get out first to make a connection. She needs to be recognized by your company! She is awesome!
My seat was taken by other passenger, flight délayes caused me problem was not making my connection from Vancouver to Montreal Because of that had change for next Day to be able to arrive at reasonable hours and mist my work day and Lansing was staffer then usual
Extremely disappointing. My original Denver–Vancouver–Bangkok itinerary was cancelled due to a crewing issue. I was not proactively supported and had to drive back home after already reaching the airport. Communication was poor throughout, and attempts to contact customer service resulted in being on hold for nearly three hours without reaching anyone. Instead of being rebooked on the same direct routing the following day, I was rerouted onto a much longer itinerary via multiple cities and airlines, which resulted in arriving approximately 30 hours later than scheduled. At Denver airport, there was no visible Air Canada representative available to properly assist. Ground staff offered no real support beyond directing passengers to a phone number. There was no clear communication, no ownership, and no meaningful customer care during a major disruption. The final journey involved three flights instead of the original two, significantly increasing travel time and stress. Overall, the handling of the cancellation and lack of customer support was unacceptable. What could have been better? Clear communication during the cancellation Accessible customer service (phone support that actually answers) Proper in-person assistance at the airport Rebooking onto a comparable routing rather than a significantly longer one
Really had a bad experience with air Canada. My flight cancelled one day before my trip. When I reached at airport before 1:30 hours before the departure time. They said boarding was already closed. I called the customer support and emailed them they didn’t respond me even once. I had to buy another ticket on the spot.
My flightbwas delayed three times consequently I had no other choice then to take a 19 hour flight to Toronot and slept on a bench in Toronto airport before I could get on my 5 hour flight to Mexico City I got food vouchers in Toronto but they were not honored then my luggage was lost My trip was a terrible experience
Honestly the flight itself was okay, but the food and drink was so subpar it made me not want to fly with Air Canada again!
on the longer legs, maybe a little healthy snack instead of a Celebration cookie. A second coffee would be nice. Air Canada = Second Cup. My father-in-law, Gordon White (CALPA #4) was a captain with Air Canada from age 18 to 58 on all the biggest planes. He bragged about extra treats they gave out.
Our aircraft arrived late into Tokyo from Vancouver, so departure was delayed slightly for cabin cleaning and preparation. After boarding the full flight, we experienced an additional delay due to de-icing, which was an unexpected but necessary step. The pilot advised that the first two hours would likely include light to moderate turbulence, which proved accurate. As a result, cabin service was understandably delayed. This isn’t a complaint — simply a summary of the circumstances. Once we passed through the rough patch, the remainder of the flight was smooth, our pre ordered vegan meals were good and we arrived in YVR close to the expected time. Kudos to the crew for working professionally and diligently throughout the situation. Will fly again long haul with Air Canada.
