The flight crews were extremely professional helpful and courteous. Departure and arrival times were accurate. No delay. Thanks
The flight crews were extremely professional helpful and courteous. Departure and arrival times were accurate. No delay. Thanks
We were seated at the back and that was very uncomfortable for me with the turbulence we experienced on our way to Chicago.
I enjoyed flying on Korean Air. The service was great and the food was yummy. They served white fish.
On time and flight crew are always so happy to help and always smiling unlike other airlines.
Great crew, decent food Charging plugs were broken on both seats next to me. Only the USB port was available, and that charges, very, very slowly. Seat was also broken, it would not lock into position when reclining.
Stewardess are nice. Food could have been better and should have a better dessert. They do not offer scotch or beer. You have to ask for it. I also was not happy that you do not serve ginger ale and or cranberry juice. This is my first time that an international flight do not have this. I go home overseas every year and when I travel through ANA, Delta, Qatar, JAL, Asiana Air, United Air. they all serve this two very famous drink. You do not have a great snack tray.
Going through security a second time to get on the next Korean Air flight was utterly ridiculous and unnecessary. We were in a International secure area.
Food was good, but it can be better if it add a little bit of oriental flavour, service is great too.
Crew was awesome, absolutely the best, Food was excellent also. Movie selection was mostly modern duds. However, I love Korean Airlines
I was handled by some very rude CSA's in DFW. I was forced to check my carry-on as I was flying economy. You are now allowed only 10 kg total on all carry-on items. As my carry-on was 10 kg, and my backpack was 2 kg, I was made to check my luggage. I find this procedure unfair, as many other passengers in economy CLEARLY had more than 10 kgs. If KA insists this is their policy, then it should be enforced uniformly for everyone. TO INCLUDE Business and First Class. They are allowed 18 kg now. From my perspective....absolutely ridiculous. This was the first time in over 35 years I have been made to check my carry-on. I am EXTREMELY disappointed 😞
It was a pleasant fly with Eva Air from NYC to Taipei. The crew were friendly and the food was exceeded my expectation.
No ice for the drinks. Only gave a half a cup of your beverage. Not enough water. I got very dehydrated.
Seats could have been more comfortable, but it was a pretty good experience all things considered
Fast boarding process. Flight was expected for a long haul economy flight
Poor services. Not meet 5-star airline standard. Disappointed with the poor food and drink selections. Cabin crew is not attentive at all. They even skipped me during meal service (not sure if it is intentionally).
The flight went well. Everything good. Boarding. Meal service. Snack (crackers) & Drinks. Entertainment was good as I watch 4 movies. The need to have milk for hot black tea though as coffee creamer just never makes tea taste nice.
EVA would not help with ticket issue since they were purchased through a travel agency. Even though it was EVA ticket stock. Travel agency Budget Air didn't reissue ticket after airline change which I didn’t learn until trying to checkin on Christmas Day and there was no contact number for the agency to help. I will never use Budget Air to purchase flight again and disappointed in EVA’s refusal to help. Thankfully just under 12 hrs before departure someone from the agency was available to reissue tickets. I was starting to think we would not be flying and the stress trying to resolve was completely unacceptable.
My original flight was rescheduled & EVA did a good job rescheduling my flight & connecting flight.
t and I Flight crew did excellent job taking care of us and feeding us and staying professional. The boarding was delayed by an hour and then extra security measures were taken. No real explanation except for they said it was more of a maintenance dey
The flight was on time. Boarding process was smooth. The crew was friendly, helpful, and they kept plane facility clean. The food could've been better.
Please change menu every now & then bc I fly twice within the year and serving the food the same
The Experience was fantastic, it's a quick flight so no entertainment or food. Just a refreshment
Again I paid for an upgrade on my credit card didn’t get it need a refund. . American I not good at gettin in contact for refunds.
-Bathrooms were regularly checked/maintained. -Food was okay, but the miso soup was good. -Top of my foot got bitten by a bug when I took off my shoes and was only wearing my socks. It was swollen and very itchy for several days.
Truly impressive service in the air. After the main meal, they have a delicious a la carte menu that you can order anytime until 1.5 hrs prior to landing. Flight crew were so pleasant and very efficient. Wish I could fly JAL more often!
JAL is a flawless airlines. Perfect customer service. On-time boarding, clean airlines, and incomparable in-flight dining.
Very comfortable unlike my first trip where they switched my flight from JAL to AA which was a disaster!
It was an outstanding flight and service. The only thing is the seat cushion for economy could be a little more comfortable. More cushion.
I didn’t get to make my flight due to some serious inconvenience ( got in a car crash o the way to the airport AND phone got stolen at the airport). I tried to check in online 24 hours in advance but they said it wouldn’t work online I had to do it in person. I got to the airport about 50 minutes before with my TSA pre, and they said they have up our seats on the flight already. Which was horrible. My sister and I missed spreading my grandfathers ashes in India with my family and was not able to celebrate his life. I spent a lot of my money on this and there nobody seems to be able to do anything. Just an all around horrible situation. I don’t think I will be using kayak and recommending to anyone if it is going to be like this.
Boarding was quick and efficient, and despite leaving a bit late we landed right on time. The crew were friendly and helpful. Seat was comfortable and sufficient too: 2-4-2 in economy is much better and more family-friendly than the cramped 3-3-3 formation used by other airlines. The only problem was that dinner was not served until 2+ hours into the 9 hour flight. This meant it was gone midnight destination time before the service was concluded and the cabin lights were turned off, leaving us only about 4 hours in which to sleep.
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Wifi wasn't working on one of the UA flights after boarding.
Leg room was lacking. Legs crammed into seat in front.
T hey did a great job. Flight was on time .
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
The seat is too hard and my back and bottom are having servers pain
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
Great crew, friendly. Found the trip long just sitting with no onboard entertainment
It was a domestic flight so the food was not included. But we had not even a little snack and by the end of the flight they were coming around serving water.
Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.
I liked that I paid for the bulkhead. That was the only saving grace those seats suck. Why do they pack you in so tight pack you so tight
The flight attendant bumped into me repeatedly time and time again, throughout the entire flight, preventing me from getting any rest. He seemed unaware of his actions and I was very close to saying something, but I didn't because I don't believe he would have understood or altered his behaviour. It was very irritating
There was no entertainment at our seats. The flight was comfortable and we had leg room. The snack we had was really good.
Economy seats were surprisingly comfortable, and snacks not too bad. Checked luggage arrived at destination without problems. It was annoying to wait until last to board as lowest-tier seats but understand it’s difficult to gauge when loading a full plane At least checked carryon luggage seemed to come off first. Annoying to have to use app to order food/drink when wifi availability didn’t allow time for it. Advance communication would have helped Food on menu seemed highly processed and unpalatable, overpriced and over packaged. So maybe a good thing to have missed chance to order
Glad that the plane was not full so my 6' 2" husband didn't have anyone in front of him. We were able to sit in a row with a space between us so he could stretch his legs.
Glasses of water very small, no any snack and at the second time that the air attendant serve water or juice, she ignored us, only some passengers had something to drink.😕
Seating is comfortable, boarding is well organized. Toilets are very small. Even though I’m petite, still find no room to move around. Toilet paper holder hanging loosely, eventually they fell on the floor. The small sink is too shallow that causes water splashing on the floor. It doesn’t look pleasant. I didn’t purchase food or watch the entertainment, so no comments.
Fruit and cheese platter was dubious quality. The edges of the cheese pieces were dried, plastic looking. Old.
Vancouver (YVR)Canada
Beijing Capital Airport (PEK)China
Beijing Capital Airport - Vancouver