Daily cleaning, installation of cabin HEPA filters on flights to Beijing
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Scores according to KAYAK customer reviews
Pros: "Crew took great care of us."
Cons: "No complaints."
Pros: "I like the spirit of Christmas in some of the staff."
Cons: "Board people by section instead of a madsive line."
Pros: "I think Japan Airlines is the best airline."
Pros: "Everything. I always enjoy my flights with JAL."
Pros: "JAL flight crew were excellent and friendly"
Pros: "Privacy of window side seat"
Pros: "Pretty much everything"
Pros: "Service was excellent"
Cons: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Pros: "Kind people, quality service. Very helpful. On time."
Cons: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Cons: "Over all"
Pros: "Great crew. I easy transfer!"
Cons: "Food was not great."
Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Pros: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Pros: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
Pros: "Excellent service - delicious meals"
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "JAL is great!"
Cons: "Cold food"
Pros: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Pros: "Service and airplane are the best!"
Pros: "The high level of service and attentiveness"
Pros: "No major disasters, comfortable seats, on time."
Pros: "Everything. Was just outstanding."
Cons: "No complaints"
Pros: "They were good at helping with problems being it was my first time on a plane."
Cons: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Pros: "Excellent flight and wonderful service!"
Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"
Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."
Pros: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Pros: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Pros: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Cons: "Small airplane"
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Pros: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Cons: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Pros: "Food and drinks"
Pros: "Food and drinks"
Cons: "Same thing as above"
Pros: "Staff was great and everything went according to schedule."
Cons: "The food was bad, but this is my first time having such bad food on JAL."
Pros: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Cons: "Everything else ok"
Cons: "Very long lines at the security gate at Itami. Difficult web check in."
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."
Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Pros: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Cons: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."
Pros: "Courtesy of crew members"
Cons: "No vegetarian food available"
Cons: "RE: improve a little more in your services!"
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Cons: "Plane was 3+ hours late to depart from San Francisco to San Diego on Christmas Eve. Flight attendants could have been much friendlier. Although it didn't apply to me, I didn't like the manner in which the heavyset female flight attendant asked people to store their items under their seats as we were arriving in San Diego. She was very grumpy. Not polite. No smile. Very bossy. Her poor attitude was definitely not necessary. Alaska can do a lot better."
Pros: "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
Cons: "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
Cons: "Keep doing same things"
Pros: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Cons: "Children's meals can be changed a little more, then the amount is a little less!"
Pros: ""Transfer crew' got my luggage from another airline and transferred to EVA while I rested comfortably in the nearby business lounge; walked straight on board business class without breaking stride; seats recline nicely and I slept 7 hours of 11 hour flight."
Cons: "Fish was only meal option on one leg. I realize that's probably fine for your Asian customers, but you might consider a simple pasta as a second choice. There is an extra level of service in East Asia that is much appreciated by a weary traveler (6 weeks across Russia). Please don't ever loose it"
Pros: "Good service"
Cons: "Amazing flight"
Pros: "Only fly on EVA when I go overseas. I have never had a bad experience with them, why change?"
Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Cons: "More legroom, but what do I expect in economy?"
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Pros: "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
Cons: "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
Pros: "Boarding was really fast and smooth. I was section 5 and my first thought that it was going to take awhile to get to my section but I was in my seat in less than 15 minutes from the moment the doors were open. Very impressed."
Cons: "It can be hard to communicate to the crew, they do know English but it can be difficult when they are asking about what you want for dinner. I only had trouble 3 times on four of my international flights."
Cons: "Fair enough"
Pros: "Friendliest staff constantly. Dwarfs other airlines in service performance. Great entertainment and comfort. Quality food. And don’t be afraid to ask for more of anything."
Cons: "Our gate required taking a shuttle to the plane and that is not ideal"
Pros: "1. Kind and accommodating flight attendants 2. Had a good variety of choices for food & drinks 3. I was lucky enough to be on a roomy flight 4. Bathrooms were clean and smelled nice 5. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise"
Pros: "Boarding was delayed in Taipei although the flight made it in great time"
Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."
Pros: "Friendly and helpful flight attendants"
Cons: "The airlines limits carry-on luggages and reinforce it to the extend that it annoys many passengers. Make the rules very clear to the people before we arrive. People abuse the wheelchair policies although they are physically fine."
Pros: "I love that the crew maintains the bathrooms well. To me, EVA has the cleanest bathrooms of all the Asian and North American airlines I have flown to Asia. Crew is courteous and pleasant and helpful."
Cons: "The food seems to have gone downhill. I miss the special crackers with seaweed. The hot meal was like North American airline meals - blecchh. Very disappointing."
Cons: "Not much in choice of movies."
Pros: "Our flight from LA to Tapei was outstanding. We were served 2 full meals and both meals exceeded my expectations in terms of quality. The entertainment options were decent, there were several TV shows with recent episodes available to watch as well as a good sized library of movies including some new releases."
Cons: "The only thing I would ask for is more than 4 episodes of each TV show. Overall our flight was great."
Pros: "Great friendly and efficient service! Very lovely hostesses"
Pros: "Food not bad"
Pros: "I slept all the way"
Cons: "Tasteless food, mediocre movie selection"
Pros: "I like the staff, they were helpful and kind."
Cons: "I having to wait to use bathroom."
Pros: "Nothing ."
Cons: "Poor service ."
Pros: "Nothing ."
Cons: "Poor service ."
Pros: "check in, assistance, efficient, clean, all good"
Pros: "Fastest service ever from Manila to Houston. Arrived earlier than ETA."
Cons: "The food was horrible. Everything served was with brown sauce. Not toomany choices."
Pros: "Excellent premium economy experience. Very good food and service."
Cons: "Can’t think of anything..."
Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Cons: "the boarding was a mess because there are two very close schedules in 12am"
Pros: "Nothing to like about."
Pros: "Overall great experience flying with Eva Air. Smooth flight and the food was pretty good compared to other airlines."
Pros: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Pros: "Flight was on time. Check in was quick"
Cons: "Food was too salty too much sot sauce? Service. I was expecting a bit more Seems like they were short staff to take care of the needs of passengers. Big difference when traveling economy you don't get attention from the flight attendants, which should not be the case. That is being impartial to passengers traveling business class than traveling economy"
Cons: "The food was not as good and they could have offered more drink/water service."
Pros: "food is ok."
Pros: "Staff was courteous and attentive especially to the older passengers"
Cons: "Nothing speaks volumes than an on time flight. While there was ample time for in between flight changes for leisure and rest, a delayed flight affects passenger demeanor and satisfaction the most."
Cons: "Second meal on board was served after 12 hrs. My kids & I were starving. They just kept giving water in between the 12 hr."
Cons: "Movie selection was limited"
Pros: "Staff, not fully booked, lots of food and snacks"
Cons: "Rushing from one terminal to another because the flights were too close together for my itinerary"
Pros: "Everything was comfortable."
Cons: "I can't think of anything."
Cons: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
Cons: "Better choice of movies"
Pros: "The crew was friendly and helpful."
Cons: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Pros: "Service was excellent"
Cons: "Carry on baggage size misleading"
Pros: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Pros: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Pros: "The food was great. The service is excellent. Swiss Air gets an A+."
Cons: "Difficult if not impossible to sleep in coach"
Pros: "Great friendly crew. Efficient systems."
Cons: "Tight seats. Very little leg room."
Pros: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Pros: "We called for seats 23 hours prior to flight. To our amazement we were assigned to an exit row."
Cons: "It was an easy 2.5 hrs. flight at which a small warm quiche was served. Nice surprise."
Pros: "Overall everything was great"
Cons: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Pros: "The gate agents, crew, and food."
Cons: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Cons: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Pros: "Good food"
Cons: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Cons: "There was not hot tea/coffee offered with a sandwich."
Cons: "I felt like a sardine."
Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"
Pros: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Pros: "Great service; Very comfortable lie flat beds with lots of leg room"
Pros: "The service of snacks during the flight. My suggestion to change seating was followed by a adequate replacement. I think I will add sparkling/distilled water to my list of water choices."
Pros: "perfect and easy"
Pros: "On time, good service, nice crew"
Cons: "Tight space for legs when chair is in flat setting"
Cons: "Our flight was delayed 25 minutes leaving Rome."
Pros: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."
Pros: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Pros: "Excellent service, comfortable, clean, on time."
Pros: "I was placed at the very last seat because of a mix-up of tickets, then had to change twice because some people didn't like their seats. Sitting next to your spouse is logical, but best to provide the ability to select seating ahead of time."
Cons: "Landing. Very rough"
Cons: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Pros: "Great flight crew and equipment. Courteous and helpful."
Cons: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
Cons: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Pros: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Cons: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Pros: "The service is the best!!! I enjoyed everything!!"
Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Pros: "Nice flight attendants. Clean planes."
Cons: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Pros: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."
Pros: "Very nice flight back home! Comfortable seats (Great receline - almost too much for your neighbors), great food, lots of entertainment, etc. Flight attendants were nice. They left snacks, water, juice and soda out in the galley if you were in the mood for something. Bathrooms were clean. Overall I rate this flight a 9/10."
Cons: "The seat reclining in front of you made it very hard to get out of your seat and into the aisle without major clumsiness and disturbing your fellow passengers. Also the headphone jack has the old fashioned 2 prong. So you can't use your own headphones without an adapter if you only want to listen out of one ear the whole time."
Pros: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Cons: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."
Cons: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."
Pros: "entertainment system was good. Pilot was nice crew was pretty nice ."
Cons: "No leg room uncomfortable seats food has gone way down hill since 2 years ago. None of the good chocolates anymore. check in people at the gates were cold fish."
Cons: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Cons: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"
Pros: "Food and entertainment were better than expected."
Cons: "No complaints"
Cons: "Small seats, in-flights entertainment system old and behind competition. could not convert my miles for an upgrade."
Pros: "The in flight entertainment, the food, the frequency with which they passed out water, and the crew were all excellent. Online check in was smooth and easy to transfer to my iPhone wallet. Loved the chocolate at the end of the flight!"
Cons: "The delay in flight time by 40 minutes was annoying, but understandable due to weather and delay in connecting flights."
Pros: "Seat is comfortable."
Cons: "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
Cons: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Pros: "Crew was very friendly"
Cons: "More comfortable seats"
Pros: "Crew was very friendly"
Cons: "Food choice and more comfortable seats"
Pros: "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
Cons: "Nothing! Awesome Airline. Would use again when traveling to Asia."
Cons: "Provide cover for eyes so that we can sleep better"
Cons: "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
Pros: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Cons: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
Pros: "Excellent customer service"
Cons: "Very accommodating"
Pros: "Size and clarity of entertainment screen on economy."
Cons: "Quality of earphones are low. Food could be better too."
Pros: "I like the new plane airbus A350-900. It was quite and very little turbulence"
Pros: "Very enjoyable and comfortable flight"
Cons: "Good food and friendlier staff."
Pros: "Service, extra blankets and pillows."
Cons: "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
Pros: "Entertainment was very good. Lots of movie selections."
Cons: "Only serving tea and coffee for breakfast."
Pros: "Quick boarding, staff english is good. Good movie selection."
Cons: "seat not very cushioned, food is okay. Low TV documentary selection."
Pros: "Crew was great, flight was short"
Cons: "Plane was dated, seats had a smell, tv were old"
Pros: "The staff was very friendly and accommodating"
Cons: "Food was nothing special"
Pros: "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
Cons: "A little bigger seat and a bit more leg room would be nice."
Pros: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Cons: "My ears were painful the whole time probably because it was a small aircraft."
Pros: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Cons: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Pros: "The crew were friendly and prompt, food service was was excellent, tons of games and movies to watch, comfortable seating."
Cons: "Coffee cups were to small lol"
Pros: "Everything is good & went fine!"
Cons: "A bit scary on the landing. Something, maybe the tires, screeched something wicked."
Pros: "I had 4 seats for me"
Cons: "Really delayed, almost missed connecting flights. No way to contact them about this aside from a phone number that we couldn't call internationally."
Pros: "Boarding was disorganized"
Pros: "No screaming kids"
Cons: "Seats not comfortable, not enough bathrooms (one dedicated for staff)."
Pros: "Regular water and juice served throughout entire flight was much appreciated. Lots of movie options for those who cannot sleep."
Cons: "Seats so close together, man behind me kicking my seat in his sleep for 12 hours. No snacks in between meals. Hindu meal should be vegetarian but had meat. My request on both round trip flights for a window or aisle were not honored."
Pros: "Friendly staffs, decent leg room, boarding process was smooth"
Cons: "A little limited movie selections & food was ok"
Pros: "I particularly appreciated having so many employees assist those passengers (including me!) who needed to connect in Tapei with the flight to Bangkok. Our flight arrived a bit later than scheduled, and I was concerned that I would miss the connection to Bangkok - but our connecting flight was held for us, and several employees were available to direct us to the correct gate for boarding. thank you all!"
Pros: "Individual movies screens for each passenger with unlimited free movies/music/etc. Leg rests that pop out & seats that recline more than most. Very nice crew. Food was pretty good."
Pros: "Aircraft wasn't crowded and the staff were great"
Pros: "Staff and crew were nice and courteous to passengers."
Cons: "Digital Screen are too small. Video quality is not good."
Pros: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Pros: "Everything was great."
Cons: "The food was not as good as other China airlines flights we have done, but was still above average."
Pros: "Just want to give a shout out to China Airlines for our flight from LAX to Tapei - they were so great about making a card for my daughter's 12th birthday, along with a dessert. It really made the 14 hour flight so much easier and enjoyable. The crew was so great on both flights - thanks so much! :)"
Cons: "It was much appreciated! I do wish being able to chose flights easier and having a number to contact them was available"
Pros: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Cons: "Nothing! It was great!"
Pros: "Overall, polite service staff"
Cons: "Only few open counters for check in unlike at San francisco"
Pros: "Wheelchairs was available in Yangon and Los Angeles airports."
Cons: "Requested two wheelchairs in Taipei airport for departure and return flight in advance. None received in Taipei."
Pros: "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
Cons: "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."
Pros: "comfortable seating and up to date entertainment."
Cons: "Food was not that good."
Pros: "The premium economy seats had half recline and leg support. the cabin crew were very courteous. They gave an overnight kit similar to business class. Same food as business except servived with plastic utensils and small plastic tray."
Cons: "The boarding area in Taipei was small, crowded and chaotic."
Pros: "I liked how friendly and courteous the Flight Attendants were"
Cons: "Seats were a little cramped in Economy."
Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Cons: "I did not recieve an itenerary or reciept of purpose. This is very frustrating because it meant that I had to search for flight times and GUESS when my flight would leave. I'm very dissatisfied."
Pros: "- Very helpful flight attendants - Surprisingly decent airline food"
Pros: "Cheap but much better than the Southern China airlines trip we took a couple of years ago. Airbus entertainment system worked, meals were hot, tea and beer flowed freely, seats were packed but not as tightly, restrooms stayed clean. Sit on the right side to enjoy views of Alaska and Japan coastlines and twilight fishing vessels."
Cons: "Would be nice to have pan/tilt/zoom on the front/down exterior camera feeds."
Pros: "Crew ! Very quick and accomodating"
Cons: "Oh the veggies in the noodles was kinda overcooked but the noodles is delecious"
Pros: "Crew and food are excellent"
Pros: "The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all."
Pros: "The crew was great!"
Cons: "More space"
Cons: "Poor connection"
Cons: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Cons: "More movies in different languages"
Pros: "Great crew. Food. Lay flat bed."
Pros: "Nice plane and crew."
Cons: "Many delays, lack of communication. Nearly two hours waiting on the tarmac."
Cons: "I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible."
Pros: "More leg room for economy class would always be much appreciated."
Pros: "You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane."
Cons: "You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim...."
Pros: "Customs really fast"
Pros: "Nice crew and they spoke English."
Pros: "Economy class can’t be better."
Pros: "Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio."
Pros: "第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。"
Pros: "Great crew and good service"
Cons: "Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good"
Pros: "Great juices. We really enjoyed the mango juice and coconut juice. The raw vegetable and fruit meal was good. We added humus to it and that added to the taste."
Cons: "Didn't appreciate the fumigation of the cabin. Maybe add humus or guacamole to the raw vegetable or fruit platter."
Pros: "WiFi limit to 30 passages is absolutely not good especially for the long international flight"
Cons: "WiFi for long flight - international"
Pros: "Even though the communication in English was quite difficult with the majority of the flight attendants, one particular attendant was super nice and went to any length to take care of problems I and other non-Chinese speaking passengers experienced. Arriving in Beijing, I was worried about the proceedings as mentioned in the negativ comment box, but an employee from Hainan Airlines went to pick up passengers transferring to Seoul and take care of the check in process."
Cons: "Before boarding the flight, it was not possible to check in online to my connecting flight from Beijing to Seoul. I didn't receive the necessary information and even after I was told about it after calling an employee of Korean Air, I didn't work. The person I spoke with on telephon herself didn't understand, why the system didn't accept my attempt to check in online. That was quite bothersome since I could get a boarding ticket for my Korean Air flight beforehand. Normally I would have to leave the transit area, line up to check in, receive the ticket, go through all check-ups again and go to the gate of departure. My flight left just 2 hours after arriving in Beijing and at airports as big as Beijing, that could have been very close to not being able to make it in time."
Pros: "Crew services were excellent , boarding on time"
Cons: "The seats we’re little bit tights also the food wasn’t so Good because not for foreigners taste it’s chinese way."
Pros: "Very good"
Pros: "Very good"
Pros: "The crew is very attentive and kind."
Cons: "Crowded, small space."
Pros: "Everything was poor"
Cons: "All things"
Pros: "The staff was friendly and attentive and were up often with beverage service"
Cons: "The entertainment system was awful. The sound quality was terrible and the touch screen was horribly misaligned"
Cons: "A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier"
Cons: "4 hr delay"
Pros: "Good flight attendant"
Cons: "Food quality should improve"
Cons: "I was disappointed with the airports in China"
Cons: "I was disappointed with the airports in China"
Pros: "As above"
Cons: "As above."
Pros: "staff was nice and helpful"
Cons: "no slippers were given, only socks"
Cons: "I booked a flight to Thailand with 2 stops in china. Nowhere when I booked, in the confirmation or emails back and forth from kayak did it have ANY visa warning. Even if you are only connecting and passing through china you must do so in 24 hours. KAYAK had given me 25 hours of layovers and FAILED TO INFORM OR EVEN WARN ME OF THIS BEING AN ISSUE. I was stuck at Toronto airport for over an hour frantically trying to book a connecting flight out of Beijing so I could take 1 of the 3 flights I paid for. So thank you for having me forfeit 2 flights due to your lack of information kayak. WILL NOT BE USING YOU AGAIN."
Pros: "flight was great and the staff was friendly. my special meal arrived as requested."
Cons: "Flight left and arrived by bus to the plain. I hate that..."
Pros: "Flight was canceled but didn't know it because of internet restrictions in China. Communication throughout the entire 13 hour ordeal of trying to get to Beijing and getting another flight to the United States was poor. Observation is that international flights seem much better than domestic fligbts."
Pros: "lay-over time in Beijing was a bad experience. Did not know we had to take out luggage, get visa, find hotel, etc, etc, etc and then check in again in another terminal the following day. Pain in the butt (sorry for the expression)."
Pros: "Very accepting and respected"
Cons: "Everything is fine"
Pros: "Too little times, the stewards provided water"
Pros: "great service. loved the goody bag with the eye mask, ear plugs, etc."
Cons: "My video screen kept malfunctioning and the audio was poor."
Pros: "The staff was pleasant."
Cons: "This was a SZX-PEK-SJC flight. It is irrational to demand a passage to pick up bags in Beijing's Terminal 2 and carry to Terminal 2 and re-check for the flight to San Jose. Very poor system."
Pros: "The ticket is cancelled by the agent in Kayak."
Cons: "The ticket is cancelled by the agent in Kayak."
Pros: "Pretty decent food and service, reasonable leg room for economy long haul flights."
Cons: "bags were delayed in Bejing and came a day later because they moved up the departure time of our connecting flight TWO days before arrival."
Pros: "Relatively polite staff"
Cons: "Can't use phone on plane regardless of whether the plane is taking off, landing, in the air, or if the phone is airplane mode. Connecting through China without a visa results in a lot of raised eyebrows. Don't be surprised if you find yourself frequent pulled aside in security checks and spend upwards of ten minutes trying to get sorted out. Chinese airports are different than western ones. Trying to come to terms to this wouldn't be so bad if not for the fact that China bans google, so there isn't any easy way to check online to understand how they operate. Generally just not very welcoming."
Pros: "Love the lie flat seats."
Cons: "We arrived early for our flight, but the check in counters don't open until 3 1/2 hours before the flight. So we had to wait for 2 hours to check in and get boarding passes so we could go thru security and get to the business lounge. The food In the lounge was very good. The food during the flight was poor. Couldnt plug in my cpap during the flight, so couldn't sleep."
Pros: "The stewardesses on board were not very friendly at all in general. For some reason one stewardess continue sending bottled water to a passensenger sitting next to me along the way from San Jose to Beijing but not one time she would ask me if I need water at all as I sat at the aisle seat Ava the other passenger getting the special attention was at a window seat."
Cons: "Bathroom was dirty and not enough tissue paper. Favoring to certain passengers on board and not having any courtesy or caring for other passengers. Foods were mediocre and not supplying to the passengers at the departure location dinner time; instead of providing to San Jose dinner time at 7pm but the meal was provided at 1am after the midnight."
Pros: "Quick security lines."
Cons: "One lavatory was out of order."
Pros: "Nice aircraft"
Cons: "The luggage transfer in Beijing was cumbersome."
The cheapest airline ticket to Beijing from Canada in the last 72 hours was C$ 1,000 one-way, and C$ 1,033 round-trip on the route from Toronto to Beijing. The most popular route is from Toronto to Beijing and the cheapest ticket found on this route in the last 72 hours was C$ 986 round-trip.
Beijing is served by 2 major airports. Beijing Capital Airport (25 kilometres) is the closest to the centre of Beijing and Beijing Daxing Intl is 44 kilometres away from the centre. View on Map.
Many of the airport lounges in Beijing are accessible to all passengers, regardless of airline or flight class. Travelers can book a single-visit pass to access facilities including refreshments, conference rooms and multimedia facilities. In Terminal 3, travelers can book private rooms by the hour where you can enjoy room service and television while you wait for your flight.
Hourly Hotels rent out standard hotel rooms by the hour for those needing a private room before departure. GoSleep Pods can also be found in the terminals, which are sleeping chairs that provide full or partial privacy and secure luggage storage. If you want to freshen up, there are free shower facilities in Terminal 3 near the E Gate. Many lounges also have shower facilities.
Stretch your legs and go for a walk around the gardens and fish ponds in Terminal 3 to relax before departure. To boost your circulation and mood, get a traditional reflexology foot massage at LE Spa in Terminal 3.
If you prefer to travel by train to Beijing, the Airport Express departs from Terminals 2 and 3 and stops at Sanyuanqiao (where passengers can transfer to subway line 10) and Dongzhimen (transfer to subway line 2 or 13). The trip to the center takes 16-20 minutes. The Airport shuttle bus connects to parts of Beijing via 18 separate lines, with stops at selected international hotels and railway stations for onward travel around China. Taxis can be hailed outside Terminals 1 and 3.
Most visitors from Canada will not be allowed to enter Beijing.
Read more about travel restrictions for Beijing
Visitors from Canada will need to quarantine for 14 days upon entering Beijing.
Visitors from Canada must present a negative RT-PCR (NAAT) test taken 48 hours before departing to Beijing.
Health Declaration Form
Must be presented upon arrival
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Beijing.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Beijing is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Beijing with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Beijing up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Airlines flying to Beijing have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Beijing
Masks required on board, masks provided on flights to Beijing
Social distancing seating
Middle seats unavailable to book on flights to Beijing
Testing for antibodies, testing for symptoms for flights to Beijing
Waiving of change fees. Search flexible flights to Beijing